Login(?) failure

[Znkh]

Hi.

I have a problem with connecting on Spotify on a Samsung device

Yesterday, I could listen to music like I ever did, on a premium account. Nothing strange or any bugs (sometimes ap closing, but nothing harmful)

But this morning, I received the message "Spotify has stopped working". I re-openned the app just to see what happened. But...

Now the app wants me to login. I connect with my Facebook account, like everytime and everythings ok.

Right after that I have this screen

It actually isnt mine, but I only have the three lines, the "+" and the "Spotify" displayed in the uper side of the screen. Everything else is a black screen. Nothing works, cant even press a button. Then the app shutdown and closes totally.

What I tried :

-Unmount my SD card

-Reboot system

-Unsistall Spotify, reboot then re-install it from the GPS

-Shutdown the entire phone, then start it again

-Wipe the cache and all the data from the application manager

-Wipe all the files in the file explorer app

-Wipe all my phone's data (factory reset), including all the spotify files etc...

-Download the Stock ROM of my phone and erasing mine, to have a phone like it was out of the Samsug's factories basically.

I'm really out of ideas. I checked all the topics on the forum, but I couldnt find any solution. Login on a computer or an another phone with either facebook or Spotify accounts is working perfectly. Any other application on my phone never did this and they were all working fine. I guess that the problem comes from the device/app and not the account. Should I change my SDCard/Phone ? I tried to be as clear as possible, since english in not my native language.

I

Thanks for any help given.

[miguedrive]

Hey! what Android version are you using? what's your smartphone model?

[Znkh]

I'm acutally using a Samsung Galaxy S5

And my android version is 5.0 🙂

Hope this will help you ! I rly need a solution, it's hard to stay awake without music in the morning 😛

[miguedrive]

I have an S4 mini with 5.1.1, try updating your Lollipop and check, i'm gonna search a little bit of info meanwhile.

PS: Listen to the radio 😛

[Znkh]

Thanks for the advice, i'll search an update asap.

If anyone have any other solution, I'll take anything !

[Znkh]

Can someone help me ? Should I contact the Spotify's support ? 

[miguedrive]

Couldn't find much information 😞

Did you update your S5 ? Try contacting Spotify Support.