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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375625 Views

541 replies

34 likes

Account
Free
  • 375625 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

  • 7535 Views
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  • 7 likes

Se borran canciones

Hola! Ya llevo un buen tiempo con mi cuenta premium, últimamente cada que se apaga o reinicio mi celular por cuestiones de batería o de señal de Red, se borran las canciones que tengo, al principio descargaba muchisimas, ahora solo descargo pocas por...

Newbie

Hola! Ya llevo un buen tiempo con mi cuenta premium, últimamente cada que se apaga o reinicio mi celular por cuestiones de batería o de señal de Red, se borran las canciones que tengo, al principio d...

Beto11

Casual Listener

4416 Views

6 replies

6 likes

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  • 6 replies
  • 6 likes

The app closes when i stop the song

I have a Motorola moto g5s with Android 7.1.1 Android when i start a song i Go to Whatsapp for example, I stop the song from the notification bar and the norification disappear. Even if I am in the home, if I stop the song, the notification just disa...

Newbie

I have a Motorola moto g5s with Android 7.1.1 Android when i start a song i Go to Whatsapp for example, I stop the song from the notification bar and the norification disappear. Even if I am in the h...

282 Views

0 replies

0 likes

  • 282 Views
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I can't watch a music video on spotify

Hi! Can somebody help me on how to watch a music video on my mobile? I'm using samsung j2 2015. Please help me. I tried a couple times but it doesn't play the video. Thanks!

Newbie

Hi! Can somebody help me on how to watch a music video on my mobile? I'm using samsung j2 2015. Please help me. I tried a couple times but it doesn't play the video. Thanks!

372 Views

0 replies

0 likes

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Solved!! Duvida sobre apagar cache e dados

Estou suspeitando que mesmo depois de apagar as músicas da playlist, o spotify continua mantendo as músicas no armazenamento do cartão de memória do celular Estou querendo corrigir isso, se eu apertar na opção em configurações de apagar cache e dados...

Newbie

Estou suspeitando que mesmo depois de apagar as músicas da playlist, o spotify continua mantendo as músicas no armazenamento do cartão de memória do celular   Estou querendo corrigir isso, se ...

Bittencourt

Spotify Star

2546 Views

1 replies

0 likes

  • 2546 Views
  • 1 replies
  • 0 likes

Android 8.1 Bluetooth Issues

Hi, when I upgraded to Android 8.1 my Spotify doesn't stay connected to my Sony XAV651 Car Stereo. I know it's not Android because my calls don't drop or other Music Apps don't drop. Is there a fix for this? I pay 10.67 usd a month and would like to ...

Newbie

Hi, when I upgraded to Android 8.1 my Spotify doesn't stay connected to my Sony XAV651 Car Stereo. I know it's not Android because my calls don't drop or other Music Apps don't drop. Is there a fix f...

572 Views

0 replies

0 likes

Android
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No download quality setttings

Since the update to version 8.4.52.812 (armV7), there's no setting feature to change the download quality. Any ideas?

Newbie

Since the update to version 8.4.52.812 (armV7), there's no setting feature to change the download quality. Any ideas? 

323 Views

0 replies

0 likes

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new phone lost all songs and playlists

I recently got a new phone and lost all of my songs and playlist. Are they gone forever or is there a way to retrieve them. I am premium member as well. Any help would be great

Newbie

I recently got a new phone and lost all of my songs and playlist. Are they gone forever or is there a way to retrieve them. I am premium member as well. Any help would be great

394 Views

0 replies

0 likes

  • 394 Views
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Still receiving message notifications as interruptions even with my phone on DND

I have disabled notifications for messages, put my phone on dnd mode and ringer on silent, and I still receive an audio notification that interrupts my music.Using a Huawei P20 lite, is there something I am missing?

Newbie

I have disabled notifications for messages, put my phone on dnd mode and ringer on silent, and I still receive an audio notification that interrupts my music. Using a Huawei P20 lite, is there somet...

692 Views

0 replies

0 likes

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[android]No puedo loguear a la app. Configuración OffLine

Algo paso con la app que no me puedo loguear. La tengo instalada en el teléfono y de pronto al querer abrirla me pide datos de inicio de sesión. El problema es que cuando pongo mis datos me dice que la "configuración actual esta establecida en modo o...

Newbie

Algo paso con la app que no me puedo loguear. La tengo instalada en el teléfono y de pronto al querer abrirla me pide datos de inicio de sesión. El problema es que cuando pongo mis datos me dice que ...

403 Views

0 replies

0 likes

  • 403 Views
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Playlists have disapeared

Hi i just logged in on my girlfriend's phone and now all my playlists have disapeared, i have logged out and back in and they are still missing

Regular

Hi i just logged in on my girlfriend's phone and now all my playlists have disapeared, i have logged out and back in and they are still missing

shepnic

Gig Goer

612 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Superuser Contribution Samsung

Buenos días, acabo de comprar un Samsung J7 y, luego de conectarlo por bluetooth a la radio de mi coche, noté que dejaron de aparecer los nombres de los artistas y las canciones que se van ejecutando desde la aplicación. Anteriormente tenía un J2 y n...

