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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Superuser Contribution LOCAL FILES ON ANDROID SUDDENLY DELETED AND CAN'T DOWNLOAD AGAIN

So I had a playlist of local files that had over 50 songs that had transferred seamlessly onto my phone. Today I tried adding one more track to the playlist and everything inexplicably went**bleep**. Not only have the local files on my android been t...

Newbie

So I had a playlist of local files that had over 50 songs that had transferred seamlessly onto my phone. Today I tried adding one more track to the playlist and everything inexplicably went**bleep**....

Aimee_T

Roadie

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1 replies

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App crashes on download switch for some albums

Spotify premium user here (family account), using stock Oneplus 5 with latest app and ROM version. Since a couple of days downloading albums is not working for all albums any more. Everytime I flick the switch the app crashes. I tried reinstalling, c...

Casual Listener

Spotify premium user here (family account), using stock Oneplus 5 with latest app and ROM version. Since a couple of days downloading albums is not working for all albums any more. Everytime I flick ...

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Solved!! [Account] Songs from previous weeks

[EN] How do I access songs from the previous week's "News of the Week" playlist? [BR] Como acessar as músicas da semana anterior da playlist "Novidades da Semana"?

Newbie

[EN] How do I access songs from the previous week's "News of the Week" playlist?   [BR] Como acessar as músicas da semana anterior da playlist "Novidades da Semana"?

Bethany_Dawn

Community Legend

635 Views

1 replies

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Samsung Note 8 problem!

Hey there! Hopefully someone can shed light on this as I've got no where else to turn! My problem is this.I watched prime video downloaded videos on my way to work in the mornings (about 40 mins)When I close prime videos and open Spotify it just show...

Newbie

Hey there! Hopefully someone can shed light on this as I've got no where else to turn! My problem is this. I watched prime video downloaded videos on my way to work in the mornings (about 40 mins) ...

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Pocast saving spot

My spotify lately has not been saving my spot when i get off of spotify it starts over is there something I can do

Newbie

My spotify lately has not been saving my spot when i get off of spotify it starts over is there something I can do

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Superuser Contribution No puedo reproducir ninguna cancion

Tenía cuenta free, funcionaba bien, e hice la prueba de premium. Al acabarse y volver a free, aparecen todas las canciones en **bleep** y no puedo escuchar ninguna. Ni de mi lista ni de ninguna parte. Que ocurre? Ya borré cachés, la app, y nada. Teng...

Newbie

Tenía cuenta free, funcionaba bien, e hice la prueba de premium. Al acabarse y volver a free, aparecen todas las canciones en **bleep** y no puedo escuchar ninguna. Ni de mi lista ni de ninguna parte...

Julian

Moderator

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Connection and performance issues

Hi, Is there a way you guys can improve on the performance of the app? It really sucks out all the juice of my phone when I start it, even on my chromebook it takes years to load and half the time it says that i'm offline. Plus images don't ever load...

Newbie

Hi, Is there a way you guys can improve on the performance of the app? It really sucks out all the juice of my phone when I start it, even on my chromebook it takes years to load and half the time it...

403 Views

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Failed to listen to a song i chosed to dislike

I disliked 1 song by illenium on my phone and I cant listen to that song again in all platform. Anyone knows how to listen to that song again??? Because it always says "this song is not available"

Newbie

I disliked 1 song by illenium on my phone and I cant listen to that song again in all platform. Anyone knows how to listen to that song again??? Because it always says "this song is not available" &...

292 Views

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Oneplus 5 - wrong "offline" error. Cannot use home and search function

I am running the Spotify app on a Oneplus 5 with Android 8.0.0 (stable release, nothing modded). I have a premium family account and the other members of the subscription have no problem at all. I cannot visualize the home (I get a generic error mess...

Casual Listener

I am running the Spotify app on a Oneplus 5 with Android 8.0.0 (stable release, nothing modded). I have a premium family account and the other members of the subscription have no problem at all. &nb...

