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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5845 Views

0 replies

7 likes

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Superuser Contribution How to disable volume button use when spotify is in background (especially with spotify connect)?

When using Spotify, the volume control via hardware buttons superimposses with other apps in foreground.Is there a way to deactivate this behaviour?It is especially problematic when combined with using spotify connect, changing the volume of remote s...

Newbie

When using Spotify, the volume control via hardware buttons superimposses with other apps in foreground. Is there a way to deactivate this behaviour? It is especially problematic when combined with...

Alex

Spotify Legend

3120 Views

5 replies

4 likes

  • 3120 Views
  • 5 replies
  • 4 likes

Superuser Contribution How Do You Use Other Fonts?

PlanPremiumCountryU.S.A.DeviceGoogle Pixel 3a XL and Samsung Galaxy Tab Pro SOperating SystemAndroid 11 and Windows 10 My Question or IssueDoes anyone know how to get different fonts to work in the titles of playlists? I have seen them on other peopl...

Roadie

Plan Premium Country U.S.A. Device Google Pixel 3a XL and Samsung Galaxy Tab Pro S Operating System Android 11 and Windows 10   My Question or Issue Does anyone know how to get differe...

Tubai

Newbie

27170 Views

12 replies

1 likes

  • 27170 Views
  • 12 replies
  • 1 likes

Superuser Contribution Stops&starts songs randomly

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryHungary DeviceHuawei P9 LiteOperating SystemAndroid 8.0.0 My Question or IssueHey, in the last 2 days Spotify rand...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Hungary   Device Huawei P9 Lite Operating Sys...

Jeremy

Spotify Legend

481 Views

3 replies

0 likes

  • 481 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to view lyrics on mobile

PlanPremiumCountryIndiaDeviceSamsung M11Operating SystemAndroid 10My Question or IssueI am a premium subscriber, from india, where lyrics are available. However I am unable to view any lyrics on phones with this account (I have tried 3 different phon...

Regular

Plan Premium Country India Device Samsung M11 Operating System Android 10 My Question or Issue I am a premium subscriber, from india, where lyrics are available. However I am unable to view ...

MFG0D

Casual Listener

756 Views

4 replies

1 likes

  • 756 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Samsung Galaxy Watch not resuming playback after phone-call / missed call/ etc.

PlanPremiumCountryNorwayDeviceSamsung Galaxy WatchOperating SystemAndroid / Tizen My Question or IssueFor months, my Samsung Galaxy Watch does not resume streaming Spotify music via 4G if someone calls me / I'm calling out. Even if I do not answer an...

Regular

Plan Premium Country Norway Device Samsung Galaxy Watch Operating System Android / Tizen   My Question or Issue For months, my Samsung Galaxy Watch does not resume streaming Spotify mu...

Alex

Spotify Legend

2595 Views

11 replies

0 likes

  • 2595 Views
  • 11 replies
  • 0 likes

Superuser Contribution song art/ time won't change

I use premium, a family plan. I use an Samsung A51 5G and I live in USand something that keeps happening is I play a song then close out of the app. When I come back the art song title nothing changes but the audio. This is very petty when the time s...

Visitor

I use premium, a family plan. I use an Samsung A51 5G and I live in US and something that keeps happening is I play a song then close out of the app. When I come back the art song title nothing chan...

Jeremy

Spotify Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify via Sky Q on TV

When at home, I use Spotify Via Amazon Alexa most times, but I have recently connected a very nice speaker system to my Panasonic TV which has great sound, so I have started using Spotify via the TV.I have Sky Q, so I access Spotify via the Apps menu...

Casual Listener

When at home, I use Spotify Via Amazon Alexa most times, but I have recently connected a very nice speaker system to my Panasonic TV which has great sound, so I have started using Spotify via the TV....

6_err-260pegx

Newbie

12956 Views

16 replies

0 likes

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  • 16 replies
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[Android][Your Library] No puedo ver la letra de las canciones

Anteriormente tenía habilitado poder ver las letras de las canciones mientras se reproducían pero de un día a otro se quitó. He probado cerrar sesión en iniciar, incluso crear otra cuenta pero sigue ese problema. Todo comenzó en la actualización cuan...

Newbie

Anteriormente tenía habilitado poder ver las letras de las canciones mientras se reproducían pero de un día a otro se quitó. He probado cerrar sesión en iniciar, incluso crear otra cuenta pero sigue ...

337 Views

0 replies

0 likes

Android
Your Library
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Superuser Contribution Terrible artist images on TV box apps

Plan: PremiumCountry: UK and France Device: Freebox Mini, Amazon Fire TVOperating System: both Android My Question or Issue:The background pictures of artists which have featured on big-screen TV apps since a software update late last year are in som...

Gig Goer

Plan: Premium Country: UK and France   Device: Freebox Mini, Amazon Fire TV Operating System: both Android   My Question or Issue: The background pictures of artists w...

CarlosE

Spotify Legend

1233 Views

2 replies

1 likes

  • 1233 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution No controls in notification bar

PlanPremiumCountryBelgiumDeviceMi mix 3 5gOperating SystemMIUI 12.0.2android 9 PKQ1.190321.001My Question or Issueall the buttons have dissapeared on my device notification bar and home screen all permissions are on and i did a clean reinstall. Unlik...

