Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello Guys.My problem is very simple.I have my playlist sorted like this for example:1. Adelle Hello 2. Sunrise avenue Lifesaver Now if I go and search for a track in my playlists let's say sorry from Justin Bieber and I click on this song it always ...
Hello Guys. My problem is very simple. I have my playlist sorted like this for example: 1. Adelle Hello 2. Sunrise avenue Lifesaver Now if I go and search for a track in my p...
Regular
585 Views
2 replies
0 likes
Hey guys, since updating my Spotify app to version 8.4.812 armv7, my car (2015 Honda Fit) has stopped displaying track info from Spotify via bluetooth. I have an Samsung Galaxy S8 on Android version 8.0.0. Anyone have any idea how to fix this?
Hey guys, since updating my Spotify app to version 8.4.812 armv7, my car (2015 Honda Fit) has stopped displaying track info from Spotify via bluetooth. I have an Samsung Galaxy S8 on Android ver...
645 Views
0 replies
1 likes
Hi, ever since yesterday, spotify has been saying that I need premium to play a song on my android. It worked very well and let me play songs for 4 months until yesterday evening. I keep looking for an answer on this and there doesn't seem to be a di...
Hi, ever since yesterday, spotify has been saying that I need premium to play a song on my android. It worked very well and let me play songs for 4 months until yesterday evening. I keep looking for ...
Casual Listener
3719 Views
1 replies
0 likes
hey everyone, so im freaking out because my premium spotify downloaded songs (that have the green downloaded icon below songs not waiting to download) wont play without the internet??? I use this app for atleast 2 hours a day every day and do not kno...
hey everyone, so im freaking out because my premium spotify downloaded songs (that have the green downloaded icon below songs not waiting to download) wont play without the internet??? I use th...
298 Views
0 replies
0 likes
Hi all First post here, so if this is a known issue please direct me to the thread. I am running Spotify 8.4.52.812 on a Samsung Galaxy s8 with all up to date software. As of about 2 weeks ago, the search function within a playlist does not work. Say...
Hi all First post here, so if this is a known issue please direct me to the thread. I am running Spotify 8.4.52.812 on a Samsung Galaxy s8 with all up to date software. As ...
Newbie
701 Views
2 replies
5 likes
Hey people. So something's happened to my spotify. It shows that there are 886 songs in my "Killjoys never die" playlist, but when I enter the playlist it only shows a few songs not all of them. Idk why. If you could help me that'd be awesome.
Hey people. So something's happened to my spotify. It shows that there are 886 songs in my "Killjoys never die" playlist, but when I enter the playlist it only shows a few songs not all of them. Idk ...
Casual Listener
496 Views
3 replies
1 likes
I have tried allowing permissions, formatting SD card, and many other ways to fix this. The storage option does not appear in the settings anymore. It did when I first got the phone.
I have tried allowing permissions, formatting SD card, and many other ways to fix this. The storage option does not appear in the settings anymore. It did when I first got the phone.
414 Views
0 replies
0 likes
Do songs just get removed by Spotify randomly? This is my first time, I can't find 2 songs
Do songs just get removed by Spotify randomly? This is my first time, I can't find 2 songs
Regular
1090 Views
1 replies
0 likes
This is something that have worked flawlessly before, but suddenly Spotify decided to **bleep** the bed. I have some local files on my computer, that play on desktop - no problem. I put the songs into a playlist, and make it offline. No problem. I tr...
This is something that have worked flawlessly before, but suddenly Spotify decided to **bleep** the bed. I have some local files on my computer, that play on desktop - no problem. I pu...
Regular
845 Views
5 replies
0 likes
I have a LG G5 phone with a spotify premium account, but for some reason my songs were reorganized by date added and i cant change it back. Is there a way to fix this?
I have a LG G5 phone with a spotify premium account, but for some reason my songs were reorganized by date added and i cant change it back. Is there a way to fix this?
