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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Shuffle repeat song in sequence twice

PlanPremium CountryBrazil DeviceZenfone 2 (Android 6) My Question or IssueIts something thats happining with an anoying frequence. Sometimes, when the app is with shuffle/random enabled, the songs repeat 1 time before go to another song. Lets say i g...

  • Newbie
  • Plan Premium   Country Brazil   Device Zenfone 2 (Android 6)   My Question or Issue Its something thats happining with an anoying frequence.   Sometimes, when the app ...
  • 348 Views
  • 0 replies
  • 1 likes
  • 348 Views
  • 0 replies
  • 1 likes

Podcast Episode Won't Load

I follow multiple podcasts and have run into this issue many times. I select a certain episode, the app will try to load it, and then skip to the next one. Sometimes the episode is downloaded, sometimes not. I have tried listening to other episodes a...

  • Newbie
  • I follow multiple podcasts and have run into this issue many times. I select a certain episode, the app will try to load it, and then skip to the next one. Sometimes the episode is downloaded, someti...
  • 1292 Views
  • 0 replies
  • 1 likes
  • 1292 Views
  • 0 replies
  • 1 likes

Same song plays twice in shuffle

PlanPremiumCountryNorwayDeviceNokia 7 PlusOperating SystemAndroid Pie My Question or IssueThere seems to be a problem with songs doubeling up in the queue when in shuffle play.They only play twice when skipping the track. Scratch that, they play twic...

  • Newbie
  • Plan Premium Country Norway Device Nokia 7 Plus Operating System Android Pie   My Question or Issue There seems to be a problem with songs doubeling up in the queue when in shuffle pla...
  • 497 Views
  • 0 replies
  • 0 likes
  • 497 Views
  • 0 replies
  • 0 likes

Many Episodes of Podcast are not playable

PlanPremiumCountryGermany DeviceHuawei P20 proOperating SystemAndroid 9 My Question or IssueThe Podcast Episodes of "Fest & Flauschig" from release date 6 July 2016 to 21 January 2018 are not playable! The Episodes before and after this period work f...

  • Casual Listener
  • Plan Premium Country Germany  Device Huawei P20 pro Operating System Android 9   My Question or Issue The Podcast Episodes of "Fest & Flauschig" from release date 6 July 2016 ...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Some songs cannot be shared on Stories

PlanPremiumCountryBrazilDeviceGalaxy S10Operating SystemAndroid 9 (Pie) There are some songs that i´m not being able to share on Instagram Stories. For example, Gris Original Game Soundtrack. None of the songs can be shared to stories. I mean, the op...

  • Casual Listener
  • Plan Premium Country Brazil Device Galaxy S10 Operating System Android 9 (Pie)   There are some songs that i´m not being able to share on Instagram Stories. For example, Gris Original G...
  • Peter
  • Spotify Legend
  • 638 Views
  • 6 replies
  • 0 likes
  • 638 Views
  • 6 replies
  • 0 likes

Download is not working

PlanPremiumCountryGermanyDeviceHuawei p20 pro / Samsung TabOperating SystemAndroid 9 My Question or IssueHi. I use Spotify Premium on 2 Android devices. I can't download any songs to either of those. App says I have to many songs downloaded. But I ha...

  • Newbie
  • Plan Premium Country Germany Device Huawei p20 pro / Samsung Tab Operating System Android 9   My Question or Issue Hi. I use Spotify Premium on 2 Android devices. I can't download any ...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast Audio has no connection, Spotify server down

PlanPremiumCountryThe Netherlands DeviceChromecast Audio Operating SystemAndroid 9 My Question or IssueSince about 6 pm CET my Chromecast Audio cannot connect to the Spotify server. This has happened before a couple of months ago, the problem was wit...

  • Music Fan
  • Plan Premium Country The Netherlands  Device Chromecast Audio  Operating System Android 9   My Question or Issue Since about 6 pm CET my Chromecast Audio cannot connect to th...
  • Rick_Blaine99
  • Music Fan
  • 974 Views
  • 2 replies
  • 0 likes
  • Chromecast Audio Connection down
  • 974 Views
  • 2 replies
  • 0 likes

I can't see album cover when I'm on cellular data

None of the below information is required. HoPlanPremiumCountryEl SalvadorDeviceHuawei Nexus 6POperating SystemAndroid 8.1.0 My Question or IssueI cannot see the album covers when I'm using cellular data, however I can see all of them over wifi. I ha...

  • Newbie
  • None of the below information is required. Ho Plan Premium Country El Salvador Device Huawei Nexus 6P Operating System Android 8.1.0   My Question or Issue I cannot see the album cove...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

No new albums or singles

PlanPremiumCountryPolandDevices8Operating System(android My Question or IssueSpotify is NOT giving me what I want. In the new albums and singles, I'm lucky if I get 5 songs or just really obscure albums which I care nothing about. Recently however, I...

