Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387590 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryFranceDeviceNokia 8Operating SystemAndroid 9 When I go on parameters in the spotify apps, The name displayed is not my username, its my password, I change my password but it displays my old password. It's a really big security issue...
Plan Premium Country France Device Nokia 8 Operating System Android 9 When I go on parameters in the spotify apps, The name displayed is not my username, its my password, I change my ...
351 Views
0 replies
0 likes
PlanPremiumCountryGERDevicesonyOperating SystemAndroid 9 My Question or IssueSince last Spotify Update I can't swap my storage place to my SD-cardOnly got the "Log out" butten under "Other" no storage since I've got 3.3k songs on my SD card it kinda ...
Plan Premium Country GER Device sony Operating System Android 9 My Question or Issue Since last Spotify Update I can't swap my storage place to my SD-card Only got the "Lo...
Spotify Legend
739 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceNote9Operating SystemAndroid Oreo My Question or IssueThere is no way for me to view all my music in one place. Now when I save albums, they are not listed in my "saved songs" playlist, and I can't sort by artist. Also, whe...
Plan Premium Country USA Device Note9 Operating System Android Oreo My Question or Issue There is no way for me to view all my music in one place. Now when I save albums, ...
Spotify Legend
763 Views
2 replies
0 likes
Plan PremiumCountry VietnamDevice NOKIA 6.1 PLUSOperating System Android 9Hello spotify community, I'm having a problem with spotify app on my phone. The daily mixes refresh daily normal on my pc but on my phone the daily mixes pics update but when i...
Plan Premium Country Vietnam Device NOKIA 6.1 PLUS Operating System Android 9 Hello spotify community, I'm having a problem with spotify app on my phone. The daily mixes refresh daily normal on m...
Regular
1145 Views
7 replies
1 likes
PlanPremiumCountryNetherlandsDeviceSamsung S9Operating SystemAndroid 9 My Question or IssueProblems with Spotify widget on my Samsung S9. Widget says: Problem loading widget. 4G connection/WIFI all working correctly. System and app updated recently.
Plan Premium Country Netherlands Device Samsung S9 Operating System Android 9 My Question or Issue Problems with Spotify widget on my Samsung S9. Widget says: Problem loading widget....
Spotify Legend
934 Views
1 replies
2 likes
PlanPremiumCountryUSADevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueHow do I listen to Stations offline (the new app)? I'm looking to replace Pandora and this is a mandatory feature to be able to do that. Is this possible?
Plan Premium Country USA Device Pixel 2 XL Operating System Android 9 My Question or Issue How do I listen to Stations offline (the new app)? I'm looking to replace Pandora and this ...
Spotify Legend
615 Views
1 replies
0 likes
PlanFreeCountryLatvia DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueCurrently using Spotify Free, but have a Google music paid Account I´ve had for years. Given that Google music is about to be folded into Youtube music I was...
Plan Free Country Latvia Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Currently using Spotify Free, but have a Google music paid Ac...
254 Views
0 replies
0 likes
The past month Dwele's album keeps starting in the middle of me playing any song from any of my playlist or spotify playlist. I have spotify connected to multiple devices and they all do the same thing even though none of my devices have the song pla...
The past month Dwele's album keeps starting in the middle of me playing any song from any of my playlist or spotify playlist. I have spotify connected to multiple devices and they all do the same thi...
Spotify Legend
278 Views
1 replies
0 likes
Im a premium member using a samsung galaxy S9+ after the update changing the playlist layouts etc i have developed an issue with my music playing. While i am listening to music whether from my device or a blutooth speakr/headphones my music randomly ...
Im a premium member using a samsung galaxy S9+ after the update changing the playlist layouts etc i have developed an issue with my music playing. While i am listening to music whether from my device...
Spotify Legend
551 Views
2 replies
1 likes
PlanPremiumCountryUSADeviceLG K30Operating SystemAndroid Whenever I have Spotify playing on my phone and then connect it to a Bluetooth device (my car, a speaker, headphones, etc.), the playlist I am listening to randomly switches to a different song...
Plan Premium Country USA Device LG K30 Operating System Android Whenever I have Spotify playing on my phone and then connect it to a Bluetooth device (my car, a speaker, headp...
