Plays the music for a few seconds and stops.

[jaz_vila]

Plan

Premium

Country

Argentina

Device

 Samsung Galaxy S6 Edge

Operating Sistem

Android 7.0

My Question or Issue

When i press play and im using the phone is everything fine, but i block the phone and plays the music a few seconds and stops. It's really frustrating.

[Jᴀᴄᴋ]

Hey @jaz_vila thanks for reaching out to the Spotify Community

I would actually recommend doing a clean reinstall on your device. It might also be beneficial if you can restart your device, although it sounds simple, it can help from time to time.

Finally, if none of those work try clearing your cache and data by following these steps:



Step 1: Head to the Settings menu.
Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.
Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available.

Here is a video to help with that.

https://www.youtube.com/watch?v=K-PeUOLLk0s



Let me know how it goes,

Jack 🙂