Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 48149 Views
  • 66 replies
  • 25 likes
  • 48149 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880504 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880504 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26948 Views
  • 4 replies
  • 0 likes
  • 26948 Views
  • 4 replies
  • 0 likes

Superuser Contribution Still no lyrics (for all songs) even the app is the latest version.

PlanFree/PremiumCountryIndonesiaDeviceSamsung Galaxy A30Operating SystemAndroid 10 My Question or IssueMy spotify app still has no lyrics for all songs even it is currently the latest version. I am so confused whether my device is not compatible for ...

  • Casual Listener
  • Plan Free/Premium Country Indonesia Device Samsung Galaxy A30 Operating System Android 10   My Question or Issue My spotify app still has no lyrics for all songs even it is currently t...
  • lia864
  • Casual Listener
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

Superuser Contribution Recent Update Android Mobile 8.6.20.1063

PlanPremiumCountryUSA DevicePixel 5Operating SystemAndroid 11 My Question or IssueHello! I love the Spotify experience so thank you! I am experiencing an issue after the recent update 8.6.20.1063. The home screen layout in the Android app has changed...

  • Casual Listener
  • Plan Premium Country USA   Device Pixel 5 Operating System Android 11   My Question or Issue Hello! I love the Spotify experience so thank you!   I am experiencing an...
  • Novy
  • Moderator
  • 779 Views
  • 4 replies
  • 3 likes
  • 779 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Current Song frozen

PlanPremium CountryUK DeviceSamsung Galaxy S10 Operating SystemAndroid V11 My Question or IssueSpotify keeps reporting the same song regardless of what song is actually playing. The controls also get messed up so it thinks songs aren't playing when t...

  • Casual Listener
  • Plan Premium   Country UK   Device Samsung Galaxy S10   Operating System Android V11   My Question or Issue Spotify keeps reporting the same song regardless of w...
  • simmi098
  • Casual Listener
  • 1771 Views
  • 17 replies
  • 3 likes
  • 1771 Views
  • 17 replies
  • 3 likes

Solved!!Superuser Contribution Stop Displaying New Podcast Episodes on mobile

My Question or IssueSo my question is, how can I stop "New Podcast Episodes" from showing up on my home screen when I open up Spotify on my mobile device?I used to follow certain podcasts, but I got over them and no longer follow them, but Spotify in...

  • Casual Listener
  • My Question or Issue So my question is, how can I stop "New Podcast Episodes" from showing up on my home screen when I open up Spotify on my mobile device? I used to follow certain podcasts, but I ...
  • Novy
  • Moderator
  • 4408 Views
  • 4 replies
  • 6 likes
  • Mobile
    Podcasts
  • 4408 Views
  • 4 replies
  • 6 likes

Superuser Contribution My tracks can't be played. I can't see artist or album pages.

PlanFree/PremiumCountry DeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or IssueHello.When I click on a track, the track bar shows up but the track can't be played. Also, my Liked Songs or any artist or album page can't be displayed; the ...

  • Casual Listener
  • Plan Free/Premium Country   Device Moto E4 Plus Operating System Android 7.1.1   My Question or Issue Hello. When I click on a track, the track bar shows up but the track can't b...
  • Jeremy
  • Spotify Legend
  • 701 Views
  • 3 replies
  • 0 likes
  • Android
    Android 7.1
    i can't listen to music
    internal storage
    sd card
    Something went wrong
    tracks can't be played
  • 701 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlists: Missing Features in mobile app

PlanPremiumCountyGermanyDeviceXiaomi Redmi Note 7Operating SystemAndroid 10 1. Reordering It is not possible to reorder the Playlists themselves. This feature is already very finnicky to use on Desktop, but it exists. On Android it is missing complet...

  • Casual Listener
  • Plan Premium County Germany Device Xiaomi Redmi Note 7 Operating System Android 10   1. Reordering   It is not possible to reorder the Playlists themselves. This feature is al...
  • Jeremy
  • Spotify Legend
  • 1098 Views
  • 5 replies
  • 0 likes
  • 1098 Views
  • 5 replies
  • 0 likes

Superuser Contribution Ads getting ridiculous, nonstop ads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter pressing the button for '30 minutes of ad free listening' and making sure the video is ...

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Mihail
  • Spotify Legend
  • 1326 Views
  • 1 replies
  • 0 likes
  • 1326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is this a bug?

PlanFreeCountryMexicoDeviceMoto G6Operating SystemAndroid 9Spotify Version8.6.20.1063 My Question or IssueSince April 14th 2021 I have been facing this bug on the Android app's homepage, that day there was an update for the app and since then I have ...

  • Visitor
  • Plan Free Country Mexico Device Moto G6 Operating System Android 9 Spotify Version 8.6.20.1063   My Question or Issue Since April 14th 2021 I have been facing this bug on the Android...
  • Mihail
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone not updating currently playing when connected to Google Nest

Latest version of Spotify Android app. Google Pixel 3XL. Google Nest. My phone is no longer showing what is currently being played on Google Nest. I used to be able to play music on the Nest and then quickly look at my phone if I wanted to know the s...

  • Casual Listener
  • Latest version of Spotify Android app. Google Pixel 3XL. Google Nest.   My phone is no longer showing what is currently being played on Google Nest. I used to be able to play music on the Nest...
  • Jeremy
  • Spotify Legend
  • 1336 Views
  • 7 replies
  • 14 likes
  • 1336 Views
  • 7 replies
  • 14 likes

Superuser Contribution Why is the updated mobile UI so slow?

I am a premium customer using Spotify app on Samsung J8 running Android 10. I do not know why it is so difficult to contact support but I have been unable to find a solution to my problem so I am posting here. I have never been a big fan of the mobil...

  • Newbie
  • I am a premium customer using Spotify app on Samsung J8 running Android 10.  I do not know why it is so difficult to contact support but I have been unable to find a solution to my problem so I ...
  • CarlosE
  • Moderator
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback speeed

Issue : Playback speed button in any of the podcasts is removed or not showing in my phone. I reinstalled but nothing changed.Country : IndiaAndroid version 9 Samsung Galaxy J7 Nxt 

Screenshot_20210422-195249_Spotify.jpg
  • Visitor
  • Issue : Playback speed button in any of the podcasts is removed or not showing in my phone. I reinstalled but nothing changed. Country : India Android version 9 Samsung Galaxy J7 Nxt    
  • Eni
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ugly navbar from a recent update

PlanPremium CountryIndia DeviceLG G8X Operating SystemAndroid 10 My Question or IssuePreviously my navigation bar of my phone was translucent and hides whenever I'm lyric mode. But in on the day of February 13 or 14th an update came which it suddenly...

  • Regular
  •   Plan Premium   Country India   Device LG G8X   Operating System Android 10   My Question or Issue Previously my navigation bar of my phone was translucent and...
  • CarlosE
  • Moderator
  • 758 Views
  • 1 replies
  • 0 likes
  • 758 Views
  • 1 replies
  • 0 likes

Superuser Contribution Main window is cropped

Plan: PremiumCountry: FranceDevice: Chromebook (HP Pro c640)Operating System: Chrome OS 89 (~Android) My Question or IssueThe main window of the app is cropped so I cannot access the lower part of it.- when in large view (tablet mode), the left panel...

Screenshot 2021-04-14 15.02.47.png adjerbetian_2-1618405606228.png adjerbetian_3-1618405711584.png
  • Regular
  • Plan: Premium Country: France Device: Chromebook (HP Pro c640) Operating System: Chrome OS 89 (~Android)   My Question or Issue The main window of the app is cropped so I ca...
  • adjerbetian
  • Regular
  • 863 Views
  • 10 replies
  • 0 likes
  • 863 Views
  • 10 replies
  • 0 likes

Superuser Contribution why doesn't my Spotify play other suggestions after i search for a song and play it

PlanPremiumCountryNigeriaDevice(LG g6)Operating System( Android 9 .) My Question or IssueWhen i search for a song and play it, after that play my app suggests other songs for me and continues to play but other times it does not. How do i make it alwa...

  • Visitor
  • Plan Premium Country Nigeria Device (LG g6) Operating System ( Android 9 .)   My Question or Issue When i search for a song and play it, after that play my app suggests other songs for...
  • Jeremy
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify "breaks" on Redmi 9 When connecting to PC

PlanPremiumCountryGreeceDeviceXiaomi Redmi 9Operating SystemMIUI 12.0.2 My Question or IssueI just bought this phone, it's brand new and spotify has this issue:Every time I connect to PC while listening on Android, it connects, but spotify on android...

  • Casual Listener
  •   Plan Premium Country Greece Device Xiaomi Redmi 9 Operating System MIUI 12.0.2   My Question or Issue I just bought this phone, it's brand new and spotify has this issue: Ever...
  • Mihail
  • Spotify Legend
  • 586 Views
  • 3 replies
  • 1 likes
  • 586 Views
  • 3 replies
  • 1 likes

Superuser Contribution Liked Songs Tab Removed From Artist Page

Plan: Premium Country: UK Operating System: Android A while back, my version of Spotify started including a 'Liked Songs' page at the top of every artist page, as per the screenshot I've attached. It's something I've used daily since it was implement...

  • Visitor
  • Plan: Premium Country: UK Operating System: Android   A while back, my version of Spotify started including a 'Liked Songs' page at the top of every artist page, as per the screensho...
  • Jeremy
  • Spotify Legend
  • 1830 Views
  • 10 replies
  • 8 likes
  • 1830 Views
  • 10 replies
  • 8 likes

Old version support

Hi, i founded my very old Samsung Galaxy S Plus i9001 and i had na idea.I want to make it like an mp3, so i installed a version that is compatible with this 8yo phone (v 1.2.5.3).All works fine but now i saw that i can’t move my download folder to mi...

  • Visitor
  • Hi, i founded my very old Samsung Galaxy S Plus i9001 and i had na idea. I want to make it like an mp3, so i installed a version that is compatible with this 8yo phone (v 1.2.5.3). All works fine b...
  • MateusAuri
  • Regular
  • 874 Views
  • 2 replies
  • 1 likes
  • 874 Views
  • 2 replies
  • 1 likes

[Android][Developer] Bring Back the Lyrics

I just signed up for Spotify two months ago. At 40 years old, I finally chose, subscribed, and paid for a streaming service on my Android. What a blissful two months it was...As I played my songs, I could follow along with the lyrics. You have always...

  • Visitor
  • I just signed up for Spotify two months ago. At 40 years old, I finally chose, subscribed, and paid for a streaming service on my Android. What a blissful two months it was...As I played my songs, I ...
  • 217 Views
  • 0 replies
  • 0 likes
  • Android
    Developer
  • 217 Views
  • 0 replies
  • 0 likes

UPDATED: Phone not updating currently playing when using Connect w/ chromecast or HEOS

UPDATE: After reading some other threads I logged out of my desktop and on my old phone AND logged out and deleted the app from my current phone. Reinstalled and it seems to be working. Fingers crossed. PlanPremiumCountryUSADevicePixel 3Operating Sys...

  • Newbie
  • UPDATE: After reading some other threads I logged out of my desktop and on my old phone AND logged out and deleted the app from my current phone. Reinstalled and it seems to be working. Fingers cross...
  • AdamDamon
  • Spotify Star
  • 372 Views
  • 1 replies
  • 2 likes
  • 372 Views
  • 1 replies
  • 2 likes