Payment

[ScottJD92]

Hi how come I've just paid for premium and its still saying update payment yet it's took the money out :s

[Daniel · Accepted solution]

Try logging out and back in again
Sometimes it can take a little while to replicate e through the servers.

Also make sure you are logging in with the same account details as the one that has been upgraded.

[ScottJD92]

It's not letting me do anything when I load the app other then update payment , that's all I can click on

[Daniel]

I see you marked my post as the solution, has it now been solved? If not then iI can escalate this for you so a member of the team can look into why you aren't getting premium.

[GCash]

App is not letting me enter my credit card info. It just keeps going back to the home screen when I try to enter the card expiration date

[Daniel]

Can you try a clean install? Use the troubleshooting guide linked in my signature to get the best results.

[ScottJD92]

Thnx for your help Daniel it's sorted now I just left it over night and it works

[Daniel]

Odd, but sometimes things do just work after being left for a bit. Glad it's sorted now!

Enjoy that premium usage

[GCash]

Unistalled. Re-installed. Cleared cache. Still doesn't work. Bummer

[Daniel]

@GCash try upgrading directly on the website: https://www.spotify.com/account/overview/