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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

easy_iice

Casual Listener

201616 Views

134 replies

10 likes

Android
autoplay
bluetooth
  • 201616 Views
  • 134 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

545868 Views

78 replies

3 likes

  • 545868 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

453589 Views

571 replies

38 likes

Account
Free
  • 453589 Views
  • 571 replies
  • 38 likes

Galaxy Watch - Family Plan asking to change to Premium

I Want to use the Galaxy Watch app, but everything says I need to change to the premium plan. But I've already got the family plan. Why I can't use the app full featured with the family plan?PlanFamilyCountryBrazilDeviceAndroid / Galaxy WatchOperatin...

Visitor

I Want to use the Galaxy Watch app, but everything says I need to change to the premium plan. But I've already got the family plan. Why I can't use the app full featured with the family plan? Plan...

514 Views

0 replies

0 likes

bug
Family Plan
Galaxy Watch
  • 514 Views
  • 0 replies
  • 0 likes

Solved!! Android app has become unusable

PlanPremiumCountryCanadaDeviceLG V30Operating SystemAndroid Oreo My Question or IssueEver since the latest update, the app has become virtually unusable. it's extremely slow despite my internet being at full strength and its not my device. all other ...

Regular

Plan Premium Country Canada Device LG V30 Operating System Android Oreo    My Question or Issue Ever since the latest update, the app has become virtually unusable. it's extr...

Nord293

Regular

3673 Views

12 replies

5 likes

  • 3673 Views
  • 12 replies
  • 5 likes

Liked Songs Playlist

PlanPremiumCountryUnited StatesDeviceGalaxy S9+Operating SystemAndroid My Question or IssueSince the update that turned "liked songs" into a playlist, I have experienced several issues and displeasures with new software features. 1) Full albums that ...

Visitor

Plan Premium Country United States Device Galaxy S9+ Operating System Android   My Question or Issue Since the update that turned "liked songs" into a playlist, I have experienced seve...

padib

Visitor

1432 Views

1 replies

0 likes

  • 1432 Views
  • 1 replies
  • 0 likes

Stranger Things mode

I have the latest android version with premium Spotify account, but I don't have any option to enable/disable the Stranger Things Mode in the app. Is this mode still working? Thanks for the answers.

Casual Listener

I have the latest android version with premium Spotify account, but I don't have any option to enable/disable the Stranger Things Mode in the app. Is this mode still working?   Thanks for the ...

LaczkoIstvan

Casual Listener

713 Views

1 replies

1 likes

  • 713 Views
  • 1 replies
  • 1 likes

Shuffle turns off when picking new song

PlanPremiumDevicePixel 2Operating SystemAndroid Oreo My Question or IssueIf shuffle is turned on either through the "Shuffle All" button or by using the option on the current song, then I select another song to play manually from within the same play...

Visitor

Plan Premium Device Pixel 2 Operating System Android Oreo   My Question or Issue If shuffle is turned on either through the "Shuffle All" button or by using the option on the curren...

407 Views

0 replies

2 likes

  • 407 Views
  • 0 replies
  • 2 likes

Storage on SD on version 8.5.13.637

PlanPremiumCountryUSA DeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueYou used to be able to select where you wanted music to be downloaded in the settings of the app. This option is no longer there. I don't want 9 GB of music on ...

Newbie

Plan Premium Country USA   Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue You used to be able to select where you wanted music to be downloaded in the ...

398 Views

0 replies

3 likes

  • 398 Views
  • 0 replies
  • 3 likes

Why are songs I own and added to Spotify being deleted from playlists?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Android PhoneMy Question or IssueI have an album that I bought on Amazon and downloaded to both my laptop and my phone. I then added the songs to some of my playlists. A few days ago, one of those s...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy Android Phone My Question or Issue I have an album that I bought on Amazon and downloaded to both my laptop and my phone. I then added ...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

Music Turns of automaticlly.

Hello everyone,,,PlanPremiumCountry DeviceHuawei Mate 20 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start a song it plays and then I go on apps like Instagram and Snapchat or Internet and then sometimes the...

Casual Listener

Hello everyone,,, Plan Premium Country   Device Huawei Mate 20 lite Operating System (iOS 10, Android Oreo, Windows 10,etc.)    My Question or Issue When I start a song...

Billy-J

Spotify Star

821 Views

3 replies

0 likes

  • 821 Views
  • 3 replies
  • 0 likes

New Spotify app is awful.

PlanPremiumCountryUKDevicemotorola g7 powerOperating Systemandroid My Question or IssueI'm a long time fan of Spotify, been using the app for years and been premium for around 3 years. It used to be an incredible app, great for organising playlists a...

Newbie

Plan Premium Country UK Device motorola g7 power Operating System android   My Question or Issue I'm a long time fan of Spotify, been using the app for years and been premium for aroun...

2341 Views

0 replies

21 likes

  • 2341 Views
  • 0 replies
  • 21 likes

Problem with Galaxy watch app (standalone)

PlanPremiumCountryU.S.DeviceGalaxy Watch LTE When playing all songs on shuffle, it will play the first second of a song, and then reshuffle. Play a song, start to play another, reshuffle. So I have to listen to the first second of a song between ever...

