Payback randomly stopping while playing. Happens only on my phone app

[New user]

Whenever I use my phone app (which is up to date) the playback randomly stops. Not even paused. And I have to either start the from the beginning or change to the next song. This only happens on my phone

[New user]

Hey folks, 

Thanks for reaching out about this here in the Community. 

We're aware of some issues with the app, but those should be already fixed. However, since you mentioned you noticed some inconsistencies with the playback, could you provide us with the following info?:

• Make/model and OS of your device.
• The exact Spotify version running on the device.
• A screen recording of this behavior (you can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us making sure the video has the permissions for anyone to see it).
• Troubleshooting steps you've already tried.
• Does this happen on any playlist or only on a specific one?
• Does the issue persist while using a different internet connection?
• Does this happen across devices?

We'd like to investigate this further.

We'll be waiting for your replies. 

[Ashleighjane]

It’s almost like the sound is stuck, no sound will play on anything on Spotify, but if there’s a music video to the song, the music video plays just fine, but you hear nothing.

[New user]

I have tried everything to fix this. Every song I click on will not play any longer than 10 seconds. I have checked my wifi and ever restarted it. I've cleared the cache. I've logged out and logged back in. And I even unistalled the app. Nothing has worked. Please help

[Kollman84]

Same here except mine won't play any songs at all now. It worked fine earlier and randomly stopped when it finished one song and went to the next one in my queue. Didn't even play one second of the next song and now it won't play anything unfortunately. Hope they fix it soon 

[forx]

I'm experiencing the same issue - I tried uninstalling, installing, clearing the cache. Songs won't play past 8-10 seconds

[Strongforever94]

Songs will not play after the first 9-12 seconds of any song, I have checked my Wifi, restarted my phone, checked for updates on my phone and the app, and uninstalled and reinstalled the app. I use my account at work and listen to it all day long. I need this fixed

[Ashleighjane]

I’ve rebooted the app several times and I’m the only one using this account and only accessing it currently from my iPhone. I have managed to get 8 seconds into a song before it completely stops playing any sound while the pictures run in the background.. doesn’t matter what song all of them stop at 8 seconds

[graphic_jazz]

Spotify is having problems right now.

https://downdetector.com/status/spotify/
https://twitter.com/SpotifyCares/
https://community.spotify.com/ (check latest topics, lots of people with issues right now)

[Amandabquinn]

Same issues. Tried everything. 

[graphic_jazz]

Spotify is having problems right now.

https://downdetector.com/status/spotify/
https://twitter.com/SpotifyCares/
https://community.spotify.com/ (check latest topics, lots of people with issues right now)

[New user]

My songs won’t play after the first 10 seconds. I’ve tried different songs and playlists, tried reinstalling the app, clearing the cache, clearing the downloads, and connecting to a different WiFi. Nothing is working. The online platform won’t let me check to see if it’s working there either. It says the page is not found.

[New user]

Hello, I have a Premium account but it still doesn't let me play some songs for example "I love you 3000" among other well-known ones and now the last straw only plays 5 seconds and stays silent and I have tried many examples: "ed sheeran perfect" and in most cases it happens to me the same. I have IOS iPhone 14 Pro Max

[danilorenco]

I'm having the same problem today 

[Dibothy]

I'm having the same issue, the songs will just stop playing and I can't unpause them

[New user]

I put in the song for the first ten seconds it played. Then it stop and just went silence. Now it won’t play at all. It just stay at zero. But if I select another song it will play tho.

[user-removed]

I'm having the same problem. Using the DJ the speakers go silent but the counter is counting.

[thebaron10]

Same exact problem.  Daughter wanted to hear Flowers By Cyrus but it either will not play at all or stops around 10 seconds.   If I click to another song, it will play, if I search another song, the same issue happens.  I have tried it on Windows 11 and Samsung Android phone on two different networks and it makes no difference, so the issue is within Spotify and not user related.  

[kritten]

Same here, tried everything. 

[thebaron10]

OK it looks like we are all having this issue.  

[New user]

After a second or two any "She'll be comin around the mountain" song I try to play stops playing. What's up? I want an acoustic version and they also stop playing.