Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
118771 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
239564 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
600426 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
492898 Views
581 replies
42 likes
So even the help section is borked- I tried to start a topic only to have the "cannot verify" experience- just like on the app!I have tried to get this app to work on 3 different devices- all choke after "login" and go to a black screen.This so isn't...
So even the help section is borked- I tried to start a topic only to have the "cannot verify" experience- just like on the app! I have tried to get this app to work on 3 different de...
Regular
763 Views
1 replies
0 likes
Nexus 6 with family premium .Everytime I try radio or home its says not working have another go . Uninstalled reinstalled logged out then in cleared data and cache . Library and search works just fine . I can play music its just annoying and not wort...
Nexus 6 with family premium .Everytime I try radio or home its says not working have another go . Uninstalled reinstalled logged out then in cleared data and cache . Library and search works ju...
Newbie
4743 Views
23 replies
0 likes
DeviceMotorola Moto G3Operating SystemAndroid 6.0 My Question or IssueI have a SD card set as Internal Storage, and I download my playlists to it. At some point, the playlists are shown as not downloaded (the download switch appears as off). It's occ...
Device Motorola Moto G3 Operating System Android 6.0 My Question or Issue I have a SD card set as Internal Storage, and I download my playlists to it. At some point, the playlists are sh...
427 Views
0 replies
0 likes
Anyone know why my radio icon is missing from the spotify app on my samsung s8 phone? The only options i have are playlists, home and search. If i log on on my laptop it is there but i need it on my phone. I havr uninstalled it and reinstalled it and...
Anyone know why my radio icon is missing from the spotify app on my samsung s8 phone? The only options i have are playlists, home and search. If i log on on my laptop it is there but i need it on my ...
Newbie
9149 Views
7 replies
0 likes
PlanFree/PremiumCountryFrance Device Asus Zen FoneOperating SystemAndroidMy Question or IssueSpotify (sous Android) ne reconnait pas ma carte SD que j'ai pourtant formaté plusieurs fois.. Je l'utilise pour enregrister les sons hors ligne.. Merci d'av...
Plan Free/Premium Country France Device Asus Zen Fone Operating System Android My Question or Issue Spotify (sous Android) ne reconnait pas ma carte SD que j'ai pourtant format...
835 Views
0 replies
0 likes
As of the most recent update, Spotify will no longer shuffle-play. I have the free version, so usually shuffle is that all that's available. Now, however, all of my playlists play by artist or in random clusters of specific songs that repeat over and...
As of the most recent update, Spotify will no longer shuffle-play. I have the free version, so usually shuffle is that all that's available. Now, however, all of my playlists play by artist or in ran...
Casual Listener
10761 Views
8 replies
12 likes
Hello.I have a problem with imported music. I follow the procedure when in PC app I take an absolutely correct mp3 in local files and add it to a playlist. If I play it in the desktop app, it plays correctly and I can skip (move time bar) in the song...
Hello. I have a problem with imported music. I follow the procedure when in PC app I take an absolutely correct mp3 in local files and add it to a playlist. If I play it in the desktop app, it plays...
Regular
1207 Views
3 replies
2 likes
PlanPremiumCountry United StatesDeviceKindle Fire HD 8 I recently played the playlist "Behind the Lyrics: Hits" , which I believe should have behind the lyrics. However, it didn't appear. On other devices I have seen it work, and I was surprised.
Plan Premium Country United States Device Kindle Fire HD 8 I recently played the playlist "Behind the Lyrics: Hits" , which I believe should have behind the lyrics. Howeve...
496 Views
0 replies
0 likes
Hallo, Ich benutze seit januar Spotify Premium. Meiner Meinung nach ist das rundum packet sehr gut nur 1ne sache stört mich gewaltig: Ich kann meine lokalen MP3 dateien die ich auf meinem pc gescpeichert habe nicht auf meinem Android handy abspielen....
Hallo, Ich benutze seit januar Spotify Premium. Meiner Meinung nach ist das rundum packet sehr gut nur 1ne sache stört mich gewaltig: Ich kann meine lokalen MP3 dateien die ich auf mei...
