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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118772 Views

27 replies

4 likes

  • 118772 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239577 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239577 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600434 Views

79 replies

3 likes

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  • 79 replies
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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492900 Views

581 replies

42 likes

Account
Free
  • 492900 Views
  • 581 replies
  • 42 likes

Volumio: Private playlists vanished

PlanPremiumCountryGermany DeviceRaspberry Pi 2Operating SystemVolumio My Question or IssueAbout one week ago all my private playlists disappeared. Seems Spotify ceised the support for libspotify. Does anyone experience similar problems? As Spotify is...

Newbie

Plan Premium Country Germany  Device Raspberry Pi 2 Operating System Volumio   My Question or Issue About one week ago all my private playlists disappeared. Seems Spotify ceised t...

35191

Newbie

1641 Views

2 replies

0 likes

  • 1641 Views
  • 2 replies
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Where is the "Songs" tab in library?

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the "Songs" tab in library?Not all of my music is in "Favorite Songs" I lost some of my music.

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Where is the "Songs" tab in library? Not all ...

477 Views

0 replies

0 likes

  • 477 Views
  • 0 replies
  • 0 likes

Where is the "Songs" tab in library??

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the "Songs" tab in library??Some of my music lost and not in the "Favorite Songs" list

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Where is the "Songs" tab in library?? Some of...

456 Views

0 replies

1 likes

  • 456 Views
  • 0 replies
  • 1 likes

Unable to start Spotify on my Sony Z5 Compact android 7.1.1

PlanPremiumCountry SwedenDeviceSony Z5 CompactOperating SystemAndroid 7.1.1 My Question or IssueUnable to startup Spotify. When i click on the app Spotify asks me to login. After I have typed in my username and password and pressed the button "Login"...

Newbie

Plan Premium Country  Sweden Device Sony Z5 Compact Operating System Android 7.1.1   My Question or Issue Unable to startup Spotify. When i click on the app Spotify asks me to log...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
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Can't log in on Android App

PlanFreeDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 My Question or Issue I can't log in on my Android phone. In the log in form, I press the "Log in" button and the text changes to "Logging in" and the back to "Log in" and nothing happens. I c...

Newbie

Plan Free Device Samsung Galaxy S6 Operating System Android 7.0   My Question or Issue  I can't log in on my Android phone. In the log in form, I press the "Log in" button and the t...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

music hiccups

PlanPremiumCountrynetherlands Device(motorola moto x4)Operating System(Android Oreo) My Question or Issue since i have been using my new phone, motorola moto x4 android oreo, every song has a slight hiccup in the first three seconds where the music s...

Newbie

Plan Premium Country netherlands  Device (motorola moto x4) Operating System (Android Oreo)   My Question or Issue  since i have been using my new phone, motorola moto x...

767 Views

0 replies

2 likes

  • 767 Views
  • 0 replies
  • 2 likes

Spotify won't connect to Chromecast (although visible in Devices Available list)

Hi,For a few weeks now I've been having problems connecting Spotify Premium Family (on Android) to my Chromecast Audio.The Chromecast unit shows up in the 'Devices available' list in Spotify.When I click it to connect, it shows "Connecting...", but a...

Newbie

 Hi, For a few weeks now I've been having problems connecting Spotify Premium Family (on Android) to my Chromecast Audio. The Chromecast unit shows up in the 'Devices available' list in Sp...

michaelelijah

Newbie

1727 Views

1 replies

1 likes

Connect
problem
  • 1727 Views
  • 1 replies
  • 1 likes

Solved!! Please help -random music keeps playing

I am just about to quit spotify, this is so weird! My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those playlist and songs.This keeps happening all the time, for w...

Casual Listener

I am just about to quit spotify, this is so weird!  My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those p...

iauw_c-iojvhc

Casual Listener

105234 Views

2 replies

3 likes

  • 105234 Views
  • 2 replies
  • 3 likes

No more shuffling since the update

Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the top. That means I always hear the same 10-15 songs,...

Casual Listener

Since the update, my playlist doesn't shuffle anymore. Every time I start Spotify, it plays the first song on my list, then the second, then the third, etc. Always in the same order. Always from the ...

imzadi481

Casual Listener

2981 Views

6 replies

4 likes

Android
shuffle
shuffling
  • 2981 Views
  • 6 replies
  • 4 likes

Newest update *completely* broke spotify

PlanPremiumDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSince the new update was (automatically) installed, spotify can no longer start on my phone! I just get a black screen, with absolutely no indication of any progress, options,...

