Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. We'll keep you updated on that thread.

My premium feature can't be accessed


My premium feature can't be accessed

My premium account was activated in Indonesia. Right now i'm in Taiwan. Just now suddenly my account log out by itself and when i log in, the premium feature has gone.
So how to activate my premium feature again?
1 Reply

Re: My premium feature can't be accessed

Rock Star 24
Rock Star 24

Hey @Enricohosea,


Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.


After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.