Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I am a Spotify premium user and have been streaming via two Google Chromecast Audios successfully for at least a year. Recently connection to the Chromecasts has become more difficult as they do not always appear in the Devices Available list on the ...
I am a Spotify premium user and have been streaming via two Google Chromecast Audios successfully for at least a year. Recently connection to the Chromecasts has become more difficult as they do not ...
Newbie
752 Views
1 replies
2 likes
I can't login to my account as it keeps on showing "username/password doesnt match", I've tried many options but nothing is working. Changed the password a dozen times still doesn't work . Someone please help
I can't login to my account as it keeps on showing "username/password doesnt match", I've tried many options but nothing is working. Changed the password a dozen times still doesn't work . Someone pl...
Newbie
405 Views
1 replies
0 likes
This playlist always restarts from the beginning after a single song every time. https://open.spotify.com/user/1264501967/playlist/33MGoclKUyPGKgrlcNEdFl?si=tsrInGBgRsWfU9o7cneIMA After restarting, the songs play/queue as expected. When shuffle is on...
This playlist always restarts from the beginning after a single song every time. https://open.spotify.com/user/1264501967/playlist/33MGoclKUyPGKgrlcNEdFl?si=tsrInGBgRsWfU9o7cneIMA After restarti...
Spotify
1311 Views
3 replies
0 likes
Hi, I'm getting sick and tired of the Spotify app always reverting my default music quality to Automatic. I always set it to Extreme and before this it has work flawlessly but now it seems to revert back to Auto everytime I change the equaliser setti...
Hi, I'm getting sick and tired of the Spotify app always reverting my default music quality to Automatic. I always set it to Extreme and before this it has work flawlessly but now it seems to revert ...
Not applicable
581 Views
1 replies
2 likes
In the last couple months I have started to have playback issues to the point I can't even really use Spotify. The first is that sometimes while playing an artist radio, it will finish a song and then not continue. It will show that it is still playi...
In the last couple months I have started to have playback issues to the point I can't even really use Spotify. The first is that sometimes while playing an artist radio, it will finish...
Roadie
574 Views
1 replies
0 likes
OK this isn't a major problem but it is kind of annoying... I've found that often when I'm listening to the desktop version of Spotify on my laptop, if I open Spotify on my Android phone (e.g. so I can download tracks to an offline playlist on the ph...
OK this isn't a major problem but it is kind of annoying... I've found that often when I'm listening to the desktop version of Spotify on my laptop, if I open Spotify on my Android phone (e.g. so I c...
400 Views
0 replies
0 likes
When I use Spotify with the microSD set as Main memory on my P8 lite 2017 (so the cache is in the SD) there are small interferences and small pauses like a tic while playing a song as the SD is too slow to be accessed. My SD is this:https://www.amazo...
When I use Spotify with the microSD set as Main memory on my P8 lite 2017 (so the cache is in the SD) there are small interferences and small pauses like a tic while playing a song as the SD is too s...
Casual Listener
686 Views
1 replies
0 likes
Bonjour,Dans les préférénces Android, il y a une option "Volume" avec une description "Ajustez le volume pour votre environnement". Ca veut dire quoi ? Impossible de trouver une réponse sur Internet ! Quelle sera la différence si je met "élevé" au li...
Bonjour, Dans les préférénces Android, il y a une option "Volume" avec une description "Ajustez le volume pour votre environnement". Ca veut dire quoi ? Impossible de trouver une réponse sur Interne...
572 Views
0 replies
1 likes
Question for Spotify Premium users: If you marked a list as 'listen off line,' I'm to understand that Spotify downloads all those songs into an encrypted cache that your app could access without having to be online. But now what if you start adding m...
Question for Spotify Premium users: If you marked a list as 'listen off line,' I'm to understand that Spotify downloads all those songs into an encrypted cache that your app could access without havi...
