Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210905 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561379 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463180 Views
575 replies
39 likes
PlanFreeCountryUSSamsung Galaxy 9Operating SystemAndroid My Question or IssueI can't repeat my playlist on my phone even though I can on my computer. It isn't where the other thread that I found, that I couldn't reply to, said it was. This is really ...
Plan Free Country US Samsung Galaxy 9 Operating System Android My Question or Issue I can't repeat my playlist on my phone even though I can on my computer. It isn't where the other t...
343 Views
0 replies
0 likes
Hi I am on premium accounts and in the UK using an Android Phone. When I bluetooth my Galaxy S8 to the radio, I play my music no problem, when I close down the app, for some reason it just rnadomly starts. I have switched it off and back on, checked ...
Hi I am on premium accounts and in the UK using an Android Phone. When I bluetooth my Galaxy S8 to the radio, I play my music no problem, when I close down the app, for some reas...
401 Views
0 replies
0 likes
Hi,I'm having trouble with some music I inserted in Spotify myself. I inserted it, using the desktop a couple of months back and saved it in a playlist. Next I downloaded the playlist on my Android phone (OnePlus X) and it worked marvelous. However, ...
Hi, I'm having trouble with some music I inserted in Spotify myself. I inserted it, using the desktop a couple of months back and saved it in a playlist. Next I downloaded the playlist on my Android...
362 Views
0 replies
0 likes
PlanPremiumCountryUKDevice(Galaxy S10+)Operating System(Android Oreo.) My Question or IssueSpotify will not load up all of a sudden. I have so far tried -RebootingUninstalling/ReinstallingClearing Google play servicesFollowing the clean install proce...
Plan Premium Country UK Device (Galaxy S10+) Operating System (Android Oreo.) My Question or Issue Spotify will not load up all of a sudden. I have so far tried - Rebooting Un...
454 Views
0 replies
0 likes
PlanPremiumCountryItalyDeviceSamsung S10+Operating SystemAndroid My Question or IssueHi, using my spotify account via PC or other devices I have no problems, but when I use my S10 + the application is very slow and practically impossible to use.I hav...
Plan Premium Country Italy Device Samsung S10+ Operating System Android My Question or Issue Hi, using my spotify account via PC or other devices I have no problems, but when...
491 Views
0 replies
0 likes
PlanPremiumCountry DeviceHuawei P10Operating SystemAndroid Oreo My Question or IssueHi, i have a problem with the landscape for the current Song, works on other and Spotify car view will lock the screen instead of keeping active
Plan Premium Country Device Huawei P10 Operating System Android Oreo My Question or Issue Hi, i have a problem with the landscape for the current Song, works on other and...
Casual Listener
969 Views
2 replies
0 likes
With the last couple of updates, my Spotify experience has deteriorated drastically. I mainly use 2 Android devices, my mobile and an Android TVbox I use as a media center. I used to be able to switch almost seamlessly from one device to the other by...
With the last couple of updates, my Spotify experience has deteriorated drastically. I mainly use 2 Android devices, my mobile and an Android TVbox I use as a media center. I used to be able to switc...
Spotify Legend
1099 Views
1 replies
3 likes
PlanPremiumCountryGermanyDeviceGalaxy S7Operating SystemAndroid 8 My Question or IssueDuring my commute I cross an area with bad Internet connection (Edge only). Of course I have all my favourite songs offline but the problem is I can't queue them wi...
Plan Premium Country Germany Device Galaxy S7 Operating System Android 8 My Question or Issue During my commute I cross an area with bad Internet connection (Edge only). Of c...
Spotify Legend
1411 Views
3 replies
0 likes
PlanPremiumCountryThailandDevicePixel 3Operating SystemAndroid 9 My Question or IssueWhy i have to press shuffle again when select new song. please fix it. I found this bug post from last year that has been fixed but it happen again. Please dont make...
Plan Premium Country Thailand Device Pixel 3 Operating System Android 9 My Question or Issue Why i have to press shuffle again when select new song. please fix it. I found this bug p...
