Music downloading to SD card, yet still taking up internal storage space (Galaxy S7/Nougat).

[RJM403]

Greetings,

Hello, 

I've been using a Galaxy S7 with Spotify for a few months now. I've never been able to get my music to save to the micro SD card. Last night I upgraded to Nougat 7.0. I did a complete device wipe with the new update and was hoping this would resolve these problems. It didn't. 

Here's what's happening: If I use a file explorer to view my files, it appears Spotify music is indeed saving to my micro SD card. It seems the music files live here: SD Card -> data -> com.spotify.music -> files -> spotifycache -> storage.

I've looked around on the internal storage and can't seem to find any music files saved from Spotify. Yet, any music I download offline seems to eat up my internal storage. If I have 6GB of music stored offline, Spotify shows as 6GB app when I review "internal storage" under system settings. 

I've done the following to try to fix this:

-Completely uninstalled Spotify

-Reformatted micro SD card using the phone's format tool

-Logged out of all online devices

-Reinstalled the app after completely wiping it off the phone

-Confirmed Spotify settings indicate music downloads to SD card (the app defaulted to this).

I'm using a Galaxy S7 Edge. Android version 7.0.

What's going on here? Is the phone downloading the music twice? I can't find any offline music stored to the internal storage, yet downloads to the SD card seem to eat up internal storage too. 

Any suggestions would be appreciated. 

[user-removed]

I'm having the exact same problem. I have my SD Card selected as the storage, Spotify has permissions to use it. I show that 3.9BG is taken up on my SD Card but 4.09GB is under the Spotify app for internal storage. This is preventing me from installing or updating other apps because it believes the phone internal storage is full.

I've tried a full reinstall, and it appears to work for a bit, but after awhile the internal fills up again. I'm at a loss, I can't see the app taking up over 4GB of internal space, that's just ridiculous. Seriously considering ending my subscription which sucks because I love Spotify.

I have 16GB of internal storage with a 64GB card. Seems useless now since I can't save over several GB because of this issue. Can we please get some kind of support on this please? I'm using a ZTE Grand X4 on Android 6.0.1.

[rrerolle]

I'm in the exact same situation as B0TT0M36, and I really wish there was something I could do about it instead of simply moving over to Apple or Google Music.

I can't install or update apps unless I clear the whole Spotify cache, which will then force me to sign on again, and resync all my content, this is terribly annoying.

I'm on a Lenovo Moto G4 running Android 7.0.

I did check that no space is actually taken on the internal storage, but only on the SD, though the Android storage manager reports that space as being used on the internal storage. I cannot believe this issue has been reported for more than 1.5 years (see https://community.spotify.com/t5/Ongoing-Issues/BUG-ANDROID-Storage-usage-reported-incorrectly/idi-p...) and nothing has been done about it.

[cjwant]

Same issue here. Although the spotify settings say I am writing to SD Card, android thinks it's using the space on the internal storage device. I can't update my apps due to this.

[timothybojangle]

Adding my comment to highlight I also experience this same issue and have done on two devices.

I suspect this means that it is the entire Android userbase who experience this issue.

Would very much like Spotify to do somethign to fix this.

[emilyxo]

Hey!

So, as far as I know, songs you've downloaded are considered as cache files. Cache files are not regarded as actual data, so it's nothing more than an anomaly having to do with data. You can probably find a few blog posts on here talking about that problem directly.

Hope this helps!