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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115266 Views

27 replies

4 likes

  • 115266 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231676 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231676 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591210 Views

79 replies

3 likes

  • 591210 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485702 Views

580 replies

42 likes

Account
Free
  • 485702 Views
  • 580 replies
  • 42 likes

Continue song and view album doesn't work without internet connectivity.

PlanPremiumCountryGermany DeviceMoto G5+Operating SystemAndroid 8.1.0 My Question or IssueIn Germany we have poor mobile internet, so this is a very annoying problem for me: (The error occures when I have no or very bad internet connectivity.)1. I op...

Newbie

Plan Premium Country Germany   Device Moto G5+ Operating System Android 8.1.0   My Question or Issue In Germany we have poor mobile internet, so this is a very annoying problem f...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

Can't Play Artist

PlanStudent PremiumCountryUSA DeviceMoto Z Play DroidOperating SystemAndroid Oreo, Windows 10 I can't play any music by The Notorious B.I.G. I have explicit content enabled. On my desktop, it says "We can't play this until you allow this artist in th...

Casual Listener

Plan Student Premium Country USA   Device Moto Z Play Droid Operating System Android Oreo, Windows 10   I can't play any music by The Notorious B.I.G. I have explicit content...

JOBOCAT

Casual Listener

6829 Views

16 replies

0 likes

  • 6829 Views
  • 16 replies
  • 0 likes

Please restore Recently Played to its previous functionality

My Question or Issue Hello, I may not be posting this in the correct forum. But please restore Recently Played to its previous functionality. Having it on the Home screen is not the same, not just because it looks different, but because it actually g...

Newbie

My Question or Issue   Hello,    I may not be posting this in the correct forum. But please restore Recently Played to its previous functionality. Having it on the Home screen is n...

584 Views

0 replies

0 likes

  • 584 Views
  • 0 replies
  • 0 likes

Daily mixes are not updating

PlanFree Operating SystemAndroid Oreo My Question or issue I've been experiencing this issue for almost a month, the daily mixes keep the same tracks, even though I use them frequently I don’t know what to do. Thanks for the help.

Visitor

Plan Free   Operating System Android Oreo   My Question or issue   I've been experiencing this issue for almost a month, the daily mixes keep the same tracks, even though ...

Emilia_8

Community Legend

4162 Views

2 replies

2 likes

bug
stuck
  • 4162 Views
  • 2 replies
  • 2 likes

Shy has the shuffle all songs option been removed from the iOS app? Still available on other devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Rene01

Community Legend

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Chromecast takes ages to start a song

PlanPremiumCountryNzDeviceSamsung j6Operating android 9 My Question or Issue I have a new chromecast ultra. And the latest play store spotify and Google home app.The song wont play or takes forever. Sending it to the chromecast works and the album ar...

Visitor

Plan Premium Country Nz Device Samsung j6 Operating  android 9   My Question or Issue   I have a new chromecast ultra. And the latest play store spotify and Google home app. ...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

"Spotify Connect" on Galaxy watch

PlanPremiumCountry DeviceSamsung Galaxy Watch 42mm8Operating SystemTinzen My Question or IssueI can't find the option to connect to a device via "spotify connect" on the spotify app for the samsung galaxy watch. According to the samsung wearables sup...

Casual Listener

Plan Premium Country   Device Samsung Galaxy Watch 42mm8 Operating System Tinzen   My Question or Issue I can't find the option to connect to a device via "spotify connect" on the...

Tinzenuser22

Casual Listener

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Can't open app. Icon grayed out, non-responsive

On my Amazon Fire phone the icon for Spotify inexplicably and suddenly greyed itself out. It does not respond when clicked. I uninstalled the app, cleared cache/data etc, reinstalled, and it remains in the same state. I'm on Spotify Premium and runni...

Casual Listener

On my Amazon Fire phone the icon for Spotify inexplicably and suddenly greyed itself out. It does not respond when clicked. I uninstalled the app, cleared cache/data etc, reinstalled, and it remains ...

GregEdy

Casual Listener

1125 Views

1 replies

0 likes

  • 1125 Views
  • 1 replies
  • 0 likes

Chomecast audio bug for 320k streaming, is it fixed yet??

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid My Question or IssueI have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptab...

Casual Listener

Plan Premium Country USA Device Google Pixel Operating System Android   My Question or Issue I have been told and research tells me that spotify transcodes the 320k vorbis output into ...

TheGreatYashu

Casual Listener

1173 Views

1 replies

2 likes

  • 1173 Views
  • 1 replies
  • 2 likes

Spotify bugging on EMUI OS(Huawei OS)

PlanPremium(Family plan)CountrySpainDeviceHuawei Mate 9Operating SystemAndroid version 9EMUI build version 9.0.1.158Spotify version installed8.5.2.759My Issue(s)When booting Spotify from fresh, the loading screen becomes bugged and pixelated, as if i...

Gig Goer

Plan Premium(Family plan) Country Spain Device Huawei Mate 9 Operating System Android version 9 EMUI build version 9.0.1.158 Spotify version installed 8.5.2.759 My Issue(s) When booting S...

