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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6051 Views

0 replies

7 likes

  • 6051 Views
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  • 7 likes

Superuser Contribution Artists don't appear on my library

CountryGreeceDeviceMoto x4Operating SystemAndroid 9 (Pie) My Question or IssueThe artists I'm following do not appear on my library, they will only appear if I press "Add Artists", choose someone random and press "Done" (and then I just go to unfollo...

Regular

Country Greece Device Moto x4 Operating System Android 9 (Pie)   My Question or Issue The artists I'm following do not appear on my library, they will only appear if I press "Add Artists...

CarlosE

Spotify Legend

986 Views

3 replies

0 likes

artist
artists
bug
  • 986 Views
  • 3 replies
  • 0 likes

Superuser Contribution App freezing with music still playing

PlanPremiumCountryUKDevicePixel 5Operating SystemAndroid 11 My Question or IssueEvery day my screen and notification bar will freeze but the music will still play and the controls will still work. E.g I will be listening to The Weeknd but the screen ...

Casual Listener

Plan Premium Country UK Device Pixel 5 Operating System Android 11   My Question or Issue Every day my screen and notification bar will freeze but the music will still play and the con...

Mihail

Spotify Legend

1098 Views

3 replies

0 likes

  • 1098 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify no me deja ver mis me gusta

PlanPremiumCountry Device Operating SystemAndroid My Question or Issue:En mi televisor y en mi computadora todo está bien, el problema es en mi celular. Spotify no me deja ver la carpeta de mis me gusta, y tampoco me deja dar me gusta a las canciones...

Casual Listener

  Plan Premium Country   Device   Operating System Android   My Question or Issue: En mi televisor y en mi computadora todo está bien, el problema es en mi celular. Spo...

Lyubka

Moderator

9511 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

[Android] Autoplay not working

PlanPremiumCountryFranceDeviceSamsung Galaxy A8Operating SystemAndroid 9 My Question or IssueWherever I'm starting the music from, spotify won't keep playing after the current queue is over. In playlists, it just stops at the end. It's been like this...

Regular

  Plan Premium Country France Device Samsung Galaxy A8 Operating System Android 9   My Question or Issue Wherever I'm starting the music from, spotify won't keep playing after th...

Blingblaow

Composer

544 Views

1 replies

1 likes

Android
autoplay
bug
Lecture Automatique
  • 544 Views
  • 1 replies
  • 1 likes

Superuser Contribution No Spotify access on Samsung, OK on laptop

PlanFreeCountryNZDevice Samsung Galaxy 9Operating SystemWindows 10 My Question or IssueI can login to spotify on my laptop, but not my smartphone, using the same email address and password

Regular

Plan Free Country NZ Device  Samsung Galaxy 9 Operating System Windows 10   My Question or Issue I can login to spotify on my laptop, but not my smartphone, using the same email a...

Alex

Spotify Legend

509 Views

1 replies

0 likes

Account
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resulting quality of downloaded tracks with WiFi turned on

PlanPremiumCountryRussiaDeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or IssueWhen WIFI Streaming is set to Very High and Download is set to Normal (see attachment) what is resulting quality of sound when I am listening to downloaded...

Visitor

Plan Premium Country Russia Device Samsung Galaxy A51 Operating System Android 10   My Question or Issue When WIFI Streaming is set to Very High and Download i...

Alex

Spotify Legend

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Musicas baixadas no cartão sd não estão sendo reconhecidas pelo spotify

Boa tarde, acordei hoje pela manhã e meu spotify havia deslogado, fui logar e me encaminhou um link para logar por email, entrei no link e dizia link expirado (havia falando que o link expirava 4 horas após de gerado, achei muito estranho), ai desins...

Visitor

Boa tarde, acordei hoje pela manhã e meu spotify havia deslogado, fui logar e me encaminhou um link para logar por email, entrei no link e dizia link expirado (havia falando que o link expirava 4 hor...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
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Superuser Contribution Spotify lagging while changing/shuffling songs

PlanPremiumCountryThailandDevice(Realme 7 Pro)Operating System(Android Oreo) My Question or IssueI've been trouble with this problem for a while. My Spotify app on my phone gets laggy while I try to skip the music and even shuffle it like a screen is...

Newbie

Plan Premium Country Thailand Device (Realme 7 Pro) Operating System (Android Oreo)   My Question or Issue I've been trouble with this problem for a while. My Spotify app on my ph...

Coockepotato

Visitor

5574 Views

4 replies

1 likes

  • 5574 Views
  • 4 replies
  • 1 likes

Spotify On Galaxy Wearable

Recently upgraded to Galaxy S21 Ultra & Galaxy Watch. Have no problem installing the app to my phone via the play store but cannot locate the app to download on to my watch via the galaxy store. Is the app no longer available on the galaxy app store ...

Visitor

Recently upgraded to Galaxy S21 Ultra & Galaxy Watch. Have no problem installing the app to my phone via the play store but cannot locate the app to download on to my watch via the galaxy store.&...

jonnel13

Newbie

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Songs hesitate every couple of minutes

What is the deal with this? I've seen threads regarding this issue from years ago. Why does anyone pay for this service? I typically only use it as noise for my dogs when I'm away from home, so I can stream Amazon Music with no issues. I've re-instal...

Visitor

What is the deal with this?   I've seen threads regarding this issue from years ago. Why does anyone pay for this service? I typically only use it as noise for my dogs when I'm away from home,...

