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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4130 Views

0 replies

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Spotify icon notification

Hello, in the spotify icon there's a numer 1, as I have a notification, how can I remove it?

Newbie

Hello, in the spotify icon there's a numer 1, as I have a notification, how can I remove it?

299 Views

0 replies

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Spotify Premium does not play songs longer than 6-10 seconds

I am hating spotify right now as I have a premium subsription. I cleaned cache, re-downloaded all songs, app, clean slight and everything. Logged in - out and changed password etc.. my spotify does not work.no matter what I do. and I am in Turkey and...

Visitor

I am hating spotify right now as I have a premium subsription. I cleaned cache, re-downloaded all songs, app, clean slight and everything. Logged in - out and changed password etc.. my spotify does n...

314 Views

0 replies

0 likes

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Unkown user in 'Connect to a device'

Hi there,I believe someone has compromised my account recently. There is an unkown iPhone in 'Connect to a device' with random playlists suddenly appearing. Can someone from the support team help me out? My current login method is Facebook so I'm una...

Newbie

Hi there, I believe someone has compromised my account recently. There is an unkown iPhone in 'Connect to a device' with random playlists suddenly appearing. Can someone from the support team help m...

258 Views

0 replies

1 likes

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Add Huawei Lockscreen Notification Permission

Hi,Spotify control not work on huawei devices. Please add lockscreen notification permission like Deezer music app. Deezer music app lockscreen control works perfect, but Spotify does not.Screenshots are in Turkish. "Durum çubuğu" = Notification pane...

Newbie

Hi, Spotify control not work on huawei devices. Please add lockscreen notification permission like Deezer music app. Deezer music app lockscreen control works perfect, but Spotify does not. Screens...

480 Views

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Random volume changes

I'm running Android Nougat on a Moto X Style. When I play Spotify through the device speakers, the playback randomly shifts volume - starting normal, going very quiet, suddenly loud then quiet again. This only happens with Spotify playback: other aud...

Newbie

I'm running Android Nougat on a Moto X Style. When I play Spotify through the device speakers, the playback randomly shifts volume - starting normal, going very quiet, suddenly loud then quiet again....

503 Views

0 replies

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Couple Issues, Will Spotify Address?

I've seen some of this in other threads, but the main one is 105 messages and seems to have strayed off into solutions that don't work. 1) Will Spotify allow turning off automatic start/play of music when a Bluetooth device connects? If I stop playba...

Newbie

I've seen some of this in other threads, but the main one is 105 messages and seems to have strayed off into solutions that don't work.   1) Will Spotify allow turning off automatic start/play...

308 Views

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Abbonamento

Ho creato un buono con 18 app, ho già fatto tutti i procedimenti e l'ho riscattato, ma l'abbonamento non funziona, cosa faccio?

Newbie

Ho creato un buono con 18 app, ho già fatto tutti i procedimenti e l'ho riscattato, ma l'abbonamento non funziona, cosa faccio?

275 Views

0 replies

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Spotify keeps pausing every 10 seconds

For the last few weeks, Spotify has been pausing on its own a lot. It's happening more and more often and now it happens every like ten seconds and it's making it unusable. I don't know how to get it to stop doing that.

Newbie

For the last few weeks, Spotify has been pausing on its own a lot. It's happening more and more often and now it happens every like ten seconds and it's making it unusable. I don't know how to get it...

Nico

Community Legend

1068 Views

1 replies

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Adding songs to playlists

Adding songs to playlist has changed to worse than before. The previous wizard (at least in the android app) was the main reason I went premium. I only had to search for one song, and then a great variety of songs were recommended, based on both genr...

Casual Listener

Adding songs to playlist has changed to worse than before. The previous wizard (at least in the android app) was the main reason I went premium. I only had to search for one song, and then a great va...

289 Views

0 replies

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Login screen on android do NOT display actual login error

If you go abroad, Spotify logs you off after some time. The problem is that mobile phone app on Android does NOT display any errors. Whenever you enter correct login information it just changes Login button into "Logging in...", and after a second it...

Regular

If you go abroad, Spotify logs you off after some time. The problem is that mobile phone app on Android does NOT display any errors. Whenever you enter correct login information it just changes ...

356 Views

0 replies

0 likes

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i can't log in

hi everyone i have a big probleme i can't log in on Android i reinstalled the app tried older versions tried with the username there is any error but from it is possible to login from the web app

Newbie

hi everyone i have a big probleme  i can't log in on Android i reinstalled the app tried older versions tried with the username  there is any error but from it is possible to login from t...

povilaspanavas

Regular

844 Views

6 replies

1 likes

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Crackling/stuttering/laggy playback on Android

Hi, I have some annoying problems with playback from my Android device. With irregular patterns the sound crackles/stutters/lags when I play music and the screen is turned off. Can vary from 1-15 seconds intervalls between stuttering. So far I've not...

Casual Listener

Hi,   I have some annoying problems with playback from my Android device. With irregular patterns the sound crackles/stutters/lags when I play music and the screen is turned off. Can vary from...

darkeval

Casual Listener

31209 Views

18 replies

17 likes

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Repeat and Shuffle gets turned off on Xperia XZ Premium

Hi,For some reason the repeat and shuffle gets turned off whenever i select a new song, doesnt matter if it's in the same list or a new one, this only happens on my Sony Xperia, my samsung Galaxy S5 and S3 doesnt have this problem and my PC doesnt ei...

Newbie

Hi, For some reason the repeat and shuffle gets turned off whenever i select a new song, doesnt matter if it's in the same list or a new one, this only happens on my Sony Xperia, my samsung Galaxy...

440 Views

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Spotify closes when searching

Wonder if anyone can help. Whenever I search a song, my app force closes. I thought it was my device, but I've upgraded my phone and downloaded spotify and I am still having the same issue.

Newbie

Wonder if anyone can help. Whenever I search a song, my app force closes.  I thought it was my device, but I've upgraded my phone and downloaded spotify and I am still having the same issue.&nb...

450 Views

0 replies

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Imported music won't go away

I've tried to delete my entire music collection, but music I imported ages ago keeps playing when I listen from the songs list

Newbie

I've tried to delete my entire music collection,  but music I imported ages ago keeps playing when I listen from the songs list

340 Views

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Bluetooth Oneplus5T wrong/delayed Metadata displaying

Smartphone: OnePlus 5TTested with the following ROMs: Official Rom (OxygenOS 5.0.3 - Android 8.0), LineageOS 15.1 (Android 8.1), AICP 13.1 (Android Ice Cold Project - Android 8), Resurrection Remix (Android 8), Official Rom (OxygenOS 4.7.6 -and the p...

Newbie

  Smartphone: OnePlus 5T Tested with the following ROMs: Official Rom (OxygenOS 5.0.3 - Android 8.0), LineageOS 15.1 (Android 8.1), AICP 13.1 (Android Ice Cold Project - Android 8), Resurrect...

ShneedleWoods

Regular

4622 Views

15 replies

4 likes

Bluetooth OnePlus OnePlus5T Android App Metadata
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Solved!! Song starts normal and then volume quickly decreases

Running Spotify on my pixel 2. When I play music, the song starts at normal volume for about a half of a second and then noticeably decreases in volume. I thought it was an issue with my phone until I noticed no other music apps have the problem. Als...

Casual Listener

Running Spotify on my pixel 2. When I play music, the song starts at normal volume for about a half of a second and then noticeably decreases in volume. I thought it was an issue with my phone until ...

_keithmcmunn

Casual Listener

1120 Views

2 replies

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Spotify starts playing loudly from Google Pixel after hanging up a phone call or after Snapchat

Spotify would just start autoplaying after I hung up a phone call or ended a Snapchat. Was very loud/innapropriate/annoying - not ideal. I deleted and reinstalled the app and it stopped the issue. hoping it doesn't come back.

Newbie

Spotify would just start autoplaying after I hung up a phone call or ended a Snapchat. Was very loud/innapropriate/annoying - not ideal. I deleted and reinstalled the app and it stopped the issue. ho...

324 Views

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Why so slow?

I'm really fed up lol.First I had the problem which logs you out then keeps telling you to go online in order to login, which is impossible, then after a fresh reinstallament the application now works as fast as my grandmother running.I click on my l...

Casual Listener

I'm really fed up lol.First I had the problem which logs you out then keeps telling you to go online in order to login, which is impossible, then after a fresh reinstallament the application now work...

Luisonb

Newbie

2504 Views

3 replies

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