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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115258 Views

27 replies

4 likes

  • 115258 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231658 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231658 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591192 Views

79 replies

3 likes

  • 591192 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485681 Views

580 replies

42 likes

Account
Free
  • 485681 Views
  • 580 replies
  • 42 likes

No longer able to add podcast shortcuts to home screen?

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Samsung galaxy s9+Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 9My Question or IssueI always had podcasts on my homescreen as shortcuts but after spotify ...

Newbie

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung galaxy s9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 9 My Question or...

2300 Views

0 replies

11 likes

Podcasts
shortcuts
  • 2300 Views
  • 0 replies
  • 11 likes

Music stop to play

Hello,I'm trying to play Post Malone's music Goodbye. It been always stopped at 2'12" but the play is selected and there is no song. It just go back to play if I change to 2'13".What should I do?PlanPremiumCountry Brazil DeviceAsus Zenfone 5Operating...

Newbie

Hello, I'm trying to play Post Malone's music Goodbye. It been always stopped at 2'12" but the play is selected and there is no song. It just go back to play if I change to 2'13". What should I do?...

456 Views

0 replies

0 likes

  • 456 Views
  • 0 replies
  • 0 likes

Android App starts playing without prompt. / Switches to Chrome Player without prompt

Plan: PremiumDevice: Droid TurboOperating System: 8.0 My Question or Issue:The android app has taken to starting to play on its own while the phone is sitting locked. The music it starts playing seems completely unrelated to anything I was listening,...

Casual Listener

Plan: Premium Device: Droid Turbo Operating System: 8.0   My Question or Issue: The android app has taken to starting to play on its own while the phone is sitting locked...

spirki

Gig Goer

735 Views

1 replies

1 likes

Android
  • 735 Views
  • 1 replies
  • 1 likes

Shuffle play only being on mobile,no repeat

The fact that PC and tablet dont have to shuffle play is annoying since premium is not cheap and for mobile if you want the skips to reach a single song you either need to be lucky it if yoy have premium you can just skip to any song. Also no repeat ...

Visitor

The fact that PC and tablet dont have to shuffle play is annoying since premium is not cheap and for mobile if you want the skips to reach a single song you either need to be lucky it if yoy have pre...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

Back button is nonfunctional

PlanPremiumCountry DeviceSamsung Galaxy 10Operating SystemAndroid My Question or Issue The back button doesn't work from the lock screen, from the notification bar, or on any bluetooth connections (i.e. car stereo buttons). I've seen threads about th...

Regular

Plan Premium Country   Device Samsung Galaxy 10 Operating System Android   My Question or Issue   The back button doesn't work from the lock screen, from the notification ba...

900 Views

0 replies

0 likes

  • 900 Views
  • 0 replies
  • 0 likes

Car stereo Bluetooth controls not working.

PlanPremiumCountryUSDeviceOneplus 6Operating SystemAndriod Pie My Question or IssueIt was working perfect about 3 or 4 months ago I updated the app and it hasn't been working since. Skip and pause buttons on the radio work once then they don't work. ...

Casual Listener

Plan Premium Country US Device Oneplus 6 Operating System Andriod Pie   My Question or Issue It was working perfect about 3 or 4 months ago I updated the app and it hasn't been working...

557 Views

0 replies

0 likes

  • 557 Views
  • 0 replies
  • 0 likes

Spotify closing itself for no reason.

PlanFree/PremiumDeviceSamsung Galaxy A3 2017Operating System(Android Oreo) My Question or Issue

Visitor

Plan Free/Premium Device Samsung Galaxy A3 2017 Operating System (Android Oreo)   My Question or Issue  

469 Views

0 replies

1 likes

  • 469 Views
  • 0 replies
  • 1 likes

Where can I find a playlist with all my downloaded songs?

PlanPremiumCountry DeviceLg G7 ThinqOperating SystemAndroid Oreo My Question or Issue

Newbie

Plan Premium Country   Device Lg G7 Thinq Operating System Android Oreo   My Question or Issue  

badumtss

Composer

745 Views

1 replies

0 likes

  • 745 Views
  • 1 replies
  • 0 likes

How to start a playlist NOT random mode

Hi! I am using Spotify (premium) from Android (in a Xiaomi Mi A1) and when I select a playlist in my library, instead of starting automatically (which would be the desirable), it appears a screen with the details of the list and a big green "Random" ...

Visitor

Hi! I am using Spotify (premium) from Android (in a Xiaomi Mi A1) and when I select a playlist in my library, instead of starting automatically (which would be the desirable), it appears a screen wit...

586 Views

0 replies

1 likes

  • 586 Views
  • 0 replies
  • 1 likes

Spotify design

PlanPremiumCountryIsraelDeviceXioami mi 9seOperating SystemMIUI 10 My Question or IssueI don't like the new design Spotify have now, is there a way I can change it back because it's really not comfortable and I'm paying money for it because I liked t...

Regular

  Plan Premium Country Israel Device Xioami mi 9se Operating System MIUI 10   My Question or Issue I don't like the new design Spotify have now, is there a way I can change it ba...

makmegs

Regular

1612 Views

3 replies

2 likes

  • 1612 Views
  • 3 replies
  • 2 likes

Album list doesn't load (stuck on spinning icon)

I can't see my album list. When I click "album" I got a black screen and the spinning icon, spinning and spinning on and on and on and on... I read a LOT of topics about this issue. Hey Spotify, what are you waiting to fix the problem?? Come on, do s...

