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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Only letting me click shuffle

On my samsung j1 it's only letting me click on shuffle, it won't let me click on any of my music. When I try to click on one of my songs it just pops the shuffle button up and then back down. I don't have this problem when I'm using my tablet or Xbox...

  • Casual Listener
  • On my samsung j1 it's only letting me click on shuffle, it won't let me click on any of my music. When I try to click on one of my songs it just pops the shuffle button up and then back down. I don't...
  • Bowjwardwell
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

crossfade wont work on my s8

i have made gapless is turned off and set crossfade to every duration from 1 to 12 seconds. i killed the app and relaunched. I tried clearing app cache and app data from systems settings menu, deleted the app and reinstalled. i cannot get crossfade t...

  • Casual Listener
  • i have made gapless  is turned off and set crossfade to every duration from 1 to 12 seconds. i killed the app and relaunched. I tried clearing app cache and app data from systems settings menu, ...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Samsung Gear S3 Offline Music

Hi Would it be possible to listen offline music with a Samsung Gear S3? As a smartwatch, it should give you the choice of not depending so much of your phone.Or is it possible to do it already and I do not know how to do it? Thanks!

  • Casual Listener
  • Hi   Would it be possible to listen offline music with a Samsung Gear S3? As a smartwatch, it should give you the choice of not depending so much of your phone. Or is it possible to do i...
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

Spotify deleting downloaded music 2-3 times per month.

I've used Spotify for years, however the app is now deleting all downloaded music 2-3 times per month. Very time consuming. If anyone can offer a solution, that would be appreciated.

  • Music Fan
  • I've used Spotify for years, however the app is now deleting all downloaded music 2-3 times per month.   Very time consuming.   If anyone can offer a solution, that would be appreciated.
  • tyoga1
  • Music Fan
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Can't log into my account!!!!

I have a new phone and tried entering my email address and password and tells me it's incorrect!!!! It won't let me log in under Facebook either!!!!!!! I know I have an account because I look at my debit card statement and I'm paying for it!!!!!

  • Visitor
  • I have a new phone and tried entering my email address and password and tells me it's incorrect!!!! It won't let me log in under Facebook either!!!!!!! I know I have an account because I look at my d...
  • Ökulla
  • Casual Listener
  • 364 Views
  • 4 replies
  • 0 likes
  • 364 Views
  • 4 replies
  • 0 likes

Samsung Gear Fit 2 Pro, svenska bokstäver i login

Har laddat ner spotifyappen i min Samsung Gear Fit 2 Pro men när jag skall logga in och skall skriva in användarnamn finns inte Å Ä Ö. Har varit i kontakt med Samsung och de kan inte hjälpa mig utan hänvisar till Spotify pga att det är de som gjort a...

  • Casual Listener
  • Har laddat ner spotifyappen i min Samsung Gear Fit 2 Pro men när jag skall logga in och skall skriva in användarnamn finns inte Å Ä Ö. Har varit i kontakt med Samsung och de kan inte hjälpa mig utan ...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

My son and I both have premium. His works in my car my spotify won't work in car

My son and I both have Spotify premium separate accounts. He is able to play music in both house and car. I can only play music in house. It won't play in car for me. Why?

  • Newbie
  • My son and I both have Spotify premium separate accounts.  He is able to play music in both house and car.  I can only play music in house.  It won't play in car for me.  Why?
  • Nico
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se pausa mi musica

Hola llevo dos dias dond de la nada empezo a pausar la musica,no me deja descargar tarda o de plano se queda congelada la descarga o me vota de la app, ya desinstale y volvi a instalar sigue igual resetee mi celular y es lo mismo necesito ayuda

  • Newbie
  • Hola llevo dos dias dond de la nada empezo a pausar la musica,no me deja descargar tarda o de plano se queda congelada la descarga o me vota de la app, ya desinstale y volvi a instalar sigue igual re...
  • Raurs
  • Regular
  • 9435 Views
  • 18 replies
  • 0 likes
  • 9435 Views
  • 18 replies
  • 0 likes

Se para la música.Android.

Hola. Hace un par de meses que cuando escucho musica en Spotify, la canción deja de sonar si ningún motivo. Nunca puedo acabar de escuchar una canción entera y es desesperante.

  • Newbie
  • Hola. Hace un par de meses que cuando escucho musica en Spotify, la canción deja de sonar si ningún motivo. Nunca puedo acabar de escuchar una canción entera y es desesperante.
  • Raurs
  • Regular
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Can I use spotify on android using bluetooth or USB and have the audio go over aux

I would like to use Spotify on Android on my car stereor, I want to be able to see the tracks and contol them (either via bluetooth or usb) but then have the audio running over Aux (the sound is better). Is this at all possible?

