Announcements

Help Wizard

Step 1

NEXT STEP

Need to log into two separate accounts?

Need to log into two separate accounts?

Ok, so I changed my facebook log on info, which I assumed and hoped it changed my log on for Spotify, so I went to my HTC Vivid and logged out of spotify, and resigned in using my new facebook credentials. Now Spotify is wanting me to sign in with Spotify credentials I have never created. I found the page to create a password for Spotify but they require you to receive an email from them with a link to change the password and they are not emailing me!!!!!

 

What's the deal? When I signed in originally on the phone I didn't have to do this, and I just got the phone less than a month ago!

Reply
1 Reply

Hi RaddudeTommy - Hm that's strange. You should be able to log into your HTC Vivid with your updated Facebook email address and password no problem. 

 

The first thing I'd try here is a clean reinstall of the app. If that doesn't work, let us know exactly what message/ error you're receiving. Screenshots are also always helpful (press and hold the Home button then press the power button). 

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random