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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! Unable to see my own profile

So, Im using android, Samsung Galaxy On5 and an updated version of spotify. This problem recently happened after I updated it. When I opened the app, I no longer see the profile icon in the top right corner. When I reinstalled the app, it reappeared ...

Casual Listener

So, Im using android, Samsung Galaxy On5 and an updated version of spotify. This problem recently happened after I updated it. When I opened the app, I no longer see the profile icon in the top right...

Joe

Community Legend

3851 Views

4 replies

0 likes

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Problema spotify

Mi era arrivata un'offerta in cui mi veniva detto che se acquistato spotify premium avrei avuto 60 giorni gratuiti,ma dopo un mese non posso più usufruire del premium,come posso risolvere?

Newbie

Mi era arrivata un'offerta in cui mi veniva detto che se acquistato spotify premium avrei avuto 60 giorni gratuiti,ma dopo un mese non posso più usufruire del premium,come posso risolvere?

TheBrickSlayer

Roadie

367 Views

1 replies

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Fluctuating Volume During Tracks

Hi, I seem to have a problem with my Spotify app on my PS4 regarding issues with volume. When I use Spotify on my phone and laptop, I have no issues with fluctuating volumes, however, when I use Spotify on my PS4, songs begin to have louder/quieter v...

Newbie

Hi, I seem to have a problem with my Spotify app on my PS4 regarding issues with volume. When I use Spotify on my phone and laptop, I have no issues with fluctuating volumes, however, when I use Spot...

TheBrickSlayer

Roadie

2848 Views

1 replies

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Shuffle

My shuffle feature is only playing the same 6 songs over and over again

Newbie

My shuffle feature is only playing the same 6 songs over and over again

Nico

Community Legend

333 Views

1 replies

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App think i'm offline

I have strange problem with my spotify app... If i go to my library and choose song/playlist/album etc. from there (i don't have it on my phone physically), everything is ok. But if i go to search, app said that i'm offline, but with exclamation mark...

Newbie

I have strange problem with my spotify app... If i go to my library and choose song/playlist/album etc. from there (i don't have it on my phone physically), everything is ok. But if i go to search, a...

329 Views

0 replies

1 likes

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App frequently crashes

I have a Nokia 6, running Oreo. Using Spotify 8.4.49.462 arm v7 with premium. For the last few weeks the app has randomly closed whilst listening. I've uninstalled and reinstalled but the problem persists. Any suggestions?

Newbie

I have a Nokia 6, running Oreo. Using Spotify 8.4.49.462 arm v7 with premium. For the last few weeks the app has randomly closed whilst listening. I've uninstalled and reinstalled but the problem per...

224 Views

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The Spotify Android TV app should act like a speaker if you're not logged in

My wife and I both use spotify extensively. We have a couple of FireTVs and an Nvidia Shield that we have the Spotify app (android TV version) installed on. It is a MASSIVE pain to use Spotify on these devices. If I was the last one to use it, she ha...

Newbie

My wife and I both use spotify extensively. We have a couple of FireTVs and an Nvidia Shield that we have the Spotify app (android TV version) installed on. It is a MASSIVE pain to use Spotify on the...

383 Views

0 replies

0 likes

Android
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Only letting me click shuffle

On my samsung j1 it's only letting me click on shuffle, it won't let me click on any of my music. When I try to click on one of my songs it just pops the shuffle button up and then back down. I don't have this problem when I'm using my tablet or Xbox...

Casual Listener

On my samsung j1 it's only letting me click on shuffle, it won't let me click on any of my music. When I try to click on one of my songs it just pops the shuffle button up and then back down. I don't...

Bowjwardwell

Casual Listener

537 Views

2 replies

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crossfade wont work on my s8

i have made gapless is turned off and set crossfade to every duration from 1 to 12 seconds. i killed the app and relaunched. I tried clearing app cache and app data from systems settings menu, deleted the app and reinstalled. i cannot get crossfade t...

Casual Listener

i have made gapless  is turned off and set crossfade to every duration from 1 to 12 seconds. i killed the app and relaunched. I tried clearing app cache and app data from systems settings menu, ...

381 Views

0 replies

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Samsung Gear S3 Offline Music

Hi Would it be possible to listen offline music with a Samsung Gear S3? As a smartwatch, it should give you the choice of not depending so much of your phone.Or is it possible to do it already and I do not know how to do it? Thanks!

Casual Listener

Hi   Would it be possible to listen offline music with a Samsung Gear S3? As a smartwatch, it should give you the choice of not depending so much of your phone. Or is it possible to do i...

440 Views

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Samsung Gear Fit 2 Pro, svenska bokstäver i login

Har laddat ner spotifyappen i min Samsung Gear Fit 2 Pro men när jag skall logga in och skall skriva in användarnamn finns inte Å Ä Ö. Har varit i kontakt med Samsung och de kan inte hjälpa mig utan hänvisar till Spotify pga att det är de som gjort a...

Casual Listener

Har laddat ner spotifyappen i min Samsung Gear Fit 2 Pro men när jag skall logga in och skall skriva in användarnamn finns inte Å Ä Ö. Har varit i kontakt med Samsung och de kan inte hjälpa mig utan ...

360 Views

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My son and I both have premium. His works in my car my spotify won't work in car

My son and I both have Spotify premium separate accounts. He is able to play music in both house and car. I can only play music in house. It won't play in car for me. Why?

Newbie

My son and I both have Spotify premium separate accounts.  He is able to play music in both house and car.  I can only play music in house.  It won't play in car for me.  Why?

Nico

Community Legend

336 Views

1 replies

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Can I use spotify on android using bluetooth or USB and have the audio go over aux

I would like to use Spotify on Android on my car stereor, I want to be able to see the tracks and contol them (either via bluetooth or usb) but then have the audio running over Aux (the sound is better). Is this at all possible?

Music Fan

I would like to use Spotify on Android on my car stereor, I want to be able to see the tracks and contol them (either via bluetooth or usb) but then have the audio running over Aux (the sound is bett...

548 Views

0 replies

0 likes

Android
aux
bluetooth
Car
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Can't log into my account!!!!

I have a new phone and tried entering my email address and password and tells me it's incorrect!!!! It won't let me log in under Facebook either!!!!!!! I know I have an account because I look at my debit card statement and I'm paying for it!!!!!

Visitor

I have a new phone and tried entering my email address and password and tells me it's incorrect!!!! It won't let me log in under Facebook either!!!!!!! I know I have an account because I look at my d...

Ökulla

Casual Listener

462 Views

4 replies

0 likes

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Aux cable in car

I can't play spotify thought the aux cable in my car. The songs keep stopping randomly. It is definitely a spotify problem as there are no issues playing music on my preinstalled music app.

Newbie

I can't play spotify thought the aux cable in my car. The songs keep stopping randomly. It is definitely a spotify problem as there are no issues playing music on my preinstalled music app.

391 Views

0 replies

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Problems with facebook

I used to be able to post what i was listening to on facebook, but now i cant. Whats up with that? Spotify is paid for and fully updated and face book is up to date as well.

Newbie

I used to be able to post what i was listening to on facebook, but now i cant. Whats up with that? Spotify is paid for and fully updated and face book is up to date as well.

178 Views

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Almacenamiento sd

Antes me salia la opción de guardar la música en la tarjeta se y ahora ya noComo hago para que me aparezca?

Newbie

Antes me salia la opción de guardar la música en la tarjeta se y ahora ya no Como hago para que me aparezca?

213 Views

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Songs caught

I'm having locking in the beginning of the songs on my new cell phone, what can it be?

Casual Listener

I'm having locking in the beginning of the songs on my new cell phone, what can it be?    

271 Views

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All songs in library suddenly gone

Hi,My whole library was empty on the morning of 7:th of april. Playlists were gone too.I could bring the playlists back with the feature on the homepage but more than 1500 songs are still missing. It must have happened the 6:th of april - the playlis...

Newbie

Hi, My whole library was empty on the morning of 7:th of april. Playlists were gone too. I could bring the playlists back with the feature on the homepage but more than 1500 songs are still missing...

335 Views

0 replies

0 likes

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Spotify se cierra en samsung

Buenas! tengo un galaxy s6 edge y spotify me funciona solo si lo tengo abierto o en las aplicaciones recientes, si la cierro deja de reproducir. Conozco a varios usuarios de marcas como Huawei que si son capaces de cerrar la app sin que pare la repro...

Newbie

Buenas! tengo un galaxy s6 edge y spotify me funciona solo si lo tengo abierto o en las aplicaciones recientes, si la cierro deja de reproducir. Conozco a varios usuarios de marcas como Huawei que si...

446 Views

0 replies

0 likes

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