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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5228 Views

0 replies

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Solved!!Superuser Contribution [Android][Playlists] Sort Options for songs within a playlist

Hi, There used to be an option to sort songs in playlist:AlphabeticallyNewly addedTitleAfter the recent update, this option is no longer available. The only option is to manually sort the songs which is a downgrade. I already had a chat with 2 of you...

Casual Listener

Hi,   There used to be an option to sort songs in playlist: Alphabetically Newly added Title After the recent update, this option is no longer available. The only option is to manually s...

justbrndrs

Casual Listener

696 Views

2 replies

0 likes

Android
Playlists
  • 696 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Other] Fila de reprodução

A fila de reprodução no Android não está funcionando. As faixas são adicionadas normalmente, mas não são tocadas. Ao terminar a faixa atual, a fila de reprodução é zerada.

Newbie

A fila de reprodução no Android não está funcionando. As faixas são adicionadas normalmente, mas não são tocadas. Ao terminar a faixa atual, a fila de reprodução é zerada. 

Novy

Moderator

4454 Views

1 replies

0 likes

Android
Other
  • 4454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium for Samsung

Hello, i own Samsung A51 and i saw a 3-month premium subscription free offer, but after i applied it, i just got a regular 'individual premium'. How do i activate samsung one, what do i have to do?

Visitor

Hello, i own Samsung A51 and i saw a 3-month premium subscription free offer, but after i applied it, i just got a regular 'individual premium'. How do i activate samsung one, what do i have to do?

Novy

Moderator

461 Views

2 replies

0 likes

  • 461 Views
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Superuser Contribution Premium User Unable to Disable Shuffle

PlanPremiumCountryUKDeviceSamsung Tab 4 and Samsung S20 UltraOperating SystemAndroid My Question or IssueI cannot disable shuffle. The shuffle icon doesn't appear anywhere in the app, other than at the bottom right corner of the Play button, and ther...

Casual Listener

  Plan Premium Country UK Device Samsung Tab 4 and Samsung S20 Ultra Operating System Android   My Question or Issue I cannot disable shuffle. The shuffle icon doesn't appear any...

Jeremy

Spotify Legend

765 Views

3 replies

0 likes

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Superuser Contribution "Other" in "Settings" not clickable

PlanPremiumCountryBrazilUsing the latest app version, downloaded from the Play Store8.6.48.796 Device(Redmi Note 10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to save the songs in my SD Card. The usual way to d...

Casual Listener

Plan Premium Country Brazil Using the latest app version, downloaded from the Play Store 8.6.48.796   Device (Redmi Note 10) Operating System (iOS 10, Android Oreo, Windows 10,etc...

Alex

Spotify Legend

1082 Views

6 replies

0 likes

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Superuser Contribution [Android] Music starts playing randomly and is a different song than what the app says

Music will start and stop randomly and wont be the song that is on the cover. I try to skip the song to try and refresh or catch up hopefully the next song is right, but will be a completely different song. Ill start a new playlist and it does the sa...

Visitor

Music will start and stop randomly and wont be the song that is on the cover. I try to skip the song to try and refresh or catch up hopefully the next song is right, but will be a completely differen...

Novy

Moderator

505 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

[Android][Podcasts] Downloading a podcast should keep you where you are

At the moment (at least on Android) if you've scrolled down a list of podcast episodes and click to download one it then immediately takes you to the top of the list again. On the flip side it would be nice to have a 'back to top' button because scro...

Casual Listener

At the moment (at least on Android) if you've scrolled down a list of podcast episodes and click to download one it then immediately takes you to the top of the list again.    On the flip...

409 Views

0 replies

0 likes

Android
Podcasts
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Superuser Contribution Reorder playlist on android

How do I reorder my playlist on android? Is it possible? Yes or no? Thanks.Sorry but lots of misinformation out there.

Regular

How do I reorder my playlist on android? Is it possible? Yes or no? Thanks. Sorry but lots of misinformation out there. 

Elena

Moderator

513 Views

1 replies

0 likes

Reorder android
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Superuser Contribution Adding locale fills through my phone

PlanPremiumCountryBelgiumDeviceSamsung A51Operating System Android My Question or IssueDearI want to add some locale fills from my phone to my playlist. Is this possible without using a laptop or tablet? I tried it though the app and the website but ...

Casual Listener

Plan Premium Country Belgium Device Samsung A51 Operating System  Android   My Question or Issue Dear I want to add some locale fills from my phone to my playlist.  Is this ...

Alex

Spotify Legend

501 Views

1 replies

0 likes

  • 501 Views
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Solved!!Superuser Contribution Reorder playlists

Spotify PremiumCountry - UK DevicePixel 3 xlOperating SystemAndroid 9 My Question or Issue How do I reorder the playlists within the 'Your Library' section? I have a lot of playlists, only a couple of which I have saved for offline use(when abroad wi...

Casual Listener

Spotify Premium Country - UK   Device Pixel 3 xl Operating System Android 9   My Question or Issue   How do I reorder the playlists within the 'Your Library' section?  ...

Alex

Spotify Legend

8242 Views

5 replies

0 likes

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Superuser Contribution Playlists are gone!

PlanPremiumCountryNorwayDeviceSamsung S21 Ultra/Acer Chromebook 715Operating SystemAndroid My Question or IssueHi!In just recently bought a chromebook and downloaded Spotify, logged in as usual and all my playlists were missing. How can I have my 50s...