612 Views
0 replies
2 likes
I Want to use the Galaxy Watch app, but everything says I need to change to the premium plan. But I've already got the family plan. Why I can't use the app full featured with the family plan?PlanFamilyCountryBrazilDeviceAndroid / Galaxy WatchOperatin...
I Want to use the Galaxy Watch app, but everything says I need to change to the premium plan. But I've already got the family plan. Why I can't use the app full featured with the family plan? Plan...
526 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceLG V30Operating SystemAndroid Oreo My Question or IssueEver since the latest update, the app has become virtually unusable. it's extremely slow despite my internet being at full strength and its not my device. all other ...
Plan Premium Country Canada Device LG V30 Operating System Android Oreo My Question or Issue Ever since the latest update, the app has become virtually unusable. it's extr...
Regular
3770 Views
12 replies
5 likes
PlanPremiumCountryUnited StatesDeviceGalaxy S9+Operating SystemAndroid My Question or IssueSince the update that turned "liked songs" into a playlist, I have experienced several issues and displeasures with new software features. 1) Full albums that ...
Plan Premium Country United States Device Galaxy S9+ Operating System Android My Question or Issue Since the update that turned "liked songs" into a playlist, I have experienced seve...
Visitor
1473 Views
1 replies
0 likes
I have the latest android version with premium Spotify account, but I don't have any option to enable/disable the Stranger Things Mode in the app. Is this mode still working? Thanks for the answers.
I have the latest android version with premium Spotify account, but I don't have any option to enable/disable the Stranger Things Mode in the app. Is this mode still working? Thanks for the ...
Casual Listener
742 Views
1 replies
1 likes
PlanPremiumDevicePixel 2Operating SystemAndroid Oreo My Question or IssueIf shuffle is turned on either through the "Shuffle All" button or by using the option on the current song, then I select another song to play manually from within the same play...
Plan Premium Device Pixel 2 Operating System Android Oreo My Question or Issue If shuffle is turned on either through the "Shuffle All" button or by using the option on the curren...
425 Views
0 replies
2 likes
Where has my songs option gone?i now only have playlist,album and artists??
Where has my songs option gone?i now only have playlist,album and artists??
Composer
1346 Views
4 replies
2 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueYou used to be able to select where you wanted music to be downloaded in the settings of the app. This option is no longer there. I don't want 9 GB of music on ...
Plan Premium Country USA Device Samsung Galaxy 7 Operating System Android 8 My Question or Issue You used to be able to select where you wanted music to be downloaded in the ...
404 Views
0 replies
3 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Android PhoneMy Question or IssueI have an album that I bought on Amazon and downloaded to both my laptop and my phone. I then added the songs to some of my playlists. A few days ago, one of those s...
Plan Premium Country United States Device Samsung Galaxy Android Phone My Question or Issue I have an album that I bought on Amazon and downloaded to both my laptop and my phone. I then added ...
385 Views
0 replies
0 likes
Hello everyone,,,PlanPremiumCountry DeviceHuawei Mate 20 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start a song it plays and then I go on apps like Instagram and Snapchat or Internet and then sometimes the...
Hello everyone,,, Plan Premium Country Device Huawei Mate 20 lite Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I start a song...
Spotify Star
856 Views
3 replies
0 likes
PlanPremiumCountryUKDevicemotorola g7 powerOperating Systemandroid My Question or IssueI'm a long time fan of Spotify, been using the app for years and been premium for around 3 years. It used to be an incredible app, great for organising playlists a...
Plan Premium Country UK Device motorola g7 power Operating System android My Question or Issue I'm a long time fan of Spotify, been using the app for years and been premium for aroun...
2376 Views
0 replies
21 likes
PlanPremiumCountryU.S.DeviceGalaxy Watch LTE When playing all songs on shuffle, it will play the first second of a song, and then reshuffle. Play a song, start to play another, reshuffle. So I have to listen to the first second of a song between ever...
Plan Premium Country U.S. Device Galaxy Watch LTE When playing all songs on shuffle, it will play the first second of a song, and then reshuffle. Play a song, start to play another, res...
346 Views
0 replies
0 likes
