Option to store offline songs on SD car not longer available

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Option to store offline songs on SD car not longer available

Casual Listener

Plan

Premium

Country

Germany

Device

Sony XZ Premium

Operating System

Android Oreo

 

My Question or Issue

After ne newest update to version 8.5.27.957, i'm not longer able to move the offline songs to my SD card. The option disapeared and not available.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Option to store offline songs on SD car not longer available

Casual Listener

I fund the issue.

I replaced my SD Card with a new one and its working again. 

I think something went wrong and created an issue with my SD card.

So replacing the SD Card is the solution or to save all data from the SD card, format it, and put all data back.

 

Best

 

Tarik

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6 Replies
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Re: Option to store offline songs on SD car not longer available

Rock Star 7
Rock Star 7

Hey, @Jiggz82 
Welcome to Spotify Community and thanks for reaching out here!

Have you already tried a clean reinstallation of the app on your device? Just take a look at this article below to get help about how to do it:

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Option to store offline songs on SD car not longer available

Casual Listener

Hello Herzog, 

 

thanks. 

i did but no success. The option ia still not available. Spotify has permissions and enough space is available on my SD card. 

Best

 

Tarik 


@hezorg  schrieb:

Hey, @Jiggz82 
Welcome to Spotify Community and thanks for reaching out here!

Have you already tried a clean reinstallation of the app on your device? Just take a look at this article below to get help about how to do it:

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg


 

Highlighted

Re: Option to store offline songs on SD car not longer available

Casual Listener

We're having the same issue here. The SD card is formatted to portable but the option to select it doesn't come up, even after a reinstall.

Solution!

Re: Option to store offline songs on SD car not longer available

Casual Listener

I fund the issue.

I replaced my SD Card with a new one and its working again. 

I think something went wrong and created an issue with my SD card.

So replacing the SD Card is the solution or to save all data from the SD card, format it, and put all data back.

 

Best

 

Tarik

View solution in original post

Highlighted

Re: Option to store offline songs on SD car not longer available

Casual Listener

I've tried 3 different SD cards and have formatted them all for portable storage. Still no luck.

Highlighted

Re: Option to store offline songs on SD car not longer available

Rock Star 7
Rock Star 7

Hey, @bob_adolphus 
Welcome to Spotify Community and thanks for reaching out here!

Have you already tried a clean reinstallation of the app on your device?

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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