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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

386966 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8033 Views

0 replies

7 likes

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Solved!! Som baixo

Estou cancelando minha assinatura pela segunda vez. Na primeira cancelei devido ao som ser muito baixo mesmo com os fones de ouvidos, em comparação com o Deezer a diferença é gritante. Peguei uma promoção boa e na segunda vez estou cancelando mais um...

Casual Listener

Estou cancelando minha assinatura pela segunda vez. Na primeira cancelei devido ao som ser muito baixo mesmo com os fones de ouvidos, em comparação com o Deezer a diferença é gritante. Peguei uma pro...

Robertocf

Newbie

40246 Views

18 replies

10 likes

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  • 18 replies
  • 10 likes

Daily Mix won't update

Hey,I'm a new Spotify Premium user,And I'm having an issue with the Daily Mix.When I just started using Spotify,I'd use it mainly to listen to my guilty pleasure tracks I didn't have in my library.Since then, I transferred my entire library onto spot...

Newbie

Hey, I'm a new Spotify Premium user, And I'm having an issue with the Daily Mix. When I just started using Spotify, I'd use it mainly to listen to my guilty pleasure tracks I didn't have in my li...

RobotWarrior

Composer

764 Views

1 replies

0 likes

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  • 1 replies
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Play queue button missing android

Hoping for some help locating the queue button. Its not in the upper right corner, ive tried uninstalling and reinstalling with no luck. Screenshot attached. Thanks!

Casual Listener

Hoping for some help locating the queue button.  Its not in the upper right corner, ive tried uninstalling and reinstalling with no luck.  Screenshot attached.   Thanks!

olopis

Regular

1016 Views

3 replies

0 likes

  • 1016 Views
  • 3 replies
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Cant delete my account

Hello people.I have a big Problem which i cant seem to solve. I had to reboot my android and i have a premium account here at Spotify. My account said that i am a free user, which im not. They already zook money from my account and i am very angry ab...

Newbie

Hello people. I have a big Problem which i cant seem to solve. I had to reboot my android and i have a premium account here at Spotify. My account said that i am a free user, which im not. They alre...

346 Views

0 replies

0 likes

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LG V30+ music stops randomly

Since upgrading from apple to android iv had issues with Spotify , and it is my daily bread and butter. At the ost random times music will just stop playing . The app doesn't crash , the music just pauses . Causing me to have to get my phone out and ...

Newbie

Since upgrading from apple to android iv had issues with Spotify , and it is my daily bread and butter. At the ost random times music will just stop playing . The app doesn't crash , the music just p...

user-removed

Not applicable

1326 Views

3 replies

0 likes

Lg v30 stops
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No playlist browsing over Bluetooth (BMW)

Hello, I'm using Spotify over a Bluetooth connection in my BMW. Unfortunately, I can only skip forward and back from one song in a playlist to the next, but there is no option to show the entire playlist and select the desired song directly.This work...

Newbie

Hello,   I'm using Spotify over a Bluetooth connection in my BMW. Unfortunately, I can only skip forward and back from one song in a playlist to the next, but there is no option to show the en...

1080 Views

0 replies

16 likes

  • 1080 Views
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No puedo adelantar las canciones locales.

Soy premium. Antes podía adelantar las canciones locales normalmente, pero ahora no puedo. Todo normal con las canciones de la app de spotify, pero ¿Por qué no me deja adelantar las canciones locales? Es muy molesto.

Newbie

Soy premium. Antes podía adelantar las canciones locales normalmente, pero ahora no puedo. Todo normal con las canciones de la app de spotify, pero ¿Por qué no me deja adelantar las canciones locales...

6020 Views

0 replies

6 likes

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Offline storage

Hi I have a P9Lite Android Spotify Premium I want to storage the download music in the sd card how can I change from internal memory to sd?

Newbie

Hi    I have a P9Lite Android  Spotify Premium  I want to storage the download music in the sd card how can I change from internal memory to sd?

461 Views

0 replies

0 likes

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Se borran canciones

Hola! Ya llevo un buen tiempo con mi cuenta premium, últimamente cada que se apaga o reinicio mi celular por cuestiones de batería o de señal de Red, se borran las canciones que tengo, al principio descargaba muchisimas, ahora solo descargo pocas por...

Newbie

Hola! Ya llevo un buen tiempo con mi cuenta premium, últimamente cada que se apaga o reinicio mi celular por cuestiones de batería o de señal de Red, se borran las canciones que tengo, al principio d...

Beto11

Casual Listener

4430 Views

6 replies

6 likes

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  • 6 replies
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The app closes when i stop the song

I have a Motorola moto g5s with Android 7.1.1 Android when i start a song i Go to Whatsapp for example, I stop the song from the notification bar and the norification disappear. Even if I am in the home, if I stop the song, the notification just disa...

Newbie

I have a Motorola moto g5s with Android 7.1.1 Android when i start a song i Go to Whatsapp for example, I stop the song from the notification bar and the norification disappear. Even if I am in the h...

284 Views

0 replies

0 likes

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I can't watch a music video on spotify

Hi! Can somebody help me on how to watch a music video on my mobile? I'm using samsung j2 2015. Please help me. I tried a couple times but it doesn't play the video. Thanks!

Newbie

Hi! Can somebody help me on how to watch a music video on my mobile? I'm using samsung j2 2015. Please help me. I tried a couple times but it doesn't play the video. Thanks!

377 Views

0 replies

0 likes

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Solved!! Duvida sobre apagar cache e dados

Estou suspeitando que mesmo depois de apagar as músicas da playlist, o spotify continua mantendo as músicas no armazenamento do cartão de memória do celular Estou querendo corrigir isso, se eu apertar na opção em configurações de apagar cache e dados...

Newbie

Estou suspeitando que mesmo depois de apagar as músicas da playlist, o spotify continua mantendo as músicas no armazenamento do cartão de memória do celular   Estou querendo corrigir isso, se ...

Bittencourt

Spotify Star

2562 Views

1 replies

0 likes

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Android 8.1 Bluetooth Issues

Hi, when I upgraded to Android 8.1 my Spotify doesn't stay connected to my Sony XAV651 Car Stereo. I know it's not Android because my calls don't drop or other Music Apps don't drop. Is there a fix for this? I pay 10.67 usd a month and would like to ...

Newbie

Hi, when I upgraded to Android 8.1 my Spotify doesn't stay connected to my Sony XAV651 Car Stereo. I know it's not Android because my calls don't drop or other Music Apps don't drop. Is there a fix f...

581 Views

0 replies

0 likes

Android
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No download quality setttings

Since the update to version 8.4.52.812 (armV7), there's no setting feature to change the download quality. Any ideas?

Newbie

Since the update to version 8.4.52.812 (armV7), there's no setting feature to change the download quality. Any ideas? 

329 Views

0 replies

0 likes

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new phone lost all songs and playlists

I recently got a new phone and lost all of my songs and playlist. Are they gone forever or is there a way to retrieve them. I am premium member as well. Any help would be great

Newbie

I recently got a new phone and lost all of my songs and playlist. Are they gone forever or is there a way to retrieve them. I am premium member as well. Any help would be great

398 Views

0 replies

0 likes

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Still receiving message notifications as interruptions even with my phone on DND

I have disabled notifications for messages, put my phone on dnd mode and ringer on silent, and I still receive an audio notification that interrupts my music.Using a Huawei P20 lite, is there something I am missing?

Newbie

I have disabled notifications for messages, put my phone on dnd mode and ringer on silent, and I still receive an audio notification that interrupts my music. Using a Huawei P20 lite, is there somet...

695 Views

0 replies

0 likes

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[android]No puedo loguear a la app. Configuración OffLine

Algo paso con la app que no me puedo loguear. La tengo instalada en el teléfono y de pronto al querer abrirla me pide datos de inicio de sesión. El problema es que cuando pongo mis datos me dice que la "configuración actual esta establecida en modo o...

Newbie

Algo paso con la app que no me puedo loguear. La tengo instalada en el teléfono y de pronto al querer abrirla me pide datos de inicio de sesión. El problema es que cuando pongo mis datos me dice que ...

409 Views

0 replies

0 likes

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Playlists have disapeared

Hi i just logged in on my girlfriend's phone and now all my playlists have disapeared, i have logged out and back in and they are still missing

Regular

Hi i just logged in on my girlfriend's phone and now all my playlists have disapeared, i have logged out and back in and they are still missing

shepnic

Gig Goer

629 Views

4 replies

0 likes

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Superuser Contribution Samsung

Buenos días, acabo de comprar un Samsung J7 y, luego de conectarlo por bluetooth a la radio de mi coche, noté que dejaron de aparecer los nombres de los artistas y las canciones que se van ejecutando desde la aplicación. Anteriormente tenía un J2 y n...

Casual Listener

Buenos días, acabo de comprar un Samsung J7 y, luego de conectarlo por bluetooth a la radio de mi coche, noté que dejaron de aparecer los nombres de los artistas y las canciones que se van ejecutando...

Melody

Spotify

389 Views

1 replies

0 likes

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"Ban" artist from radio

Buenos días, acabo de comprar un Samsung J7 y, luego de conectarlo por bluetooth a la radio de mi coche, noté que dejaron de aparecer los nombres de los artistas y las canciones que se van ejecutando desde la aplicación. Anteriormente tenía un J2 y n...

Casual Listener

Buenos días, acabo de comprar un Samsung J7 y, luego de conectarlo por bluetooth a la radio de mi coche, noté que dejaron de aparecer los nombres de los artistas y las canciones que se van ejecutando...

370 Views

0 replies

0 likes

  • 370 Views
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