Keep getting logged out in paired car

[Musicnude]

I have paired the Spotify app in my volvo ex30 to My account but I keep getting logged out randomly? Could be a set time. This is extremely annoying as would have to stop the car to re-pair with my account. Why won't it stay logged in like the main app does?

Plan

Free

Country

Uk

Device

Android automotive built in Volvo EX30.

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[MihailY]

Hey @Musicnude,

Thanks for posting about this in the Community.

We haven't heard similar reports so can you please try some basic troubleshooting like reinstalling the app and checking if the same happens with a different account? 

Also, try and see if there's any pattern to this behavior as this will help our tech team to reproduce it on their end.

Keep us posted.

[Musicnude]

Thanks for reply. I will try reinstalling the app, but a number of other owners are also reporting the same issue. It does also happen in my partners account o  the car too.

[mark-one]

I have the same issue with my Volvo EX-30, extremely annoying

[Susan_GP]

Hi folks,

Thanks for your replies in this thread.

First up, did you notice any change after reinstalling the app? Additionally, make sure everything is up-to-date. 

If the issue persists, we'd like to get more info on this, in case we need to report it:

• Have you always had this issue or did it start happening recently?
• What Android Automotive version do you have installed?
• Have you tried contacting Volvo Support to check if they have any info or recommendations on this?
• How ofter does the app log you out?

Lastly, if you know of any other Volvo users experiencing this behavior, you can ask them to report it on this thread. The more reports we have, the better.

We'll be on the lookout!

[Musicnude]

Thanks for the reply.

I have always had the issue since June when I received the car. 
Logout is sporadic and can take a week or two to occur or more frequently. I will have to wait sometime to report back on the result.
I have seen a post where other EX30 owner has already uninstalled and it not resolved the issue.
Volvo Support are overloaded with their own software bugs currently!
I will try to find out the Android version.

[Gparisinos]

I have the same issue. I tried removing Spotify and installing the app again. Keeps happening. I tried to clear the cache. Still happening. Very annoying as the car needs to be in P to be able to log in again.

[bobbybobson]

Same issue here on my EX30. Got the car a few days ago, it has the 1.4 software installed. I've reinstalled Spotify and the issue persists.

I can't really pin point when it happens, seems random. Could be that when it has poor internet it logs you out instead of just retrying later?

This bug is making it almost impossible to actually use Spotify in the car since I can't be expected to spend at least a minute almost every time I get in the car to log back in. Please fix this.

[Anubisgod]

This is the same for me EX30 so annoying. Also have a Tesla model Y. Never happens in the Tesla.

[Dessi]

Hi folks,

Thanks for all the info!

We've reported this to our tech folks, so that they can have a closer look. We'll let you know as soon as we have an update!

Take care.

[AlejaR]

Hey folks,

Thanks for all your replies here.

We want to double-check, have you noticed this issue recently? If yes, please let us know along with all the troubleshooting steps you've tried so far.

We'll be on the lookout for your replies!

[Musicnude]

Hi, I have to admit since reporting this bug, it hasn't logged me out
since. Not sure if volvo or Spotify have already addressed. Will update if
it does it again.

[zxx97667231005]

Plan

Vip/Premium

Country

China

Device

(Pixel 4XL , Car)

Operating System

(Android, Android Car)

My Question or Issue

I use Spotify in my car, and after logging in, it requires re-scanning for login after 4-5 uses. Is this normal? Please check if there is an issue with my account.

[zxx97667231005]

Can you help check the response to the new question?

[Dessi]

Hi there @zxx97667231005,

Thanks for reaching out!

Spotify isn't available in China, so I'm afraid what you're experiencing is expected behavior. You can check out this thread, since it has some useful info regarding Spotify in China and why it might not be working.

Hope this clears things up.

[zxx97667231005]

Thank you for your reply. However, everything works fine on my Pixel phone, and the login remains active. Could it be that Spotify has restrictions on certain devices? For example, my car system is a Chinese automotive system.