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Login error

Login error

Hi, I can't log AT ALL. no devices work samsung s7, Mac os x I did the reet link and still can't sign in on S7 . I was going to sign up for preomeium service but if you can;t even sign in whats the point.... itunes/apple music ? 

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5 Replies

@bps88

 

Ask for a password reset here:

 

https://www.spotify.com/password-reset/

osorniosSpotify Star
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Hi,  already did this several times.  I can log in on mcbook but no access on cell phone 

@bps88

 

Log into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

Logout of the app in your device, and be sure to use that username, and not your email address, to login back to your account.

osorniosSpotify Star
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Thanks, that worked 

You're welcome. Glad I was able to help. 🙂

osorniosSpotify Star
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Note: I'm not a Spotify employee.

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