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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34857 Views
  • 64 replies
  • 25 likes
  • 34857 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873601 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873601 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25455 Views
  • 3 replies
  • 0 likes
  • 25455 Views
  • 3 replies
  • 0 likes

App crashes my phone

I have been a premium user for years now and never had issues. Over the last few months, the app has got progressively worse and slower. It's to the point now where it crashes and slows my phone every time I open it. After waiting for a long period, ...

  • Newbie
  • I have been a premium user for years now and never had issues.  Over the last few months, the app has got progressively worse and slower.  It's to the point now where it crashes and slows m...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Android app won't play imported Apple-Lossless files which Desktop version played fine

I was truly excited how easy it is import local music files to my Android phone using the Desktop app. However, the Android app does not play lossless Apple m4a. I have to manually re-encode them to 320 bit rate just so I can play those songs in my c...

  • Casual Listener
  • I was truly excited how easy it is import local music files to my Android phone using the Desktop app.   However, the Android app does not play lossless Apple m4a.  I have to manually re-...
  • Joe
  • Community Legend
  • 1179 Views
  • 3 replies
  • 0 likes
  • 1179 Views
  • 3 replies
  • 0 likes

Pulando músicas sozinho

Olá, galera! Após última atualização do aplicativo em meu Android 7.1 o Spotify está pulando as músicas sozinho. Quando chega mais o menos na metade da música muda sozinho. Já desinstalei e reinstalei mas o problema persiste. O que posso fazer para c...

  • Newbie
  • Olá, galera!   Após última atualização do aplicativo em meu Android 7.1 o Spotify está pulando as músicas sozinho. Quando chega mais o menos na metade da música muda sozinho. Já desinstalei e ...
  • Bittencourt
  • Spotify Star
  • 8082 Views
  • 1 replies
  • 5 likes
  • 8082 Views
  • 1 replies
  • 5 likes

Superuser Contribution Play Music

Can I listening music without WIFI?? IAM new on Spotify. 

  • Newbie
  • Can I listening music without WIFI?? IAM new on Spotify. 
  • Julian
  • Moderator
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Spotify folder corrupted my SD card on my Galaxy S5

I have used the Samsung EVO SD cards all along. I had one card awhile back that started unmouting itself after using Spotify. I figured it was just a bad card so I ordered a new 64gb Samsung EVO min sd card. Again, same thing happened. The card had o...

  • Regular
  • I have used the Samsung EVO SD cards all along. I had one card awhile back that started unmouting itself after using Spotify. I figured it was just a bad card so I ordered a new 64gb Samsung EVO min ...
  • artemonster
  • Casual Listener
  • 3936 Views
  • 30 replies
  • 5 likes
  • 3936 Views
  • 30 replies
  • 5 likes

Downloaded songs are in my storage, but Spotify won't show them

I am traveling through Australia right now with my 3000 downloaded songs and my downloaded songs are not available anymore. I got logged off randomly and when I log back in I don't have any songs more available off line. I don't have wifi available f...

  • Music Fan
  • I am traveling through Australia right now with my 3000 downloaded songs and my downloaded songs are not available anymore. I got logged off randomly and when I log back in I don't have any songs mor...
  • Nimnim94
  • Newbie
  • 2868 Views
  • 5 replies
  • 1 likes
  • 2868 Views
  • 5 replies
  • 1 likes

Keasbey Nights (Streetlight Manifesto album) STILL playing wrong version of songs

No idea if this is just an Android issue, but the current Streetlight Manifesto album entitled Keasbey Nights is playing the wrong tracks. Keasbey Nights was originally released by the band Catch 22, but the singer/songwriter eventually formed the gr...

  • Newbie
  • No idea if this is just an Android issue, but the current Streetlight Manifesto album entitled Keasbey Nights is playing the wrong tracks.   Keasbey Nights was originally released by the band ...
  • 345 Views
  • 0 replies
  • 1 likes
  • 345 Views
  • 0 replies
  • 1 likes

Music failing when switched manually.

Music failing when switched manually. Music starts and on 1 second cuts and then runs normally to the end or when I advance the song in the time bar. It happened after my device upgraded to Android 8 (moto x4). My friend is having the same problem on...

  • Regular
  • Music failing when switched manually. Music starts and on 1 second cuts and then runs normally to the end  or when I advance the song in the time bar. It happened after my device upgraded to And...
  • ale_adans
  • Regular
  • 381 Views
  • 1 replies
  • 1 likes
  • 381 Views
  • 1 replies
  • 1 likes

No puedo iniciar sesión Spotify

Mi aplicación tiene activado off line y cuando quise iniciar sesión me manda el mensaje que no puedo debido a que no puede conectarse a internet. Así que necita conectarse a internet para iniciar sesión pero la configuración dice que no puede así que...

  • Newbie
  • Mi aplicación tiene activado off line y cuando quise iniciar sesión me manda el mensaje que no puedo debido a que no puede conectarse a internet. Así que necita conectarse a internet para iniciar ses...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Songs imported from pc wont play on my phone.

Hello so I downloaded songs from somewhere and I put them in my playlist on spotify pc.Now I can listen them on my pc but not on my mobile, on my mobile they just get greyed out and they wont play, I literally tried everything on youtube, and yes I d...

  • Visitor
  • Hello so I downloaded songs from somewhere and I put them in my playlist on spotify pc. Now I can listen them on my pc but not on my mobile, on my mobile they just get greyed out and they wont play,...
  • user-removed
  • Not applicable
  • 497 Views
  • 4 replies
  • 0 likes
  • 497 Views
  • 4 replies
  • 0 likes

Spotify can't connect to the internet although internet connection is very good

Good Day, I've a TrekStor Android Volkstab and I'm using the spotify app as a premium member since a few months. It works fine until recently. Since a few days it's suddenly not possible for me to listen to music or download playlists completely on t...