Casual Listener

  Plan Premium Country Norway Device Samsung S21 Ultra/Acer Chromebook 715 Operating System Android   My Question or Issue Hi! In just recently bought a chromebook and downloa...

MafeG

Spotify Legend

524 Views

5 replies

0 likes

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Superuser Contribution Spotify multi mode not working on Cabasse active speakers

I have a pair of Cabasse Stream 1 active speakers.While I can pair them from the Cabasse app I can not do that from the Spotify app.I thought that for a pair of similar active speakers there is a thing called Spotify multi mode. I don't have this opt...

Newbie

I have a pair of Cabasse Stream 1 active speakers. While I can pair them from the Cabasse app I can not do that from the Spotify app. I thought that for a pair of similar active speakers there is a...

Alex

Spotify Legend

565 Views

1 replies

0 likes

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Superuser Contribution Lock screen controls android 11

Plan Premium Device Samsung S10e Operating System Android 11 My Question or Issue Spotify controls appeared on lock screen after Android 11 update does anyone know how to turn it off? I've got all lock screen notifications turned off and I tried turn...

Visitor

Plan   Premium   Device   Samsung S10e   Operating System   Android 11       My Question or Issue   Spotify controls appeared on lock scre...

peter2011

Newbie

3435 Views

4 replies

1 likes

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Superuser Contribution Cannot PAUSE Play

Plan Free/PremiumCountry USA Device Samsung Galaxy Note 8 & Active 2 WatchOperating System Android 9 & Tizen My Question or IssueThere is no PAUSE / STOP Play option once music begins playing. The PLAY arrow/icon is always present. It is the same on ...

Newbie

Plan  Free/Premium Country USA   Device  Samsung Galaxy Note 8 & Active 2 Watch Operating System  Android 9 & Tizen   My Question or Issue There is no PAU...

Alex

Spotify Legend

623 Views

1 replies

0 likes

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Superuser Contribution Bring back my "Back" button

On the pinned notification on Android, the Like button has replaced the Back button in every context except podcasts.I know Spotify had experimented with this change with Spotify Radio but now it does it for everything: My mixes. Albums. My own playl...

Regular

On the pinned notification on Android, the Like button has replaced the Back button in every context except podcasts. I know Spotify had experimented with this change with Spotify Radio but now ...

Alex

Spotify Legend

999 Views

1 replies

0 likes

Track Back button
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Superuser Contribution "Unlimited" songs for new free users, but trial

PlanFreeDeviceA smartphoneOperating SystemAndroid 11 My Question or IssueSincerely, you people should inform openly to new free users that songs on demand, unlimited number of jumps and track time selection have an end date. How do you have the insol...

Newbie

Plan Free Device A smartphone Operating System Android 11   My Question or Issue Sincerely, you people should inform openly to new free users that songs on demand, unlimited number of ju...

Alex

Spotify Legend

483 Views

1 replies

0 likes

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Superuser Contribution Spotify pausing randomly on android

PlanPremium FamilyCountryIndia DeviceOne Plus NordOperating SystemAndroid snapdragon My Question or IssueSpotify keeps pausing randomly. every 30 - 90 seconds. Have already tried- uninstalling and reinstalling- Clearing cache and storage - switching ...

Newbie

Plan Premium Family Country India  Device One Plus Nord Operating System Android snapdragon   My Question or Issue Spotify keeps pausing randomly. every 30 - 90 seconds. Have alre...

Ver

Spotify Legend

597 Views

1 replies

0 likes

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Superuser Contribution Can't move songs to SD card

I'm on galaxy ultra s20. Big SD card. I tell Spotify to move my songs to SD card and it says the transfer is in progress. It finishes and then I check but nothing has moved.??PlanPremiumCountryUsaDevice Samsung Galaxy ultra s20Operating Android My Qu...

Roadie

I'm on galaxy ultra s20. Big SD card. I tell Spotify to move my songs to SD card and it says the transfer is in progress.  It finishes and then I check but nothing has moved.?? Plan Premium C...

Saqibfraz

Regular

543 Views

2 replies

0 likes

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Superuser Contribution Spotify not working when CACHE on SD card Meizu M6

DeviceMeizu M6Operating SystemFlyme OS 6.2.0.1G When I transfer Spotify cache on SD card, then my playlists, artists and albums are disappear When I transfer cache in internal memory is all right. I very need to transfer cache in SD card. Please FIX ...

Casual Listener

Device Meizu M6 Operating System Flyme OS 6.2.0.1G   When I transfer Spotify cache on SD card, then my playlists, artists and albums are disappear 😞 When I transfer cache in internal memo...

Saqibfraz

Regular

528 Views

2 replies

0 likes

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Superuser Contribution [Android][Other] Bring back the "Back" button in the Android Notification

Recently you've switched out the "Back/Restart" button for the "Like/Unlike" Button in the Android Notification. For me, this is not only inconvenient since I like to restart/skip around in my Songs without opening the app, but also because I can now...

Visitor

Recently you've switched out the "Back/Restart" button for the "Like/Unlike" Button in the Android Notification. For me, this is not only inconvenient since I like to restart/skip around in my Songs ...

Eni

Moderator

493 Views

1 replies

1 likes

Android
Other
  • 493 Views
  • 1 replies
  • 1 likes