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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 840034 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 840034 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13652 Views
  • 1 replies
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  • 13652 Views
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App crashing since last update

Hey guys, ever since the latest update, Spotify randomly stops playing music. The app shows the song continuing playing, yet no sound is there to hear. When I then close the app using the "Latest apps" function, it only shows a black screen after reo...

  • Regular
  • Hey guys,   ever since the latest update, Spotify randomly stops playing music. The app shows the song continuing playing, yet no sound is there to hear. When I then close the app using the "L...
  • 185 Views
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  • 185 Views
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Spotify plays random, annoying, unwanted music on Premium account!

I have Spotify Premium in my Nexus since a year or so. In the last weeks, suddenly, it began to play random playlists of totally unrequested commercial HH music. It happens in the middle of an album reproduction, but also and even more annoying when ...

  • Newbie
  • I have Spotify Premium in my Nexus since a year or so. In the last weeks, suddenly, it began to play random playlists of totally unrequested commercial HH music. It happens in the middle of an album ...
  • naughtylawyer
  • Newbie
  • 496 Views
  • 1 replies
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  • 496 Views
  • 1 replies
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Local file downloads to mobile no cover art

I bought some music off bandcamp and downloaded it and added it to the local files on my spotify, i then added it to my phone by adding the file to a playlist, connected my desktop and android phone to the same network and downloaded them.My problem ...

  • Casual Listener
  • I bought some music off bandcamp and downloaded it and added it to the local files on my spotify, i then added it to my phone by adding the file to a playlist, connected my desktop and android phone ...
  • Joe
  • Community Legend
  • 721 Views
  • 1 replies
  • 0 likes
  • 721 Views
  • 1 replies
  • 0 likes

Behind the lyrics not working Android

Hi, I'd like to know how to use behind the lyrics, I've tried several songs, but I see no lyrics or the option to activate them, I've checked the behind the lyrics in the app options of my Asus zenfone 2 and I'm using latest app version but I can't s...

  • Newbie
  • Hi, I'd like to know how to use behind the lyrics, I've tried several songs, but I see no lyrics or the option to activate them, I've checked the behind the lyrics  in the app options of my Asus...
  • 426 Views
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  • 426 Views
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Daily Mix not updating on Android

Hello, I'm having a problem with the Daily Mix on my Spotify app on Android. I was previously using the Spotify web player on my laptop and everything was working perfectly. I bought premium and started listening on my phone, but I noticed that the D...

  • Newbie
  • Hello, I'm having a problem with the Daily Mix on my Spotify app on Android. I was previously using the Spotify web player on my laptop and everything was working perfectly. I bought premium and star...
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  • 269 Views
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I'm cancelling my Spotify Premium this month

I don't want to, but Spotify has its head buried in the sand for years now about solving the Android USB DAC problem. Enough, I am sick of waiting. USB is the future, and Spotify is living in the past. From their recent replies to suggestions in this...

  • Roadie
  • I don't want to, but Spotify has its head buried in the sand for years now about solving the Android USB DAC problem. Enough, I am sick of waiting. USB is the future, and Spotify is living in the pas...
  • 98 Views
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  • 98 Views
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Unable to sign in when in offline mode

I just got logged out from Spotify (on android) probably because of an update.I happened to be in offline mode, though, and now when I try to log in, it tells me I have to go in online mode first, which I can't because I'm not logged in....Anyone kno...

  • Casual Listener
  • I just got logged out from Spotify (on android) probably because of an update. I happened to be in offline mode, though, and now when I try to log in, it tells me I have to go in online mode first, ...
  • eddiepadre
  • Roadie
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
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Samsung Gear Support

I have a Samsung Gear S3, Im trying to use it as a remote control, but i dont have that option in my settings neither do i have stream over WiFi, i only have : Offline. BT Audio. Info and Log Out, reinstalled on watch didnt work .. I have an IPhone 6...

  • Newbie
  • I have a Samsung Gear S3, Im trying to use it as a remote control, but i dont have that option in my settings neither do i have stream over WiFi, i only have : Offline. BT Audio. Info and Log Out, re...
  • 96 Views
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  • 96 Views
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No puedo descargar musica

Tengo spotify Premium, Plan familiar. Tengo el problema en uno de mis dispositivos, en el cual si presiono en descargar una cancion, me aparece el cartel que dice descargando, pero nada mas, luego de eso no la descarga, y no la puedo escuchar en modo...

  • Newbie
  • Tengo spotify Premium, Plan familiar. Tengo el problema en uno de mis dispositivos, en el cual si presiono en descargar una cancion, me aparece el cartel que dice descargando, pero nada mas, luego de...
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  • 386 Views
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  • 3 likes

Android TV show "Something went wrong"

I tried reinstall,clean cache,login in/out,again and again.It still show me the error message "Something went wrong".My friends open Spotify on PS4,show the error same as mine.Is there an error on your server now?

