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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842716 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842716 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14282 Views
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  • 14282 Views
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Spotify stops playing mid-song, disappears from status bar but app is still open

Same thing is happening for a couple of weeks now on my Spotify app (premium account), after I've switched to a new Anroid phone (Huawei) - before that no problems at all: Spotify just stops playing mid-song and the app symbol disappears from the sta...

  • Newbie
  • Same thing is happening for a couple of weeks now on my Spotify app (premium account), after I've switched to a new Anroid phone (Huawei) - before that no problems at all: Spotify just stops playing ...
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  • 214 Views
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Spotify connect doesn't connect to sonos

Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. Reset router. Reset devices. Unlinked spotify to son...

  • Newbie
  • Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. R...
  • cvanquic
  • Newbie
  • 282 Views
  • 2 replies
  • 1 likes
  • 282 Views
  • 2 replies
  • 1 likes

Playlist not working

When i select my playlist it plays a random song i don't know and have never heard of but won't play any songs on my list.

  • Newbie
  • When i select my playlist it plays a random song i don't know and have never heard of but won't play any songs on my list.  
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Superuser Contribution Selected songs for Queue get deselected when you scroll past them.

So one of the best features of Spotify for me was the queue, I used to be able to shuffle and then select indivdidual songs, press "Add to Queue" and then all the songs I selected would then play next. Starting last week suddenly that feature is glic...

  • Regular
  • So one of the best features of Spotify for me was the queue, I used to be able to shuffle and then select indivdidual songs, press "Add to Queue" and then all the songs I selected would then play nex...
  • TheLeapingGoat
  • Casual Listener
  • 1564 Views
  • 8 replies
  • 5 likes
  • 1564 Views
  • 8 replies
  • 5 likes

Fb adds on Spotify

Why am I forced to click on fb add or shut down Spotify. Is this a scam at work or what. It better not be on purpose .

  • Newbie
  • Why am I forced to click on fb add or shut down Spotify. Is this a scam at work or what. It better not be on purpose .
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  • 195 Views
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App Asks for Premium; Won't play

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music plays. I have no way at the moment to listen to music wi...

  • Casual Listener
  • I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music ...
  • Cadillacgirl
  • Newbie
  • 8049 Views
  • 8 replies
  • 1 likes
  • Shuffle play
    won't play
  • 8049 Views
  • 8 replies
  • 1 likes

Won't download

First time Spotify user here. Trying to download an album for offline use. I am on a WiFi connection. Plenty of bandwidth (60mb/s). I have tried on two differnt wifi networks now. 40+ gigabytes free on my phone. Song says to "go to settings to downlo...

  • Newbie
  • First time Spotify user here. Trying to download an album for offline use. I am on a WiFi connection. Plenty of bandwidth (60mb/s). I have tried on two differnt wifi networks now. 40+ gigabytes free ...
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  • 150 Views
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"Your music" keeps getting excluded every month

I never had a problem with the payment on my spotify account, but EVERY month all the songs that are available offline get excluded. Every single month, i don't have a payment problem, and i have plenty of free space on my cellphone, and i only use o...

  • Newbie
  • I never had a problem with the payment on my spotify account, but EVERY month all the songs that are available offline get excluded. Every single month, i don't have a payment problem, and i have ple...
  • 132 Views
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  • 132 Views
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Cant connect to Sonos

Hey all. Idont know what happend. But suddanly i cant connect from my Spotify app to my sonos devices. I can see them but when i tab them nothing happends.I have talked with Sonos support but nothing helps. We have tryed1: Restart all devices2: Reins...

  • Casual Listener
  • Hey all.   Idont know what happend. But suddanly i cant connect from my Spotify app to my sonos devices.   I can see them but when i tab them nothing happends. I have talked with Sonos...
  • Coffeebeanski
  • Newbie
  • 291 Views
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  • 291 Views
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Spotify app for Windows 10 - Windows phones, Tablets, PC and Xbox One

Hi all,I have just installed Spotify on my Amazon fire and although I'm a premium member its not letting me download any music .I already have the same music downloaded on my mobile,please help . thanks..Scott.

  • Newbie
  • Hi all,I have just installed Spotify on my Amazon fire and although I'm a premium member its not letting me download any music .I already have the same music downloaded on my mobile,please help . tha...
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  • 97 Views
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Solved!! Put mixtapes on Spotify

Hi, Many of the beats that i'm seeking for aren't there because they have been released on mixtapes. Why Spotify don't put mixtapes on their network? Artists can get revenu from it even if at the start it's free stuff and users can make real playlist...