Casual Listener

I can't see my album list. When I click "album" I got a black screen and the spinning icon, spinning and spinning on and on and on and on...   I read a LOT of topics about this issue. Hey Spot...

463 Views

0 replies

0 likes

  • 463 Views
  • 0 replies
  • 0 likes

Superuser Contribution Huawei P30 Pro - in UK but Google play says Spotify not available in region

Hi. I am from the UK, my phone was bought in the UK and Google play and Spotify are registered to the UK. However when I try to download Spotify it says its not available le in my region. I have looked online and can't find a silimar issue.HuaweiP30 ...

Visitor

Hi. I am from the UK, my phone was bought in the UK and Google play and Spotify are registered to the UK. However when I try to download Spotify it says its not available le in my region. I have look...

1407 Views

0 replies

0 likes

Android
huawei
p30
p30 pro
region
unavailable
  • 1407 Views
  • 0 replies
  • 0 likes

Library gone, everything moved to non alphabetized suggested list

PlanPremiumCountryUSADeviceGalaxy S7 My Question or IssueMy whole library is gone and everything in it has been moved to a non alphabetized suggested list. How do I recover my library the way it was and why did it change?

Visitor

  Plan Premium Country USA Device Galaxy S7     My Question or Issue My whole library is gone and everything in it has been moved to a non alphabetized suggested list.  ...

bhare

Regular

1573 Views

3 replies

2 likes

alphabetized
  • 1573 Views
  • 3 replies
  • 2 likes

Solved!! Order of different playlists changing

Plan: PremiumCountry: USA Device: Samsung Galaxy S10 My Question or Issue:I don't remember if this happened before the most recent upgrade, but when I play a song on a playlist, spotify pushes that playlist to the top of my list of playlists. I want ...

Newbie

Plan: Premium Country: USA  Device: Samsung Galaxy S10  My Question or Issue: I don't remember if this happened before the most recent upgrade, but when I play a song on a playlist...

DanifC

Composer

1807 Views

1 replies

0 likes

  • 1807 Views
  • 1 replies
  • 0 likes

Links in podcast show notes are broken because of removed space

PlanFreeUK DeviceSamsung Galaxy S20Operating SystemAndroid 9 On the Android app, there is a link in the show notes for this episode:https://open.spotify.com/episode/7nkaQwYYZw2BXIKPc6wRU1However, because all the spaces have been removed, it goes from...

Visitor

Plan Free UK   Device Samsung Galaxy S20 Operating System Android 9   On the Android app, there is a link in the show notes for this episode: https://open.spotify.com/episode/7nka...

875 Views

0 replies

0 likes

  • 875 Views
  • 0 replies
  • 0 likes

Bug/error

Plan: VerizonFree/Premium: FreeCountry: United States Device: Droid Turbo 2Operating System: Android 7.0 My Question or IssueMy issue is when I reopen the apps to check a playlist or look for an artist I get an add that prevents me from accessing my ...

Visitor

Plan: Verizon Free/Premium: Free Country: United States   Device: Droid Turbo 2 Operating System: Android 7.0   My Question or Issue My issue is when I reopen the apps to check a pl...

Billy-J

Spotify Star

745 Views

1 replies

0 likes

label
  • 745 Views
  • 1 replies
  • 0 likes

Cannot download using cellar

PlanPremiumCountryTaiwanDeviceSony Xperia XZ2 CompactOperating SystemAndroid 9 My Question or IssueDownloading using cellar stopped working since like two weeks ago (latest version), and now it'd say "waiting for ..." until WiFi is connected . Toogli...

Regular

Plan Premium Country Taiwan Device Sony Xperia XZ2 Compact Operating System Android 9   My Question or Issue Downloading using cellar stopped working since like two weeks ago (latest v...

Luan

Spotify Star

3424 Views

13 replies

0 likes

  • 3424 Views
  • 13 replies
  • 0 likes

[Android][Playlists] App no longer organizes info alphabetically. Now done chronologically?

My entire library was playlists and folders organized alphabetically (like, say, a record store). A recent update made the playlists and folders organize chronologically (while desktop remains alphabetically). i.e., the last list or folder accessed o...

Casual Listener

My entire library was playlists and folders organized alphabetically (like, say, a record store). A recent update made the playlists and folders organize chronologically (while desktop remains alphab...

Katerina

Spotify Legend

794 Views

1 replies

0 likes

Android
Playlists
  • 794 Views
  • 1 replies
  • 0 likes

"Add to Playlist" is now randomly ordered based on use. Please revert!

When adding a song to a playlist on the latest version of Spotify android, the order of playlists is now sorted by how recently have added to your playlists, instead of just listing them in the order you have them saved in on the sidebar. This makes ...

Casual Listener

When adding a song to a playlist on the latest version of Spotify android, the order of playlists is now sorted by how recently have added to your playlists, instead of just listing them in the order...

652 Views

0 replies

5 likes

add
Playlist History
  • 652 Views
  • 0 replies
  • 5 likes

Sudden UI change

PlanPremiumCountry United StatesDeviceNokia 6.1Operating System9 My Question or IssueI just recently started using spotify, and upon first usage, it had the traditonal UI Iwas accustomed to, from past accounts, and I began downloading songs to add to...

Visitor

  Plan Premium Country  United States Device Nokia 6.1 Operating System 9   My Question or Issue I just recently started using spotify, and upon first usage, it had the trad...

arándano

Visitor

3631 Views

4 replies

8 likes

  • 3631 Views
  • 4 replies
  • 8 likes