Newbie

Plan Premium Device Samsung Galaxy Operating System Android   My Question or Issue Since the new update was (automatically) installed, spotify can no longer start on my phone! I just get...

Footballroybal

Composer

985 Views

1 replies

1 likes

  • 985 Views
  • 1 replies
  • 1 likes

Solved!! Local files on phone keep skipping back to start of song.

Hi, This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are local files from my PC that I've transferred to my phone via a...

Music Fan

Hi,   This has just started happening today. I can't skip through the timeline of local songs (ie. to skip forward or back in the song) without the song resetting to the begining. These are lo...

kaiyoma

Regular

4439 Views

12 replies

2 likes

  • 4439 Views
  • 12 replies
  • 2 likes

Solved!!Superuser Contribution When someone uses Alexa in my house my phone runs Spotify

I have an Alexa linked to Spotify and the Spotify application on my phone If someone at home uses Spotify through Alexa my phone immediately loads the Spotify application even if I am miles away from home. For the last 2-3 months I have reached my da...

Casual Listener

I have an Alexa linked to Spotify and the Spotify application on my phone   If someone at home uses Spotify through Alexa my phone immediately loads the Spotify application even if I am miles ...

Alfredo

Roadie

1388 Views

3 replies

0 likes

  • 1388 Views
  • 3 replies
  • 0 likes

Superuser Contribution App 'loses' downloaded library..

sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore).Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files?? today i had to mark playlists to download (offline) again (spotify...

Music Fan

sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore). Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files??  today ...

Alfredo

Roadie

957 Views

3 replies

0 likes

  • 957 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify offline not working

last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not available i tried clearing cache and data then downloading ...

Casual Listener

last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not availabl...

Alfredo

Roadie

4560 Views

3 replies

0 likes

  • 4560 Views
  • 3 replies
  • 0 likes

Shuffle stops when picking a song

PlanPremiumCountryFrance DeviceOnePlus5Operating SystemAndroid My Question or IssueI'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. Let's say, I'm listening to a song, while shuffle is disabled. I enable it, whole...

Newbie

Plan Premium Country France  Device OnePlus5 Operating System Android   My Question or Issue I'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. ...

Footballroybal

Composer

782 Views

1 replies

2 likes

  • 782 Views
  • 1 replies
  • 2 likes

Radio not available on new android app

PlanFreeCountry DeviceSamsuing GalaxyOperating SystemAndroid My Question or Issue The radio option on the new upgrade of the spotify app is no longer there. I have been using this radio feature for years and it is one of my favorite things. The new u...

Newbie

Plan Free Country   Device Samsuing Galaxy Operating System Android   My Question or Issue  The radio option on the new upgrade of the spotify app is no longer there. I have ...

Joe

Community Legend

1989 Views

6 replies

2 likes

  • 1989 Views
  • 6 replies
  • 2 likes

radio

radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to renew premium if im not going tohave my radio as its all me a...

Casual Listener

  radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to re...

Footballroybal

Composer

441 Views

1 replies

1 likes

  • 441 Views
  • 1 replies
  • 1 likes

Google Pixel 2 Equalizer Music Quality glitch

Hello support team,I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018). The issue is reproducible on my device.Turn off the buildin EQ from Spotify App -> left the EQ menue -> go back to EQ menue -> tur...

Regular

Hello support team, I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018).   The issue is reproducible on my device. Turn off the buildin EQ fro...

k_d5e9-qvs9je

Regular

1505 Views

1 replies

0 likes

  • 1505 Views
  • 1 replies
  • 0 likes

Daily mix and made for you not working

PlanPremium Country DeviceSamsung 8Operating SystemAndroid My Question or Issue Daily mix and made for you not working. Nothing comes up. Already tried logging in and out.

Newbie

Plan Premium  Country   Device Samsung 8 Operating System Android    My Question or Issue  Daily mix and made for you not working. Nothing comes up. Already tried l...

1103 Views

0 replies

1 likes

  • 1103 Views
  • 0 replies
  • 1 likes

Why can't I download songs for offline use on my gear 3?

PlanPremiumDeviceSamsung gear 3My Question or Issue I am connected to Wi-Fi, so why can't I download?

Visitor

Plan Premium Device Samsung gear 3 My Question or Issue  I am connected to Wi-Fi, so why can't I download?

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes