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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1064 Views
  • 0 replies
  • 4 likes

Streaming quality randomly switches to automatic

Normally, when I use Spotify on my Galaxy S7 on Wi-Fi, my streaming quality is always set to extreme quality. However, for the past few days, it would sometimes switch to automatic quality out of nowhere even if I have an excellent connection. How do...

  • Regular
  • Normally, when I use Spotify on my Galaxy S7 on Wi-Fi, my streaming quality is always set to extreme quality. However, for the past few days, it would sometimes switch to automatic quality out of now...
  • Joe
  • Community Legend
  • 913 Views
  • 3 replies
  • 1 likes
  • 913 Views
  • 3 replies
  • 1 likes

How to find a music that was being played by Spotify at a specific moment in time?

Is it possible to find a music from a playlist that was being played by Spotify at a specific moment in time? During the birth of my son, the doctor ran a playlist. I know the day and time of his birth so I would like to find which music was being pl...

  • Casual Listener
  • Is it possible to find a music from a playlist that was being played by Spotify at a specific moment in time? During the birth of my son, the doctor ran a playlist. I know the day and time of hi...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

No tengo la opción "almacenamiento"

Hola!, Recientemente me he enterado de la opción de poder guardar la música descargada en la tarjeta SD, pero no tengo la opción de "almacenamiento", mi celular es Motorola, Moto X PlayAndroid 6.0.1Spotify versión 8.4.52.812 armV7Y mi memoria externa...

  • Casual Listener
  • Hola!, Recientemente me he enterado de la opción de poder guardar la música descargada en la tarjeta SD, pero no tengo la opción de "almacenamiento", mi celular es Motorola, Moto X Play Android 6.0....
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

I couldnt delete my using records in the desktop that ı used before

Spoiler (Highlight to read)When ı am using Spotify,ı take some alerts about in another PC,my Spotify account is being used. What can ı do?When ı am using Spotify,ı take some alerts about in another PC,my Spotify account is being used. What can ı do?

  • Newbie
  • When ı am using Spotify,ı take some alerts about in another PC,my Spotify account is being used. What can ı do?
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

No puedo reproducir videos

Tengo Spotify Premium y cada vez que trato de reproducir un video dice que Falló la reproduccioreproducción

  • Newbie
  • Tengo Spotify Premium y cada vez que trato de reproducir un video dice que Falló la reproduccioreproducción 
  • 2080 Views
  • 0 replies
  • 10 likes
  • 2080 Views
  • 0 replies
  • 10 likes

Audio mutes on Android 8.0.0 update while streaming BT over UConnect in Dodge

My Sony Xperia Xz compact recently updated to Android 8.0.0. The day I received this update, Spotify Stopped streaming over Bluetooth audio properly in my truck (Ram 2500 with UConnect 3.0 factory audio system). The audio randomly "mutes" mid-song on...

  • Newbie
  • My Sony Xperia Xz compact recently updated to Android 8.0.0.  The day I received this update, Spotify Stopped streaming over Bluetooth audio properly in my truck (Ram 2500 with UConnect 3.0 fact...
  • Palodiuss
  • Newbie
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Full screen album cover for playlists

Is it possible to have full size image for all playlists? I tried all settings but no luck. The full size image is just a nice newer look than in use to.

  • Newbie
  • Is it possible to have full size image for all playlists? I tried all settings but no luck. The full size image is just a nice newer look than in use to.
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

It says "there's no space on this device" but there IS...

You can see in the attached screenshots that Spotify won't download any songs, giving me an error message that there's no space left on the device. But there's tons of space.

  • Casual Listener
  • You can see in the attached screenshots that Spotify won't download any songs, giving me an error message that there's no space left on the device. But there's tons of space.
  • happilyfreckled
  • Casual Listener
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Playback paused close to end of songs

When songs get towards 2-5 seconds from the end, the track gets automatically paused. This may have happened once on desktop (I'm not sure though) but certainly happens consistently on my phone.I've already tried a soft reboot, reinstalling Spotify a...

  • Newbie
  • When songs get towards 2-5 seconds from the end, the track gets automatically paused. This may have happened once on desktop (I'm not sure though) but certainly happens consistently on my phone. I'v...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Albums saved from desktop don't appear as saved on phone

Albums saved from the desktop version aren't appearing as saved on my phone. When I save an album using the desktop version, the album will appear in the saved list on my phone. But when I open the album, the app tells me that the album isn't saved a...