  • Casual Listener
  • Plan Premium Country Poland Device s8 Operating System (android   My Question or Issue Spotify is NOT giving me what I want. In the new albums and singles, I'm lucky if I get 5 songs o...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Galaxy S9 music cuts in and out repeatedly. Factory reset didn't work.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 697 Views
  • 0 replies
  • 1 likes
  • Freezing
    music cutting out
    s9
    SPINING CIRCLE
  • 697 Views
  • 0 replies
  • 1 likes

Solved!! Playlists I'm following

An my android app, how do I view the Spotify created playlists I'm following?PlanPremiumCountryu.s.Devices10Operating Systemandroid 9 My Question or Issue

  • Gig Goer
  • An my android app, how do I view the Spotify created playlists I'm following? Plan Premium Country u.s. Device s10 Operating System android 9   My Question or Issue  
  • Karaptian
  • Gig Goer
  • 617 Views
  • 2 replies
  • 0 likes
  • 617 Views
  • 2 replies
  • 0 likes

Phone Restart Android Storage is SD CARD

PlanPremiumCountryAustraliaDeviceSamsung S8Operating SystemAndroid Pie 9.0 My Question or IssueI'm having issues with my Spotify;-; with storage, I have a SanDisk Extreme MicroSDXC 128GB A2 U3 V30 (bought the MicroSD card around Feb-March this year)T...

  • Regular
  • Plan Premium Country Australia Device Samsung S8 Operating System Android Pie 9.0   My Question or Issue I'm having issues with my Spotify;-; with storage, I have a SanDisk Extreme Mic...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Can't play songs and the app is very slow

PlanFamily PremiumCountryUnited Kingdom DeviceSamsung Galaxy 8 Plus Operating SystemAndroid 9 My Question or IssueThere are time that I can't play music its very slow on loading music to play and the app is very slow when changing music or trying to ...

  • Casual Listener
  • Plan Family Premium Country United Kingdom  Device Samsung Galaxy 8 Plus  Operating System Android 9   My Question or Issue There are time that I can't play music its very sl...
  • Ichigo01
  • Casual Listener
  • 486 Views
  • 2 replies
  • 1 likes
  • 486 Views
  • 2 replies
  • 1 likes

colored Notifications

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueMy spotify notifications are colored to the album. I dont really like this. is there any way to turn this off? Like turn it to white or black?

  • Casual Listener
  • Plan Premium Country Norway Device Samsung Galaxy 9 Operating System Android Pie    My Question or Issue My spotify notifications are colored to the album. I dont really like this...
  • joe_duffy_
  • Casual Listener
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

New idea ( BIG RANDOM BUTTON) ( THE GREEN BUTTON )

i have an idea to improve spotify.Too much people still only listen his music. I want all spotify users can be use the Big Button. When you use it, you have 1 chance on 30 millions to listen your favorite song; But with that you will win culture and ...

  • Newbie
  • i have an idea to improve spotify. Too much people still only listen his music. I want all spotify users can be use the Big Button. When you use it, you have 1 chance on 30 millions to listen your f...
  • 341 Views
  • 0 replies
  • 1 likes
  • 341 Views
  • 0 replies
  • 1 likes

Spotify runs all day even after I close the application and optimize my phone . . .

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueAs was stated in the title, I closed Spotify after I got through my morning routine only to have it stay on in the background and stay in my pu...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy Note 9 Operating System Android Oreo   My Question or Issue As was stated in the title, I closed Spotify after I got throu...
  • 536 Views
  • 0 replies
  • 0 likes
  • background
    battery
    close
    memory
    notification bar
    Running
  • 536 Views
  • 0 replies
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Solved!! Cant play music - Stops after 3-5 seconds!

PlanFreeCountryUSA My Question or IssueEvery time I try to play music on my S8 it will stop playing after 2-5 seconds HELP!

  • Visitor
  •   Plan Free Country USA   My Question or Issue Every time I try to play music on my S8 it will stop playing after 2-5 seconds HELP!    
  • Jᴀᴄᴋ
  • Roadie
  • 657 Views
  • 3 replies
  • 0 likes
  • 657 Views
  • 3 replies
  • 0 likes

Solved!! Relentless autoplay

PlanFamily PremiumCountryCanadaDeviceSamsung A8Operating SystemAndroid 9 (Pie?) My Question or IssueI recently took an Android upgrade on my phone (not sure if Spotify was also recently updated) and since then, Spotify has been relentless in insistin...

  • Casual Listener
  • Plan Family Premium Country Canada Device Samsung A8 Operating System Android 9 (Pie?)   My Question or Issue I recently took an Android upgrade on my phone (not sure if Spotify was al...
  • Jᴀᴄᴋ
  • Roadie
  • 710 Views
  • 3 replies
  • 0 likes
  • 710 Views
  • 3 replies
  • 0 likes

Parts of artist's discography become unavailable, issue with leftover available songs.

Before trying to play the song. After my attempt. PlanPremiumCountryLithuania DeviceXiaomi Redmi Note 4Operating SystemAndroid 8.1.0 My Question or IssueSo, usually unavailable music becomes fully unavailable. In my case, some songs still show up as ...

Screenshot_20190508-212842_Spotify.png Screenshot_20190508-212851_Spotify.png
  • Newbie
  •   Before trying to play the song.   After my attempt.   Plan Premium Country Lithuania  Device Xiaomi Redmi Note 4 Operating System Android 8.1.0   My Quest...
  • Jᴀᴄᴋ
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Spotify Android Playlist URIs are broken

PlanPremiumCountry DeviceSamsung J5 / Dell Inspiron I5Operating SystemAndroid 8.1.0 / Samsung Experience 9.5 My Question or IssueUsing my Android phone I have been trying to access Playlists using Playlist URIs. This includes my playlists and spotify...

  • Casual Listener
  • ...een trying to access Playlists using Playlist URIs. This includes my playlists and spotify's own playlists. The playlists are all public.   What happens is, you select the URI and the Spotify a...
  • 597 Views
  • 0 replies
  • 0 likes
  • 597 Views
  • 0 replies
  • 0 likes