Visitor

Plan Premium Country U.S. Device Galaxy Watch LTE   When playing all songs on shuffle, it will play the first second of a song, and then reshuffle. Play a song, start to play another, res...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

Why does Spotify play other people's playlists with the same name as mine.

PlanPremiumCountryUKDeviceHuawei and Amazon EchoOperating SystemAndroid My Question or IssueWhenever I use voice commands to play a playlist on my Android phone or Amazon Echo devices often someone else's Spotify playlist with the same name plays rat...

Visitor

Plan Premium Country UK Device Huawei and Amazon Echo Operating System Android   My Question or Issue Whenever I use voice commands to play a playlist on my Android phone or Amazon Ech...

522 Views

0 replies

0 likes

  • 522 Views
  • 0 replies
  • 0 likes

Cant crossfade

Plan Family PremiumCountryUSADeviceS10+Operating System Android My Question or IssueI can no longer cross fade? Greyed out? Not sure why?

Visitor

Plan  Family Premium Country USA Device S10+ Operating System  Android   My Question or Issue I can no longer cross fade? Greyed out? Not sure why?

chrismurray

Composer

2257 Views

1 replies

0 likes

No crossfade
  • 2257 Views
  • 1 replies
  • 0 likes

Can't shut spotify off

PlanPremiumCountrySwedenDevice(Samsung Galaxy s10)Operating System(Android version 9) LED-cover My Question or IssueHi!My Samsung Galaxy s10, with Samsung LED cover, shows a play/pause button on the cover and has done so for my 2 latest phones+led-co...

Casual Listener

Plan Premium Country Sweden Device (Samsung Galaxy s10) Operating System (Android version 9) LED-cover   My Question or Issue Hi! My Samsung Galaxy s10, with Samsung LED cover, shows ...

songassistant

Composer

4278 Views

1 replies

0 likes

  • 4278 Views
  • 1 replies
  • 0 likes

My "x" button in my notification bar disappeared

PlanPremiumCountrySwedenDevice(Samsung Galaxy s10)Operating System(Android version 9) My Question or IssueHi!I used to have an "x" button on the spotify app, in the notification bar, when i used the app. It randomly disappeared. Is it bcs of some set...

Casual Listener

Plan Premium Country Sweden Device (Samsung Galaxy s10) Operating System (Android version 9)   My Question or Issue Hi! I used to have an "x" button on the spotify app, in the notific...

songassistant

Composer

721 Views

1 replies

0 likes

  • 721 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waze Notification won't dismiss

PlanPremiumCountryFrance DeviceXiaomi mi9Operating SystemAndroid Pie My Question or IssueHello, I have a constant notification for Waze in my Android and I can't even dismiss, just like there's some kind of foreground service running.. also I keep ge...

Newbie

  Plan Premium Country France  Device Xiaomi mi9 Operating System Android Pie   My Question or Issue Hello, I have a constant notification for Waze in my Android and I can't...

Katerina

Spotify Legend

861 Views

1 replies

0 likes

  • 861 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes on startup

PlanPremiumCountryItalyDeviceGoogle Pixel 2 XLOperating SystemAndroid Q My Question or IssueSpotify crashes on startup. I literally just press the icon, it shows the Spotify logo and when it is starting to show the home it crashes.

Casual Listener

Plan Premium Country Italy Device Google Pixel 2 XL Operating System Android Q   My Question or Issue Spotify crashes on startup. I literally just press the icon, it shows the Spotify ...

MartinB42

Casual Listener

5973 Views

11 replies

3 likes

  • 5973 Views
  • 11 replies
  • 3 likes

Lyrics for every song??

PlanFreeCountryIndiaDeviceLenovo k6 powerOperating SystemAndroid My Question or IssueDoes every song have lyrics or is it limited to few songs? Or does having premium account unlocks it? I was listening to few songs only some of them have lyrics whil...

Visitor

Plan Free Country India Device Lenovo k6 power Operating System Android   My Question or Issue Does every song have lyrics or is it limited to few songs? Or does having premium account...

Billy-J

Spotify Star

897 Views

1 replies

0 likes

  • 897 Views
  • 1 replies
  • 0 likes

Bad sound with Moto G6 Play and JBL Bluetooth

My Question or IssueI own a Moto G6 Play purchased in 2019 and updated to the maximum in conjunction with JBL T500BT handset purchased in 2018.Before the Moto G6, I had a Moto G5 that worked perfectly with Spotify, at the same time by the way I used ...

Visitor

My Question or Issue I own a Moto G6 Play purchased in 2019 and updated to the maximum in conjunction with JBL T500BT handset purchased in 2018. Before the Moto G6, I had a Moto G5 that worked perf...

859 Views

0 replies

0 likes

  • 859 Views
  • 0 replies
  • 0 likes

No songs category

PlanPremiumDeviceXiaomi mi a2 liteOperating SystemAndroid 9Spotify version8.5.3.716 My Question or IssueAfter one update in March I'm not able to play all my songs in random as I often used to do. In fact, the "all songs" category doesn't exist anymo...

Newbie

  Plan Premium Device Xiaomi mi a2 lite Operating System Android 9 Spotify version 8.5.3.716     My Question or Issue After one update in March I'm not able to play all my ...

DanifC

Composer

3233 Views

8 replies

7 likes

  • 3233 Views
  • 8 replies
  • 7 likes