Spotify stops playing after an ad

[Yordan]

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.

The behavior is currently being investigated.

[WSReception]

Plan

Free

Country

Australia

Device

Samsung TV

Operating System

Android

Windows 11

My Question or Issue

There has been an issue with playing Spotify playlists on a Samsung TV through this account for the last month. Prior to this, there were only occasional similar issues that were resolved by turning the TV off and on at the wall.

The issue is that the sound stops working on the TV and/or the playlist get stuck where it either looks like it is playing or paused but the time elapsed is not changing. This occurs after a block of ads have been played. Sometimes it is after the first ad break, sometimes it is after a few, but it is becoming more and more frequent. This is sometimes fixed by turning the TV off and on at the wall but sometimes not. There is no problem playing or with sound through the web player for the same Spotify account. This occurs whether we cast from the web player or whether we use the app on the TV.

I have already tried:

- reinstalling the Spotify app on the TV multiple times

- updating the TV

- making a new Samsung login

- contacting Samsung who suggested it was a Spotify issue