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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5024 Views

0 replies

6 likes

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Spotify app in android samsungcrashes at the start of it

Since (16 May 2018) my samsung system iu has been advising me of troubleshooting with the Android Spotify app Its only start the app and it crashes, i can only listen to seconds of music and also the app takes too long to load Sometimes it also appea...

Newbie

Since (16 May 2018) my samsung system iu has been advising me of troubleshooting with the Android Spotify app Its only start the app and it crashes, i can only listen to seconds of music and also the...

finnishpatriot

Newbie

811 Views

2 replies

1 likes

a
TS
WP7
WP8
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Keeps playing after disconnect with Android Auto

After using Android Auto in my car and unplugging the usb, my phone keeps playing the same song with its speaker. Even if I press the stop button, it automatically plays again after few seconds. Have to restart the phone to stop it.

Casual Listener

After using Android Auto in my car and unplugging the usb, my phone keeps playing the same song with its speaker. Even if I press the stop button, it automatically plays again after few seconds. Have...

Ninefivemal

Newbie

10469 Views

14 replies

14 likes

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Cannot remove notification icon from Spotify App icon

Hi I am running Spotify version 8.4.52.812 on an Galaxy S8 with all up to date software. There is a red notification icon on my Spotify app that I just cannot remove or find a reason for it being there. I have looked through every option I can think ...

Casual Listener

Hi    I am running Spotify version 8.4.52.812 on an Galaxy S8 with all up to date software.   There is a red notification icon on my Spotify app that I just cannot remove or find a...

nic_lawton

Casual Listener

1316 Views

2 replies

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Cancion aleatoria

Ultimamente cuando en mi playlist busco una canción ( con el buscador ) y la selecciono comienza una aleatoria. Por lo que debo de buscarla entre todas las canciones para poder escucharla

Newbie

Ultimamente cuando en mi playlist busco una canción ( con el buscador ) y la selecciono comienza una aleatoria. Por lo que debo de buscarla entre todas las canciones para poder escucharla

328 Views

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Stops after 10 minutes for galexy s7

I am becoming very upset why am I paying for this **bleep**. I have tried everything and yet it still stops every 10 minutes. I am so disappointed .

Newbie

I am becoming very upset why am I paying for this **bleep**. I have tried everything and yet it still stops every 10 minutes. I am so disappointed .

229 Views

0 replies

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No sirve

Al momento de querer buscar una canción en una playlist y quererla reproducirla; se reproduce otra canción.

Newbie

Al momento de querer buscar una canción en una playlist y quererla reproducirla; se reproduce otra canción.

Pako1233

Newbie

281 Views

1 replies

0 likes

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Shuffle Play Deactivates After Selecting A Song

I never had this problem before. I would have my shuffle and the repeat playlist on all the time and I never had it shut off unless I restart my phone or restart Spotify. I just updated the app on my android phone and now anytime I select a song it w...

Newbie

I never had this problem before. I would have my shuffle and the repeat playlist on all the time and I never had it shut off unless I restart my phone or restart Spotify. I just updated the app on my...

416 Views

0 replies

1 likes

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Spotify stops when I enter a game?

Every time I go into Fire Emblem Heroes, the game in question, Spotify stops. How do I stop this? I keep entering and exiting Fire Emblem and Facebook to talk about the game, and the music keeps stopping. I'd like the music to keep playing when I ent...

Newbie

Every time I go into Fire Emblem Heroes, the game in question, Spotify stops.  How do I stop this?   I keep entering and exiting Fire Emblem and Facebook to talk about the game, and the m...

354 Views

0 replies

0 likes

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Spotify App wrong size

Hello there. Attached is a screenshot of my Spotify app - as you can see there is a Black bar between my navbar and the app controls.. no other app has this. I am on a P20 Pro using Lineage OS 15.1

Casual Listener

Hello there. Attached is a screenshot of my Spotify app - as you can see there is a Black bar between my navbar and the app controls.. no other app has this.   I am on a P20 Pro using Lineage ...

307 Views

0 replies

0 likes

bug
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Minhas músicas sumiram

Ao colocar um playlist de um amigo no dia de hoje percebi que muitas das músicas que tinha não tem mais ... mas a playlist fala ter 231 músicas e só aparecem umas 30, mesmo eu sendo Premium. O que se fazer ???

