Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, i got this new phone and when y plug it into mi car it sounds loud and well for about 2 seconds, then the app pauses itsefls and when i play again the volume is low. I have read another thread where this happened to a Samsung galaxy S4 and it got...
Hi, i got this new phone and when y plug it into mi car it sounds loud and well for about 2 seconds, then the app pauses itsefls and when i play again the volume is low. I have read another thread wh...
319 Views
0 replies
0 likes
Got a new debit card. Tried updating payment info, and it refuses to go through. I've tried both my credit cards and even tested my mom's card, nothing. Why won't it update my payment info?
Got a new debit card. Tried updating payment info, and it refuses to go through. I've tried both my credit cards and even tested my mom's card, nothing. Why won't it update my payment info?
Roadie
331 Views
1 replies
0 likes
Starting last night, I have noticed a problem with my Google Home and playing from Spotify. Whenever I play something from my phone (Samsung S8+) on my Google Home, it plays... as long as I don't touch ANYTHING on my phone. If I try to control my mus...
Starting last night, I have noticed a problem with my Google Home and playing from Spotify. Whenever I play something from my phone (Samsung S8+) on my Google Home, it plays... as long as I don't tou...
Newbie
755 Views
2 replies
2 likes
Hello Community, So I've run into an issue that I need some help with. It starts with opening Spotify, and seeing the message to connect to the Internet. I am connected to WiFi, but not data. Anything in chrome works. Doing a bit more digging, I rule...
Hello Community, So I've run into an issue that I need some help with. It starts with opening Spotify, and seeing the message to connect to the Internet. I am connected to WiFi, but n...
Casual Listener
511 Views
2 replies
1 likes
Hi! Why do U have chinese ads when I live in Finland anyway to fix this by myself
Hi! Why do U have chinese ads when I live in Finland anyway to fix this by myself
Roadie
427 Views
1 replies
0 likes
My daughter and I use spotify premium on our phones, I crushed my phone now I logged in on my new phone and it's like I don't have the premium and my playlists are gone
My daughter and I use spotify premium on our phones, I crushed my phone now I logged in on my new phone and it's like I don't have the premium and my playlists are gone
Community Legend
346 Views
1 replies
0 likes
Hi, I'm having this problem where I can't save my music to an SD card which is set as "internal storage". There isn't an option in the settings to save in SD card which is understandable, because the card is set to show as internal storage. But when ...
Hi, I'm having this problem where I can't save my music to an SD card which is set as "internal storage". There isn't an option in the settings to save in SD card which is understandable, because the...
Roadie
447 Views
1 replies
0 likes
There's a anoying bug that it happens for YEARS now: when you have last.fm scrobble and then decides to turn off sometime. Next time you get into your app and play music it will appear an error saying user/password for last.fm is wrong. You have to d...
There's a anoying bug that it happens for YEARS now: when you have last.fm scrobble and then decides to turn off sometime. Next time you get into your app and play music it will appear an ...
307 Views
0 replies
0 likes
As shown, it says that spotify is not available for listening on my Le X522. Is there anyway to fix it so I can play it on my phones?
As shown, it says that spotify is not available for listening on my Le X522. Is there anyway to fix it so I can play it on my phones?
Newbie
21836 Views
2 replies
3 likes
Hello, So Ive been having problem with playing my songs while offline. My songs seem to download fine, then when Im offline they'll play the first few seconds of the song and then stop.. or not even play at all. Ive tried to delete my cache, change t...
Hello, So Ive been having problem with playing my songs while offline. My songs seem to download fine, then when Im offline they'll play the first few seconds of the song and then stop.. or ...
Casual Listener
436 Views
2 replies
0 likes
When I update the Spotify app on my Android phone, all downloaded songs are no longer marked as downloaded. I have to download the songs again to my phone. The updated app should be able to access the previous downloads and play them, but it does not...
When I update the Spotify app on my Android phone, all downloaded songs are no longer marked as downloaded. I have to download the songs again to my phone. The updated app should be able to ...
Casual Listener
1160 Views
4 replies
0 likes
When I play a song for the first time across bluetooth it shows the song i am playing and everything correctly, but when the next song comes on it still shows the last song played as the title and album but shows the correct time you are on in the so...
When I play a song for the first time across bluetooth it shows the song i am playing and everything correctly, but when the next song comes on it still shows the last song played as the title and al...
381 Views
0 replies
0 likes
I am just wondering if there is / why there is no feature that allows you to play music from your phones storage through the Spotiy app like you can on a desktop. For example, on my phones storage I have some of Logic's original mixtapes. It would be...
I am just wondering if there is / why there is no feature that allows you to play music from your phones storage through the Spotiy app like you can on a desktop. For example, on my phones s...
356 Views
0 replies
0 likes
ciao ragazi, ho l'abbonamento classico ma dopo l'ultimo aggiornamento ogni volta che blocco il cellulare si blocca. come posso risolvere? grazie
ciao ragazi, ho l'abbonamento classico ma dopo l'ultimo aggiornamento ogni volta che blocco il cellulare si blocca. come posso risolvere? grazie
Newbie
435 Views
1 replies
0 likes
HiI have a Spotify Premium Account. I have installed the App on my mobile and on my tablet (both Android).Since a couple of days Spotify kicks me out while i'm downloading/saving music.I don't know why! I have re-installed the app three times without...
Hi I have a Spotify Premium Account. I have installed the App on my mobile and on my tablet (both Android). Since a couple of days Spotify kicks me out while i'm downloading/saving music. I don't ...
Newbie
402 Views
2 replies
0 likes
I have perfect Internet access though my mobile data (galaxy s4 ) but I have never been able to access Spotify. Tried logging in with Facebook and also reset my Spotify password but I'm getting "you are currently set to offline. Please go online to c...
I have perfect Internet access though my mobile data (galaxy s4 ) but I have never been able to access Spotify. Tried logging in with Facebook and also reset my Spotify password but I'm getting...
Composer
421 Views
1 replies
0 likes
Hey! What smartwatches have you released Spotify offline to? Included with apple products. I have heard that it´s avilible on samsung gear s3 but i wonder if some more models from example sumsung, apple or garmin smartwatches that are compatible whit...
Hey! What smartwatches have you released Spotify offline to? Included with apple products. I have heard that it´s avilible on samsung gear s3 but i wonder if some more models from example sumsung, ap...
Newbie
6962 Views
2 replies
0 likes
I recently added music files from my PC on spotify desktop. I put them in playlists, and even checked the download button to on, just to be sure. But I am unable to listen to or play those files on my phone. They do show but are greyed out. My phone ...
I recently added music files from my PC on spotify desktop. I put them in playlists, and even checked the download button to on, just to be sure. But I am unable to listen to or play those files on m...
Roadie
458 Views
1 replies
0 likes
Contratei o plano do estudante, porém paguei e não consigo usar. Minha conta está como se ainda estivesse free, já veio cobrando na fatura do cartão do mês passado e nessa também virá. Aguardo a **bleep** ou terei medidas cabíveis contra.
Contratei o plano do estudante, porém paguei e não consigo usar. Minha conta está como se ainda estivesse free, já veio cobrando na fatura do cartão do mês passado e nessa também virá. Aguardo ...
Spotify Star
355 Views
1 replies
0 likes
Can anyone help me, I tried deleting the app and reinstalling many times, I've left a bad review on the app store, and I have asked Spotify and they have replied asking me to go here? Anyone?
Can anyone help me, I tried deleting the app and reinstalling many times, I've left a bad review on the app store, and I have asked Spotify and they have replied asking me to go here? Anyone?
Roadie
477 Views
1 replies
0 likes
