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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842947 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842947 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14374 Views
  • 1 replies
  • 0 likes
  • 14374 Views
  • 1 replies
  • 0 likes

Superuser Contribution No controls on lock screen/DND/Android Pie

Hi All, I would like to be able to see Spotify controls on my lock screen when Do Not Disturb mode is on. My DND settings are to hide all notifications, only allow media and alarms. Even after going into notification settings for Spotify and setting ...

  • Casual Listener
  • Hi All,   I would like to be able to see Spotify controls on my lock screen when Do Not Disturb mode is on. My DND settings are to hide all notifications, only allow media and alarms. Even aft...
  • pwalk
  • Casual Listener
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

Pauses at 1 second for each song

PlanPremium Country USADeviceMoto Z2 forceOperating SystemAndroid version 8.0.0 My Question or IssueWhenever I skip a song it plays to one second but then freezes/pauses but then keep playing the rest of the song with no problem but if i let a song f...

  • Regular
  • Plan Premium  Country  USA Device Moto Z2 force Operating System Android version 8.0.0   My Question or Issue Whenever I skip a song it plays to one second but then free...
  • Fab12321
  • Casual Listener
  • 712 Views
  • 4 replies
  • 0 likes
  • 712 Views
  • 4 replies
  • 0 likes

Solved!! Can't find repeat option on Android (Spotify Free)

PlanFreeCountrySpainDeviceXiaomi Redmi Note 5A PrimeOperating SystemAndroid Nougat 7.1.2 My Question or IssueI can't find the repeat option in the Now Playing section, I tried selecting the three points and all I've got is the Add to Library option a...

  • Newbie
  • Plan Free Country Spain Device Xiaomi Redmi Note 5A Prime Operating System Android Nougat 7.1.2   My Question or Issue I can't find the repeat option in the Now Playing section, I trie...
  • Emilia_8
  • Spotify Star
  • 1945 Views
  • 1 replies
  • 0 likes
  • Android
    repeat button
    spotify free
  • 1945 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Huawei p20 - Problem downloading songs from Spotify

I have Spotify premium and a Huawei p20. The problem is to download songs from Spotify so I can play them when I am offline. I have turned on the button "Download using cellular", but still Spotify shows only a black circle with a green arrow in fron...

  • Visitor
  • I have Spotify premium and a Huawei p20. The problem is to download songs from Spotify so I can play them when I am offline. I have turned on the button "Download using cellular", but still Spotify s...
  • Ivan
  • Spotify Legend
  • 990 Views
  • 1 replies
  • 0 likes
  • Huawei P20 - Problems downloading songs from Spotify
  • 990 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove a downloaded Spotify playlist from a Samsung Gear S3

Plan == Premium FamilyCountry == US DeviceSamsung Galaxy S3 frontier My Question or IssueI have downloaded a playlist from Spotify to my Gear S3, but will want to remove it to free up space. How do you do this? I can't see, from the interface, a prom...

  • Visitor
  • Plan == Premium Family Country == US   Device Samsung Galaxy S3 frontier    My Question or Issue I have downloaded a playlist from Spotify to my Gear S3, but will want to r...
  • Ivan
  • Spotify Legend
  • 1820 Views
  • 1 replies
  • 0 likes
  • Gear
    S3
    Samsung
  • 1820 Views
  • 1 replies
  • 0 likes

song will quit playing 20 seconds to the end.

I'm a paying Spotify customer, I have the app on my Droid 2 and I have for the last three months.It wasn't until recently that I'd be listening to Spotify and the song will stop about 20-40 seconds 'til the end and not continue. I attempt to hit play...

  • Newbie
  • I'm a paying Spotify customer, I have the app on my Droid 2 and I have for the last three months. It wasn't until recently that I'd be listening to Spotify and the song will stop about 20-40 secon...
  • JennPerri06
  • Newbie
  • 4725 Views
  • 11 replies
  • 1 likes
  • 4725 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution One Song Keeps stopping "Cradles" by Sub Urban

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy 10Operating SystemAndroid Pie My Question or IssueSomeone else had the same problem, The song "Cradles" by Sub Urban suddenly stops playing at 0:47 every time when I'm listening on my phone. It was s...

  • Casual Listener
  • Plan Premium Country South Africa Device Samsung Galaxy 10 Operating System Android Pie   My Question or Issue Someone else had the same problem, The song "Cradles" by Sub Urban ...
  • Piero_LG
  • Visitor
  • 3853 Views
  • 4 replies
  • 3 likes
  • 3853 Views
  • 4 replies
  • 3 likes

Superuser Contribution Lock screen Pause button not work

PlanPremiumCountryFranceDeviceTest on a Samsung Galaxy A80 + Galaxy J6Operating SystemAndroid 9 + One UI 1.1Spotify Version8.5.49.973 My Question or IssueThe pause button not work on the lock screen (Look the gif) 

gif.gif
  • Casual Listener
  • Plan Premium Country France Device Test on a Samsung Galaxy A80 + Galaxy J6 Operating System Android 9 + One UI 1.1 Spotify Version 8.5.49.973   My Question or Issue The pause button...
  • Dams678
  • Casual Listener
  • 338 Views
  • 5 replies
  • 0 likes
  • 338 Views
  • 5 replies
  • 0 likes

Spotify does not ask for SDcard permission. Can't use SDcard.

Workaround below. Sharing whole story for feedback to spotify. Has a problem with Spotify filling up my internal storage. It has previously used the SDcard no problem. Card hasn't changed. Other apps can still use it. In settings there are 2 storage ...

  • Music Fan
  • Workaround below.  Sharing whole story for feedback to spotify.   Has a problem with Spotify filling up my internal storage. It has previously used the SDcard no problem. Card hasn't chan...
  • user-removed
  • Not applicable
  • 3537 Views
  • 1 replies
  • 1 likes
  • 3537 Views
  • 1 replies
  • 1 likes

Superuser Contribution Queue = Human playlist?

PlanPremiumDevicePixel 4xl Operating SystemAndroid 10 My Question or IssueQueue. Is it possible to place request, for having a human playlist in queue (with posters and recent played tracks)? It's so annoying when u wanna return to a few tracks befor...

  • Casual Listener
  • Plan Premium Device Pixel 4xl  Operating System Android 10   My Question or Issue Queue.  Is it possible to place request, for having a human playlist in queue (with posters a...
  • Ivan
  • Spotify Legend
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Superuser Contribution No spotify album art in lock screen on my huawei nova 2 lite

PlanPremiumCountry DeviceHuawei nova 2 LITE Operating SystemAndroid EMUI My Question or IssueMy new phone the nova 2 lite doesnt show the spotify song/album art in the lock screen like my old sony xperia, it has basic controls like play/pause and ski...

  • Newbie
  •   Plan Premium Country   Device Huawei nova 2 LITE  Operating System Android EMUI   My Question or Issue My new phone the nova 2 lite doesnt show the spotify song/album...
  • Ivan
  • Spotify Legend
  • 1015 Views
  • 4 replies
  • 3 likes
  • 1015 Views
  • 4 replies
  • 3 likes

Superuser Contribution song keeps stopping at 0:35

PlanFreeCountryHong KongDeviceSamsung Galaxy a50sOperating SystemAndroid Pie My Question or Issuethis particular song keeps stopping at 0:35 and wont start unless i skip the song. I tried reinstalling but that doesnt work

  • Casual Listener
  •   Plan Free Country Hong Kong Device Samsung Galaxy a50s Operating System Android Pie     My Question or Issue this particular song keeps stopping at 0:35 and wont start un...
  • Mario
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Help
  • 253 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music offline delete on my phone

PremiumCountry france DeviceSamsung A8 2018Operating System Android My Question or IssueEvery time I restart my phone, all my downloaded songs disappear on my SD cardI have to sync them again.

