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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

396359 Views

546 replies

35 likes

Account
Free
  • 396359 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8464 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Spotify disables shuffle by itself

PlanPremium DeviceGalaxy S8 Operating SystemAndroid 8.0 My Question or Issue Android App is always disabling shuffle after couple of hours. (wow pls fix this support platform. check the usabilit... on mobile it really sucks)

Regular

    Plan Premium   Device Galaxy S8   Operating System Android 8.0   My Question or Issue   Android App is always disabling shuffle after couple of hours. (...

Peter

Spotify Legend

2685 Views

9 replies

4 likes

bug
  • 2685 Views
  • 9 replies
  • 4 likes

Username displayed on my parameters corresponding to my password

PlanPremiumCountryFranceDeviceNokia 8Operating SystemAndroid 9 When I go on parameters in the spotify apps, The name displayed is not my username, its my password, I change my password but it displays my old password. It's a really big security issue...

Newbie

Plan Premium Country France Device Nokia 8 Operating System Android 9   When I go on parameters in the spotify apps, The name displayed is not my username, its my password, I change my ...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

Superuser Contribution Storage on SD card

PlanPremiumCountryGERDevicesonyOperating SystemAndroid 9 My Question or IssueSince last Spotify Update I can't swap my storage place to my SD-cardOnly got the "Log out" butten under "Other" no storage since I've got 3.3k songs on my SD card it kinda ...

Casual Listener

  Plan Premium Country GER Device sony Operating System Android 9   My Question or Issue Since last Spotify Update I can't swap my storage place to my SD-card Only got the "Lo...

Katerina

Spotify Legend

746 Views

3 replies

0 likes

  • 746 Views
  • 3 replies
  • 0 likes

Superuser Contribution Saved Albums not in Saved Songs playlist

PlanPremiumCountryUSADeviceNote9Operating SystemAndroid Oreo My Question or IssueThere is no way for me to view all my music in one place. Now when I save albums, they are not listed in my "saved songs" playlist, and I can't sort by artist. Also, whe...

Newbie

Plan Premium Country USA Device Note9 Operating System Android Oreo   My Question or Issue There is no way for me to view all my music in one place.  Now when I save albums, ...

Katerina

Spotify Legend

776 Views

2 replies

0 likes

  • 776 Views
  • 2 replies
  • 0 likes

Superuser Contribution Daily mixes on android not updating

Plan PremiumCountry VietnamDevice NOKIA 6.1 PLUSOperating System Android 9Hello spotify community, I'm having a problem with spotify app on my phone. The daily mixes refresh daily normal on my pc but on my phone the daily mixes pics update but when i...

Regular

Plan Premium Country Vietnam Device NOKIA 6.1 PLUS Operating System Android 9 Hello spotify community, I'm having a problem with spotify app on my phone. The daily mixes refresh daily normal on m...

NhanPhu

Regular

1169 Views

7 replies

1 likes

  • 1169 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify premium widget Samsung S9 not working

PlanPremiumCountryNetherlandsDeviceSamsung S9Operating SystemAndroid 9 My Question or IssueProblems with Spotify widget on my Samsung S9. Widget says: Problem loading widget. 4G connection/WIFI all working correctly. System and app updated recently.

Newbie

Plan Premium Country Netherlands Device Samsung S9 Operating System Android 9   My Question or Issue Problems with Spotify widget on my Samsung S9. Widget says: Problem loading widget....

Katerina

Spotify Legend

950 Views

1 replies

2 likes

  • 950 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify Stations - Offline?

PlanPremiumCountryUSADevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueHow do I listen to Stations offline (the new app)? I'm looking to replace Pandora and this is a mandatory feature to be able to do that. Is this possible?

Newbie

Plan Premium Country USA Device Pixel 2 XL Operating System Android 9   My Question or Issue How do I listen to Stations offline (the new app)? I'm looking to replace Pandora and this ...

Katerina

Spotify Legend

630 Views

1 replies

0 likes

  • 630 Views
  • 1 replies
  • 0 likes

Playlist editing

PlanFreeCountryLatvia DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueCurrently using Spotify Free, but have a Google music paid Account I´ve had for years. Given that Google music is about to be folded into Youtube music I was...

Casual Listener

  Plan Free Country Latvia   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Currently using Spotify Free, but have a Google music paid Ac...

261 Views

0 replies

0 likes

  • 261 Views
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Superuser Contribution random album plays that's not wanted

The past month Dwele's album keeps starting in the middle of me playing any song from any of my playlist or spotify playlist. I have spotify connected to multiple devices and they all do the same thing even though none of my devices have the song pla...

Newbie

The past month Dwele's album keeps starting in the middle of me playing any song from any of my playlist or spotify playlist. I have spotify connected to multiple devices and they all do the same thi...

Katerina

Spotify Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution On going music playing issue

Im a premium member using a samsung galaxy S9+ after the update changing the playlist layouts etc i have developed an issue with my music playing. While i am listening to music whether from my device or a blutooth speakr/headphones my music randomly ...

Newbie

Im a premium member using a samsung galaxy S9+ after the update changing the playlist layouts etc i have developed an issue with my music playing. While i am listening to music whether from my device...

