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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39967 Views
  • 65 replies
  • 25 likes
  • 39967 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876533 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876533 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26092 Views
  • 4 replies
  • 0 likes
  • 26092 Views
  • 4 replies
  • 0 likes

Daily Mixes Missing

Hi everyone..Been Spotify Premium listener for the past 4 years & am currently using an LG X Power/Android smartphone device. Anyhow I am experiencing problems utilizing & listening to my Daily Mixes. When I press the Daily Mix tab, it brings me to a...

  • Roadie
  • Hi everyone..Been Spotify Premium listener for the past 4 years & am currently using an LG X Power/Android smartphone device. Anyhow I am experiencing problems utilizing & listening to my Dai...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Playlisty bug on Huawei P20 Pro

Spotify is reseting currently playing song and automaticly starting song which is first at the playlist after minimizing Spotify to the desktop and returning to the application. Im using the newest relase of Spotify and Huawei P20 Pro compilation - A...

  • Newbie
  • Spotify is reseting currently playing song and automaticly starting song which is first at the playlist after minimizing Spotify to the desktop and returning to the application.    Im usi...
  • 734 Views
  • 0 replies
  • 1 likes
  • 734 Views
  • 0 replies
  • 1 likes

How many Songs do i currently have

How do I know how many songs I currently have in my Spotify? Premium subscriber here. Thanks!

  • Regular
  • How do I know how many songs I currently have in my Spotify?   Premium subscriber here.   Thanks!
  • Ariladeroute
  • Newbie
  • 143357 Views
  • 14 replies
  • 9 likes
  • 143357 Views
  • 14 replies
  • 9 likes

How to "un-dislike" a song?

I was playing one of my daily mixes and fiddled with the phone - and whoa - accidentally clicked that "dislike button" (or whatever) I had not seen ever before. Then I accidentally pressed again some another thing on the screen. All I saw was somethi...

  • Music Fan
  • I was playing one of my daily mixes and fiddled with the phone - and whoa - accidentally clicked that "dislike button" (or whatever) I had not seen ever before. Then I accidentally pressed&...
  • thromshall
  • Casual Listener
  • 54067 Views
  • 9 replies
  • 23 likes
  • 54067 Views
  • 9 replies
  • 23 likes

stuck in offline mode

I saw numerous posts about this and I've tried various solutions, even the one where it suggested I clear the data and cache and then uninstalled Spotify and reinstall the client on my phone, but nothing seems to work unfortunately.I can still listen...

  • Newbie
  • I saw numerous posts about this and I've tried various solutions, even the one where it suggested I clear the data and cache and then uninstalled Spotify and reinstall the client on my phone, but not...
  • fugitiveALiEN
  • Casual Listener
  • 2174 Views
  • 1 replies
  • 6 likes
  • 2174 Views
  • 1 replies
  • 6 likes

Spotify song download

How do I know the songs have been downloaded into my sd card? I set the download location to my sd card under settings but when I check my phone storage, it states that spotify is taking up nearly 1GB of space? any help? is this correct?

  • Visitor
  • How do I know the songs have been downloaded into my sd card? I set the download location to my sd card under settings but when I check my phone storage, it states that spotify is taking up nearly 1G...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Spotify connecting to someone elses phone without permission

Hello, I have tried troubleshooting first and it has seemed to failed me so here we go. I can connect to spotify just fine. It's great. However for some reason when I am driving my phone (samsung galaxy j7) connects to other devices randomly and for ...

  • Newbie
  • Hello, I have tried troubleshooting first and it has seemed to failed me so here we go. I can connect to spotify just fine. It's great. However for some reason when I am driving my phone (samsung gal...
  • Nico
  • Community Legend
  • 1560 Views
  • 1 replies
  • 0 likes
  • 1560 Views
  • 1 replies
  • 0 likes

Can't get to my playlists

Howdy. Using Spotify Free on a Samsung tablet. I can log in, listen to music, add songs to my playlist, etc. However, I can no longer access my playlist:- Press "My Library"- Press "Playlists"I see my playlist briefly populated as a list, but before ...

  • Regular
  • Howdy.  Using Spotify Free on a Samsung tablet.  I can log in, listen to music, add songs to my playlist, etc.   However, I can no longer access my playlist: - Press "My Library" -...
  • Acerider
  • Regular
  • 630 Views
  • 5 replies
  • 0 likes
  • 630 Views
  • 5 replies
  • 0 likes

Spotify can't connect on wi-fi

Hi,So, when i reinstall Spotify on my phone, it can connect to the Spotify's servers on wi-fi, but the next day it says "you're offline" even if i'm on wi-fi, but if i try to connect on mobile data, it works!This problem is only on my phone: OnePlus ...

  • Newbie
  • Hi, So, when i reinstall Spotify on my phone, it can connect to the Spotify's servers on wi-fi, but the next day it says "you're offline" even if i'm on wi-fi, but if i try to connect on mobile data...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Car display shows the wrong music title

Hello, I have issues with my new Huawei P20 and the bluetooth connection to my car. The connection to my car works, to hear music works, but the display in my car shows me the wrong title and that´s realy annoying. When I hear music over the internal...