  • Visitor
  • Albums saved from the desktop version aren't appearing as saved on my phone. When I save an album using the desktop version, the album will appear in the saved list on my phone. But when I ...
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

Daily Mix stays the same

For some reason, my Daily Mix doesn't change.. It used to have different songs everyday but out of nowhere that stopped happening. Even when I use the delete option to stop playing a song or musician it just changes back when I start up spotify again...

  • Casual Listener
  • For some reason, my Daily Mix doesn't change.. It used to have different songs everyday but out of nowhere that stopped happening. Even when I use the delete option to stop playing a song or musician...
  • 495 Views
  • 0 replies
  • 0 likes
  • 495 Views
  • 0 replies
  • 0 likes

Can't play videos

Hi, I'm from Italy and recently found out that some songs have exclusive videos on the app but I can't find the videos section in the explore tab

  • Newbie
  • Hi, I'm from Italy and recently found out that some songs have exclusive videos on the app but I can't find the videos section in the explore tab
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Solved!! Play Saved Artist, and other songs play...

So, for my example I have a list of artists saved and songs for each, example Tracy Lawrence (21 songs). I get in the car and select artist, shuffle (and repeat) and after a random number of songs I get 2-3 other artist songs. Sometimes it will retur...

  • Casual Listener
  • So, for my example I have a list of artists saved and songs for each, example Tracy Lawrence (21 songs).  I get in the car and select artist, shuffle (and repeat) and after a random number of so...
  • soulkeeper
  • Casual Listener
  • 555 Views
  • 2 replies
  • 1 likes
  • 555 Views
  • 2 replies
  • 1 likes

Default device

Hi, Is there any way to set a default device in the spotify app (on android)?Now I have to select it any time (devices available) I startup Spotify... Thanks !

  • Casual Listener
  • Hi,   Is there any way to set a default device in the spotify app (on android)? Now I have to select it any time (devices available) I startup Spotify...   Thanks !
  • 834 Views
  • 0 replies
  • 11 likes
  • 834 Views
  • 0 replies
  • 11 likes

Steering wheel control

I have a 2012 Polo with steering controls, a 1+5 running android 8.1 and i am unable to get the steering controls working or display the songs on my radio... Disconnected and reconnectedRe-installed the spotify app...checked all settings are enabled....

  • Newbie
  • I have a 2012 Polo with steering controls, a 1+5 running android 8.1 and i am unable to get the steering controls working or display the songs on my radio...  Disconnected and reconnected Re-i...
  • 580 Views
  • 0 replies
  • 0 likes
  • 580 Views
  • 0 replies
  • 0 likes

User id

if I'm using Spotify on my cell phone and I'm logged in with facebook. How can I see my user id?

  • Newbie
  • if I'm using Spotify on my cell phone and I'm logged in with facebook. How can I see my user id?
  • osornios
  • Spotify Star
  • 16258 Views
  • 1 replies
  • 1 likes
  • Android
    phone
    user id and password
  • 16258 Views
  • 1 replies
  • 1 likes

Bug

I can't follow or unfollow artists

  • Casual Listener
  • I can't follow or unfollow artists
  • 413 Views
  • 0 replies
  • 0 likes
  • 413 Views
  • 0 replies
  • 0 likes

Spotify does not automatically start connecting to bluetooth

I recently got a new android phone. My previous phone was on lollipop, my new phone is on oreo. Whenever I would jump into the car with my old phone and turn bluetooth on my radio it would connect very quickly and start playing a song / song be pause...

  • Regular
  • I recently got a new android phone. My previous phone was on lollipop, my new phone is on oreo. Whenever I would jump into the car with my old phone and turn bluetooth on my radio it would connect ve...
  • 663 Views
  • 0 replies
  • 0 likes
  • 663 Views
  • 0 replies
  • 0 likes

Solved!! Loud start to song

The beginning of each song is really loud then it normalizes to the correct volume. It's very quick, but very annoying for each song. Happens to any Bluetooth device I'm connected to. Is there a fix for this?

  • Regular
  • The beginning of each song is really loud then it normalizes to the correct volume. It's very quick, but very annoying for each song. Happens to any Bluetooth device I'm connected to. Is there a fix ...
  • ejparchment
  • Regular
  • 5137 Views
  • 2 replies
  • 1 likes
  • Loud start to song
  • 5137 Views
  • 2 replies
  • 1 likes

I can't download spotify on Ibasso DX200 (android 6)

I have visited spotify.com and download spotify by browser in ibasso DAP. Downloading can't start?Anyone help?

  • Newbie
  • I have visited spotify.com and download spotify by browser in ibasso DAP. Downloading can't start? Anyone help?
  • Joe
  • Community Legend
  • 1071 Views
  • 1 replies
  • 0 likes
  • 1071 Views
  • 1 replies
  • 0 likes