Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 44432 Views
  • 66 replies
  • 25 likes
  • 44432 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879032 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879032 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26670 Views
  • 4 replies
  • 0 likes
  • 26670 Views
  • 4 replies
  • 0 likes

New Releases Section for Followed Artists

I bought a new phone and lost all my spotify playlists. Since it's a separate account it should pull up but it's not. I need a phone customer service rep. Any contact numbers??

  • Visitor
  • I bought a new phone and lost all my spotify playlists. Since it's a separate account it should pull up but it's not. I need a phone customer service rep. Any contact numbers??
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Now Playing UI Switches from Modern to Old

When I switch from Young Thug's Anybody to other songs Spotify's new cool Now Playing UI pauses for a second and then switches to old UI. Same happens the other way. It obivously blocks flawless UI experience.

  • Newbie
  • When I switch from Young Thug's Anybody to other songs Spotify's new cool Now Playing UI pauses for a second and then switches to old UI. Same happens the other way. It obivously blocks flawless UI e...
  • MattSuda
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Release notes or update change log, whatever you want to call them

I see these have been off/on again, can we get them back on again? I understand most large Developers can't seems to be bothered to put them in the Play Store listing, I'm not sure how hard that is, but I really like to see that information somewhere...

  • Newbie
  • I see these have been off/on again, can we get them back on again? I understand most large Developers can't seems to be bothered to put them in the Play Store listing, I'm not sure how hard that is, ...
  • MattSuda
  • Spotify Star
  • 1631 Views
  • 1 replies
  • 4 likes
  • 1631 Views
  • 1 replies
  • 4 likes

Navigation Bar missing buttons

Hi! So since around a week or so, I'm missing the Browse button, which is kinda upsetting. Anyone else having this problem? My friends don't have this weird looking nav bar. @Spotify - can't you just revert my account settings back to not have to tes...

  • Newbie
  • Hi!    So since around a week or so, I'm missing the Browse button, which is kinda upsetting.    Anyone else having this problem?    My friends don't have this wei...
  • MattSuda
  • Spotify Star
  • 794 Views
  • 1 replies
  • 0 likes
  • 794 Views
  • 1 replies
  • 0 likes

Artwork

Why my artwork is not displaying in fullscreen? 

  • Newbie
  • Why my artwork is not displaying in fullscreen? 
  • MattSuda
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

"Go online to see menu"

I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstalled Spotify, and all my software/firmware is up to d...

  • Newbie
  • I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstall...
  • Mabrooke
  • Regular
  • 12815 Views
  • 38 replies
  • 33 likes
  • Connectivity
  • 12815 Views
  • 38 replies
  • 33 likes

Spotify fecha ao abrir outro app no android 8

Depois de atualizar para o android 8 o spotify começou a fechar sozinho ou ao abrir outro app. Já testei retirar o SD.Já testei reinstalar o app.

  • Newbie
  • Depois de atualizar para o android 8 o spotify começou a fechar sozinho ou ao abrir outro app.  Já testei retirar o SD. Já testei reinstalar o app.
  • 668 Views
  • 0 replies
  • 0 likes
  • 668 Views
  • 0 replies
  • 0 likes

Lockscreen

Spotify doesnt show on my lockscreen anymore... tried logging in and out. Reinstalling. And there is no option in notification. Any auggestions. I have a Samsung s6

  • Casual Listener
  • Spotify doesnt show on my lockscreen anymore...  tried logging in and out. Reinstalling. And there is no option in notification.   Any auggestions.   I have a Samsung s6  
  • Jizm89
  • Casual Listener
  • 503 Views
  • 4 replies
  • 0 likes
  • 503 Views
  • 4 replies
  • 0 likes

¿Si borro la memoria caché se borra la lista de artistas que sigo? Gracias.

Hola, he de borrar caché porque ya llega casi a 5 gigas, pero si lo hago ¿borraré también la lista de artistas que sigo? Gracias!

  • Casual Listener
  • Hola, he de borrar caché porque ya llega casi a 5 gigas, pero si lo hago ¿borraré también la lista de artistas que sigo? Gracias! 
  • 1175 Views
  • 0 replies
  • 0 likes
  • 1175 Views
  • 0 replies
  • 0 likes

Problems to login

When I try to login I get a message: "Your current settings are set in offline mode. Connect to Internet in order to connect to Spotify". when I press "connect" I get the message again

  • Newbie
  • When I try to login I get a message: "Your current settings are set in offline mode. Connect to Internet in order to connect to Spotify". when I press "connect" I get the message again  
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Android--Order of Playlists and Order or Playlist Songs

Spoiler (Highlight to read)This isn't a new idea but you've ignored previous pleas so I will restart this with the small hope that you will finally act.Android users cannot 1) manually arrange the order of their playlists (the most recently made play...

