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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118780 Views

27 replies

4 likes

  • 118780 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239589 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239589 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600489 Views

79 replies

3 likes

  • 600489 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492916 Views

581 replies

42 likes

Account
Free
  • 492916 Views
  • 581 replies
  • 42 likes

Superuser Contribution Phone app not working

Hello, i've been using spotify exclusively on my gaming console. I then shifted to using it on pc and everything was ok. But when i downloaded the phone app, all my playlists were gone and i didn't have premium. What happened? Is there anything i can...

Visitor

Hello, i've been using spotify exclusively on my gaming console. I then shifted to using it on pc and everything was ok. But when i downloaded the phone app, all my playlists were gone and i didn't h...

Alfredo

Roadie

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log back in after app logged me out

Was logged out unexpectedly, now when I try to log back in there is no error message, just the constant login screen. I am not using the facebook option. Changed password, logged in to website on browser so credentials are correct, updated app, reins...

Newbie

Was logged out unexpectedly, now when I try to log back in there is no error message, just the constant login screen. I am not using the facebook option.  Changed password, logged in to website ...

Alfredo

Roadie

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local File on Android Smartphone. Must it be the same account

I have a question. If i want to download a local file from the account on my desktop to an other account on the smartphone. Is this possible or must it be the same account? I am following a playlist i made on the desktop but i want a local file in th...

Newbie

I have a question. If i want to download a local file from the account on my desktop to an other account on the smartphone. Is this possible or must it be the same account? I am following a playlist ...

Alfredo

Roadie

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Downloaded tracks wont delete

So spotify filled my phones memory, i bought an sd card and started removing my songs from the internal storage. I gave up half way through and transfered the songs to the sd card. My phones memory stayed full so i deleted this cache, this deleted th...

Casual Listener

So spotify filled my phones memory, i bought an sd card and started removing my songs from the internal storage. I gave up half way through and transfered the songs to the sd card. My phones memory s...

446 Views

0 replies

0 likes

  • 446 Views
  • 0 replies
  • 0 likes

Issue with favorite songs

PlanFreeCountry Puerto RicoPhoneGalaxy s8Operating SystemAndroid 8.0.0 My Question or Issue I favorited two songs months ago (Pork Soda and The other Side of Paradise) and they are no longer on favorites songs. I unlike and like songs again, restarte...

Newbie

Plan Free Country  Puerto Rico Phone Galaxy s8 Operating System Android 8.0.0   My Question or Issue   I favorited two songs months ago (Pork Soda and The other Side of Para...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

Superuser Contribution I shouldn't have to use a skip on songs that aren't in my playlist!

Seriously, if I didn't add the music to my playlist I should be able to skip it without using one of my 6 skips.

Casual Listener

Seriously, if I didn't add the music to my playlist I should be able to skip it without using one of my 6 skips. 

Alfredo

Roadie

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone is connecting to other devices without asking

Yeah so this just started happening, but my device is randomly skipping songs, going into shuffle mode, AND connecting to other devices without asking me first. I've deleted the caches, reinstalled the app, what's. Going. On.

Newbie

Yeah so this just started happening, but my device is randomly skipping songs, going into shuffle mode, AND connecting to other devices without asking me first. I've deleted the caches, reinstalled t...

Alfredo

Roadie

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I stop the notifications?

My partner listens to spotify on his phone with my login so all day at work it keeps coming up with notifications on my phone telling me what he's listening to. Can I get it to stop showing me whats playing on other devices logged in as me?

Newbie

My partner listens to spotify on his phone with my login so all day at work it keeps coming up with notifications on my phone telling me what he's listening to.   Can I get it to stop showing ...

Alfredo

Roadie

962 Views

1 replies

0 likes

  • 962 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ability to Re-arrange Songs in iOS Playlists

How long have users had the ability to rearrange song order in user created Playlists on iOS devices? I am trying to understand how long Spotify has given additional features to Premium users of Apple devices whilst continuing to deny this feature to...

Newbie

How long have users had the ability to rearrange song order in user created Playlists on iOS devices? I am trying to understand how long Spotify has given additional features to Premium users of Appl...

Alfredo

Roadie

502 Views

1 replies

1 likes

  • 502 Views
  • 1 replies
  • 1 likes

Questions regarding the new UI

PlanFree/Country Canada DeviceAsus Zenphone 3Operating System My Question or Issue before the new update to the app, i could sort my playlist buy song, artist, album. Now i don't see that option anymore. Also i don't see the tracks in my playlist unl...

Regular

Plan Free/ Country  Canada  Device Asus Zenphone 3 Operating System   My Question or Issue   before the new update to the app, i could sort my playlist buy song, artist,...

