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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839751 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839751 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13611 Views
  • 1 replies
  • 0 likes
  • 13611 Views
  • 1 replies
  • 0 likes

Spotify extremely slow and buggy Lg g6

Hello !Every time i open spotify , loading the songs list takes an awful long time and i can't scroll my albums list too fast because it will lag and shutdown. Even offline mode is messy as **bleep**. Skipping songs by swiping and ending up 3 songs a...

  • Casual Listener
  • Hello ! Every time i open spotify , loading the songs list takes an awful long time and i can't scroll my albums list too fast because it will lag and shutdown. Even offline mode is messy as **ble...
  • TimmyDemma
  • Newbie
  • 2194 Views
  • 5 replies
  • 0 likes
  • 2194 Views
  • 5 replies
  • 0 likes

Connect spotify to twitter

I been trying to post what I am listening to, to twitter, and I can't figure out how to do it. I don't think twitter is listed as one of my approved apps, I am not sure how to change that. -Gi

  • Casual Listener
  • I been trying to post what I am listening to, to twitter, and I can't figure out how to do it. I don't think twitter is listed as one of my approved apps, I am not sure how to change that.  -Gi
  • gma1744
  • Casual Listener
  • 7662 Views
  • 4 replies
  • 3 likes
  • 7662 Views
  • 4 replies
  • 3 likes

Change language in menu?

Hi everyone,can you please advise how to change the Android app language in its menu? Actually, I spent a while looking for the Preferences themselves now that there was (another, unfortunate, substantial) change of the GUI and do not see it there - ...

  • Music Fan
  • Hi everyone, can you please advise how to change the Android app language in its menu? Actually, I spent a while looking for the Preferences themselves now that there was (another, unfortunate, subs...
  • Joe
  • Community Legend
  • 1229 Views
  • 6 replies
  • 0 likes
  • 1229 Views
  • 6 replies
  • 0 likes

App won't allow FB log in

Recently I was logged off spotify. When I attempted to log back in via fb is said the username or password incorrect. They were both correct, I'm currently logged into fb. I've tried updated both fb and spotify. It will allow me to log into the spoti...

  • Casual Listener
  • Recently I was logged off spotify. When I attempted to log back in via fb is said the username or password incorrect. They were both correct, I'm currently logged into fb. I've tried updated both fb ...
  • Joe
  • Community Legend
  • 2711 Views
  • 1 replies
  • 0 likes
  • App
  • 2711 Views
  • 1 replies
  • 0 likes

Change of phone

I have a new phone and have transferred apps across including Spotify. My account is now saying I have the free Spotify when I pay for premium. And all my playlists have disappeared

  • Newbie
  • I have a new phone and have transferred apps across including Spotify. My account is now saying I have the free Spotify when I pay for premium. And all my playlists have disappeared 
  • Joe
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Downloaded automatically "undownloaded"

Hey there,Sometimes spotify is "undownloading" songs itself... I don't have:-more than 10'000 songs-downloaded on more than 3 devices-problems with external storage Somehow it "only" delets song from album and never from playlists. And unfortunately ...

  • Casual Listener
  • Hey there, Sometimes spotify is "undownloading" songs itself...   I don't have: -more than 10'000 songs -downloaded on more than 3 devices -problems with external storage   Somehow ...
  • _M-I-K-I_
  • Composer
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Spotify bezahlen per Handyguthaben?

Hallo! ich wuerde gerne Spotify Premium, 3 Monate fuer 0,99€ kaufen ueber das Handyguthaben (Mobilfunkanbieter) aber ich finde keine Option mehr dafuer... Ich habe auch kein Bock irgendwie zur Tankstelle zu rennen & mir 10€ Paysafe zu holen. Ist dies...

  • Casual Listener
  • Hallo!   ich wuerde gerne Spotify Premium, 3 Monate fuer 0,99€ kaufen ueber das Handyguthaben (Mobilfunkanbieter) aber ich finde keine Option mehr dafuer... Ich habe auch kein Bock irgendwie z...
  • MrMCM
  • Casual Listener
  • 406 Views
  • 2 replies
  • 1 likes
  • 406 Views
  • 2 replies
  • 1 likes

How to reduce cellular data

Does anyone know how to reduce cellular data that spotify uses?I only have 500mb per month. Any help would be much appreciated Thanks.

  • Newbie
  • Does anyone know how to reduce cellular data that spotify uses? I only have 500mb per month.   Any help would be much appreciated  Thanks.
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Solved!! Spotify app won't connect to Sonos

Since the Spotify snafu yesterday, I can't connect to my Sonos speaker through my Spotify Android app. The white "Devices Available" prompt shows up at the bottom of the Spotify app and I can see my living room player under the "Connect to a Device" ...

  • Newbie
  • Since the Spotify snafu yesterday, I can't connect to my Sonos speaker through my Spotify Android app.   The white "Devices Available" prompt shows up at the bottom of the Spotify app and I ca...
  • AndrewGW
  • Newbie
  • 56987 Views
  • 37 replies
  • 8 likes
  • 56987 Views
  • 37 replies
  • 8 likes

Superuser Contribution Spotify is using too much data to play downloaded tracks

I've noticed the app is using tons of data, 22MB just this morning - in one and a half hour, to be precise - while playing ONLY DOWNLOADED TRACKS. That's not the only problem, it's also stopping from playing downloaded tracks when the phone gets offl...

  • Newbie
  • I've noticed the app is using tons of data, 22MB just this morning - in one and a half hour, to be precise - while playing ONLY DOWNLOADED TRACKS. That's not the only problem, it's also stopping from...
  • Existenz_10
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Android app and Sonos

For over a week we have been unable to connect to Sonos though the android app. Many people seem to have this problem. It needs to be fixed ASAP.

  • Newbie
  • For over a week we have been unable to connect to Sonos though the android app.   Many people seem to have this problem.   It needs to be fixed ASAP.    
  • 138 Views
  • 0 replies
  • 1 likes
  • 138 Views
  • 0 replies
  • 1 likes

How do I stop downloading? T.T

I made a mistake. Big mistake. I toggled the «Download» tab on my library page back when it only had maybe 20 songs.I have since added more songs, thought I toggled it off, it's not green, hasn't been for months, but somehow my Spotify still wants to...

  • Casual Listener
  • I made a mistake. Big mistake. I toggled the «Download» tab on my library page back when it only had maybe 20 songs. I have since added more songs, thought I toggled it off, it's not green, hasn't b...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Sauvegarde carte sd

Bonjour,De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique comment on fait pour aider une personne qui a 80 ans et qui...

  • Casual Listener
  • Bonjour, De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique commen...
  • PG35
  • Newbie
  • 296 Views
  • 3 replies
  • 1 likes
  • 296 Views
  • 3 replies
  • 1 likes

Music still stops playing randomly

First of all, I would like to complain about how difficult it is to contact Spotify directly, I mean, having the community as the only way is bad customer support. The problem is described here: https://community.spotify.com/t5/Ongoing-Issues/Android...

  • Newbie
  • First of all, I would like to complain about how difficult it is to contact Spotify directly, I mean, having the community as the only way is bad customer support.   The problem is described h...
  • Joe
  • Community Legend
  • 562 Views
  • 3 replies
  • 1 likes
  • 562 Views
  • 3 replies
  • 1 likes

After putting to offline, online not possible, button does not work anymore

I had set to offline.Now trying to put online again, but the "Wiedergabe" I gues playx button, first on the list, does not work anymore..

  • Newbie
  • I had set to offline. Now trying to put online again, but the "Wiedergabe" I gues playx button, first on the list, does not work anymore..
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Spotify storage

Why is spotify taking up so much storage on my Android phone it is taking up 46 gb how do I fix this

  • Regular
  • Why is spotify taking up so much storage on my Android phone it is taking up 46 gb how do I fix this 
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

everything about spotify always crashes

I use LineageOS on my phone. I can't use Spotify For a whie. It crashes when I try to start app. I can't delete it from settings or launcher.Just can delete it on playstore. Otherwise, packet manager is crashing. When I try to look my apps from setti...

  • Newbie
  • I use LineageOS on my phone. I can't use Spotify For a whie. It crashes when I try to start app. I can't delete it from settings or launcher.Just can delete it on playstore. Otherwise, packet manager...
  • Joe
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Spotify getting too heavy or am I outdated?

I've got a Samsung Galaxy Tab 310", 1,6GHz dual core 1Gb ram. My connection is 100/10 Mbps. I can stream Netflix medium quality without problem, play YouTube in 480, high resolution mkv video files, pretty high quality games... but I can't use Spotif...

  • Music Fan
  • I've got a Samsung Galaxy Tab 310", 1,6GHz dual core 1Gb ram. My connection is 100/10 Mbps. I can stream Netflix medium quality without problem, play YouTube in 480, high resolution mkv video files, ...
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

Missing play queue button on both kindle fire and android phone

I loaded Spotify premium on to kindle fire and HTC android phone yesterday and could not get my music to stop other than using the pause. The non-existent play queue button seems to be the key. WHERE IS IT!!!

  • Newbie
  • I loaded Spotify premium on to kindle fire and HTC android phone yesterday and could not get my music to stop other than using the pause. The non-existent play queue button seems to be the key. WHERE...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

How to edit suggested preferences

I live in France but not interested in suggested french music. How can I change preferences, if there is such an option, to the country of my choice?

  • Newbie
  • I live in France but not interested in suggested french music. How can I change preferences, if there is such an option, to the country of my choice?
  • 492 Views
  • 0 replies
  • 4 likes
  • 492 Views
  • 0 replies
  • 4 likes

Env: prod