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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 842997 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 842997 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14380 Views
  • 1 replies
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  • 14380 Views
  • 1 replies
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How do I stop downloading? T.T

I made a mistake. Big mistake. I toggled the «Download» tab on my library page back when it only had maybe 20 songs.I have since added more songs, thought I toggled it off, it's not green, hasn't been for months, but somehow my Spotify still wants to...

  • Casual Listener
  • I made a mistake. Big mistake. I toggled the «Download» tab on my library page back when it only had maybe 20 songs. I have since added more songs, thought I toggled it off, it's not green, hasn't b...
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  • 151 Views
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Sauvegarde carte sd

Bonjour,De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique comment on fait pour aider une personne qui a 80 ans et qui...

  • Casual Listener
  • Bonjour, De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique commen...
  • PG35
  • Newbie
  • 301 Views
  • 3 replies
  • 1 likes
  • 301 Views
  • 3 replies
  • 1 likes

Music still stops playing randomly

First of all, I would like to complain about how difficult it is to contact Spotify directly, I mean, having the community as the only way is bad customer support. The problem is described here: https://community.spotify.com/t5/Ongoing-Issues/Android...

  • Newbie
  • First of all, I would like to complain about how difficult it is to contact Spotify directly, I mean, having the community as the only way is bad customer support.   The problem is described h...
  • Joe
  • Community Legend
  • 565 Views
  • 3 replies
  • 1 likes
  • 565 Views
  • 3 replies
  • 1 likes

After putting to offline, online not possible, button does not work anymore

I had set to offline.Now trying to put online again, but the "Wiedergabe" I gues playx button, first on the list, does not work anymore..

  • Newbie
  • I had set to offline. Now trying to put online again, but the "Wiedergabe" I gues playx button, first on the list, does not work anymore..
  • 116 Views
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  • 116 Views
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Spotify storage

Why is spotify taking up so much storage on my Android phone it is taking up 46 gb how do I fix this

  • Regular
  • Why is spotify taking up so much storage on my Android phone it is taking up 46 gb how do I fix this 
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  • 183 Views
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everything about spotify always crashes

I use LineageOS on my phone. I can't use Spotify For a whie. It crashes when I try to start app. I can't delete it from settings or launcher.Just can delete it on playstore. Otherwise, packet manager is crashing. When I try to look my apps from setti...

  • Newbie
  • I use LineageOS on my phone. I can't use Spotify For a whie. It crashes when I try to start app. I can't delete it from settings or launcher.Just can delete it on playstore. Otherwise, packet manager...
  • Joe
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Spotify getting too heavy or am I outdated?

I've got a Samsung Galaxy Tab 310", 1,6GHz dual core 1Gb ram. My connection is 100/10 Mbps. I can stream Netflix medium quality without problem, play YouTube in 480, high resolution mkv video files, pretty high quality games... but I can't use Spotif...

  • Music Fan
  • I've got a Samsung Galaxy Tab 310", 1,6GHz dual core 1Gb ram. My connection is 100/10 Mbps. I can stream Netflix medium quality without problem, play YouTube in 480, high resolution mkv video files, ...
  • 361 Views
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  • 361 Views
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Missing play queue button on both kindle fire and android phone

I loaded Spotify premium on to kindle fire and HTC android phone yesterday and could not get my music to stop other than using the pause. The non-existent play queue button seems to be the key. WHERE IS IT!!!

  • Newbie
  • I loaded Spotify premium on to kindle fire and HTC android phone yesterday and could not get my music to stop other than using the pause. The non-existent play queue button seems to be the key. WHERE...
  • 138 Views
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  • 138 Views
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How to edit suggested preferences

I live in France but not interested in suggested french music. How can I change preferences, if there is such an option, to the country of my choice?

  • Newbie
  • I live in France but not interested in suggested french music. How can I change preferences, if there is such an option, to the country of my choice?
  • 496 Views
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  • 4 likes
  • 496 Views
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  • 4 likes

Can't delete a song in my titles

Hi everyone, I have "Ghost" from Skip the use as a song in my titles, but I just can't delete it. I tried but no matter wich way, even on my PC when i click on supress it still stays. Any help?

  • Newbie
  • Hi everyone,   I have "Ghost" from Skip the use as a song in my titles, but I just can't delete it. I tried but no matter wich way, even on my PC when i click on supress it still stays. ...
  • 111 Views
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  • 111 Views
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Solved!! spotify connect and sonos

Since spotify app on android: 8.4.30.688 it shows the sonos speakers but will not connect. Please advise...