Spotify Legend
4862 Views
1 replies
2 likes
PlanPremiumCountryAustraliaDeviceOnePlus5Operating SystemAndroid Oreo My Question or Issue I can no longer sort my albums in the app, as pressing the Filters button does nothing. If I use the search bar I can type and search, but the cancel and x but...
Plan Premium Country Australia Device OnePlus5 Operating System Android Oreo My Question or Issue I can no longer sort my albums in the app, as pressing the Filt...
453 Views
0 replies
1 likes
PlanPremiumCountryUSA, however I use it all over the world. DevicePixel 3XLOperating SystemAndroid v9 My Question or IssueBefore the latest Android update I could easily 'Shuffle all Downloaded Songs' but it seems like I can no longer do that. I can'...
Plan Premium Country USA, however I use it all over the world. Device Pixel 3XL Operating System Android v9 My Question or Issue Before the latest Android update I could easi...
436 Views
0 replies
1 likes
I have been using Spotify premium for about 5 or 6 years now. I loved it, the best thing to ever happen to me music wise. HOWEVER, this new update is HORRIBLE. I've seen numerous people complain about not being able to sort through liked music via ar...
I have been using Spotify premium for about 5 or 6 years now. I loved it, the best thing to ever happen to me music wise. HOWEVER, this new update is HORRIBLE. I've seen numerous people complain abou...
Casual Listener
825 Views
1 replies
13 likes
PlanPremiumCountrySouth AfricaDeviceSamsung S10+Operating SystemAndroid One UI My Question or IssueFor some reason I was logged out of my spotify account on my phone. My phone was to offline mode when it was logged of. Now that I am trying to log bac...
Plan Premium Country South Africa Device Samsung S10+ Operating System Android One UI My Question or Issue For some reason I was logged out of my spotify account on my phone. My...
Casual Listener
328 Views
1 replies
0 likes
Many times I get this on my Android phone: no internet connection. Then the playlist greys out, and the whole app goes to sleep. While the playlist is available, while cache works, and while I do have a super fast and stable 4G internet connection - ...
Many times I get this on my Android phone: no internet connection. Then the playlist greys out, and the whole app goes to sleep. While the playlist is available, while cache works, and while I do hav...
Spotify Star
384 Views
1 replies
1 likes
With the recent update, I found that a lot of my songs that are in my "Liked Songs" playlist have been jumbled up. I like my playlist in order of how I added them so there are a few complete albums in order with random songs in between each one. Howe...
With the recent update, I found that a lot of my songs that are in my "Liked Songs" playlist have been jumbled up. I like my playlist in order of how I added them so there are a few complete albums i...
Spotify Legend
1961 Views
2 replies
2 likes
I'll try to keep this brief, but I have a few gripes with this service. I'll detail them below: - Top rated. Sometimes I listen to music that I hear from Discover, and I save it. I don't keep track of this (yes I know playlists exist), it would be mu...
I'll try to keep this brief, but I have a few gripes with this service. I'll detail them below: - Top rated. Sometimes I listen to music that I hear from Discover, and I save it. I don't kee...
323 Views
0 replies
0 likes
PlanPremiumCountryNew ZealandDeviceSamsung J6 ProOperating SystemAndroid Pie (9) My Question or IssueI always play music through Bluetooth speakers / headphones. My music has now started pausing randomly regardless of wifi/signal strength or if the s...
Plan Premium Country New Zealand Device Samsung J6 Pro Operating System Android Pie (9) My Question or Issue I always play music through Bluetooth speakers / headphones. My music has...
224 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceIphone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI understand that the new update helped the free users. But what about the ones of us that pay for a Premium account? Spotify is ...
Plan Premium Country United States Device Iphone X Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I understand that the new update helped ...
Newbie
720 Views
2 replies
4 likes
Until recently I had the Spotify widget on my homescreen, sized 4x1. However it deleted itself and now I only have the option of 3x1 which does not fit my homescreen. I have tried re-sizing the widget and searching all through my phone to find it in ...
Until recently I had the Spotify widget on my homescreen, sized 4x1. However it deleted itself and now I only have the option of 3x1 which does not fit my homescreen. I have tried re-sizing the widge...
Casual Listener
1018 Views
2 replies
1 likes
