Keyboard doesn't open on chromecast

[Naamalandau]

Plan

Premium

Country

Israel

Device

TV, using chromecast on xioami streamer

Operating System

Android

My Question or Issue

Hello!

I can't search for anything or even log in, because keyboard doesn't open on spotify. It does open on all other apps. 

I tried restarting spotify and then the streamer and then tried removing and reinstalling. Nothing works. 

Cant seem to find anything on settings. 

Please help!

[Elena]

Hey @Naamalandau,

Thank you for your post here in the Community. We're sorry for the late reply. We're happy to help.

We suggest that you:

• Perform a clean reinstall of the Spotify app instead of a regular one. This will make sure there's no old cache files causing this.
• Make sure your Chromecast software is up-to-date.
• Make sure you have the latest version of Spotify in your device.

If everything seems fine we recommend that you try the following troubleshooting steps:

• Close any other apps you’re not using.
• Restart your Wi-Fi.
• If possible, try a different Wi-Fi connection

Keep us posted. We're here for you 🙂

Cheers!