Local Files Greyed out on Mobile

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Local Files Greyed out on Mobile

Zecrim
Newbie

 

Plan

Premium

Country

United States

Device

Samsung Galaxy S9

 

On my phone, certain local files become greyed out after some time of them being on there. I can still play these files they just won't play when I play all songs on a playlist. They still play on my computer just fine in a playlist just not on my phone. one solution I've found is to clear my data on my mobile Spotify app and then redownload the songs however it is only a temporary fix and I hope to find a more permanent one.

17 Replies

chestnut1
Visitor

Moving the location of the file on my computer and then re-adding it to my playlists worked for me. Judging from some of the other responses, though, I'm not confident this will be a permanent solution. Hoping for the best though! 

Ivan
Moderator
Moderator

Hey @chestnut1

 

Thanks for sharing the good news. 

 

We're glad to hear that things are now working properly for you. 
 

Give us a shout if you experience this again - we're always here to help.

 

Еnjoy your music! 

IvanModerator
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ltyce22
Casual Listener

I found a solution post spotify updates from the end of last year. Go on the spotify app on your phone and select "home" then go to settings then click "local files" in settings and there is an option to enable sync from desktop. Then create a playlist with the local songs you want and download it.

Doobu
Visitor
No such thing as "local files" in setting on Spotify mobile.

Mihail
Moderator
Moderator

Hey folks,

 

Thanks for posting and searching for the answer you need here!  

 

If you're experiencing difficulties importing local files, as a first step please make sure that you're trying to do this using the steps here. Keep in mind that only files from official sources are supported. Once your tunes have been imported, you can download the playlist containing them as described in this Support Article. 

 

If that doesn't do the trick, there're a couple of troubleshooting steps you can try out:

  • perform a clean reinstall of the Spotify app on your devices
  • try connecting using a different internet network. Make sure that all devices are connected to the same network.
  • changing the source of the local files. You can learn how to do this here under Desktop.
  • deleting the playlist with the local files from your library and creating a new one

@Doobu note that the Local files option in the settings menu is there only for iPhone devices. If you don't see it on such a device, it should come up after a clean reinstall.

 

Hope you find this useful. Let us know how you get on.

MihailModerator
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CCRDad
Music Fan
@Mihail - this worked but I shouldn't need to download every playlist that has a local file to my phone. Spotify needs to work on this.

Ivan
Moderator
Moderator

Hey @CCRDad

 

Thanks for getting back to us. 

 

We’re happy to hear this is fixed for you after trying the steps @Mihail suggested.

 

Also, thanks for sharing your feedback with us. We'll make sure it reaches the relevant team. 

 

If you have any questions we're always one post away. 

 

Еnjoy your music! 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the wine that fills the cup of silence.” - Robert Fripp

lylegold
Casual Listener

Spotify absolutely tone deaf.  It doesnt work and if it works its beyond inconvenient to reinstall or create a new playlist everytime you have a local file for PAID service. 

 

 

lylegold
Casual Listener

I have been having the same problem with local files being greyed out after working for a little while on my android for yearsm getting worse. Please don't tell people to do a clean install.. I don't think that has worked for anyone.

 

Moving the local files to another folder and going to the process of getting them on the phone again only works for a little while and it happens again. 

 

Just admit it's an app problem and fix it spotify. Epic fail. 

brodytorma24
Casual Listener

I had this issue pop up randomly and I fixed it by checking my settings in the app on my iPhone.  There's one in "local files" that says "enable sync from desktop".  For some reason this got disabled, but re-enabling it fixed the issue instantly. 

CCRDad
Music Fan
I don't see a setting for local files or anything called local files in the app on the phone.

shubhamcheema
Visitor

Use this solution: https://www.reddit.com/r/spotify/comments/5hinti/finally_figured_out_how_to_syncdownload_local/

 

Worked for me in the first try. His/her solution has been killing it for the last 3 years while Spotify solutions still suck! Hope it works out.

angulocerni
Newbie

Same here. Spotify app on Galaxy S9 will not download local files from my PC when connected to the same WiFi.

Have tried:

- uninstall Spotify app, reinstall and redownload songs

- move Local Files folder on PC

- uninstall Spotify app AND Spotify on PC, reinstall and redownload songs

- manually move local files to phone storage (no local files option exists in the mobile app so even though this would otherwise work, you won't let it)

Adsubia
Visitor

Same problem here on Android SmartPhone. Tried everything to manage that what was suggested here, but still no joy. No local files from my compute inserted into playlists will be downloaded by the mobile app. Local file keep greyed out. Seems to be a nasty bug. When will it be fixed?

Ian-AWS-Cahill
Regular

The local files will still show up in the playlists on all your devices,  but will only play on the device they are stored on .  The reason they are greyed out is because they are not stored on that device . 
If the files are localised on your computer then they will need to be downloaded to your phone and any other device so they are not grey anymore.
Connect both devices to the same network , make sure they are both detected in "Spotify Connect" ,  now download the playlist on your phone , the local tracks from your computer will be synced  .  
If you ever put local files in a playlist and want to listen to them on another device then you must always do this.
 

Ivan
Moderator
Moderator

Hey there @Zecrim

 

Thanks for reaching out to us about this - we'll be glad to help you out here.
 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

 

It's also a good idea to change the source of the local files. Simply create a new folder in a different directory on your device and move your local files to this folder. Then just delete the old folder used for the local files. Now you can try importing the files again. 

 

Hope this helps. Let us know how it goes.

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the wine that fills the cup of silence.” - Robert Fripp

laura32
Casual Listener

Hello, same problem here, as described above:

Appears on playlists and Local Files on my computer

Plays on computer

After sync appears on same playlist but greyed out and won't play

 

Have tried:

Reinstalling Spotify on my phone

Confirming phone is connected to my account

Moving and renaming local files folder

 

Thank you,

Laura

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