  • Casual Listener
  • Hello,   I have issues with my new Huawei P20 and the bluetooth connection to my car.   The connection to my car works, to hear music works, but the display in my car shows me the wrong...
  • in2yourface
  • Casual Listener
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Spotify won't advance in playlist

I've been having trouble using the Android app of Spotify. Whenever I play music on my phone the track ends with :01 remaining and Spotify will not advance to the next song until I do it manually.

  • Music Fan
  • I've been having trouble using the Android app of Spotify. Whenever I play music on my phone the track ends with :01 remaining and Spotify will not advance to the next song until I do it manually.
  • makesia74
  • Newbie
  • 1139 Views
  • 8 replies
  • 3 likes
  • 1139 Views
  • 8 replies
  • 3 likes

Adding album as a playlist changed

I save whole albums by using the "add to playlist" option. This creates a playlist with the album title and artist pre-filled and I just save it. That feature seems to have to disappeared and it now asks for me to type it all in. Anyone else noticed ...

  • Casual Listener
  • I save whole albums by using the "add to playlist" option. This creates a playlist with the album title and artist pre-filled and I just save it. That feature seems to have to disappeared and it now ...
  • FrankieMango
  • Newbie
  • 1332 Views
  • 5 replies
  • 6 likes
  • 1332 Views
  • 5 replies
  • 6 likes

Issues with SpotifyConnect, Chromecast and volume control

Hey guys ! more often that not, my TV just disappears from list of avaiable devices on my Android, both as a chromecast, and spotify connect device with installed spotify on the TV. The only solution so far is to force-stop spotify on my android and ...

  • Music Fan
  • Hey guys ! more often that not, my TV just disappears from list of avaiable devices on my Android, both as a chromecast, and spotify connect device with installed spotify on the TV.  ...
  • TheMiziko
  • Music Fan
  • 507 Views
  • 1 replies
  • 0 likes
  • bug
    Chromecast Android
    Spotify Connect Volume Control
    Volume Control
  • 507 Views
  • 1 replies
  • 0 likes

Songs dont shuffle after update??

Ever since the update all the songs in any of my playlists dont shuffle right. It ALWAYS shuffles the first 10 songs on the playlist and goes down on the playlist which means I'll never get to any of my 85+ songs on them. This is irritating. I tried ...

  • Newbie
  • Ever since the update all the songs in any of my playlists dont shuffle right. It ALWAYS shuffles the first 10 songs on the playlist and goes down on the playlist which means I'll never get to any of...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Offline

I cannot open my account because it is in offline.what do i will do to open it?i can open it in the web browser of my phone but i cant open my account in the app

  • Newbie
  • I cannot open my account because it is in offline.what do i will do to open it?i can open it in the web browser of my phone but i cant open my account in the app  
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Shuffle stuck to added album to Playlist

Hi guys, Since a few weeks now I'm noticing a bug with the shuffle function in a playlist.Whenever I add a whole album to a playlist and then shuffle the whole playlist, as soon as one of the songs of the new album is played, the shuffle alogrithm ge...

  • Casual Listener
  • Hi guys,   Since a few weeks now I'm noticing a bug with the shuffle function in a playlist. Whenever I add a whole album to a playlist and then shuffle the whole playlist, as soon as one of ...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

App crashes my phone

I have been a premium user for years now and never had issues. Over the last few months, the app has got progressively worse and slower. It's to the point now where it crashes and slows my phone every time I open it. After waiting for a long period, ...

  • Newbie
  • I have been a premium user for years now and never had issues.  Over the last few months, the app has got progressively worse and slower.  It's to the point now where it crashes and slows m...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Android app won't play imported Apple-Lossless files which Desktop version played fine

I was truly excited how easy it is import local music files to my Android phone using the Desktop app. However, the Android app does not play lossless Apple m4a. I have to manually re-encode them to 320 bit rate just so I can play those songs in my c...

  • Casual Listener
  • I was truly excited how easy it is import local music files to my Android phone using the Desktop app.   However, the Android app does not play lossless Apple m4a.  I have to manually re-...
  • Joe
  • Community Legend
  • 1196 Views
  • 3 replies
  • 0 likes
  • 1196 Views
  • 3 replies
  • 0 likes

Pulando músicas sozinho

Olá, galera! Após última atualização do aplicativo em meu Android 7.1 o Spotify está pulando as músicas sozinho. Quando chega mais o menos na metade da música muda sozinho. Já desinstalei e reinstalei mas o problema persiste. O que posso fazer para c...

  • Newbie
  • Olá, galera!   Após última atualização do aplicativo em meu Android 7.1 o Spotify está pulando as músicas sozinho. Quando chega mais o menos na metade da música muda sozinho. Já desinstalei e ...
  • Bittencourt
  • Spotify Star
  • 8165 Views
  • 1 replies
  • 5 likes
  • 8165 Views
  • 1 replies
  • 5 likes

Superuser Contribution Play Music

Can I listening music without WIFI?? IAM new on Spotify. 

  • Newbie
  • Can I listening music without WIFI?? IAM new on Spotify. 
  • Julian
  • Moderator
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes