My mobile did an automatic reset now i do not have premium

[Miri13]

PPhello my mobile did an automatic reset. Now I tried to loggin in my account it worked, but premium is not working any more

I have an android device

I tried to Install Spotify again, but nothing changed.  

Or shall I cancel the contract by email and book again? 

•  

[Nico]

Hey @Miri13! Welcome to the Spotify Community. ^^

Not to worry, your Spotify Premium isn't gone - it sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

Hope this helps! ^^

Peace

[Miri13]

Hello,

Thank you for your Reply. But - I also checked Facebook, there is no
account listed. And I just have one mail address, so there cannot be a
second account. Also I checked my Inbox I have found all of the Paypal
Transaction Mails from Spotify. They have charged me again for this month
it is exactely the same email address from the account Im in Right now. Or
could there be multiple accounts on one mail address?

Would be great if someone could help me.

Thank you
Miri

[Nico · Accepted solution]

@Miri13 

Could you try to use your username instead of your email address in the login process to see if that helps?

Thanks!

Peace

[Miri13]

Hello Nico,

thank you so much for your effort and your postings. It worked, seemed,
that I really have an Facebook-Spotify Account. I have tried to Login
before with my Account and checked the app Settings in FB. But with the
username it worked. Thank you so so much for your help.

Best.
Miri

[Nico]

 @Miri13 

You're welcome!

I'm glad it's working for you again. ^^

Have a nice day!

Peace