Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
374908 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I am a premium user with a galaxy s7.Albums I have downloaded only play in order when I am online.If I try select an album offline a few of the first songs don't show up, scrolling down doesn't get rid of the artwork and songs that show up are often ...
I am a premium user with a galaxy s7. Albums I have downloaded only play in order when I am online. If I try select an album offline a few of the first songs don't show up, scrolling down doesn't g...
Spotify Star
1093 Views
1 replies
0 likes
About 40 ish seconds into a song the app stops the song (not pause, but stop). I'd like to fix it. I've tried updating and reinstalling the app. I'm on an Android phone and it isn't happening with other apps.
About 40 ish seconds into a song the app stops the song (not pause, but stop). I'd like to fix it. I've tried updating and reinstalling the app. I'm on an Android phone and it isn't happening with ot...
Spotify Star
648 Views
1 replies
0 likes
I already did a fabric reset on my phone and Spotify keeps crashing after adding songs to playlists several times. I closed the app and the music kept playing. I wasn't able to pause via notif and reopen the app. Even after cleaning the system the mu...
I already did a fabric reset on my phone and Spotify keeps crashing after adding songs to playlists several times. I closed the app and the music kept playing. I wasn't able to pause via notif and re...
Spotify Star
690 Views
1 replies
0 likes
My Question or Issue With the Spotify app, the upper screen area is always cut off on the monoceiver (car device).In the screenshots you can see:-The Gerärt has no HW buttons, but there is a "device specific bar" on the top of the screen.-Other apps ...
My Question or Issue With the Spotify app, the upper screen area is always cut off on the monoceiver (car device). In the screenshots you can see: -The Gerärt has no HW buttons, but there ...
Spotify Legend
999 Views
6 replies
0 likes
Music Stops on note9 lockscreen. The app is not being optimized, nor is background data disable. Only spotify has this problem.
Music Stops on note9 lockscreen. The app is not being optimized, nor is background data disable. Only spotify has this problem.
Spotify Legend
1214 Views
9 replies
0 likes
At the moment, users cannot view which songs/artists they've chosen to blacklist.Blacklists also expire, meaning if I don't like a certain group & I tell you, after a year I'll have to reblacklist that group again.Besides, the feature of blacklisting...
At the moment, users cannot view which songs/artists they've chosen to blacklist. Blacklists also expire, meaning if I don't like a certain group & I tell you, after a year I'll have to reblackl...
Spotify Legend
840 Views
1 replies
1 likes
Hi For the last week or so every time I open the app to listen offline, none of my tracks are available to play. When I go to settings, it informs me that my license to play offline has expired. I've connected my phone to my wifi to re-obtain the lic...
Hi 🙂 For the last week or so every time I open the app to listen offline, none of my tracks are available to play. When I go to settings, it informs me that my license to play offline has...
Visitor
995 Views
4 replies
2 likes
I've had this recent issue on my phone (no other device) where I can't access my playlists unless they're in the home tab. My liked songs are gone, and music refuses to play. It's kind of treating my account like it's new even though it seems to know...
I've had this recent issue on my phone (no other device) where I can't access my playlists unless they're in the home tab. My liked songs are gone, and music refuses to play. It's kind of treating my...
Spotify Star
478 Views
1 replies
0 likes
OnePlus 9 device, was just able to do song radios until about ten minutes ago
OnePlus 9 device, was just able to do song radios until about ten minutes ago
Spotify Star
473 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceiBasso DX300 and Samsung S2 tabletOperating SystemAndroid 7 and 9, Win10 My Question or IssueWhen controlling on Win10 and playing through Android the volume and timeline sliders are greyed out. I think they worked before. T...
Plan Premium Country UK Device iBasso DX300 and Samsung S2 tablet Operating System Android 7 and 9, Win10 My Question or Issue When controlling on Win10 and playing through Android t...
Spotify Legend
1601 Views
4 replies
0 likes
I have 3 FireTV Stick with the Spotify app.. All FireTV stick have the same Spotify connect name... How can i change this???
I have 3 FireTV Stick with the Spotify app.. All FireTV stick have the same Spotify connect name... How can i change this???
Newbie
9134 Views
11 replies
0 likes
Plan: Premium FamilyCountry: GermanyDevice: Mi Mix 2S (unrooted, unlocked bootloader) Android 10 QKQ basedOS: MIUI 12.0.3 global stable My Question or Issue I disabled the setting "download via mobile network" but for the second month the app kills m...
Plan: Premium Family Country: Germany Device: Mi Mix 2S (unrooted, unlocked bootloader) Android 10 QKQ based OS: MIUI 12.0.3 global stable My Question or Issue ...
Spotify Legend
511 Views
3 replies
0 likes
PlanPremiumCountryUKDevicePixel 5 (used to be the same on Pixel 4A) with Google Home or Home MiniOperating SystemAndroid 10/11 My Question or IssueSometimes (not always) when casting a podcast from phone to device the forward 15 seconds button actual...
Plan Premium Country UK Device Pixel 5 (used to be the same on Pixel 4A) with Google Home or Home Mini Operating System Android 10/11 My Question or Issue Sometimes (not alwa...
Spotify Legend
585 Views
3 replies
1 likes
Problem with connect on Android and pcFrom Android a can control playlist's, progress bar ia deactivatePlanPremiumCountryRussiaDevice(Samsung Galaxy 9)Operating System(Android Oreo, Windows 10)
Problem with connect on Android and pc From Android a can control playlist's, progress bar ia deactivate Plan Premium Country Russia Device (Samsung Galaxy 9) Operating System (Android ...
Moderator
502 Views
2 replies
0 likes
Hello I am using Android on a Huawei 20 P Lite. I have downloaded the lastest version of Spotify. When I go to my Library, and select the playlists to download, I keep seeing a revolving circle, meaning it is still downloading. When I go, to say, a p...
Hello I am using Android on a Huawei 20 P Lite. I have downloaded the lastest version of Spotify. When I go to my Library, and select the playlists to download, I keep seeing a revolvin...
Moderator
614 Views
3 replies
0 likes
Always, while i'm listening my music it stops several times, making the app too slow and not reacting for the buttoms, the same when i want to search an artist or any song in the search bar, i've uninstalled 3 times and is the same. And the other pro...
Always, while i'm listening my music it stops several times, making the app too slow and not reacting for the buttoms, the same when i want to search an artist or any song in the search bar, i've uni...
Spotify Star
513 Views
1 replies
0 likes
PlanPremiumCountryFinlandDeviceHuawei Honor 9Operating SystemHonor EMUI 9.1.0, Android 9 Spotify Version8.6.60.1126 My Question or Issue Hello, over the last day or so, my library on my mobile spotify app has gone completely empty & all my playlists ...
Plan Premium Country Finland Device Huawei Honor 9 Operating System Honor EMUI 9.1.0, Android 9 Spotify Version 8.6.60.1126 My Question or Issue Hello, over the last day o...
Spotify Legend
670 Views
1 replies
1 likes
I use Facebook to login in my account, and today when I have tried to do it, the app asked me to do a new account, I tried login again but is like I never had a account.
I use Facebook to login in my account, and today when I have tried to do it, the app asked me to do a new account, I tried login again but is like I never had a account. 😔
Moderator
563 Views
1 replies
0 likes
PlanPremium FamilyCountryIsraelDeviceSamsung Galaxy Note 10 LiteOperating SystemAndroid 11, Windows 10My Question or IssueI was looking for a specific song on Spotify, I couldn't find it and I had it on a CD so I exported the file to my Desktop and a...
Plan Premium Family Country Israel Device Samsung Galaxy Note 10 Lite Operating System Android 11, Windows 10 My Question or Issue I was looking for a specific song on Spotify, I couldn't fi...
Moderator
559 Views
1 replies
0 likes
PlanFamilyCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8 My Question or IssueHello,I resently bought a smartphone and installed the spotify app. Wenn i try to logg in, it says that the combination of account and pw does not exisit - t...
Plan Family Country Germany Device Samsung Galaxy S7 Operating System Android 8 My Question or Issue Hello, I resently bought a smartphone and installed the spotify app. Wenn i try ...
Moderator
527 Views
1 replies
0 likes
