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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

Get help for your Android mobile or tablet

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Spotify app won't stream or properly sync playlists

I have a spotify unlimited subscription and downloaded the android app today to try the 2 day premium trial. Whenever I try to play a song it just shows me a box saying "info" with an ok option and that's it, it won't play anything that isn't a local...

  • Regular
  • I have a spotify unlimited subscription and downloaded the android app today to try the 2 day premium trial. Whenever I try to play a song it just shows me a box saying "info" with an ok option and t...
  • licenced
  • Community Legend
  • 1785 Views
  • 4 replies
  • 0 likes
  • 1785 Views
  • 4 replies
  • 0 likes

"Still Alive" by Lisa Miskovsky not playing correctly

I have the song "Still Alive" by Lisa Miskovsky in a playlist on my computer. It is the normal version, not the instrumental. On my computers, the song plays just fine. That same song from the same playlist plays just the instrumental version on my a...

  • Newbie
  • I have the song "Still Alive" by Lisa Miskovsky in a playlist on my computer. It is the normal version, not the instrumental.  On my computers, the song plays just fine. That same song from...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Beta-app for Android - no playback-button or sound galaxy s2 android 4.0

My galaxy s2 runs android 4.0, but when i open the new spotify beta app - search, facebook etc are available, but when i press a track or album nothing happens. I get neither a playback-screen or any sound. I´ve reinstalled both the beta-app, the old...

  • Newbie
  • My galaxy s2 runs android 4.0, but when i open the new spotify beta app - search, facebook etc are available, but when i press a track or album nothing happens. I get neither a playback-screen or any...
  • jonsmith
  • Newbie
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

FIX THE SYNC ISSUES

Please, or I fear that I will have to cancel my premium subscription and look for another service. I cannot get the playlists that I create from files on my cpu to stay synced for play on my mobile. WHAT CAN BE DONE TO FIX THIS? And dont reply with t...

  • Regular
  • Please, or I fear that I will have to cancel my premium subscription and look for another service. I cannot get the playlists that I create from files on my cpu to stay synced for play on my mobile. ...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Solved!! no puedo sincronizar

Hola, me e bajado el spofify para mi tablet, al principio me dejava escuchar la musica pero ja no puedo escuchar musica en mi tablet androit (samsung) .Se me abre un pestaña que pone informacion y OK, nada mas. ¿Que puedo hacer?

  • Newbie
  • Hola, me e bajado el spofify para mi tablet, al principio me dejava escuchar la musica pero ja no puedo escuchar musica en mi tablet androit (samsung) . Se me abre un pestaña que pone informacion y ...
  • Patricia
  • Spotify Legend
  • 1031 Views
  • 1 replies
  • 0 likes
  • 1031 Views
  • 1 replies
  • 0 likes

Spotify (both official and preview) goes online-offline-online-offline and then stays offline

I have a Transformer Prime running Ice Cream Sandwich. When I start up Spotify, it goes online for a brief while (0.1sec?) and then the offline bar at the bottom of the screen appears, then the "offline bar" disappears, and returns, and goes away, an...

  • Visitor
  • I have a Transformer Prime running Ice Cream Sandwich. When I start up Spotify, it goes online for a brief while (0.1sec?) and then the offline bar at the bottom of the screen appears, then the "offl...
  • user-removed
  • Not applicable
  • 834 Views
  • 7 replies
  • 1 likes
  • 834 Views
  • 7 replies
  • 1 likes

spotify preview app android gets stuck on song screen

When I get a phone and go back to app, I an stuck in song screen and app won't go to list view. App killer doesn't work to reinit app, I have to reboot the phone. What's up with that?

  • Regular
  • When I get a phone and go back to app, I an stuck in song screen and app won't go to list view. App killer doesn't work to reinit app, I have to reboot the phone. What's up with that?
  • licenced
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

App gives me the flat rate warning on login, but nothing happens

Sorry for the cryptic title. The app has apperantly logged me off, but when I try to log back in, it gives me a warning saying "spotify uses a lot of data, remember to get a flat rate". When I press OK, the same warning comes up again, and this happe...

  • Casual Listener
  • Sorry for the cryptic title.   The app has apperantly logged me off, but when I try to log back in, it gives me a warning saying "spotify uses a lot of data, remember to get a flat rate". When...
  • BjarkeK
  • Casual Listener
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Problems with Offline mode

I syncronized my spotify pc playlists on my Samsung Galaxy S2 and its all on the phone now, but i cannot run the music in offline mode although i purchased premium 2 days ago. Some songs are played just a few seconds and then stop or they arent playe...

  • Newbie
  • I syncronized my spotify pc playlists on my Samsung Galaxy S2 and its all on the phone now, but i cannot run the music in offline mode although i purchased premium 2 days ago. Some songs are played j...
  • veroblues
  • Casual Listener
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Track currently not available in your region, what to do?

Hi, I've been experiencing some problems with playing some songs on my SE Xperia X10 mini pro.I get the following message "This track is currently not available in your region". The same songs are playable on my computer. The dummy-solution seems to ...

  • Newbie
  • Hi,   I've been experiencing some problems with playing some songs on my SE Xperia X10 mini pro. I get the following message "This track is currently not available in your region". The same s...
  • David
  • Spotify Legend
  • 14115 Views
  • 8 replies
  • 1 likes
  • 14115 Views
  • 8 replies
  • 1 likes

App crash/freeze - Android 4.03, Samsung Glaaxy SII

Hi, I had Spotify working fine on my old Gingerbread, but since upgrading to Android4.03, I can no longer open the app - it freezes and/or crashes. I have tried clearing the cache, and uninstalling/reinstalling several times. Is there any way round t...

  • Casual Listener
  • Hi,   I had Spotify working fine on my old Gingerbread, but since upgrading to Android4.03, I can no longer open the app - it freezes and/or crashes. I have tried clearing the cache, and unins...
  • Razlikh
  • Casual Listener
  • 900 Views
  • 1 replies
  • 0 likes
  • 900 Views
  • 1 replies
  • 0 likes

Losing Synchronization of playlists

Hi, On Samsung Galaxy S2, I'm losing synchronization of offline playlists all the time. I have to re-tick offline playlist boxes and re-sync twice a day. A nightmare (I have more than 3,000 songs). It has been working well until a few days ago. Any i...

  • Newbie
  • Hi,   On Samsung Galaxy S2, I'm losing synchronization of offline playlists all the time. I have to re-tick offline playlist boxes and re-sync twice a day. A nightmare (I have more than 3,000 ...
  • 332 Views
  • 0 replies
  • 1 likes
  • 332 Views
  • 0 replies
  • 1 likes

App freezes whenever I log in

I got the new HTC One S a few days ago, and of course one of the first things I downloaded was spotify, but for some reason, whenever I log in the app just freezes and won't do anything. I've tried re-downloading it, but it either freezes or crashes,...

  • Newbie
  • I got the new HTC One S a few days ago, and of course one of the first things I downloaded was spotify, but for some reason, whenever I log in the app just freezes and won't do anything. I've tried r...
  • 1393 Views
  • 0 replies
  • 0 likes
  • 1393 Views
  • 0 replies
  • 0 likes

Solved!! Hey Spotify, how about getting your app running on ICS already? :|

I can't update (and im sure many others) to ICS as long as its not supported by you, without spotify, my phone is worthless

  • Regular
  • I can't update (and im sure many others) to ICS as long as its not supported by you, without spotify, my phone is worthless 😕
  • licenced
  • Community Legend
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Help with local files for android.

I have problems with syncing tracks from local files for my android phone, I have several ordinar playlists offline on my phone but it won't work with the local files. I've tried connecting them to the same wifi and basically followed the steps that ...

  • Casual Listener
  • I have problems with syncing tracks from local files for my android phone, I have several ordinar playlists offline on my phone but it won't work with the local files. I've tried connecting them to t...
  • davidallsopp
  • Regular
  • 1311 Views
  • 3 replies
  • 0 likes
  • 1311 Views
  • 3 replies
  • 0 likes

Search Songs Playing Upon Opening App

Wondered if anyone else is having the problem but after I search for a song/album/artist everytime I open up the App again it plays the first song from that search...even if I get in quick enough to start a song on my playlist it will stop that and p...

  • Newbie
  • Wondered if anyone else is having the problem but after I search for a song/album/artist everytime I open up the App again it plays the first song from that search...even if I get in quick enough to ...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Keine wiedergabe auf Android

Hey,ich kann auf meiner Android app keine Musik mehr abspielen.Wenn ich ein Lied suche kommt die Ergebnis liste in grau und wenn ich eins wiedergeben will kommt ein Info Popup.

  • Newbie
  • Hey, ich kann auf meiner Android app keine Musik mehr abspielen. Wenn ich ein Lied suche kommt die Ergebnis liste in grau und wenn ich eins wiedergeben will kommt ein Info Popup.  
  • 391 Views
  • 0 replies
  • 0 likes
  • 391 Views
  • 0 replies
  • 0 likes

Solved!! MicroSDHC 32GB cards

Spotify supposebly have problems with sertain MicroSDHC 32GB cards. Is this true?

  • Music Fan
  • Spotify supposebly have problems with sertain MicroSDHC 32GB cards. Is this true?
  • tramp66
  • Regular
  • 1740 Views
  • 7 replies
  • 0 likes
  • 1740 Views
  • 7 replies
  • 0 likes

Solved!! "You cannot play this track offline" What? PLEASE HELP!

I have been a premium member since Janurary so I've listened to music on mobile for a while. But these past couple of days I CAN'T PLAY MY MUSIC!!! I log on the mobile spotify app and I click on any song and it says: "You cannot play this track offli...

  • Newbie
  • I have been a premium member since Janurary so I've listened to music on mobile for a while. But these past couple of days I CAN'T PLAY MY MUSIC!!! I log on the mobile spotify app and I click on any ...
  • Rebell
  • Casual Listener
  • 1742 Views
  • 7 replies
  • 0 likes
  • 1742 Views
  • 7 replies
  • 0 likes