  • Casual Listener
  • Hi,   Many of the beats that i'm seeking for aren't there because they have been released on mixtapes. Why Spotify don't put mixtapes on their network? Artists can get revenu from it even if a...
  • danscants
  • Newbie
  • 8336 Views
  • 3 replies
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  • 8336 Views
  • 3 replies
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Downloading an album on premium from Android

When I select an album, I am wanting to download the album to be able to listen to it off line later. However, the download option does not appear so there is nothing to turn on? Any ideas?

  • Newbie
  • When I select an album, I am wanting to download the album to be able to listen to it off line later. However, the download option does not appear so there is nothing to turn on? Any ideas?
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  • 117 Views
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Solved!! my offline music are getting deleted.

look, it's the fourth time I'm this month that I have to download all my playlists and offline music again, because the just get deleted. If I try to listen to a music that was already downloaded it uses all my internet just like I'd be streaming it....

  • Regular
  • look, it's the fourth time I'm this month that I have to download all my playlists and offline music again, because the just get deleted. If I try to listen to a music that was already downloaded it ...
  • user-removed
  • Not applicable
  • 4139 Views
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  • 4139 Views
  • 8 replies
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Solved!! Solved: No volume control on Gear S3 Tizen 3.0 update

Update 2017-12-05: Volume control solved and confirmed working in latest update version 1.2.1 available in gear app store. After udating Gear s3 to latest Tizen 3.0 update volume adjust menu in spotify no longer works, when pressing the volume icon i...

  • Casual Listener
  • Update 2017-12-05: Volume control solved and confirmed working in latest update version 1.2.1 available in gear app store.   After udating Gear s3 to latest Tizen 3.0 update volume adjust menu...
  • profreddan
  • Casual Listener
  • 7881 Views
  • 7 replies
  • 4 likes
  • Android
    Gear S3
    smartwatch
    tizen
  • 7881 Views
  • 7 replies
  • 4 likes

Show all offline Songs on the smartphone

Hello, I want to see which songs I've "offline available" on my smartphone. I have the feeling that I don't need all of them and my smartphone has no more disc space so I want to kick out some songs that I've downloaded. So: is it possible to show al...

  • Newbie
  • Hello,   I want to see which songs I've "offline available" on my smartphone. I have the feeling that I don't need all of them and my smartphone has no more disc space so I want to kick out so...
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  • 144 Views
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The music stops.

Recently I have had an issue with my music stopping for no reason. I will start playing a song and after a couple of minutes it will stop. The app doesn't close, the music just stops so I have to press play again. This happens every few minutes.

  • Regular
  • Recently I have had an issue with my music stopping for no reason.  I will start playing a song and after a couple of minutes it will stop.  The app doesn't close, the music just stops so I...
  • Joe
  • Community Legend
  • 253 Views
  • 10 replies
  • 0 likes
  • 253 Views
  • 10 replies
  • 0 likes

Hello everybody

Does anybody know the reason why spotify its not running in my phone? I already installed it again and it doesnt load anything in it!!!?

  • Casual Listener
  • Does anybody know the reason why spotify its not running in my phone? I already installed it again and it doesnt load anything in it!!!?
  • 108 Views
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  • 108 Views
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Spotify app settings to download over WiFi only don't work!

I've turned off WiFi to double check I'm not somehow connected to WiFi, and it still downloads songs.I have a Nexus phone, Verizon network.Data settings have been adjusted so Spotify can't use data in the background.My Spotify app settings are set to...

  • Newbie
  • I've turned off WiFi to double check I'm not somehow connected to WiFi, and it still downloads songs. I have a Nexus phone, Verizon network. Data settings have been adjusted so Spotify can't use da...
  • 175 Views
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  • 175 Views
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how do you stop playback

Hiwhen I listen to an album via blue tooth in my car the album wont stop playing on my phone when I leave the car,even when I turn the bluetooth ,wi-fi off it is still on my phone screen and playing. is thre a way to stop spotify on my phone when I a...

  • Newbie
  • Hi when I listen to an album via blue tooth in my car the album wont stop playing on my phone when I leave the car,even when I turn the bluetooth ,wi-fi off it is still on my phone screen and playin...
  • 110 Views
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  • 110 Views
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VERY loud pop between tracks

This VERY loud pop occurs between tracks. At first, it was when I had crossfade enabled. Now it's right in the middle of EVERY song. It's ruined two pairs of professional headphones (it's that loud). My ears start ringing every time I hear it now. Th...

  • Music Fan
  • This VERY loud pop occurs between tracks. At first, it was when I had crossfade enabled. Now it's right in the middle of EVERY song. It's ruined two pairs of professional headphones (it's that loud)....
  • djansen1987
  • Casual Listener
  • 538 Views
  • 4 replies
  • 1 likes
  • 538 Views
  • 4 replies
  • 1 likes