  • Newbie
  • I tried reinstall,clean cache,login in/out,again and again. It still show me the error message "Something went wrong". My friends open Spotify on PS4,show the error same as mine. Is there an error...
  • 757 Views
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  • 757 Views
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Copyright

This is not the real producer and the real title of song. The real song name is "Dj assassin- Frag out" you can find it everywhere.

  • Newbie
  • This is not the real producer and the real title of song. The real song name is "Dj assassin- Frag out" you can find it everywhere.
  • 115 Views
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  • 115 Views
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I can't get back to online mode

I had my Spotify app on "offline mode", since the last update the button for turning on and off that feature has disappeared. Now I can't get back to online mode, and it seems like I'm not the only one with this issue, any help?

  • Newbie
  • I had my Spotify app on "offline mode", since the last update the button for turning on and off that feature has disappeared. Now I can't get back to online mode, and it seems like I'm not the only o...
  • 321 Views
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  • 321 Views
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Android Volume / Equalizer Issues

Just switched from iOS to Android a week ago and I'm already regretting the move. Not because the phone isn't great, it's the way Spotify performs in Android. The volume is so much lower and the equalizer that was in iOS is different and uses the sto...

  • Newbie
  • Just switched from iOS to Android a week ago and I'm already regretting the move. Not because the phone isn't great, it's the way Spotify performs in Android. The volume is so much lower and the equa...
  • 181 Views
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  • 181 Views
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  • Visitor
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  • 316 Views
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Play/Pause cannot control from Bluetooth earphone.

I am using GALAXY S8, and connecting this device to the Bluetooth earphone can not play or pause the Spotify app from the earphone. Please let me know if you know the same phenomenon or solution.This phenomenon occurs on all Bluetooth earphones and n...

  • Newbie
  • I am using GALAXY S8, and connecting this device to the Bluetooth earphone can not play or pause the Spotify app from the earphone. Please let me know if you know the same phenomenon or solution. Th...
  • Joe
  • Community Legend
  • 346 Views
  • 1 replies
  • 1 likes
  • 346 Views
  • 1 replies
  • 1 likes

Unable to download

I am unable to download songs on my Galaxy S6. Before it worked fine, but all of the sudden it is impossible. Downloading on my laptop is still possible though. Any ideas on how I can fix this?

  • Newbie
  • I am unable to download songs on my Galaxy S6. Before it worked fine, but all of the sudden it is impossible. Downloading on my laptop is still possible though.   Any ideas on how I can fix th...
  • 105 Views
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  • 105 Views
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Im getting ads in different languages

I've looked and tried the solutions that have already been posted but it's still playing in different languages.

  • Newbie
  • I've looked and tried the solutions that have already been posted but it's still playing in different languages.
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  • 149 Views
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One Plus 3 volume control

Hi! It all started a few days ago, that Spotify turns down the volume when I open another app (doesn't matter if it's Facebook, Twitter, Instagram or WhatsApp). How can I stop that?

  • Newbie
  • Hi!   It all started a few days ago, that Spotify turns down the volume when I open another app (doesn't matter if it's Facebook, Twitter, Instagram or WhatsApp). How can I stop that? 
  • Wesleyspotify
  • Newbie
  • 221 Views
  • 1 replies
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  • 221 Views
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All saved albums have gone

Everything I've saved has gone. Before everything I had downloaded would be removed from the device and I would need to download again, but now there's nothing on my library at all except playlists! The only reason I pay for premium is to listen offl...

  • Newbie
  • Everything I've saved has gone. Before everything I had downloaded would be removed from the device and I would need to download again, but now there's nothing on my library at all except playlists! ...
  • 229 Views
  • 0 replies
  • 1 likes
  • 229 Views
  • 0 replies
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[BUG ?] IOS - Don't sync/download ALL playlisted local files (on OSX)

Hello, I change my iPhone, so I re-sync my playlist after the spotify install. And VERY VERY VERY BAD NEWS, 90% of my playlisted local files don't appear in the iPhone playlists. They are present in the OSX app and I can play the songs.But nothing on...

  • Regular
  • Hello,   I change my iPhone, so I re-sync my playlist after the spotify install. And VERY VERY VERY BAD NEWS, 90% of my playlisted local files don't appear in the iPhone playlists. ...
  • jha
  • Regular
  • 130 Views
  • 2 replies
  • 0 likes
  • 130 Views
  • 2 replies
  • 0 likes

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