  • Casual Listener
  • Since spotify app on android: 8.4.30.688 it shows the sonos speakers but will not connect.   Please advise...
  • k3tw13z3l
  • Casual Listener
  • 1143 Views
  • 2 replies
  • 1 likes
  • 1143 Views
  • 2 replies
  • 1 likes

Spotify volume lowers like receiving messages

Spotify volume keeps lowering while playing music on my phone (OnePlus 3, android 8.0) like it is supposed to do when receives messages. It keeps doing this although I'm not receiving messages and my phone is on silent...

  • Newbie
  • Spotify volume keeps lowering while playing music on my phone (OnePlus 3, android 8.0) like it is supposed to do when receives messages. It keeps doing this although I'm not receiving messages and my...
  • wtfqm
  • Newbie
  • 820 Views
  • 1 replies
  • 1 likes
  • volume
  • 820 Views
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App trouble

Hi everyone! I use a samsung galaxy j7 2016 and since the last update I cant log in my spotify account. The app just won't open. I tried reinstalling, cache cleaning and all suggestions above. Is it possible that is an app error? If so, how long unti...

  • Newbie
  • Hi everyone! I use a samsung galaxy j7 2016 and since the last update I cant log in my spotify account. The app just won't open. I tried reinstalling, cache cleaning and all suggestions above. Is it ...
  • 123 Views
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  • 123 Views
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Android TV update colored bars top left of screen

Latest update of spotify for android tv seems to have made a few changes to the GUI, most for the better. However now there are 3 colored blocks at the top left of screen at all times. They appear to change color to whatever the background/art is cur...

  • Newbie
  • Latest update of spotify for android tv seems to have made a few changes to the GUI, most for the better.  However now there are 3 colored blocks at the top left of screen at all times.  Th...
  • 125 Views
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  • 125 Views
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SONG IS NOT AVAILABLE

HiI have a Premium account but still not able to listen to some songs, e.g. Find a way by J Five. How is that possible?? It's so annoying considering I am paying for the service.RegardsDan

  • Newbie
  • Hi I have a Premium account but still not able to listen to some songs, e.g. Find a way by J Five. How is that possible?? It's so annoying considering I am paying for the service. Regards Dan
  • Joe
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
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Downloaded songs unavailable in offline mode

I have downloaded my selected songs, playlists - all of them show up as DLed ones even with that small green arrow next to each. But whenever I switch off wifi or cellular, all the songs disappear and I can't play them until the app connects to the i...

  • Casual Listener
  • I have downloaded my selected songs, playlists - all of them show up as DLed ones even with that small green arrow next to each.   But whenever I switch off wifi or cellular, all the songs dis...
  • Joe
  • Community Legend
  • 2708 Views
  • 3 replies
  • 0 likes
  • 2708 Views
  • 3 replies
  • 0 likes

[ANDROID] App tells me I am offline, what do I do?

Hi everyone, I just closed my Spotify app, but just as I was going to open it again, I was told to log in again. When I clicked the log in button after I had input all my information, the app told me I was offline and that I had to be online to log i...

  • Newbie
  • Hi everyone, I just closed my Spotify app, but just as I was going to open it again, I was told to log in again.  When I clicked the log in button after I had input all my information, the app t...
  • Joe
  • Community Legend
  • 1638 Views
  • 1 replies
  • 0 likes
  • 1638 Views
  • 1 replies
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Downloaded own music to spotify

i have a problem i downloaded music onto my laptop and put it on my spotify local files. I went onto my phone and added fhe song to a playlist i have in spotify and tried to download it but it sill wont play. How can i fix this?

  • Newbie
  • i have a problem i downloaded music onto my laptop and put it on my spotify local files. I went onto my phone and added fhe song to a playlist i have in spotify and tried to download it but it sill w...
  • Joe
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Android 8 - Volume changes constantly

Since the Update to Android 8 on my Oneplus 3, the app constantly fluctuates between 2 Levels of Volume.If I change the Volume it just it just goes back to one of those two Levels and starts changing again.I already disabled "Normalize Volume" as I w...

  • Newbie
  • Since the Update to Android 8 on my Oneplus 3, the app constantly fluctuates between 2 Levels of Volume. If I change the Volume it just it just goes back to one of those two Levels and starts changi...
  • D4c4n
  • Newbie
  • 3282 Views
  • 1 replies
  • 1 likes
  • 3282 Views
  • 1 replies
  • 1 likes

Speed up bug

Theres a really annoying bug where the speed of the song is increased by 1.5x or 2x. Restarting my android dint help the problem and its really bugging me.

  • Newbie
  • Theres a really annoying bug where the speed of the song is increased by 1.5x or 2x. Restarting my android dint help the problem and its really bugging me.
  • 167 Views
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  • 167 Views
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