Casual Listener

Plan Premium Country Belgium Device Mi mix 3 5g Operating System MIUI 12.0.2 android 9 PKQ1.190321.001 My Question or Issue all the buttons have dissapeared on my device notification bar an...

Novy

Moderator

6143 Views

9 replies

0 likes

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Superuser Contribution Chromebook web player has void blank gap above control panel.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use the free version web player on a chromebook. I now have a 30mm wide 'void strip' above ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use t...

CarlosE

Spotify Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discord/Spotify Song Bug

PlanPremiumCountryGermanyDeviceHuawei P30Operating SystemAndroid 10 My Question or IssueMy songs have "null" in the name, or some have numbers. No covers won't pop up on my side. I can see other people Songs, but not mine. For more details look in th...

Casual Listener

Plan Premium Country Germany Device Huawei P30 Operating System Android 10   My Question or Issue My songs have "null" in the name, or some have numbers. No covers won't pop up on my s...

wGabi

Newbie

8911 Views

3 replies

8 likes

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  • 3 replies
  • 8 likes

Superuser Contribution Sorting of songs changing in offline mode

DeviceHuawai PRA-LX1Operating SystemAndroid 8.0.0Spotify App8.5.94.839 My Question or Issue Hello, if I change from online to offline the sorting of the songs is changing to a wrong order. This happens here https://open.spotify.com/album/43ueKn4i2UyB...

Casual Listener

Device Huawai PRA-LX1 Operating System Android 8.0.0 Spotify App 8.5.94.839   My Question or Issue   Hello,   if I change from online to offline the sorting of the songs is ...

Alex

Spotify Legend

515 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Grouped Sonos speakers do not re-appear as connect targets after ungrouping (Android/Web, not iOS)

PlanPremiumCountryUSADeviceGoogle Pixel 3Operating SystemAndroid 11 My Question or IssueMy Spotify Android app no longer shows my Sonos speakers as a castable/connect target. From my iPad on the Spotify app, the missing speakers are correctly visible...

Casual Listener

Plan Premium Country USA Device Google Pixel 3 Operating System Android 11   My Question or Issue My Spotify Android app no longer shows my Sonos speakers as a castable/connect target....

CarlosE

Spotify Legend

1279 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Songs won't play and Liked Songs not appearing too

PlanPremiumCountryTaiwanDeviceHTC 10Operating SystemAndroid Oreo My Question or IssueOn Spotify mobile, I can no longer play any songs and my entire like songs playlist is completely gone. On desktop the problem doesn't exist. So far, I have done cle...

Music Fan

  Plan Premium Country Taiwan Device HTC 10 Operating System Android Oreo   My Question or Issue On Spotify mobile, I can no longer play any songs and my entire like songs p...

Mihail

Spotify Legend

1481 Views

9 replies

2 likes

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  • 9 replies
  • 2 likes

Superuser Contribution Notifications not appearing

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or IssueFor some reason I no longer get any push notifications from Spotify. A couple years ago I remember getting updates about new songs from artists I fo...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy 7 Operating System Android Oreo   My Question or Issue For some reason I no longer get any push notifications from Spotify.&nbs...

Ivan

Spotify Legend

431 Views

1 replies

0 likes

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  • 1 replies
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Liked Songs Too Easily Unlikeable

Newer versions of the Android App have put the green heart next to each song in Liked Songs. It has been a problem forever on the web and desktop UI that if you click once in the wrong place, you could just lose a song with no idea that you'd even do...

Visitor

Newer versions of the Android App have put the green heart next to each song in Liked Songs.   It has been a problem forever on the web and desktop UI that if you click once in the wrong place...

dinomight

Spotify Star

413 Views

1 replies

1 likes

  • 413 Views
  • 1 replies
  • 1 likes

Superuser Contribution I cant like songs

PlanPremiumCountry DeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant like songs. I've used the heart in the app, the heart in notification bar and selecting more and then the word like. Ive unins...

Visitor

Plan Premium Country   Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cant like songs. I've used the heart in the a...

Jeremy

Spotify Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bug - Podcast progress bar in notification area only updates at default speed

PlanFreeCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueThere's a constant updating notification from Spotify that appears in the notification area that you get from swiping down from the top of the screen. It shows the p...

Newbie

Plan Free Country USA Device Samsung Galaxy S9 Operating System Android   My Question or Issue There's a constant updating notification from Spotify that appears in the notification ar...

Ivan

Spotify Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution play spotify on HK on other SSID

Plan PremiumCountry NLDevice Samsung S10 + HK citation oneOperating SystemAndroid My Question or IssueHello all, I have a home network with multiple SSID's. for the simpel reason of security. All my trusted devices are on one SSID where guest are on ...

Casual Listener

Plan  Premium Country NL Device Samsung S10 + HK citation one Operating System Android   My Question or Issue Hello all, I have a home network with multiple SSID's. for the...

MichelU

Casual Listener

3232 Views

6 replies

1 likes

  • 3232 Views
  • 6 replies
  • 1 likes