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Superuser Contribution Can't download offline music

I've been a spotify premium user for a long time now but this is the first time i experience that i cant download music. I have change my phone and deleted all devices and signout everywhere. But still dosen't work. What else can i do to resolve this...

Casual Listener

I've been a spotify premium user for a long time now but this is the first time i experience that i cant download music. I have change my phone and deleted all devices and signout everywhere. But sti...

user-removed

Not applicable

763 Views

4 replies

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I can't disable "behind the lyrics"

I got this problem on my Samsung s8. The disabling option appears, but when I touch, "behind the lyrics" stays there. Answer? Latest software latest spotify version

Newbie

I got this problem on my Samsung s8. The disabling option appears, but when I touch, "behind the lyrics" stays there. Answer? Latest software latest spotify version

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Reproducción automatica no funciona

La siguiente canción no sé reproduce de forma automatica amenos que tenga la aplicación en primer plano. Si bloqueo la pantalla al terminar la canción se para y no reproduce la siguiente hasta que no vuelva a entrar a la aplicación. Uso un galaxy J.

Newbie

La siguiente canción no sé reproduce de forma automatica amenos que tenga la aplicación en primer plano. Si bloqueo la pantalla al terminar la canción se para y no reproduce la siguiente hasta que no...

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[ANDROID/EMUI] Shutdown problems with Huawei P9 Lite

The app shuts down in my Huawei P9 Lite (android 7.0 EMUI 5.0) for no apparent reason. Any ideas?

Casual Listener

The app shuts down in my Huawei P9 Lite (android 7.0 EMUI 5.0) for no apparent reason. Any ideas?

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Notifications are stopping Spotify playback

Multiple notifications are stopping playback while I'm listening to Spotify on my Galaxy S7 Edge. Oddly enough, it was notifications from Spotifiy itself that would cause my music to stop, but I noticed today it was my WhatsApp that did it. This is N...

Music Fan

Multiple notifications are stopping playback while I'm listening to Spotify on my Galaxy S7 Edge. Oddly enough, it was notifications from Spotifiy itself that would cause my music to stop, but I noti...

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"MY Library" Missing

At some point my app went from having 5 tabs on the bottom to 4. What's missing is the "my library" tab, where I could see all of my saved songs, artists, albums etc. Oddly enough, my wife still has all 5 tabs on her phone (and she is on the latest v...

Casual Listener

At some point my app went from having 5 tabs on the bottom to 4. What's missing is the "my library" tab, where I could see all of my saved songs, artists, albums etc. Oddly enough, my wife still has ...

SniperKirby

Casual Listener

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2 replies

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Mobile App - Play, Pause, and Skip Using Headphone/Headset with Controls.

Hi I've got a Samsung galaxy s8, Spotify doesn't seem to recognise my headphones Sennhiesser momentum s v1 it plays music fine but so I can't skip tracks or pause them, I had the s6 before which was ok. Any help would be great.

Newbie

Hi I've got a Samsung galaxy s8, Spotify doesn't seem to recognise my headphones Sennhiesser momentum s v1 it  plays  music fine but so I can't skip tracks or pause them, I had the s6 befor...

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Spotify taking up too much storage on phone

Spotify is using up the vast proportion of storage of my phone but although I've saved lots of music, I've not downloaded anything. I thought that only downloaded music was stored on the phone (and therefore would use phone storage space) to use when...

Casual Listener

Spotify is using up the vast proportion of storage of my phone but although I've saved lots of music, I've not downloaded anything. I thought that only downloaded music was stored on the phone (and t...

Lmdaj

Casual Listener

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2 replies

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[Android] Downloaded Music Will Not Play

I have Spotify Premium Student for listening to music offline and I have my entire library of about 700 songs downloaded and stored on my SD card. However, when I try to play any of my downloaded music offline, it will load but not play if I am not o...

Casual Listener

I have Spotify Premium Student for listening to music offline and I have my entire library of about 700 songs downloaded and stored on my SD card. However, when I try to play any of my downloaded mus...

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Android
Android 6.0.1 playback issues
Offline availability not working
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