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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify acting up on Samsung S7

It's been a couple of days my Spotify started acting up. Each time I try listening to music, it stops and restarts when it wants, sometimes even the sound goes up or down, when I'm listening to a playlist, it stops from the middle of a song and then ...

Newbie

 It's been a couple of days my Spotify started acting up. Each time I try listening to music, it stops and restarts when it wants, sometimes even the sound goes up or down, when I'm listening to...

439 Views

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Autoplay doesnt work even when enabled

I listen while at work and hate having to keep switching stations when the current playlist is finished. I need autoplay to work. Autoplay is enabled and I have the most current version of spotify.

Newbie

I listen while at work and hate having to keep switching stations when the current playlist is finished. I need autoplay to work. Autoplay is enabled and I have the most current version of spotify.&n...

365 Views

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Superuser Contribution black screen when turning on

until now I've been using spotify on my phone (Samsung S8) on a regualr basis, never having an issue. I tried turning it on earlier today and i'm only getting a black screen. i deleted the app and reinstalled a few times and still getting same issue....

Casual Listener

until now I've been using spotify on my phone (Samsung S8) on a regualr basis, never having an issue. I tried turning it on earlier today and i'm only getting a black screen. i deleted the app and re...

Aimee_T

Roadie

428 Views

1 replies

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Daily mix

Hello i am a premium account . I have 3 daily mix and no one from those mixies are not refreshing. I have the same songs for week. What i can do for the mixies will change and refreshing the songs. On my libary i dont havd the option for daily mixies...

Newbie

Hello i am a premium account . I have 3 daily mix and no one from those mixies are not refreshing. I have the same songs for week. What i can do for the mixies will change and refreshing the songs. O...

SMuldoon

Music Fan

436 Views

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Spotify deleting downloaded music 2-3 times per month.

I've used Spotify for years, however the app is now deleting all downloaded music 2-3 times per month. Very time consuming. If anyone can offer a solution, that would be appreciated.

Music Fan

I've used Spotify for years, however the app is now deleting all downloaded music 2-3 times per month.   Very time consuming.   If anyone can offer a solution, that would be appreciated.

tyoga1

Music Fan

298 Views

1 replies

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Can't Download Songs

I have spotify premium and im trying to download songs but it won't download them, saying I need to turn my cellular usage on. But it is on, and regardless im hooked up to the internet. -Shaleah

Newbie

I have spotify premium and im trying to download songs but it won't download them, saying I need to turn my cellular usage on. But it is on, and regardless im hooked up to the internet.  -Shale...

jsannn

Community Legend

399 Views

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Android: Spotify stops playback

Got the problem since a couple of days. Spotify just stops the playback randomly. So far only if screen is locked, frequently right after locking. Interestingly it doesnt pause the track, it actually cancels it. So if I unlock the screen and start pl...

Casual Listener

Got the problem since a couple of days. Spotify just stops the playback randomly. So far only if screen is locked, frequently right after locking. Interestingly it doesnt pause the track, it act...

Halfway_Crook

Casual Listener

671 Views

2 replies

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Superuser Contribution Editing my playlist order will not work

Hi, in need of some help. Have read all of the different forms about editing playlist to arrange songs in the order that you want but when I go to edit mine I click on the top right hand corner with the three dots and all it comes up with is sort - n...

Newbie

Hi, in need of some help.   Have read all of the different forms about editing playlist to arrange songs in the order that you want but when I go to edit mine I click on the top right hand cor...

Julian

Moderator

519 Views

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The song "Tem Café" is not playing

There's this song from Gaab and MC Hariel named "Tem Café" that will not play. I have no problems playing other songs in my account but this one. I tried on my Android phone and also with the web player at play.spotify.com and the song will not play....

Visitor

There's this song from Gaab and MC Hariel named "Tem Café" that will not play. I have no problems playing other songs in my account but this one. I tried on my Android phone and also with the web pla...

Bittencourt

Spotify Star

361 Views

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Superuser Contribution BUG!? Cannot start playlist using the filter bar

OK, that problem sounds very stupid but I don't get it. What is the most efficient and reliable way to start a playlist choosing a song with the above filter bar? Cause when I do so the playlist is an endless loop of just this one song. Additional ta...

Regular

OK, that problem sounds very stupid but I don't get it.   What is the most efficient and reliable way to start a playlist choosing a song with the above filter bar? Cause when I do so the...

Bäär

Regular

504 Views

2 replies

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Chromecast on my spotify.

Ok so, I don't have a Chromecast but it wants to link to my account, how do I stop this?

Newbie

Ok so, I don't have a Chromecast but it wants to link to my account, how do I stop this?

288 Views

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Superuser Contribution Cant log in to Spotify with my mobile

Somehow i got logged out of spotify on my mobile but when i tried to log in again it said that i was ofline and i needed to get online to log in. well i am online because my internet is working fine. clossing the app or restarting my phone wont do it...

Casual Listener

Somehow i got logged out of spotify on my mobile but when i tried to log in again it said that i was ofline and i needed to get online to log in. well i am online because my internet is working fine....

SergioDavid

Roadie

335 Views

1 replies

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Notification

Android phone samsung galaxy s8+. Does anyone know what the orange "1" sign means on my spotify sign? No idea what it means

Newbie

Android phone samsung galaxy s8+. Does anyone know what the orange "1" sign means on my spotify sign? No idea what it means

357 Views

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Superuser Contribution Spotify keeps closing every time my phone goes into sleep mode

I've checked all my power saving settings and they are normal. What else could be causing this? It's really annoying.

Newbie

I've checked all my power saving settings and they are normal. What else could be causing this? It's really annoying. 

Aimee_T

Roadie

459 Views

1 replies

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How to I set Spotify to stay on repeat?

When I put Spotify on repeat it automatically turns it off if I change songs or move through a playlist, how do i set it to stay on repeat?

Newbie

When I put Spotify on repeat it automatically turns it off if I change songs or move through a playlist, how  do i set it  to stay on repeat?

TheRepeatBadger

Newbie

542 Views

1 replies

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Superuser Contribution CAN'T LISTEN PLAYLIST IN OFFLINE MODE

After download a playlist, green arrow appears on my phone, I select offline mode and I can not listen the music. I already re-install de App but is not working properly.

Newbie

After download a playlist, green arrow appears on my phone, I select offline mode and I can not listen the music. I already re-install de App but is not working properly.  

user-removed

Not applicable

442 Views

1 replies

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cant listen to album

hi, im trying to listen to a Nightwish's album named Dark Passion Play, and only 1 song is working.. the rest of the album i see the songs and everything but can not listen to them..

Newbie

hi, im trying to listen to a Nightwish's album named Dark Passion Play, and only 1 song is working.. the rest of the album i see the songs and everything but can not listen to them..

Archcraig

Newbie

454 Views

1 replies

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Equaliser android

Hi everyone, so I've been looking all over Spotify looking for the eq, as far as I know, Spotify has always had one, but now it's like it's been removed or something? Can anyone help out? Thanks

Casual Listener

Hi everyone, so I've been looking all over Spotify looking for the eq, as far as I know, Spotify has always had one, but now it's like it's been removed or something? Can anyone help out? Thanks

451 Views

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Spotify eq
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Superuser Contribution Play Music

Can I listening music without WIFI?? IAM new on Spotify. 

Newbie

Can I listening music without WIFI?? IAM new on Spotify. 

Julian

Moderator

554 Views

1 replies

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