Kingwa

Visitor

2039 Views

1 replies

2 likes

bugs
Crash
Huawei Mate 9
loading screen bug
  • 2039 Views
  • 1 replies
  • 2 likes

Payment issues spotify bank account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

558 Views

0 replies

0 likes

Spotify Bank account
  • 558 Views
  • 0 replies
  • 0 likes

I can't find the spotify app for my gear s3 frontier on the galaxy store

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

870 Views

0 replies

0 likes

Gear s3 frontier
mexico
Premium
Spotify download
  • 870 Views
  • 0 replies
  • 0 likes

Save daily mix in the new UI

Does anyone know how to save a daily mix to a playlist in the new UI? In the old one you could just press the 3 dots on the upper right corner but since the update they are missing.

Visitor

Does anyone know how to save a daily mix to a playlist in the new UI? In the old one you could just press the 3 dots on the upper right corner but since the update they are missing. 

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
  • 0 likes

[BUG] Sound problem after receiving a notification from Facebook

CountryRomania DeviceHuawei Mate 20 Lite SNE-LX1Operating SystemAndroid 9.0 (EMUI 9), I also encountered the issue on Android 8.1 ( EMUI 8.1 ) My IssueI have a problem with the sound after I receive a notification from Facebook, everytime a notificat...

Visitor

  Country Romania   Device Huawei Mate 20 Lite SNE-LX1 Operating System Android 9.0 (EMUI 9), I also encountered the issue on Android 8.1 ( EMUI 8.1 )   My Issue I have a pro...

user-removed

Not applicable

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Android looks like ios!?

As of todays little format change my android device works just like the Ios app and i absolutely hate it. I use and LG G4 running android 6.0.0 Everythings in a differnt place and its has made mothing more usefull or convenient to use. The bottom par...

Visitor

As of todays little format change my android device works just like the Ios app and i absolutely hate it. I use and LG G4 running android 6.0.0 Everythings in a differnt place and its has made mothin...

Dano54

Visitor

925 Views

2 replies

5 likes

  • 925 Views
  • 2 replies
  • 5 likes

I can't see option to download to SDCard

PlanPremiumCountry UK DeviceMoto E4Operating System Android 7.1.1 My Question or IssueMy phone has a 8GB SD Card, which is correctly recognised in System > Settings > Storage Settings as 'portable storage'. In System > Settings > Apps > Spotify > Per...

Newbie

Plan Premium Country UK   Device Moto E4 Operating System Android 7.1.1   My Question or Issue My phone has a 8GB SD Card, which is correctly recognised in System > Setting...

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

Problem with Spotify connect and Android Tv

PlanPremiumCountryDenmarkDeviceSony BraviaOperating SystemAndroid TV Oreo My Question or IssueWith Android 7 Spotify was allways running in the background, allowing my phone to find and stream to Spotify connect.With Android 8 the TV shuts down Spoti...

Visitor

  Plan Premium Country Denmark Device Sony Bravia Operating System Android TV Oreo   My Question or Issue With Android 7 Spotify was allways running in the background, allowing m...

1172 Views

0 replies

4 likes

  • 1172 Views
  • 0 replies
  • 4 likes

Spotify Connect no Control over Music After connecting

PlanPremiumCountryGermanyDeviceXiaomi A2 LiteOperating SystemAndroid 9 Pie My Question or IssueThis Bug has been going on for a few weeks now. After I connect to a wifi streaming device (Denon AVR–X1500H or Chrome Cast) the song starts playing on the...

Newbie

Plan Premium Country Germany Device Xiaomi A2 Lite Operating System Android 9 Pie     My Question or Issue This Bug has been going on for a few weeks now. After I connect to a wi...

681 Views

0 replies

0 likes

Chrome cast
Spotify connect remote
Troubleshooting
  • 681 Views
  • 0 replies
  • 0 likes

Find in like songs

PlanPremiumCountryUkDeviceSamsung Galaxy S8Operating SystemLatest, no idea its food My Question or IssueWhen I got one of the last or the last update the beat feature for me was the find as I hated the old way when it would filter the playlist and no...

Visitor

  Plan Premium Country Uk Device Samsung Galaxy S8 Operating System Latest, no idea its food   My Question or Issue When I got one of the last or the last update the beat feature...

454 Views

0 replies

0 likes

Find
liked songs
  • 454 Views
  • 0 replies
  • 0 likes

Spotify spontaneously starts casting on my chromecast (not playing)

PlanPremiumCountrySlovakia Device(OnePlus7Pro)Operating System(Android OxygenOS 9.5.8GM21BA) My Question or IssueSpotify is spontaneously casting on my chromecast, starting my receiver and my tv in the process. There is just the big SPOTIFY label on ...

Newbie

Plan Premium Country Slovakia   Device (OnePlus7Pro) Operating System (Android OxygenOS 9.5.8GM21BA)   My Question or Issue Spotify is spontaneously casting on my chromecast, sta...

636 Views

0 replies

0 likes

Android
spontaneously casting
  • 636 Views
  • 0 replies
  • 0 likes