Spotify Android app didn't work

[pawel112a]

Plan

Premium

Country
Poland

Device

Motorola Moto E4 Plus

Operating System

Android 7.1.1

Spotify version:
8.6.86.1231

My Question or Issue

I didn't see playlist on my library on phone (on my Windows app, this work correctly) and I could play any song. Any playlist didn't load correctly. I completed guide on https://community.spotify.com/t5/Android/COMPLETE-GUIDE-How-to-fix-most-Android-issues/td-p/914257 .

[Amay]

Hi there, thanks for asking in the community!

If I am getting it right, the issue is your library not loading in the Mobile App. There are a few steps you should try to fix this issue.

• Log out of the Mobile App and log in again. Check if your library is loading properly now.
• If you are using any kind of VPN or DNS service, then kindly turn those off and restart the Spotify App to see if that fixes the issue.
• Try a clean install of the App, here is a quick guide for the same. Let us know how it goes.

Throw a like my way or mark this as a solution if I helped. ‌😊‌

[pawel112a]

Hi,
thanks for Your reply. I reinstalled the app with Your guide, and it didn't resolve the problem (before I installed the application from Google Play), I removed the com.spotify.music directory from SD card on the phone. If I moved the application data to internal memory, the Spotify app will work correctly. How I could resolve this issue?

I found a new issue, that Spotify Wrapped freezes after a few seconds.

Best regards,
Pawel

[Jeremy]

Hi there @pawel112a,

Thank you for your reply and confirmation.

This can happen due to your SD card being corrupt. 

Regarding your Wrapped - can you provide us a screenshot or a screen recording so that we can have a closer look directly from your end?

We'll keep an eye out for your reply.

Take care!

[pawel112a]

Hi @Jeremy,
thanks for Your reply.

What should I do with SD card? Change to other or format it?

I attach some screenshots with this problem about Spotify Wrapped. After few seconds (about 5 seconds) the app was always crashed.

Best regards,
Pawel

[Jeremy · Accepted solution]

Hi @pawel112a,

Thank you for getting back in touch with us and for providing the screenshots.

Regarding the SD card - I would go to the store that you bought it from so that they can have a closer look at it. Most likely you'll have to change it.

When it comes to the Spotify Wrapped story - there's currently and ongoing issue about this here. You can leave a +VOTE and Subscribe to the thread for any updates regarding this.

Let us know if we can help you with anything else.

Take care!