Low volume on Android app

[JValGD]

The sound is incredibly quiet in the Android app. I have to put the volume at 100% if I want to get the same volume I'd get playing the same song at 60% volume in Google Play or my phone's native music app. Is there a fix for this? I find it disappointing considering that I am paying for this.

[Palegod]

HTC Droid DNA

Android 4.4.2

8.4.4.810 armV7

Reinstall did not help.

[Robert_W]

Hey @everyone faccing this issue,

Rest assured I have esculated this to Spotify Moderators and they are currently looking into it.

In order to move forward with troubleshooting please could I have the following information from you all:

1. When did this start happening? 
2. Did it start happening after a specific event/update? 
3. Is it happening while using Connect/speakers/headphones? 
4. What have they tried exactly. 

Thanks to you all in advance 🙂

[Sherdog123]

I noticed it on May 18th or 23rd, 2017... can't remember.

I connect to my cars system via aux cord and I connect via Bluetooth to my Bose, Beats, and Explorer speakers.

I've tried reinstalling the app, messing with the equalizer, different aux cord, restarting my phone.

[michmike]

1. When did this start happening?

I guess it started 2-3 months ago. I noticed I had to turn on the volume to the max with songs I usually didn't have to before and especially older songs/recordings aren't loud enough on maximum volume.

2. Did it start happening after a specific event/update?

Probably after an update of Spotify, but I don't know which one. Let's just say to be on the safe side that in december 2016 the volume was definitely still ok, though even then it could have been louder, but it was acceptable.

3. Is it happening while using Connect/speakers/headphones?

It's happening while using speakers, headphones and Bluetooth. When I listen in my car via Bluetooth, first I have to put the volume of my phone to the max, and then the volume of my car audio way up to have a decent volume, but it's not loud enough on older recordings. I don't use volume normalisation, because it takes away the dynamic, but I tried once to see if the audio became louder, but it didn't.

4. What have they tried exactly.

- Using the equalizer: didn't make it louder.

- Using volume normalisation: no change in volume

- Remove app, clear cache, 'forget' bluetooth connection on my car audio, restart phone, reinstall app, make new bluetooth connection: no change

- Look at settings in car audio, I couldn't make it louder

[Robert_W]

Hello everyone,

Thanks for all the information. I have now  passed this onto the team backstage.

I also need to let you know that, in the cases mentioned the volume is managed by the device and not Spotify. I have however been informed that this is being looked into. 

In the meantime can I suggest rocking the latest version of Spotify and your device's firmware to make sure everything is up to date.

I will update you all just as soon as I can!

Thank you all for your patience on this 🙂

[1126853999]

Same issue here also. Fix it now or drop Spotify is my answer..

[drwvalenti]

Looks like Spotify has no plans on fixing this issue anytime soon seeing that they stop responding after 2 weeks...

[Jokullinn]

Having the same issue, can't believe they haven't fixed this yet

[Joe]

Let's see if we can't get @Leonardo to revisit this thread.

[michmike]

It would appear they are looking into it: 

https://community.spotify.com/t5/Android/Why-is-the-max-volume-so-quiet/m-p/1705329#M83521

[Joe]

Thanks for that link @michmike. Ah the joys of having multiple threads on the same issue 😞

[Elsmoocho]

This has been frustrating, especially since looking for solutions brings up post that are years old, so it's obviously been a repeat issue for a long time. Spotify's volume is so low that I have to keep the system volume maxed. This setting is far too loud for all my other apps. I like premium but I'm thinking about ditching, since I can barely hear it on my commute.

[IpodsCrash]

I too have this issue, I have an s7 edge and the i have to blast my volume at max with anything I play it through. I've messed with my equalizer and my sound cloud, rhapsody, and Pandora are so loud I could probably blow my cars sound system one 100% on spotify it's like 40% volume of my other apps.

[cisfigz]

I'm also the owner of a Samsung Galaxy S7 Edge. Android ver. 7.0. Not sure if this helps. I've noticed the huge difference in volume using Amazon Prime Music vs Spotify. What seemed to help was to change these settings. Make sure you're connected to whatever device you use to play music. Whether it's the phone itself or Bluetooth Speaker.  Goto ......Settings>Sound and Vibration>Sound Quality and Effects> Adapt Sound (With Bluetooth Speaker Connected) and personalize sound. I wish there was a way to turn thi s off completely on Samsung Devices. Good Luck

[Pankajparis]

This is what worked for me

[Pankajparis]

This is what worked for me. Otherwise disable all the options in the photo.

[drwvalenti]

So you can't EQ your music?  That doesn't sound like a fix to me.

[zawias92]

Same problem. However, offline songs synced from pc offline playlists (MP3 files) got correct volume ( that is, higher than streamed ones). So mixed playlists on headphones can be quite painful for ears if local songs kicks in 30-40% louder than streamed ones. LG g5, everything is fine in Poweramp.

[Joelc86]

Using galaxy s8, just signed up for a premium account and the volume is a lot lower than other music apps.
Does Spotify have an estimated time frame of when they are looking to resolve this? Great music selection but pointless if the sound is so soft. Reading other posts looks like this issue has been around since 2015, and the Spotify rep responses look very generic and unhelpful.

[TupacFR]

Don't expect a solution anytime soon, i have this problem since 2015 and still have it, even changing phone, chaging the EQ, i tried everything. Still, Deezer, Google music etc the sound is much higher and better quality (free version).

Spotify just don't care. It's sad, I had to switch to google music but i would have stayed if this problem was solved.