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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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listening to all playlists created

How can I configure Spotify to go to the next playlist, I have created, when one ends.Currently when one playlist of mine ends, it automatically goes to "recommended songs" Please help.

Newbie

How can I configure Spotify to go to the next playlist, I have created,  when one ends. Currently when one playlist of mine ends, it automatically goes to "recommended songs"     Pl...

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Need Help with the 'random play' feature

Hello Spotify-Community,I tested Spotify Premium and it ran out, sounds logical, but I enabled the 'random play' feature, now I can't disable it. Now the problem is, when I search for any song and I want to play it, another song is playing because of...

Newbie

Hello Spotify-Community, I tested Spotify Premium and it ran out, sounds logical, but I enabled the 'random play' feature, now I can't disable it. Now the problem is, when I search for any song and ...

277 Views

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Like /dislike buttons are missing

Suddenly the tracks like / dislike buttons are missing. What happened? 

Newbie

Suddenly the tracks like / dislike buttons are missing. What happened? 

427 Views

0 replies

1 likes

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Aparece otro dispositivo y me cambia la musica

Hola! Cuando escucho musica a veces aparece como otro dispositivo y me cambia la musica que estoy escuchando. Si pongo la opcion de escuchar en mi telefono la cancion se reproduce pero pierde el sonido. Que hago para que ese dispositivo no me moleste...

Newbie

Hola! Cuando escucho musica a veces aparece como otro dispositivo y me cambia la musica que estoy escuchando. Si pongo la opcion de escuchar en mi telefono la cancion se reproduce pero pierde el soni...

NicoVanegas

Newbie

37415 Views

4 replies

61 likes

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Solved!! Som baixo

Estou cancelando minha assinatura pela segunda vez. Na primeira cancelei devido ao som ser muito baixo mesmo com os fones de ouvidos, em comparação com o Deezer a diferença é gritante. Peguei uma promoção boa e na segunda vez estou cancelando mais um...

Casual Listener

Estou cancelando minha assinatura pela segunda vez. Na primeira cancelei devido ao som ser muito baixo mesmo com os fones de ouvidos, em comparação com o Deezer a diferença é gritante. Peguei uma pro...

Robertocf

Newbie

38106 Views

18 replies

10 likes

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Daily Mix won't update

Hey,I'm a new Spotify Premium user,And I'm having an issue with the Daily Mix.When I just started using Spotify,I'd use it mainly to listen to my guilty pleasure tracks I didn't have in my library.Since then, I transferred my entire library onto spot...

Newbie

Hey, I'm a new Spotify Premium user, And I'm having an issue with the Daily Mix. When I just started using Spotify, I'd use it mainly to listen to my guilty pleasure tracks I didn't have in my li...

RobotWarrior

Composer

694 Views

1 replies

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Play queue button missing android

Hoping for some help locating the queue button. Its not in the upper right corner, ive tried uninstalling and reinstalling with no luck. Screenshot attached. Thanks!

Casual Listener

Hoping for some help locating the queue button.  Its not in the upper right corner, ive tried uninstalling and reinstalling with no luck.  Screenshot attached.   Thanks!

olopis

Regular

945 Views

3 replies

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Cant delete my account

Hello people.I have a big Problem which i cant seem to solve. I had to reboot my android and i have a premium account here at Spotify. My account said that i am a free user, which im not. They already zook money from my account and i am very angry ab...

Newbie

Hello people. I have a big Problem which i cant seem to solve. I had to reboot my android and i have a premium account here at Spotify. My account said that i am a free user, which im not. They alre...

306 Views

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LG V30+ music stops randomly

Since upgrading from apple to android iv had issues with Spotify , and it is my daily bread and butter. At the ost random times music will just stop playing . The app doesn't crash , the music just pauses . Causing me to have to get my phone out and ...

Newbie

Since upgrading from apple to android iv had issues with Spotify , and it is my daily bread and butter. At the ost random times music will just stop playing . The app doesn't crash , the music just p...

user-removed

Not applicable

1247 Views

3 replies

0 likes

Lg v30 stops
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No playlist browsing over Bluetooth (BMW)

Hello, I'm using Spotify over a Bluetooth connection in my BMW. Unfortunately, I can only skip forward and back from one song in a playlist to the next, but there is no option to show the entire playlist and select the desired song directly.This work...

Newbie

Hello,   I'm using Spotify over a Bluetooth connection in my BMW. Unfortunately, I can only skip forward and back from one song in a playlist to the next, but there is no option to show the en...