341 Views

0 replies

0 likes

  • 341 Views
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Superuser Contribution Can't play video podcasts if i have VPN turned on

PlanPremiumCountryHungaryDeviceOnePlus NordOperating SystemAndroid 11, Windows 10 My Question or IssueEverything else works fine with VPN on, but if I want to play a podcast that has a video, it says "We're not able to play this video in your current...

Visitor

Plan Premium Country Hungary Device OnePlus Nord Operating System Android 11, Windows 10   My Question or Issue Everything else works fine with VPN on, but if I want to play a podcast ...

Novy

Moderator

1340 Views

4 replies

0 likes

VPN Issues
  • 1340 Views
  • 4 replies
  • 0 likes

Superuser Contribution Samsung watch 3 will not go offline

PlanPremiumCountryIrelandDeviceSamsung Galaxy watch 3Operating System My Question or IssueEverything is going perfectly, I download the music to the clock and I have it configured independently. But when I activate the no conession mode. It won't let...

Newbie

Plan Premium Country Ireland Device Samsung Galaxy watch 3 Operating System     My Question or Issue Everything is going perfectly, I download the music to the clock and I have it...

Ivan

Spotify Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android TV] Chromecast with Google TV's "Now Playing" widget not responding

DeviceGoogle Chromecast with Google TVOperating SystemAndroid TV 10My Question or Issue[Issue] The "Now Playing" widget on the Notifications bar and Ambient Mode doesn't update when switching to a different song, it remains showing the first song you...

Newbie

Device Google Chromecast with Google TV Operating System Android TV 10 My Question or Issue [Issue] The "Now Playing" widget on the Notifications bar and Ambient Mode doesn't update when switchi...

Alex

Spotify Legend

1213 Views

1 replies

0 likes

Android TV
  • 1213 Views
  • 1 replies
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Die Drei Fragezeichen Workaround

Für alle in der Community die Probleme mit der albenanzeige von "Die drei ???" Haben, bei mir stürzt die app nach der Anzeige aller Alben ab und es lässt sich auch kein Album öffnen. WORKAROUND: gebt in die Suche: "Die drei Fragezeichen" ein und anst...

Visitor

Für alle in der Community die Probleme mit der albenanzeige von "Die drei ???" Haben, bei mir stürzt die app nach der Anzeige aller Alben ab und es lässt sich auch kein Album öffnen.    W...

okazaky

Visitor

6984 Views

1 replies

4 likes

Die drei Fragezeichen
  • 6984 Views
  • 1 replies
  • 4 likes

Superuser Contribution Cannot join Duo playlist bug

PlanPremiumCountrySlovakiaDeviceSamsung Galaxy Note10Operating SystemAndroid Oreo My Question or IssueI have an issue with my duo playlist. All the songs are from my friend, and when I click on the playlist I get a pop-up message: Join your Duo Mix t...

Casual Listener

Plan Premium Country Slovakia Device Samsung Galaxy Note10 Operating System Android Oreo   My Question or Issue I have an issue with my duo playlist. All the songs are from my fri...

CarlosE

Spotify Legend

901 Views

5 replies

1 likes

  • 901 Views
  • 5 replies
  • 1 likes

Superuser Contribution How will I know it's fixed?

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueThere is already several posts on here about my particular issue which is steering wheel buttons not working while android auto is open. I have complained ...

Regular

Plan Premium Country Australia Device Samsung Galaxy S10 Operating System Android   My Question or Issue There is already several posts on here about my particular issue which is steer...

Ivan

Spotify Legend

945 Views

3 replies

13 likes

  • 945 Views
  • 3 replies
  • 13 likes

Superuser Contribution Default to web safari plays

PlanPremiumCountryUSDevicePixel 3Operating SystemAndroid My Question or IssueWent to play some music this morning and keep getting a pop up asking me if i wanted to switch out of web safari. I picked listen on phone i it would play for a few seconds ...

Visitor

Plan Premium Country US Device Pixel 3 Operating System Android   My Question or Issue Went to play some music this morning and keep getting a pop up asking me if i wanted to switch ou...

Novy

Moderator

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hidden Albums

I've noticed that some albums which are fully playable in my country do not appear in the artists discography but when I perform a Google search and click the link the album is there. One example is Kim Wilde's compilation album The Singles Collectio...

Music Fan

I've noticed that some albums which are fully playable in my country do not appear in the artists discography but when I perform a Google search and click the link the album is there. One example is ...

Eni

Moderator

1252 Views

3 replies

0 likes

  • 1252 Views
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Solved!! [Android] Run Spotify in Background Alert

Hello,I run Spotify on my Galaxy S10 (Android). Every few days I get an alert saying I have not allowed Spotify to run in the background. If I tap on the alert, it goes to the Spotify App settings, but I cannot find anything related to background act...

Casual Listener

Hello, I run Spotify on my Galaxy S10 (Android). Every few days I get an alert saying I have not allowed Spotify to run in the background. If I tap on the alert, it goes to the Spotify App settings,...

adrowl

Casual Listener

19848 Views

2 replies

1 likes

Android
  • 19848 Views
  • 2 replies
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Superuser Contribution JRE - Audio Only

Can you please provide an update on the audio version of JRE for your desktop application? Not sure if it is your plan to ruin this podcast, but in its current format it destroys my CPU and is terrible quality. Joe and Young Jamie figured out how to ...

Regular

Can you please provide an update on the audio version of JRE for your desktop application?      Not sure if it is your plan to ruin this podcast, but in its current format it destroy...

fres87

Casual Listener

823 Views

4 replies

1 likes

  • 823 Views
  • 4 replies
  • 1 likes