Not applicable
77356 Views
17 replies
8 likes
I have selected SD-Card to save offline-music. Despite that every Android-Update failes due to lack of memory. After unistalling Spotify the 1.4GB of memory saved on the SD-Card is available as additional ram. Is this a bug or my mistake? RegardsThom...
I have selected SD-Card to save offline-music. Despite that every Android-Update failes due to lack of memory. After unistalling Spotify the 1.4GB of memory saved on the SD-Card is available as addit...
805 Views
0 replies
0 likes
Why is it that i search for a song and when i go to play it. It plays the song at the top of my playlist instead of the song i searched for
Why is it that i search for a song and when i go to play it. It plays the song at the top of my playlist instead of the song i searched for
Casual Listener
573 Views
1 replies
1 likes
I already cleared the cache and uninstalled and reinstalled the app. Now every time I search for a song, the app automatically closes and logs me out. It's really obnoxious when I want to hear a specific songPlanPremiumCountry Device Operating System...
I already cleared the cache and uninstalled and reinstalled the app. Now every time I search for a song, the app automatically closes and logs me out. It's really obnoxious when I want to hear a spec...
Casual Listener
514 Views
1 replies
0 likes
Hello. Forgive my English, not very good. Is there any kind of view in the Spotify app that just shows the downloaded songs on the mobile phone screen?
Hello. Forgive my English, not very good. Is there any kind of view in the Spotify app that just shows the downloaded songs on the mobile phone screen?
Regular
1147 Views
2 replies
1 likes
I have a free account, and I updated the app and now I have the new UI - and I really want the previous one back. I want the "Daily Mix" and radio's feature and all that. How do I get my old spotify back?
I have a free account, and I updated the app and now I have the new UI - and I really want the previous one back. I want the "Daily Mix" and radio's feature and all that. How do I get m...
Roadie
3729 Views
1 replies
0 likes
Whilst using the android app, if I go into a playlist and search and play a song via the filter bar it disregards your search and just plays whatever song is in that position of your unfiltered playlist. So if I search an artist and select the first ...
Whilst using the android app, if I go into a playlist and search and play a song via the filter bar it disregards your search and just plays whatever song is in that position of your unfiltered playl...
Casual Listener
1059 Views
4 replies
4 likes
I recently downloaded the new update for Android and when I went into the app, there was no tab for saved songs in the library. I had hundreds of songs saved but not in a playlist and now I'm not sure how to access them from my phone. I have the opti...
I recently downloaded the new update for Android and when I went into the app, there was no tab for saved songs in the library. I had hundreds of songs saved but not in a playlist and now I'm not sur...
Newbie
5341 Views
8 replies
7 likes
PlanPremiumCountryGreeceDevice(htc 10)Operating System(Android Oreo) My Question or Issue When i re-install spotify application to my phone in case i do a format in my phone i have to select each playlist in my playlists one by one to download them. ...
Plan Premium Country Greece Device (htc 10) Operating System (Android Oreo) My Question or Issue When i re-install spotify application to my phone in case i do a format in...
Spotify Star
598 Views
1 replies
0 likes
Hi, since a couple of days i'm constantly getting an audio message which says something like: "Spotify has stopped since your spotify account is being used on another device". The music is paused then. I'm sure no other device is using Spotify at tha...
Hi, since a couple of days i'm constantly getting an audio message which says something like: "Spotify has stopped since your spotify account is being used on another device". The music is pause...
Casual Listener
2941 Views
7 replies
7 likes
Recently I discovered that one of my friends has a feature called 'Videos' in her Spotify App. I looked up in my Spotify but I just can't find the 'Video' button. What shall I do?PlanPremiumCountrySwitzerland DeviceSamsung Galaxy s7Operating SystemAn...
Recently I discovered that one of my friends has a feature called 'Videos' in her Spotify App. I looked up in my Spotify but I just can't find the 'Video' button. What shall I do? Plan Premium Cou...
661 Views
0 replies
0 likes
So as of the newest update Spotify is absolutely terrible. If I try searching for a song it acts as if my playlist is still behind it. So Say I pick a song I searched for. It will actually just play the first song on my entire playlist. And whenever ...
So as of the newest update Spotify is absolutely terrible. If I try searching for a song it acts as if my playlist is still behind it. So Say I pick a song I searched for. It will actu...
Casual Listener
1471 Views
2 replies
3 likes
