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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386141 Views

544 replies

34 likes

Account
Free
  • 386141 Views
  • 544 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7994 Views

0 replies

7 likes

  • 7994 Views
  • 0 replies
  • 7 likes

License keeps expiring

Hi For the last week or so every time I open the app to listen offline, none of my tracks are available to play. When I go to settings, it informs me that my license to play offline has expired. I've connected my phone to my wifi to re-obtain the lic...

Music Fan

Hi 🙂   For the last week or so every time I open the app to listen offline, none of my tracks are available to play. When I go to settings, it informs me that my license to play offline has...

5kidsmom61

Visitor

1040 Views

4 replies

2 likes

  • 1040 Views
  • 4 replies
  • 2 likes

Strange Mobile Issue

I've had this recent issue on my phone (no other device) where I can't access my playlists unless they're in the home tab. My liked songs are gone, and music refuses to play. It's kind of treating my account like it's new even though it seems to know...

Newbie

I've had this recent issue on my phone (no other device) where I can't access my playlists unless they're in the home tab. My liked songs are gone, and music refuses to play. It's kind of treating my...

Amay

Spotify Star

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connect - volume and timeline greyed out on Windows when playing through Android

PlanPremiumCountryUKDeviceiBasso DX300 and Samsung S2 tabletOperating SystemAndroid 7 and 9, Win10 My Question or IssueWhen controlling on Win10 and playing through Android the volume and timeline sliders are greyed out. I think they worked before. T...

Casual Listener

Plan Premium Country UK Device iBasso DX300 and Samsung S2 tablet Operating System Android 7 and 9, Win10   My Question or Issue When controlling on Win10 and playing through Android t...

Ver

Spotify Legend

1644 Views

4 replies

0 likes

Android
Connect
Windows
  • 1644 Views
  • 4 replies
  • 0 likes

FireTV Spotify connect name change??

I have 3 FireTV Stick with the Spotify app.. All FireTV stick have the same Spotify connect name... How can i change this???

Casual Listener

I have 3 FireTV Stick with the Spotify app..   All FireTV stick have the same Spotify connect name...   How can i change this???

jonengland

Newbie

9237 Views

11 replies

0 likes

  • 9237 Views
  • 11 replies
  • 0 likes

Superuser Contribution Mobile network downloads despite disabling app option

Plan: Premium FamilyCountry: GermanyDevice: Mi Mix 2S (unrooted, unlocked bootloader) Android 10 QKQ basedOS: MIUI 12.0.3 global stable My Question or Issue I disabled the setting "download via mobile network" but for the second month the app kills m...

Casual Listener

Plan: Premium Family Country: Germany Device: Mi Mix 2S (unrooted, unlocked bootloader) Android 10 QKQ based OS: MIUI 12.0.3 global stable   My Question or Issue  ...

MafeG

Spotify Legend

535 Views

3 replies

0 likes

  • 535 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast goes backwards when casting

PlanPremiumCountryUKDevicePixel 5 (used to be the same on Pixel 4A) with Google Home or Home MiniOperating SystemAndroid 10/11 My Question or IssueSometimes (not always) when casting a podcast from phone to device the forward 15 seconds button actual...

Casual Listener

  Plan Premium Country UK Device Pixel 5 (used to be the same on Pixel 4A) with Google Home or Home Mini Operating System Android 10/11   My Question or Issue Sometimes (not alwa...

MafeG

Spotify Legend

626 Views

3 replies

1 likes

  • 626 Views
  • 3 replies
  • 1 likes

Superuser Contribution Connect

Problem with connect on Android and pcFrom Android a can control playlist's, progress bar ia deactivatePlanPremiumCountryRussiaDevice(Samsung Galaxy 9)Operating System(Android Oreo, Windows 10) 

Newbie

Problem with connect on Android and pc From Android a can control playlist's, progress bar ia deactivate Plan Premium Country Russia Device (Samsung Galaxy 9) Operating System (Android ...

Novy

Moderator

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution More than 80 percent of the songs does not play.

Hello I am using Android on a Huawei 20 P Lite. I have downloaded the lastest version of Spotify. When I go to my Library, and select the playlists to download, I keep seeing a revolving circle, meaning it is still downloading. When I go, to say, a p...

Music Fan

  Hello I am using Android on a Huawei 20 P Lite.  I have downloaded the lastest version of Spotify. When I go to my Library, and select the playlists to download, I keep seeing a revolvin...

Elena

Moderator

643 Views

3 replies

0 likes

  • 643 Views
  • 3 replies
  • 0 likes

I have a problem with the App for Android, it stops the music all the time.

Always, while i'm listening my music it stops several times, making the app too slow and not reacting for the buttoms, the same when i want to search an artist or any song in the search bar, i've uninstalled 3 times and is the same. And the other pro...

Newbie

Always, while i'm listening my music it stops several times, making the app too slow and not reacting for the buttoms, the same when i want to search an artist or any song in the search bar, i've uni...

Amay

Spotify Star

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library is empty, can't listen to music

PlanPremiumCountryFinlandDeviceHuawei Honor 9Operating SystemHonor EMUI 9.1.0, Android 9 Spotify Version8.6.60.1126 My Question or Issue Hello, over the last day or so, my library on my mobile spotify app has gone completely empty & all my playlists ...

Regular

Plan Premium Country Finland Device Huawei Honor 9 Operating System Honor EMUI 9.1.0, Android 9 Spotify Version 8.6.60.1126   My Question or Issue   Hello, over the last day o...

Mario

Spotify Legend

687 Views

1 replies

1 likes

  • 687 Views
  • 1 replies
  • 1 likes

Superuser Contribution Missing account

I use Facebook to login in my account, and today when I have tried to do it, the app asked me to do a new account, I tried login again but is like I never had a account.

Newbie

I use Facebook to login in my account, and today when I have tried to do it, the app asked me to do a new account, I tried login again but is like I never had a account. 😔

Elena

Moderator

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Syncing Local files between Desktop and Android

PlanPremium FamilyCountryIsraelDeviceSamsung Galaxy Note 10 LiteOperating SystemAndroid 11, Windows 10My Question or IssueI was looking for a specific song on Spotify, I couldn't find it and I had it on a CD so I exported the file to my Desktop and a...

Casual Listener

Plan Premium Family Country Israel Device Samsung Galaxy Note 10 Lite Operating System Android 11, Windows 10 My Question or Issue I was looking for a specific song on Spotify, I couldn't fi...

Novy

Moderator

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in because it says username and pw does not exist

PlanFamilyCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8 My Question or IssueHello,I resently bought a smartphone and installed the spotify app. Wenn i try to logg in, it says that the combination of account and pw does not exisit - t...

Newbie

Plan Family Country Germany Device Samsung Galaxy S7 Operating System Android 8   My Question or Issue Hello, I resently bought a smartphone and installed the spotify app. Wenn i try ...

Novy

Moderator

542 Views

1 replies

0 likes

Account
  • 542 Views
  • 1 replies
  • 0 likes

Galaxy Watch 4 current track doesn't update when skipping forward

PlanPremiumCountryCanadaDeviceGalaxy Watch 4 with Galaxy S20 phoneOperating SystemWear OS My Question or IssueThe currently playing track doesn't update when I skip forward tracks on my watch.Scenario details:Play music on Spotify on my phoneTap musi...

Music Fan

Plan Premium Country Canada Device Galaxy Watch 4 with Galaxy S20 phone Operating System Wear OS   My Question or Issue The currently playing track doesn't update when I skip forward t...

882 Views

0 replies

0 likes

Galaxy Watch 4
Samsung
WearOS
  • 882 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't see lyrics with my spotify account

I have Premium account since last year and the new function "lyrics" is not visible for me, I tried with my account in other cellphone and it's the same issue, I don't know if it is something with the app, my account or what. I really want to see thi...

Newbie

I have Premium account since last year and the new function "lyrics" is not visible for me, I tried with my account in other cellphone and it's the same issue, I don't know if it is something with th...

MafeG

Spotify Legend

20359 Views

13 replies

9 likes

Android
lyrics
Premium
  • 20359 Views
  • 13 replies
  • 9 likes

Superuser Contribution Top recommendations are all podcasts

Using the Android app, all my top recommendations are podcasts. This is very frustrating as I don't listen to podcasts with this app. This has to be a bug as I avoid listening to podcasts, and previously my recommendations were all music. After accid...

Regular

Using the Android app, all my top recommendations are podcasts. This is very frustrating as I don't listen to podcasts with this app. This has to be a bug as I avoid listening to podcasts, and previo...

MafeG

Spotify Legend

1137 Views

3 replies

1 likes

  • 1137 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution spotify connect buttons partially working

.PlanPremiumCountryFranceDevice(Samsung Galaxy 8, Macbook Pro 2018)Operating SystemAndroid 9, latest available updateiOS 11.5.2, latest available update My Question or IssueI am controlling spotify on my Mac through my phone.Some control buttons work...

Casual Listener

. Plan Premium Country France Device (Samsung Galaxy 8, Macbook Pro 2018) Operating System Android 9, latest available update iOS 11.5.2, latest available update   My Question or Issu...

Novy

Moderator

1162 Views

5 replies

1 likes

  • 1162 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Saving an album doesn't add songs to "Liked Songs"

PlanPremiumCountryAustraliaDeviceSamsung Galaxy Note8Operating SystemAndroid My Question or IssuePreviously, I would save albums that I liked, then I would go into my songs and shuffle play all of them. The most recent update changed this to 'Liked S...

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy Note8 Operating System Android   My Question or Issue Previously, I would save albums that I liked, then I would go into my songs a...

xMeow

Casual Listener

32134 Views

11 replies

9 likes

  • 32134 Views
  • 11 replies
  • 9 likes

Liked albums not showing up in liked songs

HiI've got a recent issue whereby when I like an album, the songs in the album no longer show up in "liked songs". Instead, I have to go to my liked albums to find the songs in the album. Until recently, anytime I would like an album, all the songs i...

Casual Listener

Hi I've got a recent issue whereby when I like an album, the songs in the album no longer show up in "liked songs". Instead, I have to go to my liked albums to find the songs in the album. Until rec...

dwdking

Casual Listener

4528 Views

4 replies

1 likes

  • 4528 Views
  • 4 replies
  • 1 likes