Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Casual Listener
  • 26684 Views
  • 59 replies
  • 23 likes
  • 26684 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 869896 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 869896 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24634 Views
  • 3 replies
  • 0 likes
  • 24634 Views
  • 3 replies
  • 0 likes

missing library

I have the free account and keep it logged in on my android cell and android tablet. Today on my cell phone spotify looks different and I assume there was an update. When I click library there is a favorites play list that I never created. It has jus...

  • Regular
  • I have the free account and keep it logged in on my android cell and android tablet. Today on my cell phone spotify looks different and I assume there was an update. When I click library there is a f...
  • woojos
  • Newbie
  • 1814 Views
  • 6 replies
  • 0 likes
  • 1814 Views
  • 6 replies
  • 0 likes

Artist list not loading Android Auto

When I attempt to view the artist list through Android Auto, it never loads and eventually goes back to the main screen. It does this in the downloaded artist list as well. I've tried reinstalling the app and storing everything on an SD card, that do...

  • Regular
  • When I attempt to view the artist list through Android Auto, it never loads and eventually goes back to the main screen. It does this in the downloaded artist list as well. I've tried reinstalling th...
  • carlosls
  • Casual Listener
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

Solved!! Specific song won't cast to Google Home.

I have a long list of saved songs and there are two that will play on my phone device but when cast they go silent, skip forward in the song and then beep on Google home. If I uncast it plays fine on my pixel. Any thoughts?

  • Newbie
  • I have a long list of saved songs and there are two that will play on my phone device but when cast they go silent, skip forward in the song and then beep on Google home. If I uncast it plays fine on...
  • Garlox
  • Casual Listener
  • 2245 Views
  • 4 replies
  • 0 likes
  • 2245 Views
  • 4 replies
  • 0 likes

No Podcasts and Incomplete History Android Auto

When I use Spotify via Android Auto I do not see any Podcasts or get search results for them. Also, my history of songs played is incomplete when accessed via Android Auto. Any ideas?Best,Stefan

  • Newbie
  • When I  use Spotify via Android Auto I do not see any Podcasts or get search results for them. Also, my history of songs played is incomplete when accessed via Android Auto.  Any ideas? B...
  • cuckycheese
  • Newbie
  • 542 Views
  • 1 replies
  • 4 likes
  • 542 Views
  • 1 replies
  • 4 likes

chromecast audio disconnects because my account is used with another device (which it is not)

i normally use chromecast audio to wirelessly play spotify with the speakersystem in my room which worked fine until everytime i skipped a song the music stopped playing and a google voice told me my account was used elswhere - problem is this is not...

  • Casual Listener
  • i normally use chromecast audio to wirelessly play spotify with the speakersystem in my room which worked fine until everytime i skipped a song the music stopped playing and a google voice told me my...
  • m_in_spain
  • Regular
  • 1274 Views
  • 2 replies
  • 7 likes
  • Android
    Disconnect
    streaming
    wireless
  • 1274 Views
  • 2 replies
  • 7 likes

Spotify new interface/ui for android

Hey so about a month ago spotify rolled out with a new interface update where the album art stretched throughout the whole screen, there was a new search bar and everything, i really liked that look and want it but for some reason that interface comp...

  • Newbie
  • Hey so about a month ago spotify rolled out with a new interface update where the album art stretched throughout the whole screen, there was a new search bar and everything, i really liked that look ...
  • user-removed
  • Not applicable
  • 3298 Views
  • 1 replies
  • 0 likes
  • 3298 Views
  • 1 replies
  • 0 likes

Chance country

Im living in Italy but im speaking german and listen german music. But when i log in i get all the time charts from italy. How can i chance this that i get charts from germanyGreetings Tom

  • Casual Listener
  • Im living in Italy but im speaking german and listen german music.  But when i log in i get all the time charts from italy. How can i chance this that i get charts from germany Greetings ...
  • viktorroden
  • Music Fan
  • 300 Views
  • 3 replies
  • 1 likes
  • 300 Views
  • 3 replies
  • 1 likes

Songs/ArtistsAlbums List Doesn't Update for Offline Use

I've done some research and troubleshooting based on others' solutions for similar topics, but haven't found something that works based on my exact situation yet. Here is my problem: When I save new songs into my 'saved music', the song will download...

  • Newbie
  • I've done some research and troubleshooting based on others' solutions  for similar topics, but haven't found something that works based on my exact situation yet.   Here is my problem: ...
  • ArtistLARSEN
  • Music Fan
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

My immortal song

Does anyone else experience song change at around 2:30 seconds of my immortal by evanesance

  • Newbie
  • Does anyone else experience song change at around 2:30 seconds of my immortal by evanesance
  • ArtistLARSEN
  • Music Fan
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not all of my daily mixes are showing up on my phone but are on my computer.

I was listening to one of my daily mixes on my chromebook (which is a totally different format than my phone) and tried to listen to the same daily mix on my phone, but didn't show up. I even tried to listen to the daily mixes on the chrome on my chr...