Casual Listener

Buenos días, acabo de comprar un Samsung J7 y, luego de conectarlo por bluetooth a la radio de mi coche, noté que dejaron de aparecer los nombres de los artistas y las canciones que se van ejecutando...

Melody

Spotify

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

"Ban" artist from radio

Buenos días, acabo de comprar un Samsung J7 y, luego de conectarlo por bluetooth a la radio de mi coche, noté que dejaron de aparecer los nombres de los artistas y las canciones que se van ejecutando desde la aplicación. Anteriormente tenía un J2 y n...

Casual Listener

Buenos días, acabo de comprar un Samsung J7 y, luego de conectarlo por bluetooth a la radio de mi coche, noté que dejaron de aparecer los nombres de los artistas y las canciones que se van ejecutando...

364 Views

0 replies

0 likes

  • 364 Views
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Ajudaa

Não consigo escutar minhas musicas baixadas, e também quando saio, minha conta desloga excluindo minhas musicas...

Newbie

Não consigo escutar minhas musicas baixadas, e também quando saio, minha conta desloga excluindo minhas musicas...

Bittencourt

Spotify Star

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Si è verificato un errore. Non ha funzionato. Riprova.

Spotify su smartphone MEIZU 7 PROSpotify Premium ha sempre funzionato. Abbonamento valido fino a giugno. Non si apre più l'app da Home. Continua a comparire il msg " ! Si è verificato un errore. Non ha funzionato. Riprova. "Disinstallato, reinstallat...

Newbie

Spotify su smartphone MEIZU 7 PRO Spotify Premium ha sempre funzionato. Abbonamento valido fino a giugno.  Non si apre più l'app da Home.  Continua a comparire il msg " ! Si è  veri...

2663 Views

0 replies

2 likes

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  • 2 likes

Spotify stops playing

When opening up spotify after not having used it for a while and playing a song. It's plays without sound.

Casual Listener

When opening up spotify after not having used it for a while and playing a song. It's plays without sound.

shepnic

Gig Goer

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

[IOS] [SPOTIFY CONNECT] [YAMAHA] Random stops/pause

At least once every 10 minutes the Spotify connectmusic play on Yamaha devices pauses or stops randomly without a reason. The service is not working.I have used the different hardware to replicate the problem- 2 ipad ja 2 iphones to control app- Yama...

Casual Listener

At least once every 10 minutes the Spotify connectmusic play on Yamaha devices pauses or stops randomly without a reason. The service is not working. I have used the different hardware to replicate ...

vieakort

Newbie

1270 Views

4 replies

0 likes

Yamaha
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  • 4 replies
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Car audio system does not recognize Spotify premium playlists

My 2011 Suzuki Kizashi has no Bluetooth capability. When connecting Samsung S6 edge phone to car stereo via USB I get an error message " file format unsupported". Is there a fix that anyone knows of?

Newbie

My 2011 Suzuki Kizashi has no Bluetooth capability. When connecting Samsung S6 edge phone to car stereo via USB I get an error message " file format unsupported". Is there a fix that anyone knows of?

wswl

Casual Listener

728 Views

2 replies

0 likes

  • 728 Views
  • 2 replies
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Why is free Spotify desktop different than mobile?

Cannot cancel shuffle unless you're premium, but on desktop you can. I cannot afford premium anymore unfortunately.

Casual Listener

Cannot cancel shuffle unless you're premium, but on desktop you can. I cannot afford premium anymore unfortunately. 

1748 Views

0 replies

1 likes

  • 1748 Views
  • 0 replies
  • 1 likes

Superuser Contribution Is it possible to automatically skip non-downloaded songs?

Hi, when I listen to some playlist’s radio or a large playlist (which i don’t have downloaded entirely, but many of the songs are) and I loose the mobile signal (e.g. in a subway) the non-downloaded song obviously won’t be played. It would be nice if...

Newbie

Hi, when I listen to some playlist’s radio or a large playlist (which i don’t have downloaded entirely, but many of the songs are) and I loose the mobile signal (e.g. in a subway) the non-downloaded ...

Aimee_T

Roadie

765 Views

1 replies

0 likes

  • 765 Views
  • 1 replies
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Solved!!Superuser Contribution Subscribe to premium student, didnt recieve and i am still being charged

Hello, I subscribed to the premium student account for premium spotify and Hulu. However, after I filled out all of my credited card info. I filled out my student information and a message appeared saying my student account was already in use.So I wa...

Newbie

Hello, I subscribed to the premium student account for premium spotify and Hulu.    However, after I filled out  all of my credited card info. I filled out my student information and...

Aimee_T

Roadie

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes