Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello, So I now have the Spotify version 8.4.48.497 and I cannot find my music library. If I open the webplayer or the app on my laptop it's there. but on the mobile app I cannot seem to find them and I really would like to have them on my phone. Any...
Hello, So I now have the Spotify version 8.4.48.497 and I cannot find my music library. If I open the webplayer or the app on my laptop it's there. but on the mobile app I cannot seem to fin...
291 Views
0 replies
0 likes
I can't seem to log in to my account. I've tried resetting my password and when I log in it doesn't say that I have the wrong password, it just won't log in. Please help!
I can't seem to log in to my account. I've tried resetting my password and when I log in it doesn't say that I have the wrong password, it just won't log in. Please help!
268 Views
0 replies
0 likes
I'm trying to make a collaborative playlist with my friends. Not only am I not able to view her playlist unless she shares the link, even if it's set to public, but I'm not able to add any songs to it. I've had Spotify for two days and I've been maki...
I'm trying to make a collaborative playlist with my friends. Not only am I not able to view her playlist unless she shares the link, even if it's set to public, but I'm not able to add any s...
337 Views
0 replies
0 likes
I created a playlist with about a hundred songs. Thing is, every time I play it on my mobile (shuffle play), the same songs get played, in the same order.Is this a limitation of the free version? I didn't see this documented anywhere...
I created a playlist with about a hundred songs. Thing is, every time I play it on my mobile (shuffle play), the same songs get played, in the same order. Is this a limitation of the free version? I...
813 Views
0 replies
1 likes
I'm really fed up lol.First I had the problem which logs you out then keeps telling you to go online in order to login, which is impossible, then after a fresh reinstallament the application now works as fast as my grandmother running.I click on my l...
I'm really fed up lol.First I had the problem which logs you out then keeps telling you to go online in order to login, which is impossible, then after a fresh reinstallament the application now work...
Newbie
2542 Views
3 replies
0 likes
Ive been using spotify for quite a while now, and ive always really liked the old layout [being the one with the smaller album art and the generally smaller layout] Yesterday, I reinstalled the app on my phone and the entire layout had changed to thi...
Ive been using spotify for quite a while now, and ive always really liked the old layout [being the one with the smaller album art and the generally smaller layout] Yesterday, I reinst...
Roadie
913 Views
1 replies
0 likes
I recently ended my spotify premium, only to find that shuffle mode only plays the first songs at the top of my playlist. It is stuck playing the first 10 or 12 or so. I have tried uninstalling, clearing cache, and even spotify shuffler, and still it...
I recently ended my spotify premium, only to find that shuffle mode only plays the first songs at the top of my playlist. It is stuck playing the first 10 or 12 or so. I have tried uninstalling, clea...
694 Views
0 replies
1 likes
When I use Google Assistant to play a song through Spotify then it plays it, but when it's done it starts another song. I don't want this at all; if I wanted to start a new station then I'd ask for it. Is there a way to only play a single requested s...
When I use Google Assistant to play a song through Spotify then it plays it, but when it's done it starts another song. I don't want this at all; if I wanted to start a new station then I'd ask for i...
350 Views
0 replies
0 likes
toda vez que fecho o app , ele desconecta , e nao consigo ouvir as musicas salvas(offline), nao sei oque fazer
toda vez que fecho o app , ele desconecta , e nao consigo ouvir as musicas salvas(offline), nao sei oque fazer
Spotify Star
1393 Views
3 replies
0 likes
Hey ich brauche dringend Hilfe. Spotify lädt bei mir ständig Musik ohne Aufforderung runter die ich garnicht haben möchte (meistens die gleiche). An einem Tag hat Spotify sogar einfach Musik abgespielt obwohl die Tastensperre drin war und ich Spotify...
Hey ich brauche dringend Hilfe. Spotify lädt bei mir ständig Musik ohne Aufforderung runter die ich garnicht haben möchte (meistens die gleiche). An einem Tag hat Spotify sogar einfach Musik...