  • Music Fan
  • I would like to use Spotify on Android on my car stereor, I want to be able to see the tracks and contol them (either via bluetooth or usb) but then have the audio running over Aux (the sound is bett...
  • 451 Views
  • 0 replies
  • 0 likes
  • Android
    aux
    bluetooth
    Car
  • 451 Views
  • 0 replies
  • 0 likes

Music stops automatically

I'm a Spotify Premium user. Music stops automatically for 3 days. Can you help me?

  • Casual Listener
  • I'm a Spotify Premium user. Music stops automatically for 3 days. Can you help me?
  • mchooha
  • Casual Listener
  • 731 Views
  • 3 replies
  • 0 likes
  • 731 Views
  • 3 replies
  • 0 likes

I can't change the Volume

In every other music app my volume buttons are working. factory reset doesnt change the problem. i have the samsung galaxy note 3 n9005 running on android 6.0.1 thanks for your help

  • Casual Listener
  • In every other music app my volume buttons are working. factory reset doesnt change the problem. i have the samsung galaxy note 3 n9005 running on android 6.0.1   thanks for your help
  • Pavel420
  • Newbie
  • 7302 Views
  • 5 replies
  • 0 likes
  • 7302 Views
  • 5 replies
  • 0 likes

Searching and connection issues

Hello Community, So I've run into an issue that I need some help with. It starts with opening Spotify, and seeing the message to connect to the Internet. I am connected to WiFi, but not data. Anything in chrome works. Doing a bit more digging, I rule...

  • Casual Listener
  • Hello Community,   So I've run into an issue that I need some help with.  It starts with opening Spotify, and seeing the message to connect to the Internet. I am connected to WiFi, but n...
  • Nichsy
  • Casual Listener
  • 352 Views
  • 2 replies
  • 1 likes
  • 352 Views
  • 2 replies
  • 1 likes

Aux cable in car

I can't play spotify thought the aux cable in my car. The songs keep stopping randomly. It is definitely a spotify problem as there are no issues playing music on my preinstalled music app.

  • Newbie
  • I can't play spotify thought the aux cable in my car. The songs keep stopping randomly. It is definitely a spotify problem as there are no issues playing music on my preinstalled music app.
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Problems with facebook

I used to be able to post what i was listening to on facebook, but now i cant. Whats up with that? Spotify is paid for and fully updated and face book is up to date as well.

  • Newbie
  • I used to be able to post what i was listening to on facebook, but now i cant. Whats up with that? Spotify is paid for and fully updated and face book is up to date as well.
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Almacenamiento sd

Antes me salia la opción de guardar la música en la tarjeta se y ahora ya noComo hago para que me aparezca?

  • Newbie
  • Antes me salia la opción de guardar la música en la tarjeta se y ahora ya no Como hago para que me aparezca?
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Songs caught

I'm having locking in the beginning of the songs on my new cell phone, what can it be?

  • Casual Listener
  • I'm having locking in the beginning of the songs on my new cell phone, what can it be?    
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Solved!! Add to Playlist not generating name

I have this issue on both the web player and the Android app. I don't like to "save" albums, rather create individual playlists for each album to listen to later. When I would click the options button on an album and "add to playlist", it would give ...

  • Music Fan
  • I have this issue on both the web player and the Android app. I don't like to "save" albums, rather create individual playlists for each album to listen to later. When I would click the options butto...
  • YanKin
  • Newbie
  • 2606 Views
  • 7 replies
  • 4 likes
  • 2606 Views
  • 7 replies
  • 4 likes

All songs in library suddenly gone

Hi,My whole library was empty on the morning of 7:th of april. Playlists were gone too.I could bring the playlists back with the feature on the homepage but more than 1500 songs are still missing. It must have happened the 6:th of april - the playlis...

  • Newbie
  • Hi, My whole library was empty on the morning of 7:th of april. Playlists were gone too. I could bring the playlists back with the feature on the homepage but more than 1500 songs are still missing...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Spotify se cierra en samsung

Buenas! tengo un galaxy s6 edge y spotify me funciona solo si lo tengo abierto o en las aplicaciones recientes, si la cierro deja de reproducir. Conozco a varios usuarios de marcas como Huawei que si son capaces de cerrar la app sin que pare la repro...

  • Newbie
  • Buenas! tengo un galaxy s6 edge y spotify me funciona solo si lo tengo abierto o en las aplicaciones recientes, si la cierro deja de reproducir. Conozco a varios usuarios de marcas como Huawei que si...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes