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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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My Spotify on android phone

My Spotify was set for offline use and somehow I was logged out tried to get back into the app and says, ' you are set for offline mode please reconnect but it won't open my home page at all so I can do that so can anyone help me to get back on my Sp...

Casual Listener

My Spotify was set for offline use and somehow I was logged out tried to get back into the app and says, ' you are set for offline mode please reconnect but it won't open my home page at all so I can...

319 Views

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Unknown device taking control of my spotify and changing my lists

When I'm using spotify, my music will stop and show it's being used on a device I do not own. My music has been deleted amd new items are being added. I have removed the mew content and it reappears within a half hour.I've tried the sign out of every...

Newbie

When I'm using spotify, my music will stop and show it's being used on a device I do not own. My music has been deleted amd new items are being added. I have removed the mew content and it reappears ...

322 Views

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Shuffle/Loop replaced with Like/Dislike

I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to loop just so i can loop the songs elsewhere. Can any...

Casual Listener

I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to l...

512 Views

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spotify works on mobile data connection,but doesnt on wifi connection

i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the mobile data connection, it did login. why is this h...

Newbie

i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the ...

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New Update Saved Song Issue

I recently downloaded the new update for Android and when I went into the app, there was no tab for saved songs in the library. I had hundreds of songs saved but not in a playlist and now I'm not sure how to access them from my phone. I have the opti...

Newbie

I recently downloaded the new update for Android and when I went into the app, there was no tab for saved songs in the library. I had hundreds of songs saved but not in a playlist and now I'm not sur...

jello9

Newbie

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Unable to play videos at all

Unable to play videos at all even after changing country and/or using a VPN

Newbie

Unable to play videos at all even after changing country and/or using a VPN

368 Views

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Useless download

My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else

Newbie

My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else 

286 Views

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Spotify deleting downloaded music

Just purchased a new Galaxy S9+, and it appears Spotify keeps deleting any music I download to my SD card. This is the same exact SD card I had in my LG V20 and I never had this problem. I had deleted everything before loading the SD card into my S9+...

Newbie

Just purchased a new Galaxy S9+, and it appears Spotify keeps deleting any music I download to my SD card. This is the same exact SD card I had in my LG V20 and I never had this problem. I had delete...

660 Views

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Tu configuración actual está establecida en modo offline

No puedo iniciar sesión desde mi LG por estar en modo offline, me da la opción de conectarme pero no da resultado, este problema lo tengo ya desde hace un mes.

Newbie

No puedo iniciar sesión desde mi LG por estar en modo offline, me da la opción de conectarme pero no da resultado, este problema lo tengo ya desde hace un mes.

2645 Views

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Playlist name

After updating to a Premium Account I realized that every time I create a Playlist I have to add a name for it. I don't know If this ist really an issue with Premium or Just a new "Feature"... But I liked It better when the Name of the Playlist was J...

Newbie

After updating to a Premium Account I realized that every time I create a Playlist I have to add a name for it. I don't know If this ist really an issue with Premium or Just a new "Feature"... But I ...

787 Views

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Music changed and stop playing through my device.

I was listening to one of my usual playlists at work, when suddenly the song skips to this entirely different playlist I've never played before. What's worse is that this song in particular was a less-than-appropriate rap song that anyone could have ...

Newbie

I was listening to one of my usual playlists at work, when suddenly the song skips to this entirely different playlist I've never played before. What's worse is that this song in particular was a les...

290 Views

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Application opens randomly on samsung s9

I am considering getting premium, but sometimes when I unlock my phone I am greeted by spotify. I didn't open it, but it is there. I use multiple bluetooth devices that I may connect randomly, one is a motorcycle headset and another is a smartwatch t...

Newbie

I am considering getting premium, but sometimes when I unlock my phone I am greeted by spotify.  I didn't open it, but it is there.  I use multiple bluetooth devices that I may connect rand...

421 Views

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Storage space for 2800 songs playlist

Hello everyone !! I have a little question. If I subscribe to Spotify Premium, could you tell me approximately how much storage space in Mega Bytes can I use on my Android cell if I download my playlist of 2,800 songs for offline listening? many than...

Casual Listener

Hello everyone !! I have a little question. If I subscribe to Spotify Premium, could you tell me approximately how much storage space in Mega Bytes can I use on my Android cell if I download my playl...

602 Views

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No puede elegir lugar de almacenamiento

Tengo un Huawei GW, y seleccioné como almacenamiento principal la memoria externa. Ahora, cuando descargo música en Spotify, no aparece la opción para elegir el lugar de almacenamiento. Debería suponer que va a almacenar lo descargado en la memoria e...

Newbie

Tengo un Huawei GW, y seleccioné como almacenamiento principal la memoria externa. Ahora, cuando descargo música en Spotify, no aparece la opción para elegir el lugar de almacenamiento. Debería supon...

272 Views

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Solved!! Premium online on Android, track order in a reeeally long playlist acting weird (shuffle off)

I am listening to an audiobook on my phone with Spotify premium. In a book the order of the tracks is important, especially when a book is large and cut into 500+ pieces. I may not have noticed it at once, but on my phone the order is acting weird - ...

Newbie

I am listening to an audiobook on my phone with Spotify premium. In a book the order of the tracks is important, especially when a book is large and cut into 500+ pieces. I may not have noticed ...

hughbetcha86

Gig Goer

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App is downloading even if download is set to off

As one can see in the images attached Spotify is still downloading data despite downloading via cellular being set to off. This was not happening before. Setting Spotify to offline mode every time that I change between WiFi and 4G doesn't seem like a...

Newbie

As one can see in the images attached Spotify is still downloading data despite downloading via cellular being set to off. This was not happening before. Setting Spotify to offline mode every time th...

264 Views

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offline play queue

Hi, my android phone stopped allowing me to add tracks to my queue when offline a few days ago. It won't let me see the menu (the three dots next to a track) when offline at all anymore. I've never had this problem before. Could any of you guys help?

Newbie

Hi, my android phone stopped allowing me to add tracks to my queue when offline a few days ago. It won't let me see the menu (the three dots next to a track) when offline at all anymore. I've ne...

337 Views

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REPORTING MOD VERSION STILL WORKING

I want to report a mod version of spotify still working. 

Casual Listener

I want to report a mod version of spotify still working.  

Zalvo

Casual Listener

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Songs play Randomly on S8

Hey! I have a problem since this morning. Spotify is just playing randomly songs. I already signed out all devices but its still doing this. I also changed my password and signed out all devices again. Does anyone else have this problem? Can you help...

Casual Listener

Hey!   I have a problem since this morning. Spotify is just playing randomly songs. I already signed out all devices but its still doing this. I also changed my password and signed out all dev...

mfcodonoso

Newbie

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