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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1061 Views
  • 0 replies
  • 4 likes

deleted playlists on both my android devices as well as all downloaded music gone

so when looking at both my phone devices today my playlists have all gone and been replaced with an random playlist containing 5 songs I have never heard of. As well as this both devices have been wiped of all the downloaded songs. When logging onto ...

  • Newbie
  • so when looking at both my phone devices today my playlists have all gone and been replaced with an random playlist containing 5 songs I have never heard of. As well as this both devices have been wi...
  • MattSuda
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Album wont show up in the album tab, but songs do appear in the songs section

So, I have this album (CDCC by La Fouine, used to be available in Spotify but not anymore) whose files I have downloaded in my cell phone. They work correctly in google play music, but i personally prefer spotify. i tried to import them to the app, b...

  • Casual Listener
  • So, I have this album (CDCC by La Fouine, used to be available in Spotify but not anymore) whose files I have downloaded in my cell phone. They work correctly in google play music, but i personally p...
  • Joe
  • Community Legend
  • 598 Views
  • 2 replies
  • 0 likes
  • 598 Views
  • 2 replies
  • 0 likes

Not aviable music

Hey Guys! Sorry for my bad english but i've a question The artist Capital Bra has upload two new songs, ever one hear this but I can't find it. Only in the 'Top 50 Germany' but then this songs are grey... here a screenshot pls help me... I'll hear th...

  • Casual Listener
  • Hey Guys! Sorry for my bad english but i've a question😅 The artist Capital Bra has upload two new songs, ever one hear this but I can't find it. Only in the 'Top 50 Germany' but then this songs are ...
  • HerAkowo
  • Casual Listener
  • 919 Views
  • 4 replies
  • 1 likes
  • 919 Views
  • 4 replies
  • 1 likes

Missing the collaborative playlist feature

My galaxy note 3 phone seems to have a different version of the spotify app installed and is missing the collaborative playlist feature. When I tap the menu on the playlist it's not an option. Am I in the wrong place?

  • Newbie
  • My galaxy note 3 phone seems to have a different version of the spotify app installed and is missing the collaborative playlist feature.  When I tap the menu on the playlist it's not an option. ...
  • MattSuda
  • Spotify Star
  • 1482 Views
  • 2 replies
  • 0 likes
  • 1482 Views
  • 2 replies
  • 0 likes

Can't make playlist collaborative

Hey there, Trying to make a collaborative playlist with friends. I followed instructions but their is no make collaborative option where it is supposed to be. Any ideas? Attached screenshot of options menu for reference

  • Newbie
  • Hey there,   Trying to make a collaborative playlist with friends. I followed instructions but their is no make collaborative option where it is supposed to be.  Any ideas?   Attac...
  • MattSuda
  • Spotify Star
  • 2220 Views
  • 1 replies
  • 0 likes
  • 2220 Views
  • 1 replies
  • 0 likes

Downloaded Songs

Hello,Can anyone here tell me a way to remove only one song from my songs library?thanks in advance!

  • Newbie
  • Hello, Can anyone here tell me a way to remove only one song from my songs library? thanks in advance!
  • MattSuda
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

asked to re log in. Now all downloaded music is gone.

the songs are still listed but no longer downloaded. What to do? thanks in advance for your help.

  • Newbie
  • the songs are still listed but no longer downloaded. What to do? thanks in advance for your help.
  • MattSuda
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Google voice control hijacking spotify

My issue - google voice feature is completely hijacking spotify once i plug in the headphones. It's at the point where i can't listen at all because google voice is so out of control it is interrupting itself, skipping tracks, turning volume all the ...

  • Casual Listener
  • My issue - google voice  feature is completely hijacking spotify once i plug in the headphones. It's at the point where i can't listen at all because google voice is so out of control it is inte...
  • ToddsMc
  • Casual Listener
  • 4125 Views
  • 6 replies
  • 1 likes
  • 4125 Views
  • 6 replies
  • 1 likes

New Releases Section for Followed Artists

I bought a new phone and lost all my spotify playlists. Since it's a separate account it should pull up but it's not. I need a phone customer service rep. Any contact numbers??

  • Visitor
  • I bought a new phone and lost all my spotify playlists. Since it's a separate account it should pull up but it's not. I need a phone customer service rep. Any contact numbers??
  • MattSuda
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Now Playing UI Switches from Modern to Old

When I switch from Young Thug's Anybody to other songs Spotify's new cool Now Playing UI pauses for a second and then switches to old UI. Same happens the other way. It obivously blocks flawless UI experience.

