Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1077 Views
  • 0 replies
  • 4 likes

Podcasts restarts from beginning for no reason

I've started listening to a lot of podcasts in Spotify the last few months. Sometimes I have to pause the podcast for a few minutes because life, and when i want to resume, it starts over from the beginning. This is completely ruining podcasts in spo...

  • Regular
  • I've started listening to a lot of podcasts in Spotify the last few months.   Sometimes I have to pause the podcast for a few minutes because life, and when i want to resume, it starts over fr...
  • 1104 Views
  • 0 replies
  • 9 likes
  • Podcasts
  • 1104 Views
  • 0 replies
  • 9 likes

Playlist shuffle not working

Hi,So I have this playlist containing only songs from my 2 favorite artists (let's call them artist1 and artist2). The playlist contains about 45 songs from artist1 and 60 songs from artist2, so pretty even. The shuffle function used to work great, b...

  • Newbie
  • Hi, So I have this playlist containing only songs from my 2 favorite artists (let's call them artist1 and artist2). The playlist contains about 45 songs from artist1 and 60 songs from artist2, so pr...
  • 542 Views
  • 0 replies
  • 3 likes
  • shuffle
  • 542 Views
  • 0 replies
  • 3 likes

Playlist: Shuffle turns off after selecting songs

I'm on the latest beta version (8.4.53.690 armv7). On previous versions, if shuffle is enabled and you select any song shuffle will stay enabled. However, in this version, shuffle turns off when another song is selected. Is this intentional or a bug?

  • Newbie
  • I'm on the latest beta version (8.4.53.690 armv7). On previous versions, if shuffle is enabled and you select any song shuffle will stay enabled.   However, in this version, shuffle turns off ...
  • 380 Views
  • 0 replies
  • 0 likes
  • 380 Views
  • 0 replies
  • 0 likes

Spotify suddenly logout on Android - cannot reconnect

Hi, I want to report an issue that really made me angry.I have Spotify Premium and have been using it for years. I have several playlists on my account, and several songs downloaded for offline listening during travelling.Last week, when I was travel...

  • Casual Listener
  • Hi, I want to report an issue that really made me angry. I have Spotify Premium and have been using it for years. I have several playlists on my account, and several songs downloaded for offline lis...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Spotfiy keeps playing while phone is ringing on adroid mi6

Spotfiy keeps playing while phone is ringing on adroid mi6. I want to stop spotify when phone is ringing but it happens when phone in vibration. How can i fix that

  • Newbie
  • Spotfiy keeps playing while phone is ringing on adroid mi6. I want to stop spotify when phone is ringing but it happens when phone in vibration. How can i fix that
  • Joe
  • Community Legend
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes

Spotify wants to download already downloaded playlist - there is no space

I recently had to log in to Spotify on my mobile phone (Android Galaxy S2, OS 4.2). I already have all the songs downloaded on my external SD, but Spotify wants to download them again and finds out there is no space. I have problems with my internal ...

  • Casual Listener
  • I recently had to log in to Spotify on my mobile phone (Android Galaxy S2, OS 4.2). I already have all the songs downloaded on my external SD, but Spotify wants to download them again and finds out t...
  • Joe
  • Community Legend
  • 587 Views
  • 3 replies
  • 0 likes
  • 587 Views
  • 3 replies
  • 0 likes

Potential bug?

I use spotify all the time, every day. I'm a premium user and i recommend the app to everyone, but i noticed something since the most recent update that is bothering me.If i'm playing music or a podcast from seemingly any source (saved or playlists o...

  • Newbie
  • I use spotify all the time, every day. I'm a premium user and i recommend the app to everyone, but i noticed something since the most recent update that is bothering me. If i'm playing music or a po...
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

SCROBBLE NOT FINISHING, PLZ HELP

Hello!!When i play a song on my phone you can see that it scrobbles on my monitor. When the song is finished on my phone it does not show that i have scrobbled the song i just listened to. I just shows the new song that comes onIt works totally fine ...

  • Newbie
  • Hello!! When i play a song on my phone you can see that it scrobbles on my monitor. When the song is finished on my phone it does not show that i have scrobbled the song i just listened to. I just s...
  • Joe
  • Community Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Music Playback (Bug?)

It has been a while as a Premium user and I have been able to use every feature available such as playing any song and downloading your own music. 2 days ago I have encountered an issue specifically for local files saved from my Android Phone. The lo...

  • Casual Listener
  • It has been a while as a Premium user and I have been able to use every feature available such as playing any song and downloading your own music. 2 days ago I have encountered an issue specifically ...
  • Joe
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

can i only hear explicit versions?

Hi there! I dont want to hear the edited version of songs, I only want to hear the original (sometimes explicit) versions. when I looked at "settings" I couldnt find the explicit option. what can be done?

  • Newbie
  • Hi there!  I dont want to hear the edited version of songs, I only want to hear the original (sometimes explicit) versions. when I looked at "settings" I couldnt find the explicit option. what ...
  • emilyxo
  • Regular
  • 744 Views
  • 1 replies
  • 0 likes
  • 744 Views
  • 1 replies
  • 0 likes

Accident!

