Thanks for reaching out to us 🙂
Hope you don't mind us replying in English as it's the Community's official language.
We'd suggest you restart the device and then to log out and log back in again. If the issue persists, it's a good idea to give these steps a go. That way you can make sure you don't have another account.
Just to double check- is the account on Premium or free service? Are the playlists grayed out? We'll investigate this further.
Keep us in the loop! We'll be right here if you have any questions.
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