  • Visitor
  • I was listening to one of my daily mixes on my chromebook (which is a totally different format than my phone) and tried to listen to the same daily mix on my phone, but didn't show up. I even tried t...
  • Alfredo
  • Roadie
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

No way to prevent local caching or cache size android

Looking for an updated status on Spotify's plans to address the very painfully obviously missing feature that allows the spotify app to continuous save played songs to a cache that the user can't access as offline music and can result in the app reac...

  • Newbie
  • Looking for an updated status on Spotify's plans to address the very painfully obviously missing feature that allows the spotify app to continuous save played songs to a cache that the user can't acc...
  • 525 Views
  • 0 replies
  • 2 likes
  • 525 Views
  • 0 replies
  • 2 likes

Downloaded songs won't play offline anymore

Hi, Since a few weeks i'm not able anymore to download/play songs offline on my Android device. When i make a playlist offline available the songs are downloaded to my SD-card (arrow turns green), but i am not able to play the downloaded songs when i...

  • Casual Listener
  • Hi,   Since a few weeks i'm not able anymore to download/play songs offline on my Android device. When i make a playlist offline available the songs are downloaded to my SD-card (arrow turns g...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Can't play videos

I just can not find any videos on the spotify app. How can i find them? For example the denzel curry exclusive video.

  • Newbie
  • I just can not find any videos on the spotify app. How can i find them? For example the denzel curry exclusive video.
  • Hubo
  • Community Legend
  • 1733 Views
  • 3 replies
  • 0 likes
  • 1733 Views
  • 3 replies
  • 0 likes

Download

Hi.So i downloaded the latest update of spotify.Now i can't find the download button for the songs.

  • Casual Listener
  • Hi. So i downloaded the latest update of spotify. Now i can't find the download button for the songs.
  • sanrea
  • Casual Listener
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

Solved!! There's Something on my Playlist Album Cover

When I opened up my Spotify app today I noticed something new: in the bottom right corner of the album cover for a playlist I made there is a blue circle with a white star in it. What does this mean? I've tried researching it and just get redirected ...

  • Casual Listener
  • When I opened up my Spotify app today I noticed something new: in the bottom right corner of the album cover for a playlist I made there is a blue circle with a white star in it. What does this mean?...
  • Emessbee
  • Casual Listener
  • 490 Views
  • 3 replies
  • 0 likes
  • 490 Views
  • 3 replies
  • 0 likes

Reproduccion de varias playlists aleatoriamente

Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible, pero no se como se hace en el celular ... Desde ya muchas gracias, saludos; Gonzalo P...

  • Casual Listener
  • Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible, pero no se como se hace en el celu...
  • WepA
  • Newbie
  • 11913 Views
  • 1 replies
  • 8 likes
  • 11913 Views
  • 1 replies
  • 8 likes

Weird Stereo problem

When I am listening to spotify with my phone it occasionally seems to only play in side of the stereo track. For instance when I was listening to a Scott Bradley song and I could here the acoustics but not the lyrics. I was wearing both headphones, a...

  • Newbie
  • When I am listening to spotify with my phone it occasionally seems to only play in side of the stereo track. For instance when I was listening to a Scott Bradley song and I could here the acoustics b...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Losing downloaded musics on SD card

Hi! Some times, and with a high frequency now, I am losing all my downloaded musics on my SD card. I don't know exactly what is happening, but, when it happen, on preferences, I realized that SD card is no more configured to be used. When I try to ch...

  • Newbie
  • Hi!   Some times, and with a high frequency now, I am losing all my downloaded musics on my SD card.   I don't know exactly what is happening, but, when it happen, on preferences, I rea...
  • Dertinati
  • Newbie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Crossfade doesnt work on local files

Hey Hey,I cutted some songs on my desktop and loadet them up on my Samsung S7, but crossfade doesn't work.. all other songs are still running with crossfade and yess, i diseabled gapeless and on my desktop Pc crossfade workes with my locale songs... ...

  • Newbie
  • Hey Hey, I cutted some songs on my desktop and loadet them up on my Samsung S7, but crossfade doesn't work.. all other songs are still running with crossfade and yess, i diseabled gapeless and on my...
  • ArtistLARSEN
  • Music Fan
  • 1171 Views
  • 2 replies
  • 0 likes
  • 1171 Views
  • 2 replies
  • 0 likes

When using Chromecast audio, app closes randomly

Good day, I'm new to this forum, but I have been using Spotify Premium for 2 years now. The biggest advantage is to use Spotify with my Chromecast audio. But I have been experiencing some issues with it in the past months. When I'm listening music on...

  • Newbie
  • Good day,    I'm new to this forum, but I have been using Spotify Premium for 2 years now. The biggest advantage is to use Spotify with my Chromecast audio. But I have been experiencing s...
  • 254 Views
  • 0 replies
  • 1 likes
  • 254 Views
  • 0 replies
  • 1 likes