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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376774 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7609 Views

0 replies

7 likes

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Shuffle Play Deactivates After Selecting A Song

I never had this problem before. I would have my shuffle and the repeat playlist on all the time and I never had it shut off unless I restart my phone or restart Spotify. I just updated the app on my android phone and now anytime I select a song it w...

Newbie

I never had this problem before. I would have my shuffle and the repeat playlist on all the time and I never had it shut off unless I restart my phone or restart Spotify. I just updated the app on my...

445 Views

0 replies

1 likes

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Spotify stops when I enter a game?

Every time I go into Fire Emblem Heroes, the game in question, Spotify stops. How do I stop this? I keep entering and exiting Fire Emblem and Facebook to talk about the game, and the music keeps stopping. I'd like the music to keep playing when I ent...

Newbie

Every time I go into Fire Emblem Heroes, the game in question, Spotify stops.  How do I stop this?   I keep entering and exiting Fire Emblem and Facebook to talk about the game, and the m...

383 Views

0 replies

0 likes

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Spotify App wrong size

Hello there. Attached is a screenshot of my Spotify app - as you can see there is a Black bar between my navbar and the app controls.. no other app has this. I am on a P20 Pro using Lineage OS 15.1

Casual Listener

Hello there. Attached is a screenshot of my Spotify app - as you can see there is a Black bar between my navbar and the app controls.. no other app has this.   I am on a P20 Pro using Lineage ...

342 Views

0 replies

0 likes

bug
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Minhas músicas sumiram

Ao colocar um playlist de um amigo no dia de hoje percebi que muitas das músicas que tinha não tem mais ... mas a playlist fala ter 231 músicas e só aparecem umas 30, mesmo eu sendo Premium. O que se fazer ???

Newbie

Ao colocar um playlist de um amigo no dia de hoje percebi que muitas das músicas que tinha não tem mais ... mas a playlist fala ter 231 músicas e só aparecem umas 30, mesmo eu sendo Premium. O que se...

460 Views

0 replies

0 likes

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NO muisc

all my muisc in my library has been removed, even the ones i have downloaded. My playlist are still there but those songs are about 1/3 of the rest of the music in my downloaded library.

Newbie

all my muisc in my library has been removed, even the ones i have downloaded. My playlist are still there but those songs are about 1/3 of the rest of the music in my downloaded library.

Nathanlr123

Newbie

431 Views

2 replies

0 likes

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Ouvir offline

Não consigo ouvir as músicas no modo offline 

Casual Listener

Não consigo ouvir as músicas no modo offline  

Bittencourt

Spotify Star

1458 Views

7 replies

0 likes

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When I search for a Song in a playlist, It plays one of the first songs from the playlist

As stated in the title, whenever I want to listen to a specific song, it simply plays the song corresponding to it, depending on how far down it is in the search. I have already tried unistalling and reinstalling. Any help please?

Newbie

As stated in the title,  whenever I want to listen to a specific song, it simply plays the song corresponding to it, depending on how far down it is in the search. I have already tried unistalli...

PCarlomagno97

Casual Listener

691 Views

3 replies

0 likes

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Spotify App on Android quitting unexpectedly

Hello!! I need some help with my Spotify app. So I just got an android about 3 weeks ago and since then I've probably used Spotify 3 times, until today... I went on and tried to connected my phone via Bluetooth to my speaker and suddenly it started q...

Casual Listener

Hello!!    I need some help with my Spotify app. So I just got an android about 3 weeks ago and since then I've probably used Spotify 3 times, until today... I went on and tried to connec...

hannahfoh

Casual Listener

1107 Views

4 replies

0 likes

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How to search in a playlist on new version?

I can't search in New Android spotify version. Do I need a premium account to search a song in my playlists?

Gig Goer

I can't search in New Android spotify version. Do I need a premium account to search a song in my playlists? 

374 Views

0 replies

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"don't play this" button

I updated spotify to latest version.Ok: it's a mess, the worst You ever done. I can't manage my playlists. But I just want to focus on that "don't play this" button: what does it mean? Does it delete song from playlist? Does it block any song from th...

Gig Goer

I updated spotify to latest version. Ok: it's a mess, the worst You ever done.  I can't manage my playlists.  But I just want to focus on that "don't play this" button: what does it mean...

1091 Views

0 replies

1 likes

Android
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Android storage problem

Hello, Iv'e been using spotify for 2 months now. In the app settings I turned off the download option and the offline mode is off, but the app keep eating my storage and stand about 3.8gb till now. sometimes I delete the cache and data and there is n...