6110 Views
0 replies
2 likes
The app keeps taking up more and more space. Even after emptying the cache from the app, it was still 3.2GB Now it's up to 5, and I haven't added anything. No adding to my library no downloading anything. Streaming only, so how can i manage the ridic...
The app keeps taking up more and more space. Even after emptying the cache from the app, it was still 3.2GB Now it's up to 5, and I haven't added anything. No adding to my library no downloading anyt...
405 Views
0 replies
0 likes
Sorry..first post on these forums. been using Spotify for a whilei remember a feature, where I could select a genre I.e.lve songs..80’ s etc and then spotify would create a playlist... i can can no longer find this feature
Sorry..first post on these forums. been using Spotify for a while i remember a feature, where I could select a genre I.e.lve songs..80’ s etc and then spotify would create a playlist... &n...
271 Views
0 replies
0 likes
Tengo un problemas con mi xiaom redmi5 cuando la pantalla está en Standby no sale ni el botón de me gusta o el de agregar a mi biblioteca ( + ). He intentado darle todos los privilegios a la app pero aún así no aparece la función.
Tengo un problemas con mi xiaom redmi5 cuando la pantalla está en Standby no sale ni el botón de me gusta o el de agregar a mi biblioteca ( + ). He intentado darle todos los privilegios a la app pero...
342 Views
0 replies
0 likes
WHile in the car utilizing bluetooth, the songs are stopping and starting throughout the entire song. It's not only one song or artist. It's every song. I'm using Android 7.0. This is a recent development and has resulted in me turning off the app. I...
WHile in the car utilizing bluetooth, the songs are stopping and starting throughout the entire song. It's not only one song or artist. It's every song. I'm using Android 7.0. This is a recent develo...
405 Views
0 replies
0 likes
I recently got a family premium package. after getting back into my account t the songs only play for around 10 seconds and stops? Anyone know how to fix this? I've logged out Every Where. restarted my phone.
I recently got a family premium package. after getting back into my account t the songs only play for around 10 seconds and stops? Anyone know how to fix this? I've logged out Every Wh...
607 Views
0 replies
0 likes
Hello, I dont know why but for few days in my top recommendations tab i have strange german/netherlands disco/hip-hop or eletronic music. There are no suggestions that actually make any sense, recommended stuff is completely not something I listen to...
Hello, I dont know why but for few days in my top recommendations tab i have strange german/netherlands disco/hip-hop or eletronic music. There are no suggestions that actually ...
Casual Listener
681 Views
2 replies
2 likes
I started using spotify on my samsung phone and I keep getting suggested songs while Im trying to listen to a specific artist.I looked up how to turn off suggested songs and everything said to turn off autoplay.I did that and the suggested songs stil...
I started using spotify on my samsung phone and I keep getting suggested songs while Im trying to listen to a specific artist. I looked up how to turn off suggested songs and everything said to turn...
Community Legend
1059 Views
1 replies
0 likes
Its happening a lot lately, i'm listening to music in the car for instance, i pause music, and a couple of seconds later music starts again with no handling of the device. I close the app and that fixes the issue but if i leave it open its almoast ce...
Its happening a lot lately, i'm listening to music in the car for instance, i pause music, and a couple of seconds later music starts again with no handling of the device. I close the app an...
228 Views
0 replies
0 likes
Hey there, I'm facing a weird problem.Last night I was using Spotify with no problems in offline mod and with my phone gone in air mod (or how it's called in English, as I'm using in Turkish I'm translating everything on my own.)Anyways, I have falle...
Hey there, I'm facing a weird problem.Last night I was using Spotify with no problems in offline mod and with my phone gone in air mod (or how it's called in English, as I'm using in Turkish I'm tran...
588 Views
0 replies
0 likes
I have spotify student premium account and every now and then my songs are deleted. Does this have to do with the student account? I have automatic payment so i don't lose even a day without premium. I tried to not update the app (android) but it sti...
I have spotify student premium account and every now and then my songs are deleted. Does this have to do with the student account? I have automatic payment so i don't lose even a day without premium....
339 Views
0 replies
0 likes
