Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi, for a couple of weeks now my Nest Wifi point is not available in the "Connect to" list . I can't cast my audio there. Anyone can help on that?
Thanks
Hey there @Kiruak!
Thanks for reaching out to us and welcome to the Community!
Can you try restarting your internet connection to see if that makes a difference for you?
We'd also recommend giving this a try on a different network, for example you can start a hotspot of your phone and use that network.
Lastly, we just want to double check if you have the possibility to ask a friend or a family member to log in on your device and give this a shot.
Let us know how you get on! We'll be here in case you have any further questions.
Hello Elena,
I tried everything and it doesn’t work.
I can’t see the device anymore (Google nest WIFI points) from my phone, my iPad, my computer or my phone’s wife.
Anyway, when I talk to the Google Assistant on the Nest Wifi Points, it reacts but can’t play a Spotify playlist when I ask for it …
Hi there @Kiruak,
Thank you for your reply.
Just to confirm, did you have someone log in with their account on one of the devices - such as a friend or a family member? This will help us understand if it's account related or not.
We'll keep an eye out for your reply.
Take care!
Hey @Kiruak,
Thanks for the reply.
Can you check if there is any firmware update on the device's manufacturer website and install that.
You can also try to hard reset the device and check what happens if you re-link your Spotify account to it again.
Keep us posted.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…