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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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PROBLEMAS CON LAS NOTIFICACIONES

Tengo un Huawei Y5 ii, Y la verdad e intentado de todo para poder hacer que aparezca el reproductor de Spotify en la pantalla de bloqueo para asi poder pausar o cambiar la cancion sin la necesidad de desbloquear el movil, Por favor, ayuda :((.

Newbie

Tengo un Huawei Y5 ii, Y la verdad e intentado de todo para poder hacer que aparezca el reproductor de Spotify en la pantalla de bloqueo para asi poder pausar o cambiar la cancion sin la necesidad de...

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Superuser Contribution Songs keep skipping and pausing randomly

I'm having this issue on my Samsung Galaxy S8 ever since the most recent update. Can you let us know what operating system and Spotify version you're currently using? Android 8.0 Does this happen when trying to stream music through 3G/4G or on WiFi? ...

Casual Listener

I'm having this issue on my Samsung Galaxy S8 ever since the most recent update. Can you let us know what operating system and Spotify version you're currently using?  Android 8.0 Does t...

Melody

Spotify

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Free Mobile Android App Won't Shuffle Playlists Anymore

My Free mobile Spotify app will not shuffle anymore. It always plays my playlists from the top of the list in order, which is quite frustrating since the songs at the bottom of the list never get played and I have to hear the same songs every day tha...

Casual Listener

My Free mobile Spotify app will not shuffle anymore. It always plays my playlists from the top of the list in order, which is quite frustrating since the songs at the bottom of the list never get pla...

AlexSAllred

Casual Listener

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Distorted audio

Hello After I switched phone from a Galaxy S7 Edge to a Galaxy s9+ I have had bad sound. The sound is distorted att voices is "shattered". I have tried cleaning cache both on the phone it self and in the app. I have done a complete reinstallation. I ...

Newbie

Hello   After I switched phone from a Galaxy S7 Edge to a Galaxy s9+ I have had bad sound. The sound is distorted att voices is "shattered".  I have tried cleaning cache both on the phon...

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Error in "Home" and "Radio"

Hi, I'm using Spotify v.8.4.46.575 on my Xiaomi Mi5 with Android 8.0.0. Spotify app, after I tried to clean the cache and after I reinstall the app, still saying there is an error in "Home" and that "Radio" is not available. Moreover from today when ...

Newbie

Hi, I'm using Spotify v.8.4.46.575 on my Xiaomi Mi5 with Android 8.0.0. Spotify app, after I tried to clean the cache and after I reinstall the app, still saying there is an error in "Home" and that ...

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Is spotify ever going to fix their android app because it is a broken buggy mess

Ever since the beginning of March Spotify updated their andoid app where you could not longer access or shuffle your library instead it got replaced with favorites and became a buggy mess. Ive been hearing more people having this same issue while oth...

Roadie

Ever since the beginning of March Spotify updated their andoid app where you could not longer access  or shuffle your library instead it got replaced with favorites and became a buggy mess. Ive ...

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Update
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Spofity on Samsung Gear s3 Frontier LTE/4G

I can not get my Spotify to work on My Gear S3F in LTE mode. I want to have it work this way when I am out running and do not have my phone with me. Help, how do I get this to work off of LTE vs WIFI.

Casual Listener

I can not get my Spotify to work on My Gear S3F in LTE mode.  I want to have it work this way when I am out running and do not have my phone with me.  Help, how do I get this to work off of...

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Download offline songs using mobile data doesn't work

The title is obvious... When I used another mobile data provider (my friend's simcard) it worked, but when I used my own mobile data I usually use it didn't work. I've reinstalled the app couple times, I've turned it on in setting and in the playlist...

Newbie

The title is obvious... When I used another mobile data provider (my friend's simcard) it worked, but when I used my own mobile data I usually use it didn't work. I've reinstalled the app couple time...

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Only playing half the song

Uhm so my Spotify keeps playing only half of one song. And just that one song in particular

Casual Listener

Uhm so my Spotify keeps playing only half of one song. And just that one song in particular 

Theaverageboy

Casual Listener

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Playlists disappeared

All of my playlists seem to have disappeared and lots of random albums on my recently listened to, I have tried logging out and in again and they are still not there. Any ideas?

Newbie

All of my playlists seem to have disappeared and lots of random albums on my recently listened to, I have tried logging out and in again and they are still not there. Any ideas? 

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Downloaded music

I had issue with my Spotify I have it now solved but for the ten time I lost all my music I downloaded I'm a premium subscriber for a long time. Can anyone help as to why I keep losing my downloaded music cost me an arm and a leg every time in data I...

Casual Listener

 I had issue with my Spotify I have it now solved but for the ten time I lost all my music I downloaded I'm a premium subscriber for a long time. Can anyone help as to why I keep losing my downl...

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Spotify on samsung gear fit 2

I cannot log on. The login always fails. I tried disconnecting all devices I tried every combination of bluetooth and wlan. Nothing works and I'm frustrated beyond belief. In Germany you cannot set device passwords so that's out of question too. Can ...

Regular

I cannot log on. The login always fails. I tried disconnecting all devices I tried every combination of bluetooth and wlan. Nothing works and I'm frustrated beyond belief. In Germany you cannot set d...

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My Spotify on android phone

My Spotify was set for offline use and somehow I was logged out tried to get back into the app and says, ' you are set for offline mode please reconnect but it won't open my home page at all so I can do that so can anyone help me to get back on my Sp...

Casual Listener

My Spotify was set for offline use and somehow I was logged out tried to get back into the app and says, ' you are set for offline mode please reconnect but it won't open my home page at all so I can...

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Unknown device taking control of my spotify and changing my lists

When I'm using spotify, my music will stop and show it's being used on a device I do not own. My music has been deleted amd new items are being added. I have removed the mew content and it reappears within a half hour.I've tried the sign out of every...

Newbie

When I'm using spotify, my music will stop and show it's being used on a device I do not own. My music has been deleted amd new items are being added. I have removed the mew content and it reappears ...

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Shuffle/Loop replaced with Like/Dislike

I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to loop just so i can loop the songs elsewhere. Can any...

Casual Listener

I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to l...

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spotify works on mobile data connection,but doesnt on wifi connection

i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the mobile data connection, it did login. why is this h...

Newbie

i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the ...

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New Update Saved Song Issue

I recently downloaded the new update for Android and when I went into the app, there was no tab for saved songs in the library. I had hundreds of songs saved but not in a playlist and now I'm not sure how to access them from my phone. I have the opti...

Newbie

I recently downloaded the new update for Android and when I went into the app, there was no tab for saved songs in the library. I had hundreds of songs saved but not in a playlist and now I'm not sur...

jello9

Newbie

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Unable to play videos at all

Unable to play videos at all even after changing country and/or using a VPN

Newbie

Unable to play videos at all even after changing country and/or using a VPN

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Useless download

My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else

Newbie

My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else 

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Spotify deleting downloaded music

Just purchased a new Galaxy S9+, and it appears Spotify keeps deleting any music I download to my SD card. This is the same exact SD card I had in my LG V20 and I never had this problem. I had deleted everything before loading the SD card into my S9+...

Newbie

Just purchased a new Galaxy S9+, and it appears Spotify keeps deleting any music I download to my SD card. This is the same exact SD card I had in my LG V20 and I never had this problem. I had delete...

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