Community Legend
443 Views
1 replies
0 likes
Bonjour quand j'essaye de me connecté via facebook sur l'appli android, j'ai une erreur me disant connexion impossible veuillez réessayer plus tard.Alors que si je suis sur le site web je peux me connecter sans problème avec "connexion via facebook"
Bonjour quand j'essaye de me connecté via facebook sur l'appli android, j'ai une erreur me disant connexion impossible veuillez réessayer plus tard. Alors que si je suis sur le site web je peux me c...
Roadie
6121 Views
2 replies
2 likes
Hi, i got this new phone and when y plug it into mi car it sounds loud and well for about 2 seconds, then the app pauses itsefls and when i play again the volume is low. I have read another thread where this happened to a Samsung galaxy S4 and it got...
Hi, i got this new phone and when y plug it into mi car it sounds loud and well for about 2 seconds, then the app pauses itsefls and when i play again the volume is low. I have read another thread wh...
314 Views
0 replies
0 likes
Got a new debit card. Tried updating payment info, and it refuses to go through. I've tried both my credit cards and even tested my mom's card, nothing. Why won't it update my payment info?
Got a new debit card. Tried updating payment info, and it refuses to go through. I've tried both my credit cards and even tested my mom's card, nothing. Why won't it update my payment info?
Roadie
323 Views
1 replies
0 likes
Starting last night, I have noticed a problem with my Google Home and playing from Spotify. Whenever I play something from my phone (Samsung S8+) on my Google Home, it plays... as long as I don't touch ANYTHING on my phone. If I try to control my mus...
Starting last night, I have noticed a problem with my Google Home and playing from Spotify. Whenever I play something from my phone (Samsung S8+) on my Google Home, it plays... as long as I don't tou...
Newbie
750 Views
2 replies
2 likes
Hello Community, So I've run into an issue that I need some help with. It starts with opening Spotify, and seeing the message to connect to the Internet. I am connected to WiFi, but not data. Anything in chrome works. Doing a bit more digging, I rule...
Hello Community, So I've run into an issue that I need some help with. It starts with opening Spotify, and seeing the message to connect to the Internet. I am connected to WiFi, but n...
Casual Listener
492 Views
2 replies
1 likes
Hi! Why do U have chinese ads when I live in Finland anyway to fix this by myself
Hi! Why do U have chinese ads when I live in Finland anyway to fix this by myself
Roadie
421 Views
1 replies
0 likes
My daughter and I use spotify premium on our phones, I crushed my phone now I logged in on my new phone and it's like I don't have the premium and my playlists are gone
My daughter and I use spotify premium on our phones, I crushed my phone now I logged in on my new phone and it's like I don't have the premium and my playlists are gone
Community Legend
341 Views
1 replies
0 likes
Hi, I'm having this problem where I can't save my music to an SD card which is set as "internal storage". There isn't an option in the settings to save in SD card which is understandable, because the card is set to show as internal storage. But when ...
Hi, I'm having this problem where I can't save my music to an SD card which is set as "internal storage". There isn't an option in the settings to save in SD card which is understandable, because the...
Roadie
435 Views
1 replies
0 likes
There's a anoying bug that it happens for YEARS now: when you have last.fm scrobble and then decides to turn off sometime. Next time you get into your app and play music it will appear an error saying user/password for last.fm is wrong. You have to d...
There's a anoying bug that it happens for YEARS now: when you have last.fm scrobble and then decides to turn off sometime. Next time you get into your app and play music it will appear an ...
299 Views
0 replies
0 likes
As shown, it says that spotify is not available for listening on my Le X522. Is there anyway to fix it so I can play it on my phones?
As shown, it says that spotify is not available for listening on my Le X522. Is there anyway to fix it so I can play it on my phones?
Newbie
21825 Views
2 replies
3 likes
Hello, So Ive been having problem with playing my songs while offline. My songs seem to download fine, then when Im offline they'll play the first few seconds of the song and then stop.. or not even play at all. Ive tried to delete my cache, change t...
Hello, So Ive been having problem with playing my songs while offline. My songs seem to download fine, then when Im offline they'll play the first few seconds of the song and then stop.. or ...
Casual Listener
431 Views
2 replies
0 likes