1030 Views

0 replies

16 likes

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No puedo adelantar las canciones locales.

Soy premium. Antes podía adelantar las canciones locales normalmente, pero ahora no puedo. Todo normal con las canciones de la app de spotify, pero ¿Por qué no me deja adelantar las canciones locales? Es muy molesto.

Newbie

Soy premium. Antes podía adelantar las canciones locales normalmente, pero ahora no puedo. Todo normal con las canciones de la app de spotify, pero ¿Por qué no me deja adelantar las canciones locales...

5910 Views

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Offline storage

Hi I have a P9Lite Android Spotify Premium I want to storage the download music in the sd card how can I change from internal memory to sd?

Newbie

Hi    I have a P9Lite Android  Spotify Premium  I want to storage the download music in the sd card how can I change from internal memory to sd?

406 Views

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Se borran canciones

Hola! Ya llevo un buen tiempo con mi cuenta premium, últimamente cada que se apaga o reinicio mi celular por cuestiones de batería o de señal de Red, se borran las canciones que tengo, al principio descargaba muchisimas, ahora solo descargo pocas por...

Newbie

Hola! Ya llevo un buen tiempo con mi cuenta premium, últimamente cada que se apaga o reinicio mi celular por cuestiones de batería o de señal de Red, se borran las canciones que tengo, al principio d...

Beto11

Casual Listener

4265 Views

6 replies

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The app closes when i stop the song

I have a Motorola moto g5s with Android 7.1.1 Android when i start a song i Go to Whatsapp for example, I stop the song from the notification bar and the norification disappear. Even if I am in the home, if I stop the song, the notification just disa...

Newbie

I have a Motorola moto g5s with Android 7.1.1 Android when i start a song i Go to Whatsapp for example, I stop the song from the notification bar and the norification disappear. Even if I am in the h...

262 Views

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I can't watch a music video on spotify

Hi! Can somebody help me on how to watch a music video on my mobile? I'm using samsung j2 2015. Please help me. I tried a couple times but it doesn't play the video. Thanks!

Newbie

Hi! Can somebody help me on how to watch a music video on my mobile? I'm using samsung j2 2015. Please help me. I tried a couple times but it doesn't play the video. Thanks!

345 Views

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Solved!! Duvida sobre apagar cache e dados

Estou suspeitando que mesmo depois de apagar as músicas da playlist, o spotify continua mantendo as músicas no armazenamento do cartão de memória do celular Estou querendo corrigir isso, se eu apertar na opção em configurações de apagar cache e dados...

Newbie

Estou suspeitando que mesmo depois de apagar as músicas da playlist, o spotify continua mantendo as músicas no armazenamento do cartão de memória do celular   Estou querendo corrigir isso, se ...

Bittencourt

Spotify Star

2499 Views

1 replies

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Android 8.1 Bluetooth Issues

Hi, when I upgraded to Android 8.1 my Spotify doesn't stay connected to my Sony XAV651 Car Stereo. I know it's not Android because my calls don't drop or other Music Apps don't drop. Is there a fix for this? I pay 10.67 usd a month and would like to ...

Newbie

Hi, when I upgraded to Android 8.1 my Spotify doesn't stay connected to my Sony XAV651 Car Stereo. I know it's not Android because my calls don't drop or other Music Apps don't drop. Is there a fix f...

513 Views

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Android
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No download quality setttings

Since the update to version 8.4.52.812 (armV7), there's no setting feature to change the download quality. Any ideas?

Newbie

Since the update to version 8.4.52.812 (armV7), there's no setting feature to change the download quality. Any ideas? 

304 Views

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new phone lost all songs and playlists

I recently got a new phone and lost all of my songs and playlist. Are they gone forever or is there a way to retrieve them. I am premium member as well. Any help would be great

Newbie

I recently got a new phone and lost all of my songs and playlist. Are they gone forever or is there a way to retrieve them. I am premium member as well. Any help would be great

378 Views

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Still receiving message notifications as interruptions even with my phone on DND

I have disabled notifications for messages, put my phone on dnd mode and ringer on silent, and I still receive an audio notification that interrupts my music.Using a Huawei P20 lite, is there something I am missing?

Newbie

I have disabled notifications for messages, put my phone on dnd mode and ringer on silent, and I still receive an audio notification that interrupts my music. Using a Huawei P20 lite, is there somet...

670 Views

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