  • Regular
  • P remium Country france   Device Samsung A8 2018 Operating System  Android    My Question or Issue Every time I restart my phone, all my downloaded songs disappear on my...
  • jalygann
  • Regular
  • 642 Views
  • 10 replies
  • 0 likes
  • 642 Views
  • 10 replies
  • 0 likes

Solved!! Song list stuck on 'Loading in progress' in BMW Head-up

PlanPremiumCountryPolandOperating SystemAndroid 9 with all available updates installedSpotify app version8.4.97.807My Question or IssueThe song list shown in the head-up/windscreen display always shows: Loading in progress (or something like this - i...

  • Regular
  •   Plan Premium Country Poland Operating System Android 9 with all available updates installed Spotify app version 8.4.97.807 My Question or Issue The song list shown in the head-up/win...
  • claim
  • Regular
  • 2437 Views
  • 6 replies
  • 0 likes
  • Android 9.0
    BMW
    songs list
  • 2437 Views
  • 6 replies
  • 0 likes

Spotify randomly changes playlist.

Select a playlist, playlist starts a few seconds in music and play are completely different, nothing that I have selected before or have shown interest in. PlanPremiumCountryUSDevicePixel3 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Qu...

  • Casual Listener
  • Select a playlist, playlist starts a few seconds in music and play are completely different, nothing that I have selected before or have shown interest in.  Plan Premium Country US Devi...
  • Emilia_8
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Android
    PC
    pixel3
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Mix not working on Android v8.5.32.889

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 10 My Question or IssueFamily Mix was working fine when I was the only person in it. I just added a family member, and now if I try to open it on Android I get stuck in the "W...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 3 Operating System Android 10   My Question or Issue Family Mix was working fine when I was the only person in it. I just added a...
  • Xenia
  • Moderator
  • 1568 Views
  • 9 replies
  • 14 likes
  • 1568 Views
  • 9 replies
  • 14 likes

Superuser Contribution How to get rid of Ads and Surveys

PlanPremiumCountryCanadaDeviceLG V30Operating SystemAndroid My Question or IssueTwice in the past week I have been greeted by unwelcomed ads and surveys when I opened the app. Why am I getting harassed when I open the app? How do I stop this?

  • Music Fan
  •   Plan Premium Country Canada Device LG V30 Operating System Android   My Question or Issue Twice in the past week I have been greeted by unwelcomed ads and surveys when I opened...
  • Bun-Bun
  • Music Fan
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't share to Instagram Stories

PlanPremiumCountryChileDeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueHello, I've been having this problem like ever, I can't believe that is 2020 and I still can't do it. A couple times the option to share music on Instagram S...

  • Casual Listener
  • Plan Premium Country Chile Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue Hello, I've been having this problem like ever, I can't believe that is 2020 and ...
  • MatiasIgnacio1
  • Casual Listener
  • 550 Views
  • 8 replies
  • 0 likes
  • 550 Views
  • 8 replies
  • 0 likes

Superuser Contribution Casting to Chromecast devices issues

Family PlanPremiumUK/Lithuania Google Pixel 2XL, Pixel 3 and Pixel 3A Been having this issue for ages now. Some updates made it better, some reverted to where it is right now. All of my family devices exhibit it in both homes with a variety of Chrome...

  • Music Fan
  •   Family Plan Premium UK/Lithuania   Google Pixel 2XL, Pixel 3 and Pixel 3A   Been having this issue for ages now. Some updates made it better, some reverted to where it is righ...
  • muzeak
  • Music Fan
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Actually playing the song I want

PlanFree/PremiumCountry DeviceOppoOperating SystemAndroid Oreo, My Question or IssueOk, so I searched for a song I wanted to play. It takes me to the song page where I can shuffle play the radio. I don't want to, so I go on the artist and onto the al...

  • Visitor
  •   Plan Free/Premium Country   Device Oppo Operating System Android Oreo,    My Question or Issue Ok, so I searched for a song I wanted to play. It takes me to the ...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes