Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello After I switched phone from a Galaxy S7 Edge to a Galaxy s9+ I have had bad sound. The sound is distorted att voices is "shattered". I have tried cleaning cache both on the phone it self and in the app. I have done a complete reinstallation. I ...
Hello After I switched phone from a Galaxy S7 Edge to a Galaxy s9+ I have had bad sound. The sound is distorted att voices is "shattered". I have tried cleaning cache both on the phon...
308 Views
0 replies
0 likes
Hi, I'm using Spotify v.8.4.46.575 on my Xiaomi Mi5 with Android 8.0.0. Spotify app, after I tried to clean the cache and after I reinstall the app, still saying there is an error in "Home" and that "Radio" is not available. Moreover from today when ...
Hi, I'm using Spotify v.8.4.46.575 on my Xiaomi Mi5 with Android 8.0.0. Spotify app, after I tried to clean the cache and after I reinstall the app, still saying there is an error in "Home" and that ...
306 Views
0 replies
0 likes
Ever since the beginning of March Spotify updated their andoid app where you could not longer access or shuffle your library instead it got replaced with favorites and became a buggy mess. Ive been hearing more people having this same issue while oth...
Ever since the beginning of March Spotify updated their andoid app where you could not longer access or shuffle your library instead it got replaced with favorites and became a buggy mess. Ive ...
1033 Views
0 replies
2 likes
I can not get my Spotify to work on My Gear S3F in LTE mode. I want to have it work this way when I am out running and do not have my phone with me. Help, how do I get this to work off of LTE vs WIFI.
I can not get my Spotify to work on My Gear S3F in LTE mode. I want to have it work this way when I am out running and do not have my phone with me. Help, how do I get this to work off of...
437 Views
0 replies
0 likes
The title is obvious... When I used another mobile data provider (my friend's simcard) it worked, but when I used my own mobile data I usually use it didn't work. I've reinstalled the app couple times, I've turned it on in setting and in the playlist...
The title is obvious... When I used another mobile data provider (my friend's simcard) it worked, but when I used my own mobile data I usually use it didn't work. I've reinstalled the app couple time...
312 Views
0 replies
0 likes
Uhm so my Spotify keeps playing only half of one song. And just that one song in particular
Uhm so my Spotify keeps playing only half of one song. And just that one song in particular
Casual Listener
1343 Views
2 replies
0 likes
All of my playlists seem to have disappeared and lots of random albums on my recently listened to, I have tried logging out and in again and they are still not there. Any ideas?
All of my playlists seem to have disappeared and lots of random albums on my recently listened to, I have tried logging out and in again and they are still not there. Any ideas?
349 Views
0 replies
0 likes
I had issue with my Spotify I have it now solved but for the ten time I lost all my music I downloaded I'm a premium subscriber for a long time. Can anyone help as to why I keep losing my downloaded music cost me an arm and a leg every time in data I...
I had issue with my Spotify I have it now solved but for the ten time I lost all my music I downloaded I'm a premium subscriber for a long time. Can anyone help as to why I keep losing my downl...
354 Views
0 replies
0 likes
I cannot log on. The login always fails. I tried disconnecting all devices I tried every combination of bluetooth and wlan. Nothing works and I'm frustrated beyond belief. In Germany you cannot set device passwords so that's out of question too. Can ...
I cannot log on. The login always fails. I tried disconnecting all devices I tried every combination of bluetooth and wlan. Nothing works and I'm frustrated beyond belief. In Germany you cannot set d...
327 Views
0 replies
0 likes
My Spotify was set for offline use and somehow I was logged out tried to get back into the app and says, ' you are set for offline mode please reconnect but it won't open my home page at all so I can do that so can anyone help me to get back on my Sp...
My Spotify was set for offline use and somehow I was logged out tried to get back into the app and says, ' you are set for offline mode please reconnect but it won't open my home page at all so I can...
330 Views
0 replies
0 likes
When I'm using spotify, my music will stop and show it's being used on a device I do not own. My music has been deleted amd new items are being added. I have removed the mew content and it reappears within a half hour.I've tried the sign out of every...
When I'm using spotify, my music will stop and show it's being used on a device I do not own. My music has been deleted amd new items are being added. I have removed the mew content and it reappears ...
331 Views
0 replies
0 likes
I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to loop just so i can loop the songs elsewhere. Can any...
I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to l...
523 Views
0 replies
2 likes
i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the mobile data connection, it did login. why is this h...
i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the ...
516 Views
0 replies
0 likes
I recently downloaded the new update for Android and when I went into the app, there was no tab for saved songs in the library. I had hundreds of songs saved but not in a playlist and now I'm not sure how to access them from my phone. I have the opti...
I recently downloaded the new update for Android and when I went into the app, there was no tab for saved songs in the library. I had hundreds of songs saved but not in a playlist and now I'm not sur...
Newbie
4766 Views
8 replies
7 likes
Unable to play videos at all even after changing country and/or using a VPN
Unable to play videos at all even after changing country and/or using a VPN
384 Views
0 replies
0 likes
My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else
My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else
296 Views
0 replies
0 likes
Just purchased a new Galaxy S9+, and it appears Spotify keeps deleting any music I download to my SD card. This is the same exact SD card I had in my LG V20 and I never had this problem. I had deleted everything before loading the SD card into my S9+...
Just purchased a new Galaxy S9+, and it appears Spotify keeps deleting any music I download to my SD card. This is the same exact SD card I had in my LG V20 and I never had this problem. I had delete...
668 Views
0 replies
0 likes
No puedo iniciar sesión desde mi LG por estar en modo offline, me da la opción de conectarme pero no da resultado, este problema lo tengo ya desde hace un mes.
No puedo iniciar sesión desde mi LG por estar en modo offline, me da la opción de conectarme pero no da resultado, este problema lo tengo ya desde hace un mes.
2661 Views
0 replies
6 likes
After updating to a Premium Account I realized that every time I create a Playlist I have to add a name for it. I don't know If this ist really an issue with Premium or Just a new "Feature"... But I liked It better when the Name of the Playlist was J...
After updating to a Premium Account I realized that every time I create a Playlist I have to add a name for it. I don't know If this ist really an issue with Premium or Just a new "Feature"... But I ...
802 Views
0 replies
0 likes
Que puedo hacer si mi prado no se ve reflejado? :'c
Que puedo hacer si mi prado no se ve reflejado? :'c
501 Views
0 replies
0 likes
