Local files won't play on mobile

[AngerySquonk]

Plan

Premium

Country

Australia 

Device

Samsung A5, Asus laptop

Operating System

Android Oreo

Hello, I am trying to add some local files of my favorite songs but I have a few issues

• I can play it on my laptop but only after I switch offline mode on and off once
• I cannot play it from my phone at all, the songs are greyed out and have an exclamation mark on them
• I can connect my phone as a remote when I am playing the songs on my laptop but if I switch to mobile the song disappears
• I don't think it's illegal music because the artist offers his songs for free online as long as it's not monetized so I'm trying to add it to my personal playlist
• The past threads I've read are quite old and I've tried most of the solutions except the codec one and I'm trying to find more updated info

Thanks! <3<3<3

My Question or Issue

[Jeremy]

Hey there @AngerySquonk,

Thank you for your post here in the Community. We're happy to help you.

Even though some other file types might work, these are the ones that the feature is designed to work with:

• .mp3
• .m4p (unless it contains video)
• .mp4 (if QuickTime is installed on your computer)
• .m4a (unless it’s an Apple lossless file; ALAC or ALE)

To sync local files from one device to another, you must be actively logged in to both devices with Spotify open and on the same network.

Make sure that the file isn't DRM (Digital Rights Management) protected .

Tip, If if you have  iTunes, you can check for DRM protected tracks by following these steps.

We also suggest that you have a look here on our support site.

Keep us posted. We'll have an eye out for your reply 🙂

Cheers!