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Shuffle only unless using the enhance feature

Shuffle only unless using the enhance feature

Sarah112

Hi All 

I have a premium account and recently it only lets me play shuffle mode on all playlists, Spotify and playlists I have made. If I use the enhance feature or  download the playlist I can then select which song to play. This problem isn’t occurring for friends. Does anyone know how to fix this so I can select a song to play without having to use the enhance feature or adding playlist to library? 
Thanks! 

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1 Reply

Jeremy

Hi there @Sarah112,

 

Thank you for reaching out to the Community.

 

Can you try the following:

  • Log out > restart the app 
  • Perform a clean reinstall of the app. This will make sure there's no old cache files causing this
  • If you're using any VPN, disable it to see if the issue persists
  • Check device storage
  • Try with a different device to see if the issue persists
  • Check that the app is up to date

We'll keep an eye out for your reply.


Take care!

JeremyModerator
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