  • Regular
  • This isn't a new idea but you've ignored previous pleas so I will restart this with the small hope that you will finally act. Android users cannot 1) manually arrange the order of their playlists ...
  • Noah
  • Spotify Star
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Does Samsung Gear sport Spotify have shuffle?

I read to my terror somewhere that it didn't have the shuffle function? Can someone confirm this?

  • Roadie
  • I read to my terror somewhere that it didn't have the shuffle function? Can someone confirm this?
  • jnzle1
  • Regular
  • 837 Views
  • 3 replies
  • 1 likes
  • 837 Views
  • 3 replies
  • 1 likes

Download cap really?

For some reason there is a download cap and now I can't download any more songs with out deleting some is there any way around the cap

  • Newbie
  • For some reason there is a download cap and now I can't download any more songs with out deleting some is there any way around the cap
  • MattSuda
  • Spotify Star
  • 698 Views
  • 1 replies
  • 0 likes
  • 698 Views
  • 1 replies
  • 0 likes

Can't get premium after payment.

Hi All,I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart aplication for a few times and also try to logout and login but my a...

  • Casual Listener
  • Hi All, I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart aplication...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Downloads disappear

Hello Community members. There was a time, I used Spotify without any bigger disturbings. Now I have a huge Problems and I would be so Happy If sb could help me to fix it. I downloaded songs (around 1100) now several times and every time spotify just...

  • Newbie
  • Hello Community members.   There was a time, I used Spotify without any bigger disturbings. Now I have a huge Problems and I would be so Happy If sb could help me to fix it.    I d...
  • 384 Views
  • 0 replies
  • 0 likes
  • 384 Views
  • 0 replies
  • 0 likes

Not receiving new update on S9

Earlier today my spotify app was running the newest version. However, after recently opening spotify back up it went back to the version before the the recent UI overhaul. Any thoughts?

  • Newbie
  • Earlier today my spotify app was running the newest version. However, after recently opening spotify back up it went back to the version before the the recent UI overhaul. Any thoughts?
  • MattSuda
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Why many people say "normal" quality is 96kbps ?

96 kbps will sound awful , im streaming on "normal" quality and it sounds nothing like 96 kbps , at 96 quality you will hear a pixelated sounds and drums will sound terribleIm pretty sure that normal quality is 160kbps , it even sound better than 128...

  • Casual Listener
  • 96 kbps will sound awful , im streaming on "normal" quality and it sounds nothing like 96 kbps , at 96 quality you will hear a pixelated sounds and drums will sound terrible Im pretty sure that norm...
  • MattSuda
  • Spotify Star
  • 2341 Views
  • 1 replies
  • 0 likes
  • 2341 Views
  • 1 replies
  • 0 likes

Solved!! Number of downloaded songs

Hi there!There is this 3333 songs limit...And in the settings (under 'memory' at the bottom) you can see how much memory (in GB) is occpuied by the songs you downloaded...But where can I see the number of downloaded songs?I want to know how close I a...

  • Roadie
  • Hi there! There is this 3333 songs limit... And in the settings (under 'memory' at the bottom) you can see how much memory (in GB) is occpuied by the songs you downloaded... But where can I se...
  • asciiM0
  • Roadie
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Samsung S9 Lockscreen Album art

HiI have an Samsung S9.I listen a lot to music and I use my phone as music device for the sound system in my car.Before,on my S6, the album cover and the song title showed on the locked screen. This was a nice touch when I was using phone and Spotify...

  • Newbie
  • Hi I have an Samsung S9. I listen a lot to music and I use my phone as music device for the sound system in my car. Before,on my S6, the album cover and the song title showed on the locked screen....
  • 2716 Views
  • 0 replies
  • 12 likes
  • 2716 Views
  • 0 replies
  • 12 likes

AutoPlay problem

Spoiler (Highlight to read)Why does Spotify stop playing at the end of a playlist although AutoPlay is activated? Android Smartphone App and Premium accountWhy does Spotify stop playing at the end of a playlist although AutoPlay is activated? Android...

  • Newbie
  • Why does Spotify stop playing at the end of a playlist although AutoPlay is activated? Android Smartphone App and Premium account
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes