Users on Android devices can't play content in Offline mode

[Yordan]

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

[blyodak]

Got the same problem here!

My phone is samsung z fold 5

Version 9.0.50.416 and the phone lastest update is android 15 one un 7.0

[gyros]

Hey I'm having the exact same issue on OnePlus Nord AC2003_11_F.18, it's really annoying...
Android 12, security update 5th november 2025

[Eni]

Hey there @gyros, 

Thanks for getting in touch about this here in the Community. 

Just to confirm, have you tried following the aforementioned steps in this thread? 

If so and the issue persists, would you mind sending us a short screen recording of it so we can take a closer look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be waiting for your reply. 

[YOssik]

Premium

Adnroid Spotify app version 9.0.50.416

One Plus 7T Pro

In offline mode the app is not responsive. Black screen or non responsive UI. Not able to paly anything downloaded.

If u dont bother to fix it Im done with Spotify.

[YOssik]

Spotify Premium
Android 14
Android Spotify app version 9.0.50.416
One Plus 7T Pro

In offline mode the app is not responsive. Sometimes just Black screen or nonresponsive UI. Not able to play anything downloaded.

Please spare us the advices to reinstall app, clear data or cache or allow permissions. We are not idiots. We tried. The essential function (to be able to play offline downloaded content) is NOT WORKING!!!

If u dont bother to fix it asap Im done to pay for this cra..

[Yordan]

Hi there,

Our tech folks are currently looking into this. If you're experiencing this issue, make sure to add your vote and subscribe to the thread from the three dots menu at the top to stay tuned.

We'll keep everyone posted here as soon as we have any updates on the matter.

Cheers 🤘

[v0HaVoK0v]

For me nothing is loading, im connected to the Internet whether mobile data or WiFi, and I tried checking to see if offline mode was on but the option for offline mode no longer exists in data saving and offline, reinstalling made no difference