563 Views

0 replies

1 likes

  • 563 Views
  • 0 replies
  • 1 likes

repeat one

PlanPremiumDevicelg g4 My Question or Issue so i love the repeat one (song) function, however if I set it for song A and if i swith to a difrent song it toggles the setting to no repeat (the grey one). I know it's an intentional choice but i find it ...

Casual Listener

Plan Premium Device lg g4     My Question or Issue  so i love the repeat one (song) function, however if I set it for song A and if i swith to a difrent song it toggles the...

518 Views

0 replies

0 likes

  • 518 Views
  • 0 replies
  • 0 likes

Vertical video

I want to watch the vertical video (bts). But I don't know where it is. I tried searching for the artist, even the playlist that was supposed to have that video but I still can't see it. I've tried reaching installing the app and logging off and in a...

Casual Listener

I want to watch the vertical video (bts). But I don't know where it is.  I tried searching for the artist,  even the playlist that was supposed to have that video but I still can't see it.&...

Keyl0

Newbie

11905 Views

5 replies

3 likes

  • 11905 Views
  • 5 replies
  • 3 likes

Spotify Remote toggle Shuffle

PlanFree DeviceGalaxy S7, Windows 10 My Question or IssueI can't find where to toggle Shuffle and Repeat.Is this feature gone? Because then the whole Remote thing is kinda useless, imo

Newbie

Plan Free   Device Galaxy S7, Windows 10   My Question or Issue I can't find where to toggle Shuffle and Repeat. Is this feature gone? Because then the whole Remote thing is kinda u...

563 Views

0 replies

0 likes

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Superuser Contribution Unavailable for listening on

As shown, it says that spotify is not available for listening on my Le X522. Is there anyway to fix it so I can play it on my phones?

Casual Listener

As shown, it says that spotify is not available for listening on my Le X522. Is there anyway to fix it so I can play it on my phones?

jsolan

Newbie

22071 Views

2 replies

3 likes

  • 22071 Views
  • 2 replies
  • 3 likes

Disable album art on lockscreen

PlanPremiumCountry Denmark DeviceOneplus 6Operating SystemAndroid 8.1 My Question or Issue Hey all.Just got this nice phone. I like the spotify controlls. But can i disable the spotify allbum art.? Regards Daniel and thanks

Casual Listener

Plan Premium Country Denmark   Device Oneplus 6 Operating System Android 8.1   My Question or Issue  Hey all. Just got this nice phone. I like the spotify controlls. But can...

1025 Views

0 replies

2 likes

  • 1025 Views
  • 0 replies
  • 2 likes

Can't find podcasts since new update (May 2018)

FreeUKSamsung Galaxy A5 (2017)Android Oreo My Question or Issue Since the new update I haven't been able to access my downloaded podcasts anywhere. Please help.

Newbie

Free UK Samsung Galaxy A5 (2017) Android Oreo   My Question or Issue  Since the new update I haven't been able to access my downloaded podcasts anywhere. Please help.

suzisunshine

Regular

863 Views

1 replies

0 likes

  • 863 Views
  • 1 replies
  • 0 likes

Spotify suddenly shuts down

My Question or IssueMy premium Spotify suddenly shuts dow 10-30 minutes after upstart on my new HP laptop. No internet problems. I have reinstalled without any results.

Newbie

    My Question or Issue My premium Spotify suddenly shuts dow 10-30 minutes after upstart on my new HP laptop. No internet problems. I have reinstalled without any results.  

543 Views

0 replies

0 likes

  • 543 Views
  • 0 replies
  • 0 likes

Superuser Contribution There's no videos option in my country

Hi there i jst recently knew thar spotify has a videos option and it says i can find it in browse but there is no videos option in my browse tab so please help i really love the concept of videos in spotify

Casual Listener

Hi there   i jst recently knew thar spotify has a videos option and it says i can find it in browse but there is no videos option in my browse tab so please help i really love the concept of v...

erwinsiron

Casual Listener

2264 Views

6 replies

5 likes

  • 2264 Views
  • 6 replies
  • 5 likes

Superuser Contribution Playlist loaded and only plays around 12 seconds of every song ?

PlanFree/PremiumCountry Devicephone samsung9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device phone samsung9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Melody

Spotify

1575 Views

1 replies

0 likes

  • 1575 Views
  • 1 replies
  • 0 likes

Solved!! App doesn't remember last.fm-settings

Because of the recent problems with last.fm-scrobbling I deactivated the internal scrobbling-feature in Spotify. It works very well with the desktop app but my Android-App doesn't save the option and reminds me again and again that my last.fm name an...

Roadie

Because of the recent problems with last.fm-scrobbling I deactivated the internal scrobbling-feature in Spotify. It works very well with the desktop app but my Android-App doesn't save the option and...

Merowinger

Roadie

850 Views

2 replies

0 likes

  • 850 Views
  • 2 replies
  • 0 likes