Announcements

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839975 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839975 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13644 Views
  • 1 replies
  • 0 likes
  • 13644 Views
  • 1 replies
  • 0 likes

Spotify app on Android deletes albums constantly

Hi!I have this problem for a couple of weeks now. When I save an album and then download songs on my phone, after some time they just disappear. Albums are still saved on other devices that I use for Spotify (like desktop app), but they disappear on ...

  • Casual Listener
  • Hi! I have this problem for a couple of weeks now. When I save an album and then download songs on my phone, after some time they just disappear. Albums are still saved on other devices that I use...
  • kkleczka
  • Casual Listener
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

SPOTIFY APP BLACK SCREEN

I've been trying to start my spotify app and I'm simply welcomed by an endless black screen. I've tried resetting my phone,app, everything and it still just shows a black screen.Please help.

  • Newbie
  • I've been trying to start my spotify app and I'm simply welcomed by an endless black screen.  I've tried resetting my phone,app, everything and it still just shows a black screen. Please help....
  • 828 Views
  • 0 replies
  • 0 likes
  • 828 Views
  • 0 replies
  • 0 likes

Solved!! Spotify skipping every other track in playlist

Since about a month ago, Spotify skips every other track in the current playlist (ie, plays 1, 3, 5 etc..). Doesn't matter what playlist. I have tried reinstalling and sometimes this fixes the problem temporarily, but it ALWAYS returns. Is this a kno...

  • Casual Listener
  • Since about a month ago, Spotify skips every other track in the current playlist (ie, plays 1, 3, 5 etc..). Doesn't matter what playlist. I have tried reinstalling and sometimes this fixes the proble...
  • pixelkicks
  • Casual Listener
  • 8718 Views
  • 14 replies
  • 2 likes
  • 8718 Views
  • 14 replies
  • 2 likes

Zufallswiedergabe startet immer wieder beim ersten Song

Hallo Zusammen, ich habe zu meinem Problem noch keinen weiteren Thread gefunden daher ein neuen. Ich nutze Android 8.0 auf meinem One Plus 3T.Wenn ich in einer bestimmten Playlist (260 Songs) die Zufallswiedergabe einschalte startet diese immer beim ...

  • Newbie
  • Hallo Zusammen,   ich habe zu meinem Problem noch keinen weiteren Thread gefunden daher ein neuen.  Ich nutze Android 8.0 auf meinem One Plus 3T. Wenn ich in einer bestimmten Playlist (...
  • 1798 Views
  • 0 replies
  • 3 likes
  • 1798 Views
  • 0 replies
  • 3 likes

Cracking sound in music

Hi, im on Android 7.1.2 on my OnePlus 2 and sometimes whether the music is download or streamed, an annoying cracking sound occurs every 5-10 seconds.This seems to be temporary fixed when i reboot my device but after 10 minute's it's back. I have no ...

  • Casual Listener
  • Hi, im on Android 7.1.2 on my OnePlus 2 and sometimes whether the music is download or streamed, an annoying cracking sound occurs every 5-10 seconds. This seems to be temporary fixed when i reboot ...
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

New look Spotify? (free user)

Is Spotify testing new look or something? I created new account today and was welcomed to new look, I kinda like it but there are certain features that aren't there like Shuffle mode in Player, No option of Song/Artist/Playlist radio in menu, There's...

  • Visitor
  • Is Spotify testing new look or something? I created new account today and was welcomed to new look, I kinda like it but there are certain features that aren't there like Shuffle mode in Player, No op...
  • 441 Views
  • 0 replies
  • 0 likes
  • 441 Views
  • 0 replies
  • 0 likes

Solved!! What's the difference between "saving" an album and "downloading" an album?

I'm trying to free up space. I went through my albums and "un-saved" many albums that I no longer wanted. To my surprise, this freed up space and I was able to download several other albums.This led me to wonder what it means to "download" an album? ...

  • Casual Listener
  • I'm trying to free up space. I went through my albums and "un-saved" many albums that I no longer wanted. To my surprise, this freed up space and I was able to download several other albums. This ...
  • Paddykelly
  • Casual Listener
  • 18345 Views
  • 7 replies
  • 1 likes
  • 18345 Views
  • 7 replies
  • 1 likes

I created a playlist and it doesn't work...

I created a playlist on the desktop app, and once I was done, I could see the playlist on the desktop app, but when I select it, it gives me an error message. When I try to select it on my S7 Edge, the playlist name doesn't even show up, it shows up ...

  • Newbie
  • I created a playlist on the desktop app, and once I was done, I could see the playlist on the desktop app, but when I select it, it gives me an error message.  When I try to select it on my S7 E...
  • Joe
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Spotify stops playing mid-song, disappears from status bar but app is still open

Same thing is happening for a couple of weeks now on my Spotify app (premium account), after I've switched to a new Anroid phone (Huawei) - before that no problems at all: Spotify just stops playing mid-song and the app symbol disappears from the sta...