Regular

Hello, Iv'e  been using spotify for 2 months now. In the app settings I turned off the download option and the offline mode is off, but the app keep eating my storage and stand about 3.8gb ...

255 Views

0 replies

0 likes

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Can only skip 6 songs per hour on Phone

I've posted before, but on desktop you can skip whatever **bleep** song you want without premium. What's the deal.

Casual Listener

I've posted before, but on desktop you can skip whatever **bleep** song you want without premium. What's the deal.

Joe

Community Legend

1860 Views

1 replies

0 likes

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Problemas ao iniciar o aplicativo (Android)

Estou com problemas ao iniciar o app no Android, diz que a "Area de Armazenamento não encontrada". Alguém consegue me explicar o motivo ?O smartphone já foi reiniciado e o app já foi reinstalado e nada mudou.

Newbie

Estou com problemas ao iniciar o app no Android, diz que a "Area de Armazenamento não encontrada". Alguém consegue me explicar o motivo ? O smartphone já foi reiniciado e o app já foi reinstalado e ...

393 Views

0 replies

0 likes

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Superuser Contribution From iOS to android

Hey I’m moving from iOS to android os. I am logged via fb to Spotify and payed premium. If I change devices . What happen? Do I need to cancel premium on iOS and start over with a new account ? Or I will have a restored everything on a new android de...

Newbie

Hey I’m moving from iOS to android os. I am logged via fb to Spotify and payed premium. If I change devices . What happen? Do I need to cancel premium on iOS and start over with a new account ? Or I ...

user-removed

Not applicable

372 Views

1 replies

0 likes

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Superuser Contribution Cosmetic defect: Software update error message

This is only a minor cosmetic bug but couldn't find it mentioned elsewhere so thought I'd flag it. On my new Huawei P20 Pro, every time I open Spotify I get an error message telling me I'm using a pre-4.1 version of Android when I'm actually on 8.1. ...

Newbie

This is only a minor cosmetic bug but couldn't find it mentioned elsewhere so thought I'd flag it. On my new Huawei P20 Pro, every time I open Spotify I get an error message telling me I'm using a pr...

user-removed

Not applicable

588 Views

1 replies

0 likes

Android
defect
error message
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Have premium and spotify is not playing songs I pick in my own playlist.

I've been a Spotify premium user for years now. Within the last year I changed to the student premium + Hulu. When I try to search for a song in my own playlist and click it, it won't play that song but instead play a random song within that playlist...

Casual Listener

I've been a Spotify premium user for years now. Within the last year I changed to the student premium + Hulu. When I try to search for a song in my own playlist and click it, it won't play that song ...

451 Views

0 replies

0 likes

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Paying by PayPal

Hello!I've met a problem.I can't pay for the subscription by PayPal.When I press 'Agree&Pay', I see only white screen. And there is no payment.You can see it on the screenshots.How can I solve that problem?

Newbie

Hello! I've met a problem. I can't pay for the subscription by PayPal. When I press 'Agree&Pay', I see only white screen. And there is no payment. You can see it on the screenshots. How can ...

263 Views

0 replies

0 likes

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Can't find artist's information in the new version

Hi!In the new android version I can't find any artist's information on my phone. Previously it was found scrolling down the artist's page but now there is nothing. I hope this is not a new feature in this version because the bio was really useful and...

Newbie

Hi! In the new android version I can't find any artist's information on my phone. Previously it was found scrolling down the artist's page but now there is nothing. I hope this is not a new feature ...

397 Views

0 replies

1 likes

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App not synching songs on Android (S7 Edge)

I've edited one of my largest playlists and it synched the songs in W10 and Xbox, but Android keeps showing (and playing) a lot more songs from the older playlist version I had. I have already deleted cache, removed the App and changed the storage lo...

Casual Listener

I've edited one of my largest playlists and it synched the songs in W10 and Xbox, but Android keeps showing (and playing) a lot more songs from the older playlist version I had.  I have ...

634 Views

0 replies

0 likes

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Lots of songs missing from main playlist

Trying to listen to my main playlist and more then half thr songs havr been removed. I tried recovering playlist and it did nothing. And the website has been zero help. Can anyone help? I had hundreds of songs removed.Thanks

Newbie

Trying to listen to my main playlist and more then half thr songs havr been removed. I tried recovering playlist and it did nothing. And the website has been zero help. Can anyone help? I had hundred...

963 Views

0 replies

0 likes

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