Newbie

Ao colocar um playlist de um amigo no dia de hoje percebi que muitas das músicas que tinha não tem mais ... mas a playlist fala ter 231 músicas e só aparecem umas 30, mesmo eu sendo Premium. O que se...

436 Views

0 replies

0 likes

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NO muisc

all my muisc in my library has been removed, even the ones i have downloaded. My playlist are still there but those songs are about 1/3 of the rest of the music in my downloaded library.

Newbie

all my muisc in my library has been removed, even the ones i have downloaded. My playlist are still there but those songs are about 1/3 of the rest of the music in my downloaded library.

Nathanlr123

Newbie

363 Views

2 replies

0 likes

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Ouvir offline

Não consigo ouvir as músicas no modo offline 

Casual Listener

Não consigo ouvir as músicas no modo offline  

Bittencourt

Spotify Star

1344 Views

7 replies

0 likes

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When I search for a Song in a playlist, It plays one of the first songs from the playlist

As stated in the title, whenever I want to listen to a specific song, it simply plays the song corresponding to it, depending on how far down it is in the search. I have already tried unistalling and reinstalling. Any help please?

Newbie

As stated in the title,  whenever I want to listen to a specific song, it simply plays the song corresponding to it, depending on how far down it is in the search. I have already tried unistalli...

PCarlomagno97

Casual Listener

616 Views

3 replies

0 likes

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Spotify App on Android quitting unexpectedly

Hello!! I need some help with my Spotify app. So I just got an android about 3 weeks ago and since then I've probably used Spotify 3 times, until today... I went on and tried to connected my phone via Bluetooth to my speaker and suddenly it started q...

Casual Listener

Hello!!    I need some help with my Spotify app. So I just got an android about 3 weeks ago and since then I've probably used Spotify 3 times, until today... I went on and tried to connec...

hannahfoh

Casual Listener

1007 Views

4 replies

0 likes

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How to search in a playlist on new version?

I can't search in New Android spotify version. Do I need a premium account to search a song in my playlists?

Gig Goer

I can't search in New Android spotify version. Do I need a premium account to search a song in my playlists? 

352 Views

0 replies

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"don't play this" button

I updated spotify to latest version.Ok: it's a mess, the worst You ever done. I can't manage my playlists. But I just want to focus on that "don't play this" button: what does it mean? Does it delete song from playlist? Does it block any song from th...

Gig Goer

I updated spotify to latest version. Ok: it's a mess, the worst You ever done.  I can't manage my playlists.  But I just want to focus on that "don't play this" button: what does it mean...

1054 Views

0 replies

1 likes

Android
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Android storage problem

Hello, Iv'e been using spotify for 2 months now. In the app settings I turned off the download option and the offline mode is off, but the app keep eating my storage and stand about 3.8gb till now. sometimes I delete the cache and data and there is n...

Regular

Hello, Iv'e  been using spotify for 2 months now. In the app settings I turned off the download option and the offline mode is off, but the app keep eating my storage and stand about 3.8gb ...

230 Views

0 replies

0 likes

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Can only skip 6 songs per hour on Phone

I've posted before, but on desktop you can skip whatever **bleep** song you want without premium. What's the deal.

Casual Listener

I've posted before, but on desktop you can skip whatever **bleep** song you want without premium. What's the deal.

Joe

Community Legend

1810 Views

1 replies

0 likes

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Problemas ao iniciar o aplicativo (Android)

Estou com problemas ao iniciar o app no Android, diz que a "Area de Armazenamento não encontrada". Alguém consegue me explicar o motivo ?O smartphone já foi reiniciado e o app já foi reinstalado e nada mudou.

Newbie

Estou com problemas ao iniciar o app no Android, diz que a "Area de Armazenamento não encontrada". Alguém consegue me explicar o motivo ? O smartphone já foi reiniciado e o app já foi reinstalado e ...

364 Views

0 replies

0 likes

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Superuser Contribution From iOS to android

Hey I’m moving from iOS to android os. I am logged via fb to Spotify and payed premium. If I change devices . What happen? Do I need to cancel premium on iOS and start over with a new account ? Or I will have a restored everything on a new android de...

Newbie

Hey I’m moving from iOS to android os. I am logged via fb to Spotify and payed premium. If I change devices . What happen? Do I need to cancel premium on iOS and start over with a new account ? Or I ...

user-removed

Not applicable

335 Views

1 replies

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