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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111358 Views

26 replies

3 likes

  • 111358 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223964 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223964 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581243 Views

79 replies

3 likes

  • 581243 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478499 Views

577 replies

40 likes

Account
Free
  • 478499 Views
  • 577 replies
  • 40 likes

Please restore Recently Played to its previous functionality

My Question or Issue Hello, I may not be posting this in the correct forum. But please restore Recently Played to its previous functionality. Having it on the Home screen is not the same, not just because it looks different, but because it actually g...

Newbie

My Question or Issue   Hello,    I may not be posting this in the correct forum. But please restore Recently Played to its previous functionality. Having it on the Home screen is n...

581 Views

0 replies

0 likes

  • 581 Views
  • 0 replies
  • 0 likes

Daily mixes are not updating

PlanFree Operating SystemAndroid Oreo My Question or issue I've been experiencing this issue for almost a month, the daily mixes keep the same tracks, even though I use them frequently I don’t know what to do. Thanks for the help.

Visitor

Plan Free   Operating System Android Oreo   My Question or issue   I've been experiencing this issue for almost a month, the daily mixes keep the same tracks, even though ...

Emilia_8

Community Legend

4159 Views

2 replies

2 likes

bug
stuck
  • 4159 Views
  • 2 replies
  • 2 likes

Shy has the shuffle all songs option been removed from the iOS app? Still available on other devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Rene01

Community Legend

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Chromecast takes ages to start a song

PlanPremiumCountryNzDeviceSamsung j6Operating android 9 My Question or Issue I have a new chromecast ultra. And the latest play store spotify and Google home app.The song wont play or takes forever. Sending it to the chromecast works and the album ar...

Visitor

Plan Premium Country Nz Device Samsung j6 Operating  android 9   My Question or Issue   I have a new chromecast ultra. And the latest play store spotify and Google home app. ...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

"Spotify Connect" on Galaxy watch

PlanPremiumCountry DeviceSamsung Galaxy Watch 42mm8Operating SystemTinzen My Question or IssueI can't find the option to connect to a device via "spotify connect" on the spotify app for the samsung galaxy watch. According to the samsung wearables sup...

Casual Listener

Plan Premium Country   Device Samsung Galaxy Watch 42mm8 Operating System Tinzen   My Question or Issue I can't find the option to connect to a device via "spotify connect" on the...

Tinzenuser22

Casual Listener

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Can't open app. Icon grayed out, non-responsive

On my Amazon Fire phone the icon for Spotify inexplicably and suddenly greyed itself out. It does not respond when clicked. I uninstalled the app, cleared cache/data etc, reinstalled, and it remains in the same state. I'm on Spotify Premium and runni...

Casual Listener

On my Amazon Fire phone the icon for Spotify inexplicably and suddenly greyed itself out. It does not respond when clicked. I uninstalled the app, cleared cache/data etc, reinstalled, and it remains ...

GregEdy

Casual Listener

1112 Views

1 replies

0 likes

  • 1112 Views
  • 1 replies
  • 0 likes

Chomecast audio bug for 320k streaming, is it fixed yet??

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid My Question or IssueI have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptab...

Casual Listener

Plan Premium Country USA Device Google Pixel Operating System Android   My Question or Issue I have been told and research tells me that spotify transcodes the 320k vorbis output into ...

TheGreatYashu

Casual Listener

1170 Views

1 replies

2 likes

  • 1170 Views
  • 1 replies
  • 2 likes

Spotify bugging on EMUI OS(Huawei OS)

PlanPremium(Family plan)CountrySpainDeviceHuawei Mate 9Operating SystemAndroid version 9EMUI build version 9.0.1.158Spotify version installed8.5.2.759My Issue(s)When booting Spotify from fresh, the loading screen becomes bugged and pixelated, as if i...

Gig Goer

Plan Premium(Family plan) Country Spain Device Huawei Mate 9 Operating System Android version 9 EMUI build version 9.0.1.158 Spotify version installed 8.5.2.759 My Issue(s) When booting S...

Kingwa

Visitor

2022 Views

1 replies

2 likes

bugs
Crash
Huawei Mate 9
loading screen bug
  • 2022 Views
  • 1 replies
  • 2 likes

Payment issues spotify bank account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

556 Views

0 replies

0 likes

Spotify Bank account
  • 556 Views
  • 0 replies
  • 0 likes

I can't find the spotify app for my gear s3 frontier on the galaxy store

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

868 Views

0 replies

0 likes

Gear s3 frontier
mexico
Premium
Spotify download
  • 868 Views
  • 0 replies
  • 0 likes

Save daily mix in the new UI

Does anyone know how to save a daily mix to a playlist in the new UI? In the old one you could just press the 3 dots on the upper right corner but since the update they are missing.

Visitor

Does anyone know how to save a daily mix to a playlist in the new UI? In the old one you could just press the 3 dots on the upper right corner but since the update they are missing. 

496 Views

0 replies

0 likes

  • 496 Views
  • 0 replies
  • 0 likes

[BUG] Sound problem after receiving a notification from Facebook

CountryRomania DeviceHuawei Mate 20 Lite SNE-LX1Operating SystemAndroid 9.0 (EMUI 9), I also encountered the issue on Android 8.1 ( EMUI 8.1 ) My IssueI have a problem with the sound after I receive a notification from Facebook, everytime a notificat...

Visitor

  Country Romania   Device Huawei Mate 20 Lite SNE-LX1 Operating System Android 9.0 (EMUI 9), I also encountered the issue on Android 8.1 ( EMUI 8.1 )   My Issue I have a pro...

user-removed

Not applicable

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

Android looks like ios!?

As of todays little format change my android device works just like the Ios app and i absolutely hate it. I use and LG G4 running android 6.0.0 Everythings in a differnt place and its has made mothing more usefull or convenient to use. The bottom par...

Visitor

As of todays little format change my android device works just like the Ios app and i absolutely hate it. I use and LG G4 running android 6.0.0 Everythings in a differnt place and its has made mothin...

Dano54

Visitor

919 Views

2 replies

5 likes

  • 919 Views
  • 2 replies
  • 5 likes

I can't see option to download to SDCard

PlanPremiumCountry UK DeviceMoto E4Operating System Android 7.1.1 My Question or IssueMy phone has a 8GB SD Card, which is correctly recognised in System > Settings > Storage Settings as 'portable storage'. In System > Settings > Apps > Spotify > Per...

Newbie

Plan Premium Country UK   Device Moto E4 Operating System Android 7.1.1   My Question or Issue My phone has a 8GB SD Card, which is correctly recognised in System > Setting...

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

Problem with Spotify connect and Android Tv

PlanPremiumCountryDenmarkDeviceSony BraviaOperating SystemAndroid TV Oreo My Question or IssueWith Android 7 Spotify was allways running in the background, allowing my phone to find and stream to Spotify connect.With Android 8 the TV shuts down Spoti...

Visitor

  Plan Premium Country Denmark Device Sony Bravia Operating System Android TV Oreo   My Question or Issue With Android 7 Spotify was allways running in the background, allowing m...

1168 Views

0 replies

4 likes

  • 1168 Views
  • 0 replies
  • 4 likes

Spotify Connect no Control over Music After connecting

PlanPremiumCountryGermanyDeviceXiaomi A2 LiteOperating SystemAndroid 9 Pie My Question or IssueThis Bug has been going on for a few weeks now. After I connect to a wifi streaming device (Denon AVR–X1500H or Chrome Cast) the song starts playing on the...

Newbie

Plan Premium Country Germany Device Xiaomi A2 Lite Operating System Android 9 Pie     My Question or Issue This Bug has been going on for a few weeks now. After I connect to a wi...

675 Views

0 replies

0 likes

Chrome cast
Spotify connect remote
Troubleshooting
  • 675 Views
  • 0 replies
  • 0 likes

Find in like songs

PlanPremiumCountryUkDeviceSamsung Galaxy S8Operating SystemLatest, no idea its food My Question or IssueWhen I got one of the last or the last update the beat feature for me was the find as I hated the old way when it would filter the playlist and no...

Visitor

  Plan Premium Country Uk Device Samsung Galaxy S8 Operating System Latest, no idea its food   My Question or Issue When I got one of the last or the last update the beat feature...

436 Views

0 replies

0 likes

Find
liked songs
  • 436 Views
  • 0 replies
  • 0 likes

Spotify spontaneously starts casting on my chromecast (not playing)

PlanPremiumCountrySlovakia Device(OnePlus7Pro)Operating System(Android OxygenOS 9.5.8GM21BA) My Question or IssueSpotify is spontaneously casting on my chromecast, starting my receiver and my tv in the process. There is just the big SPOTIFY label on ...

Newbie

Plan Premium Country Slovakia   Device (OnePlus7Pro) Operating System (Android OxygenOS 9.5.8GM21BA)   My Question or Issue Spotify is spontaneously casting on my chromecast, sta...

634 Views

0 replies

0 likes

Android
spontaneously casting
  • 634 Views
  • 0 replies
  • 0 likes

No longer able to add podcast shortcuts to home screen?

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Samsung galaxy s9+Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 9My Question or IssueI always had podcasts on my homescreen as shortcuts but after spotify ...

Newbie

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung galaxy s9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 9 My Question or...

2271 Views

0 replies

11 likes

Podcasts
shortcuts
  • 2271 Views
  • 0 replies
  • 11 likes

Music stop to play

Hello,I'm trying to play Post Malone's music Goodbye. It been always stopped at 2'12" but the play is selected and there is no song. It just go back to play if I change to 2'13".What should I do?PlanPremiumCountry Brazil DeviceAsus Zenfone 5Operating...

Newbie

Hello, I'm trying to play Post Malone's music Goodbye. It been always stopped at 2'12" but the play is selected and there is no song. It just go back to play if I change to 2'13". What should I do?...

452 Views

0 replies

0 likes

  • 452 Views
  • 0 replies
  • 0 likes