Community Legend
341 Views
1 replies
0 likes
Hi, i have oneplus 3 with open beta and Spotify premium. When i listen to music and i shut down the screen After some time (few minutes) Spotify app shuts down and i have ti reopen It. I have disabled doze and Power saving but it doesn't work. Someon...
Hi, i have oneplus 3 with open beta and Spotify premium. When i listen to music and i shut down the screen After some time (few minutes) Spotify app shuts down and i have ti reopen It. I have disable...
Casual Listener
552 Views
2 replies
0 likes
necesito de su ayuda, en mi samsung galaxy s4 uso la app pero cuando reprodusco la musica noto que se reduce el volumen y lo tengo al maximo y lo comparo con el reproductor del telefono y este no tiene ese problema necesito saber como configurar spot...
necesito de su ayuda, en mi samsung galaxy s4 uso la app pero cuando reprodusco la musica noto que se reduce el volumen y lo tengo al maximo y lo comparo con el reproductor del telefono y este no tie...
Casual Listener
59622 Views
26 replies
0 likes
Why does it appear on my phone when I listen to Spotify on another device.?
Why does it appear on my phone when I listen to Spotify on another device.?
273 Views
0 replies
0 likes
So I've been having an issue with spotify for the past few months where after a period of time it will prompt me to download using cellular to download music. I have the option switched on in my settings and I have my cellular on as well, still it pr...
So I've been having an issue with spotify for the past few months where after a period of time it will prompt me to download using cellular to download music. I have the option switched on in my sett...
920 Views
0 replies
0 likes
O Spotify está dando erro, eu faço o login, entro e automaticamente ele sai sozinho
O Spotify está dando erro, eu faço o login, entro e automaticamente ele sai sozinho
Spotify Star
354 Views
1 replies
0 likes
Its bacically the same as in this post: https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/thread-id/31404/page/1 I was aslep and randomly a song i was lisening to about 18 hours or more ago (saturnz barz - gorillaz) ...
Its bacically the same as in this post: https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/thread-id/31404/page/1 I was aslep and randomly a song i w...
2885 Views
0 replies
2 likes
Hello, I use a Samsung S8+ with my car (Subaru WRX) via Spotify directly on by using Android Auto. The audio works and the first track info is OK, but the track info is stuck there, no updates are send to the car display ?!?!Tried with other music ap...
Hello, I use a Samsung S8+ with my car (Subaru WRX) via Spotify directly on by using Android Auto. The audio works and the first track info is OK, but the track info is stuck there, no updat...
Regular
15577 Views
22 replies
7 likes
Hi, In the past, when creating a new playlist with a whole album, the playlist name was pre-filed with -, that was great.Now the playlist name (when you click on ignore because you don't want to type one manually) is just Playlist with an incremental...
Hi, In the past, when creating a new playlist with a whole album, the playlist name was pre-filed with <artiste>-<album name>, that was great. Now the playlist name (when you cl...
2893 Views
0 replies
0 likes
Hi people,I would very much appreciate some help in trying to get Spotify to work on my old Android device. It's a Sony walkman model nwz-f805 running on Android 4.0.4. I can't update it any further so updating the OS is not an option. I have Spotify...
Hi people, I would very much appreciate some help in trying to get Spotify to work on my old Android device. It's a Sony walkman model nwz-f805 running on Android 4.0.4. I can't update it any f...
342 Views
0 replies
0 likes
Hello all, I have a reasonable internet connection (100 mBit) and Spotify keeps cutting out every 30 seconds or so when casting to my Audio Chrome Cast from one of my Android phones. Any thoughts as to what I should be looking at to resolve this? I'm...
Hello all, I have a reasonable internet connection (100 mBit) and Spotify keeps cutting out every 30 seconds or so when casting to my Audio Chrome Cast from one of my Android phones. Any tho...
Newbie
3465 Views
4 replies
1 likes