  • Newbie
  • Good Day,   I've a TrekStor Android Volkstab and I'm using the spotify app as a premium member since a few months. It works fine until recently.    Since a few days&...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Play, Pause, Next Song doesn't work with headset

Since the recent 4 or 5 updates to Spotify, the ability to skip songs with a wired headset has stopped working.The strange thing is that I'm able to skip songs 2-3 times, but after that nothing happens. With a Bluetooth headset, the problem is simila...

  • Casual Listener
  • Since the recent 4 or 5 updates to Spotify, the ability to skip songs with a wired headset has stopped working. The strange thing is that I'm able to skip songs 2-3 times, but after that nothing hap...
  • 1141403358
  • Newbie
  • 5733 Views
  • 6 replies
  • 7 likes
  • Android
    button controls
    headset
    SamsungS8
    skip song
  • 5733 Views
  • 6 replies
  • 7 likes

Problème gestion musique en voiture

Bonjour, Depuis quelques jours j'ai des soucis avec Spotify dans ma voiture. J'arrive me connecter en bluetooth avec l'application mais les titres ne s'affichent plus et je n'ai plus la possibilité de changer les musiques depuis le poste ou les comma...

  • Newbie
  • Bonjour,   Depuis quelques jours j'ai des soucis avec Spotify dans ma voiture. J'arrive me connecter en bluetooth avec l'application mais les titres ne s'affichent plus et je n'ai plus la poss...
  • 1751 Views
  • 0 replies
  • 3 likes
  • 1751 Views
  • 0 replies
  • 3 likes

Device regullary logouts and removes local cache

Hi,I have a problem, I have a tablet with Android 7.1 mount in my car. It's almost all the time connected to the internet, but because sometimes I go for trips through mountains or villages with low internet connection i have local cache on internal ...

  • Newbie
  • Hi, I have a problem, I have a tablet with Android 7.1 mount in my car. It's almost all the time connected to the internet, but because sometimes I go for trips through mountains or villages with lo...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Download over cellular off, still downloads over cellular

I just noticed that Spotify has ignored the setting "download over cellular" burning through 1,6 GB of data (almost my monthly bundel) in a day.I'm running:Spotify 8.4.19.792 armV7Android 7.0Samsung Galaxy A5 2017Samsung Experience 8.1As this turned ...

  • Regular
  • I just noticed that Spotify has ignored the setting "download over cellular" burning through 1,6 GB of data (almost my monthly bundel) in a day. I'm running: Spotify 8.4.19.792 armV7 Android ...
  • pnkjones
  • Newbie
  • 4469 Views
  • 9 replies
  • 11 likes
  • 4469 Views
  • 9 replies
  • 11 likes

Spotify randomly skips to next track. It will not finish a single song no more.

I have this annoying problem. When playing a track list, Spotify suddenly starts skipping to the next track after a couple of seconds playing. Sometimes it even skips instantly to the next song and so on. Spotify will not finish a single song no more...

  • Regular
  • I have this annoying problem. When playing a track list, Spotify suddenly starts skipping to the next track after a couple of seconds playing. Sometimes it even skips instantly to the next song and s...
  • SebLP
  • Newbie
  • 36143 Views
  • 13 replies
  • 5 likes
  • 36143 Views
  • 13 replies
  • 5 likes

New Spotify UI - make it optional

Since this week I have this ugly new Spotify Design in the app, but only, if I'm playing Podcasts. So, apart from the fact that a square cover does not fit into a rectangular design, and all the Titles are now ugly cropped, also the function to switc...

  • Regular
  • Since this week I have this ugly new Spotify Design in the app, but only, if I'm playing Podcasts.  So, apart from the fact that a square cover does not fit into a rectangular design, and all t...
  • 1456 Views
  • 0 replies
  • 0 likes
  • 1456 Views
  • 0 replies
  • 0 likes

Can't play certain artists on Android Phones.

For a few weeks now I am not able to play some artists (examples: The National, The Decemberists, Bohren & Der Club of Gore).When I select any track by one of those artists, the now playing bar in the bottom of the app disappears. When I choose "Shuf...

  • Visitor
  • For a few weeks now I am not able to play some artists (examples: The National, The Decemberists, Bohren & Der Club of Gore). When I select any track by one of those artists, the now playing bar...
  • user-removed
  • Not applicable
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Cannot switch with Device Connect

Android version: 8.4.49.462 armV7Work PC version: 1.0.77.338.g758ebd78Home PC Version: 1.0.77.338.g758ebd78 I accidentally switched playing device from Android to my work PC and I had no longer been able to switch it back. Playback (I think) did not ...

  • Newbie
  • Android version: 8.4.49.462 armV7 Work PC version: 1.0.77.338.g758ebd78 Home PC Version: 1.0.77.338.g758ebd78     I accidentally switched playing device from Android to my work PC and ...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Audio quality keeps resetting itself back

I cant set the quality that i want to. Its just dont allow me to do it. When i change it even if i dont relaunch spotify, it sets itself to auto quality streaming and normal quality downloading. It can be occuring in even a session or in a relaunch. ...

  • Casual Listener
  • I cant set the quality that i want to. Its just dont allow me to do it. When i change it even if i dont relaunch spotify, it sets itself to auto quality streaming and normal quality downloading. It c...
  • reauxi
  • Casual Listener
  • 799 Views
  • 2 replies
  • 3 likes
  • 799 Views
  • 2 replies
  • 3 likes