  • Newbie
  • When I switch from Young Thug's Anybody to other songs Spotify's new cool Now Playing UI pauses for a second and then switches to old UI. Same happens the other way. It obivously blocks flawless UI e...
  • MattSuda
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Release notes or update change log, whatever you want to call them

I see these have been off/on again, can we get them back on again? I understand most large Developers can't seems to be bothered to put them in the Play Store listing, I'm not sure how hard that is, but I really like to see that information somewhere...

  • Newbie
  • I see these have been off/on again, can we get them back on again? I understand most large Developers can't seems to be bothered to put them in the Play Store listing, I'm not sure how hard that is, ...
  • MattSuda
  • Spotify Star
  • 1716 Views
  • 1 replies
  • 4 likes
  • 1716 Views
  • 1 replies
  • 4 likes

Navigation Bar missing buttons

Hi! So since around a week or so, I'm missing the Browse button, which is kinda upsetting. Anyone else having this problem? My friends don't have this weird looking nav bar. @Spotify - can't you just revert my account settings back to not have to tes...

  • Newbie
  • Hi!    So since around a week or so, I'm missing the Browse button, which is kinda upsetting.    Anyone else having this problem?    My friends don't have this wei...
  • MattSuda
  • Spotify Star
  • 903 Views
  • 1 replies
  • 0 likes
  • 903 Views
  • 1 replies
  • 0 likes

Artwork

Why my artwork is not displaying in fullscreen? 

  • Newbie
  • Why my artwork is not displaying in fullscreen? 
  • MattSuda
  • Spotify Star
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

"Go online to see menu"

I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstalled Spotify, and all my software/firmware is up to d...

  • Newbie
  • I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstall...
  • Mabrooke
  • Regular
  • 14485 Views
  • 38 replies
  • 33 likes
  • Connectivity
  • 14485 Views
  • 38 replies
  • 33 likes

Spotify fecha ao abrir outro app no android 8

Depois de atualizar para o android 8 o spotify começou a fechar sozinho ou ao abrir outro app. Já testei retirar o SD.Já testei reinstalar o app.

  • Newbie
  • Depois de atualizar para o android 8 o spotify começou a fechar sozinho ou ao abrir outro app.  Já testei retirar o SD. Já testei reinstalar o app.
  • 809 Views
  • 0 replies
  • 0 likes
  • 809 Views
  • 0 replies
  • 0 likes

Lockscreen

Spotify doesnt show on my lockscreen anymore... tried logging in and out. Reinstalling. And there is no option in notification. Any auggestions. I have a Samsung s6

  • Casual Listener
  • Spotify doesnt show on my lockscreen anymore...  tried logging in and out. Reinstalling. And there is no option in notification.   Any auggestions.   I have a Samsung s6  
  • Jizm89
  • Casual Listener
  • 613 Views
  • 4 replies
  • 0 likes
  • 613 Views
  • 4 replies
  • 0 likes

¿Si borro la memoria caché se borra la lista de artistas que sigo? Gracias.

Hola, he de borrar caché porque ya llega casi a 5 gigas, pero si lo hago ¿borraré también la lista de artistas que sigo? Gracias!

  • Casual Listener
  • Hola, he de borrar caché porque ya llega casi a 5 gigas, pero si lo hago ¿borraré también la lista de artistas que sigo? Gracias! 
  • 1253 Views
  • 0 replies
  • 0 likes
  • 1253 Views
  • 0 replies
  • 0 likes

Problems to login

When I try to login I get a message: "Your current settings are set in offline mode. Connect to Internet in order to connect to Spotify". when I press "connect" I get the message again

  • Newbie
  • When I try to login I get a message: "Your current settings are set in offline mode. Connect to Internet in order to connect to Spotify". when I press "connect" I get the message again  
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Android--Order of Playlists and Order or Playlist Songs

Spoiler (Highlight to read)This isn't a new idea but you've ignored previous pleas so I will restart this with the small hope that you will finally act.Android users cannot 1) manually arrange the order of their playlists (the most recently made play...

  • Regular
  • This isn't a new idea but you've ignored previous pleas so I will restart this with the small hope that you will finally act. Android users cannot 1) manually arrange the order of their playlists ...
  • Noah
  • Spotify Star
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Does Samsung Gear sport Spotify have shuffle?

I read to my terror somewhere that it didn't have the shuffle function? Can someone confirm this?

  • Roadie
  • I read to my terror somewhere that it didn't have the shuffle function? Can someone confirm this?
  • jnzle1
  • Regular
  • 1017 Views
  • 3 replies
  • 1 likes
  • 1017 Views
  • 3 replies
  • 1 likes