Hi guys, I accidently used a Gift Code for a wrong e-mail. Is it possible to retrograde it?

  • Newbie
  • Hi guys, I accidently used a Gift Code for a wrong e-mail. Is it possible to retrograde it?
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Solved!! Scrobbles appear on last.fm during play then vanish

I noticed today that when I play a track on Android it appears on last.fm as "scrobbling now" but when the track is finished the scrobble vanishes on last.fm and isn't registered. This doesn't happen from the desktop client. I tried switching offline...

  • Roadie
  • I noticed today that when I play a track on Android it appears on last.fm as "scrobbling now" but when the track is finished the scrobble vanishes on last.fm and isn't registered. This doesn't happen...
  • raacampbell
  • Roadie
  • 1077 Views
  • 4 replies
  • 1 likes
  • 1077 Views
  • 4 replies
  • 1 likes

Solved!! Local files on Android won't skip to center of song

Recently I've been listening to a lot of audiobooks on my phone by downloading the local files from my computer. Unfortunately today I tried to jump back into the middle of a book and the app won't let me on iPhone or android. I can listen to the boo...

  • Casual Listener
  • Recently I've been listening to a lot of audiobooks on my phone by downloading the local files from my computer. Unfortunately today I tried to jump back into the middle of a book and the app won't l...
  • Hyteluk
  • Casual Listener
  • 1468 Views
  • 3 replies
  • 4 likes
  • local files
  • 1468 Views
  • 3 replies
  • 4 likes

Tracks skipping a second after phone turns on or off

This happens every single time. The act of pressing the power button, or even the screen turning on from a notification causes the track on spotify to skip ahead a second or two. I tried reinstalling entirely, tried on different networks, different p...

  • Casual Listener
  • This happens every single time. The act of pressing the power button, or even the screen turning on from a notification causes the track on spotify to skip ahead a second or two. I tried reinstalling...
  • xtrasurs
  • Casual Listener
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problemas con las canciones descargadas

Hace unos dias descargue todas las canciones de mi biblioteca pero cuando pongo el modo offline o no tengo conexion las canciones no se reproducen y me dice que no estan disponibles. La musica la baje a traves de wifi, desbincule mis dispositivos off...

  • Casual Listener
  • Hace unos dias descargue todas las canciones de mi biblioteca pero cuando pongo el modo offline o no tengo conexion las canciones no se reproducen y me dice que no estan...
  • vnm07
  • Newbie
  • 21856 Views
  • 3 replies
  • 0 likes
  • 21856 Views
  • 3 replies
  • 0 likes

Spotify with alexa. YOU make it easy for me....

I see a lot of stupid solutions that require ME to do some pain in the **bleep** work, just so my family can use spotify easily between our echo devices. Here's the thing.... .I PAY BOTH OF THOSE COMPAINES MONTHLY. YOU FIX IT AND MAKE IT easier for M...

  • Newbie
  • I see a lot of stupid solutions that require ME to do some pain in the **bleep** work,  just so my family can use spotify easily between our echo devices.  Here's the thing.... .I PAY BOTH ...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Audio Stutter when using Bluetooth with Spotify Android app

When I play audio from the Spotify Android app to Bluetooth speakers, I get little audio stutter/blips a few times per minute. I've verified this is a problem with Bluetooth in the Spotify Android app by checking the following:1. Issue doesn't occur ...

  • Casual Listener
  • When I play audio from the Spotify Android app to Bluetooth speakers, I get little audio stutter/blips a few times per minute.   I've verified this is a problem with Bluetooth in the Spotify A...
  • Cat_fish
  • Newbie
  • 39047 Views
  • 20 replies
  • 25 likes
  • Android
    Bluetooth stutter
  • 39047 Views
  • 20 replies
  • 25 likes

Saving the last song played in a list of songs

Hi everyone. I would like to know how to save the position of the last song played in a list of songs so as not to go on playing the same songs after leaving it to play other lists and then come back. Thanks in advance.

  • Newbie
  • Hi everyone.   I would like to know how to save the position of the last song played in a list of songs so as not to go on playing the same songs after leaving it to play other lists and then ...
  • 398 Views
  • 0 replies
  • 0 likes
  • 398 Views
  • 0 replies
  • 0 likes

Free Mobile Android App Won't Shuffle Playlists Anymore

My Free mobile Spotify app will not shuffle anymore. It always plays my playlists from the top of the list in order, which is quite frustrating since the songs at the bottom of the list never get played and I have to hear the same songs every day tha...

  • Casual Listener
  • My Free mobile Spotify app will not shuffle anymore. It always plays my playlists from the top of the list in order, which is quite frustrating since the songs at the bottom of the list never get pla...
  • AlexSAllred
  • Casual Listener
  • 1449 Views
  • 2 replies
  • 4 likes
  • 1449 Views
  • 2 replies
  • 4 likes

Search mechanism doesn't works correctly

This happens when I try to search a music on my playlists. I write the name of the music but when I click, the music that is reproduced is the first music of the playlist. This happens even on the desktop version. Another example: when a search an ar...

  • Newbie
  • This happens when I try to search a music on my playlists. I write the name of the music but when I click, the music that is reproduced is the first music of the playlist. This happens even on the de...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes