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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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mobile phone

I signed as a student to spotify. i can use it for my laptop but cant use it for my phone Songs are not available to listen. please help.

Newbie

I signed as a student to spotify. i can use it for my laptop but cant use it for my phone Songs are not available to listen.  please help.   

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Huge data consumption today

Hello,I was checking my phone data consumption and noticed a very unreasonable amount. Then I checked what happened and it turned out Spotify consumed a huge amount today morning. I was only streaming for an hour or so this morning but most were song...

Newbie

Hello, I was checking my phone data consumption and noticed a very unreasonable amount. Then I checked what happened and it turned out Spotify consumed a huge amount today morning. I was only stream...

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Everytime I click on an artist, it says I'm offline

I tried deleting data, cache and even uninstalling but it doesn't work. It literally says: "You are offline. Please connect to internet and try again."

Newbie

I tried deleting data, cache and even uninstalling but it doesn't work. It literally says:   "You are offline. Please connect to internet and try again."

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Offline downloads stuck at 0%

Hi, I'm unable to download any music offline on my Android device. The download stays at "0 of 1080 (0%)". Things I've tried:- Switching WiFi networks- Removing the cache- Reinstalling the app- Removing all offline devices from the account page All w...

Visitor

Hi,   I'm unable to download any music offline on my Android device. The download stays at "0 of 1080 (0%)".   Things I've tried: - Switching WiFi networks - Removing the cache - Rei...

user-removed

Not applicable

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Lots of errors

Hey everyone, I'm having a few issues with my premium subscription on Android. Spotify will create new Daily Mix playlists but the ones I listen to won't update. So when it gets to the "last" song on the list, it generally won't add more and if it do...

Newbie

Hey everyone, I'm having a few issues with my premium subscription on Android. Spotify will create new Daily Mix playlists but the ones I listen to won't update. So when it gets to the "last" song on...

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Can't play iTunes imported playlists

I changed my phone recently and ever since I can't listen to my iTunes imported playlists. I imported the playlists years ago and I was able to play them in my old phone, but ever since I started listening spotify in my new phone the iTunes playlists...

Newbie

I changed my phone recently and ever since I can't listen to my iTunes imported playlists. I imported the playlists years ago and I was able to play them in my old phone, but ever since I started lis...

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Spotify se detuvo/Spotify has stopped working en Samsung Galaxy J7 (2016)

Hasta hoy Spotify funcionaba correctamente en mi smartphone y al actualizarlo a la última versión comenzó a fallar. Cada vez que abro la aplicación, la pantalla no carga y me sale un cartel que dice "Spotify se detuvo". Probé desinstalando la app y r...

Newbie

Hasta hoy Spotify funcionaba correctamente en mi smartphone y al actualizarlo a la última versión comenzó a fallar. Cada vez que abro la aplicación, la pantalla no carga y me sale un cartel que dice ...

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asked to re log in. Now all downloaded music is gone.

the songs are still listed but no longer downloaded. What to do? thanks in advance for your help.

Newbie

the songs are still listed but no longer downloaded. What to do? thanks in advance for your help.

MattSuda

Spotify Star

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Downloaded Songs

Hello,Can anyone here tell me a way to remove only one song from my songs library?thanks in advance!

Newbie

Hello, Can anyone here tell me a way to remove only one song from my songs library? thanks in advance!

MattSuda

Spotify Star

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"Ok Google" wont play while offline

Why doesn't "ok google" assistant play my music while offline when I ask it to? Seems like a pretty simple thing to program. Is this being worked on?

Newbie

Why doesn't "ok google" assistant  play my music while offline when I ask it to? Seems like a pretty simple thing to program. Is this being worked on?

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Recently Played

I noticed for awhile that my recently played list started making Stations out of my playlists and like Artist... I was able to remove some of them on a computer but one will not go away. I unfollowed all my Artists but it is still in my recently play...

Newbie

I noticed for awhile that my recently played list started making Stations out of my playlists and like Artist... I was able to remove some of them on a computer but one will not go away.  I unfo...

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Where are the offline songs in my SD card, after I changed to a new device?

HelloRecently I have changed my android device for a brand new one... I removed my sd card from old device and installed into the new one, after that, I've installed Spotify. So, all my offline songs were not recognized. There is a way to make it wor...

Newbie

Hello Recently I have changed my android device for a brand new one... I removed my sd card from old device and installed into the new one, after that, I've installed Spotify. So, all my offline son...

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Solved!! Login failed - Samsung gear fit 2 pro

Hi, since last week i have a samsung gear fit 2 pro. I have a spotify premium account but when i try to do the facebook login and i write email(i have also tried the username) and password it says “login failed”. I have read other similar message but...

Casual Listener

Hi, since last week i have a samsung gear fit 2 pro. I have a spotify premium account but when i try to do the facebook login and i write email(i have also tried the username) and password it says “l...

Ellys__

Casual Listener

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Can't make playlist collaborative

Hey there, Trying to make a collaborative playlist with friends. I followed instructions but their is no make collaborative option where it is supposed to be. Any ideas? Attached screenshot of options menu for reference

Newbie

Hey there,   Trying to make a collaborative playlist with friends. I followed instructions but their is no make collaborative option where it is supposed to be.  Any ideas?   Attac...

MattSuda

Spotify Star

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I cant login on my phone

Hi, I have been trying to login into my account but for some reason, it won't let me. I tried connecting on my desktop and it's ok. I tried resetting my phone, tried uninstalling/installing the app and taking my sd card out but still no way to log in...

Newbie

Hi,   I have been trying to login into my account but for some reason, it won't let me. I tried connecting on my desktop and it's ok. I tried resetting my phone, tried uninstalling/installing ...

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How to change pause / auto shut off time

So after Spotify is paused for x amount of time it automatically shuts off. Is there a way to turn this off or change the length of time the app waits before shutting off? I use the app Zombies, Run! which pauses music periodically to play little sto...

Newbie

So after Spotify is paused for x amount of time it automatically shuts off. Is there a way to turn this off or change the length of time the app waits before shutting off? I use the app Zombies, Run!...

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Spotify Downloads take up space on two devices

Hi Spotify Team, I have two android devices (my phone and my tablet). My phone doesn't have an sd card slot, so my storage is limited, but my tablet has plenty of storage. Therefor I download alot of music on my tablet. But the storage taken up by th...

Newbie

Hi Spotify Team,   I have two android devices (my phone and my tablet). My phone doesn't have an sd card slot, so my storage is limited, but my tablet has plenty of storage. Therefor I downloa...

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Videos won't play on android

I have an s7 edge that is up to date and I have reinstalled the phone, deleted and reinstalled spotify, but I can not view videos when I click them. I don't get an error message. It just takes me to a gray screen. Any ideas on what is wrong?

Newbie

I have an s7 edge that is up to date and I have reinstalled the phone, deleted and reinstalled spotify, but I can not view videos when I click them. I don't get an error message. It just takes me to ...

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Spotify connect: Sonos devices not found

Hi all I'm at wit's end. I've tried everything barring a downgrade of the APP, but it's now been several months where I'm unable to control my Sonos devices through Spotify Connect. If I have other devices (i.e. a desktop or laptop) running Spotify, ...

Casual Listener

Hi all   I'm at wit's end. I've tried everything barring a downgrade of the APP, but it's now been several months where I'm unable to control my Sonos devices through Spotify Connect. If I hav...

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Superuser Contribution Spotify causes the SIM Card to be ejected

Hello everybody, i m having trouble with my Samsung Galaxy Note 3 for a few weeks by now. I thought it was caused by a defective SIM Card or Android OS, so i replaced the SIM Card with a new one and reseted my System and reconfigured it from scratch....

Newbie

Hello everybody,   i m having trouble with my Samsung Galaxy Note 3 for a few weeks by now.   I thought it was caused by a defective SIM Card or Android OS, so i replaced the SIM Card w...

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