Katerina

Spotify Legend

559 Views

2 replies

1 likes

  • 559 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist switches to random song when connecting to Bluetooth devices

PlanPremiumCountryUSADeviceLG K30Operating SystemAndroid Whenever I have Spotify playing on my phone and then connect it to a Bluetooth device (my car, a speaker, headphones, etc.), the playlist I am listening to randomly switches to a different song...

Roadie

Plan Premium Country USA Device LG K30 Operating System Android     Whenever I have Spotify playing on my phone and then connect it to a Bluetooth device (my car, a speaker, headp...

Katerina

Spotify Legend

4886 Views

1 replies

2 likes

bluetooth
  • 4886 Views
  • 1 replies
  • 2 likes

Filter button on library doesn't work

PlanPremiumCountryAustraliaDeviceOnePlus5Operating SystemAndroid Oreo My Question or Issue I can no longer sort my albums in the app, as pressing the Filters button does nothing. If I use the search bar I can type and search, but the cancel and x but...

Regular

  Plan Premium Country Australia Device OnePlus5 Operating System Android Oreo   My Question or Issue   I can no longer sort my albums in the app, as pressing the Filt...

465 Views

0 replies

1 likes

  • 465 Views
  • 0 replies
  • 1 likes

Missing/Deleted feature: Shuffle all downloaded songs

PlanPremiumCountryUSA, however I use it all over the world. DevicePixel 3XLOperating SystemAndroid v9 My Question or IssueBefore the latest Android update I could easily 'Shuffle all Downloaded Songs' but it seems like I can no longer do that. I can'...

Newbie

Plan Premium Country USA, however I use it all over the world.   Device Pixel 3XL Operating System Android v9   My Question or Issue Before the latest Android update I could easi...

445 Views

0 replies

1 likes

Downloaded tracks
Offline listening
  • 445 Views
  • 0 replies
  • 1 likes

This New Spotify is HORRIBLE

I have been using Spotify premium for about 5 or 6 years now. I loved it, the best thing to ever happen to me music wise. HOWEVER, this new update is HORRIBLE. I've seen numerous people complain about not being able to sort through liked music via ar...

Casual Listener

I have been using Spotify premium for about 5 or 6 years now. I loved it, the best thing to ever happen to me music wise. HOWEVER, this new update is HORRIBLE. I've seen numerous people complain abou...

Itstheowl

Casual Listener

847 Views

1 replies

13 likes

  • 847 Views
  • 1 replies
  • 13 likes

Logging in when your phone was set to offline mode

PlanPremiumCountrySouth AfricaDeviceSamsung S10+Operating SystemAndroid One UI My Question or IssueFor some reason I was logged out of my spotify account on my phone. My phone was to offline mode when it was logged of. Now that I am trying to log bac...

Casual Listener

Plan Premium Country South Africa Device Samsung S10+ Operating System Android One UI   My Question or Issue For some reason I was logged out of my spotify account on my phone. My...

OfficialNash

Casual Listener

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

No internet connection - and everything greys out?

Many times I get this on my Android phone: no internet connection. Then the playlist greys out, and the whole app goes to sleep. While the playlist is available, while cache works, and while I do have a super fast and stable 4G internet connection - ...

Casual Listener

Many times I get this on my Android phone: no internet connection. Then the playlist greys out, and the whole app goes to sleep. While the playlist is available, while cache works, and while I do hav...

Billy-J

Spotify Star

397 Views

1 replies

1 likes

  • 397 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked Songs Mixed Up

With the recent update, I found that a lot of my songs that are in my "Liked Songs" playlist have been jumbled up. I like my playlist in order of how I added them so there are a few complete albums in order with random songs in between each one. Howe...

Newbie

With the recent update, I found that a lot of my songs that are in my "Liked Songs" playlist have been jumbled up. I like my playlist in order of how I added them so there are a few complete albums i...

Guido

Spotify Legend

1982 Views

2 replies

2 likes

  • 1982 Views
  • 2 replies
  • 2 likes

Improvements needed

I'll try to keep this brief, but I have a few gripes with this service. I'll detail them below: - Top rated. Sometimes I listen to music that I hear from Discover, and I save it. I don't keep track of this (yes I know playlists exist), it would be mu...

Newbie

I'll try to keep this brief, but I have a few gripes with this service. I'll detail them below:   - Top rated. Sometimes I listen to music that I hear from Discover, and I save it. I don't kee...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Music pauses for no reason

PlanPremiumCountryNew ZealandDeviceSamsung J6 ProOperating SystemAndroid Pie (9) My Question or IssueI always play music through Bluetooth speakers / headphones. My music has now started pausing randomly regardless of wifi/signal strength or if the s...

Newbie

Plan Premium Country New Zealand Device Samsung J6 Pro Operating System Android Pie (9)   My Question or Issue I always play music through Bluetooth speakers / headphones. My music has...

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hate update

PlanPremiumCountryUnited StatesDeviceIphone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI understand that the new update helped the free users. But what about the ones of us that pay for a Premium account? Spotify is ...

Newbie

  Plan Premium Country United States Device Iphone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I understand that the new update helped ...

kmalone43

Newbie

741 Views

2 replies

4 likes

  • 741 Views
  • 2 replies
  • 4 likes