  • Newbie
  • Same thing is happening for a couple of weeks now on my Spotify app (premium account), after I've switched to a new Anroid phone (Huawei) - before that no problems at all: Spotify just stops playing ...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Spotify connect doesn't connect to sonos

Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. Reset router. Reset devices. Unlinked spotify to son...

  • Newbie
  • Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. R...
  • cvanquic
  • Newbie
  • 264 Views
  • 2 replies
  • 1 likes
  • 264 Views
  • 2 replies
  • 1 likes

Playlist not working

When i select my playlist it plays a random song i don't know and have never heard of but won't play any songs on my list.

  • Newbie
  • When i select my playlist it plays a random song i don't know and have never heard of but won't play any songs on my list.  
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Superuser Contribution Selected songs for Queue get deselected when you scroll past them.

So one of the best features of Spotify for me was the queue, I used to be able to shuffle and then select indivdidual songs, press "Add to Queue" and then all the songs I selected would then play next. Starting last week suddenly that feature is glic...

  • Regular
  • So one of the best features of Spotify for me was the queue, I used to be able to shuffle and then select indivdidual songs, press "Add to Queue" and then all the songs I selected would then play nex...
  • TheLeapingGoat
  • Casual Listener
  • 1518 Views
  • 8 replies
  • 5 likes
  • 1518 Views
  • 8 replies
  • 5 likes

Fb adds on Spotify

Why am I forced to click on fb add or shut down Spotify. Is this a scam at work or what. It better not be on purpose .

  • Newbie
  • Why am I forced to click on fb add or shut down Spotify. Is this a scam at work or what. It better not be on purpose .
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

App Asks for Premium; Won't play

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music plays. I have no way at the moment to listen to music wi...

  • Casual Listener
  • I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music ...
  • Cadillacgirl
  • Newbie
  • 8032 Views
  • 8 replies
  • 1 likes
  • Shuffle play
    won't play
  • 8032 Views
  • 8 replies
  • 1 likes

Won't download

First time Spotify user here. Trying to download an album for offline use. I am on a WiFi connection. Plenty of bandwidth (60mb/s). I have tried on two differnt wifi networks now. 40+ gigabytes free on my phone. Song says to "go to settings to downlo...

  • Newbie
  • First time Spotify user here. Trying to download an album for offline use. I am on a WiFi connection. Plenty of bandwidth (60mb/s). I have tried on two differnt wifi networks now. 40+ gigabytes free ...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

"Your music" keeps getting excluded every month

I never had a problem with the payment on my spotify account, but EVERY month all the songs that are available offline get excluded. Every single month, i don't have a payment problem, and i have plenty of free space on my cellphone, and i only use o...

  • Newbie
  • I never had a problem with the payment on my spotify account, but EVERY month all the songs that are available offline get excluded. Every single month, i don't have a payment problem, and i have ple...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Cant connect to Sonos

Hey all. Idont know what happend. But suddanly i cant connect from my Spotify app to my sonos devices. I can see them but when i tab them nothing happends.I have talked with Sonos support but nothing helps. We have tryed1: Restart all devices2: Reins...

  • Casual Listener
  • Hey all.   Idont know what happend. But suddanly i cant connect from my Spotify app to my sonos devices.   I can see them but when i tab them nothing happends. I have talked with Sonos...
  • Coffeebeanski
  • Newbie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Spotify app for Windows 10 - Windows phones, Tablets, PC and Xbox One

Hi all,I have just installed Spotify on my Amazon fire and although I'm a premium member its not letting me download any music .I already have the same music downloaded on my mobile,please help . thanks..Scott.

  • Newbie
  • Hi all,I have just installed Spotify on my Amazon fire and although I'm a premium member its not letting me download any music .I already have the same music downloaded on my mobile,please help . tha...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Solved!! Put mixtapes on Spotify

Hi, Many of the beats that i'm seeking for aren't there because they have been released on mixtapes. Why Spotify don't put mixtapes on their network? Artists can get revenu from it even if at the start it's free stuff and users can make real playlist...

  • Casual Listener
  • Hi,   Many of the beats that i'm seeking for aren't there because they have been released on mixtapes. Why Spotify don't put mixtapes on their network? Artists can get revenu from it even if a...
  • danscants
  • Newbie
  • 8292 Views
  • 3 replies
  • 0 likes
  • 8292 Views
  • 3 replies
  • 0 likes

Downloading an album on premium from Android

When I select an album, I am wanting to download the album to be able to listen to it off line later. However, the download option does not appear so there is nothing to turn on? Any ideas?

  • Newbie
  • When I select an album, I am wanting to download the album to be able to listen to it off line later. However, the download option does not appear so there is nothing to turn on? Any ideas?
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Env: prod