Help Wizard

Step 1


Logging in through facebook on mobile

Logging in through facebook on mobile

I have spotify premium. when i try to login through the spotify app using my Facebook login, the app starts going through this screen refresh/loading loop and never loads. i have tried uninstalling/ re-installing several times and this did not fix the problem. i have also changed my facebook email and password to try to fix this problem.


can anyone help?

9 Replies

Hey there!


Are yo able to login with your Spotify details?


Let me know.

No. when i try to use the spotify details is tells me that i have been using the FB login and to login using FB.

Hey again.


I escalated this to Spotify, so they can look into it.


Watch the space for updates.

Thank you.

This could be the Facebook app itself playing up, have you tried reinstalling that?

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

that app came pre-installed and i cannot uninstall/re-install it.

Do you see any updates to Facebook in Market?


Also please try, if preinstalled, remove update in Market. Then install suggested Facebook update again.


Just like this preinstalled app, you can remove it and then install again.



there is not available for me at this time. i will uninstall the update and try reinstalling it.

Also I think logging in to Facebook using your browser in smartphone might help. Would you like to try after re-installing update?

Suggested posts