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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6044 Views

0 replies

7 likes

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Superuser Contribution Shuffle for Songs

Hi, I don't see the Song button in My Library anymore using an Android device. So I can't set shuffle on for songs, only for artists, albums and playlists. It's rather annoying and I had this feature before. May I have someones advise? PlanPremiumCou...

Newbie

Hi, I don't see the Song button in My Library anymore using an Android device. So I can't set shuffle on for songs, only for artists, albums and playlists. It's rather annoying and I had this feature...

Peter

Spotify Legend

508 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Bluetooth headphones keep launching and playing spotify

PlanFamilyCountry DeviceSONY Xperia Operating SystemANDROID 6.0.1 My Question or IssueHello I'm hoping someone here can offer assistance as I'm st my wits end. Recently Spotify launches on its own and starts playing. I have a pair of Bluetooth tredz ...

Regular

  Plan Family Country   Device SONY Xperia  Operating System ANDROID 6.0.1   My Question or Issue Hello   I'm hoping someone here can offer assistance as I'm st ...

278 Views

0 replies

0 likes

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Bug while skipping songs

Hey there, While you're skipping song the bar that shows how long the song is playing continue and doesn't reset PlanPremiumCountry DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue

Casual Listener

Hey there,  While you're skipping song the bar that shows how long the song is playing continue and doesn't reset   Plan Premium Country   Device Samsung Galaxy 8 Operating Sy...

212 Views

0 replies

0 likes

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Sort Library by Titles

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueUntil recently I was able to sort my music from my library by titles, but now I have lost this functionality on my Samsung S7. I can now only sort my library b...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue Until recently I was able to sort my music from my library by titles, but now I hav...

290 Views

0 replies

0 likes

Samsung Galaxy 7
Sort Songs
titles
  • 290 Views
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Spotify will not start - android

Plan:Premium FamilyCountry: AustraliaDevice: Samsung Note 3Operating System: Android 5.0 My Question or IssueSpotify does not open. Just get a black screen for a few seconds then it closes. I have tried the following but it still does not open.Clear ...

Regular

Plan:Premium Family Country:           Australia Device:              Samsung No...

SisterSkaoi

Newbie

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Spotify pro tip, how to disable?

PlanPremiumCountryBrazilDeviceSamsung J4Operating SystemAndroid Oreo My Question or IssueEven with premium i'm getting this "Pro Tips", but it's really annoying, how can i make it stop?

Newbie

Plan Premium Country Brazil Device Samsung J4 Operating System Android Oreo   My Question or Issue Even with premium i'm getting this "Pro Tips", but it's really annoying, how can...

1075 Views

0 replies

10 likes

Premium
Pro tip
  • 1075 Views
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  • 10 likes

Mal funzionamento dell'app con continui messaggi di errore

Pianoforte premioNazioneItaliaDispositivo LG G7 Lg g7Sistema operativo Android 8.0.0 La mia domanda o problemaL'applicazione mi dà problemi, interrompendo l'ascolto della musica e bloccandosi durante la ricerca dellle tracce da me Cercate. Un problem...

Newbie

Pianoforte  premio Nazione Italia Dispositivo LG G7  Lg g7 Sistema operativo  Android 8.0.0   La mia domanda o problema L'applicazione mi dà problemi, interrompendo l'...

268 Views

0 replies

0 likes

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Music stop playing (Samsung Galaxy S9)

Hello I have problem with my new Samsung Galaxy S9. When my screen goes off then the music stop playing. It might be the software problem, and I don't know what to do about it. This problem annoy me!

Casual Listener

Hello I have problem with my new Samsung Galaxy S9. When my screen goes off then the music stop playing. It might be the software problem, and I don't know what to do about it. This problem annoy me!...

Alfrs

Newbie

687 Views

1 replies

4 likes

  • 687 Views
  • 1 replies
  • 4 likes

No shuffle button.

I don't have a shuffle or a repeat button in my Spotify even thought I'm playing songs through my playlist. PlanFreeCountryIndiaDeviceOnePlus 6Operating SystemAndroid Oreo

Newbie

I don't have a shuffle or a repeat button in my Spotify even thought I'm playing songs through my playlist.     Plan Free Country India Device OnePlus 6 Operating System Android&n...

358 Views

0 replies

0 likes

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Spotify starts by itself

Plan PremiumDevice : OnePlus 3Operating System: Android 8.0 My Question or IssueSpotify starts playing music randomly at any time. My phone can be on the table and he just starts playing music. It's a bit problematic when I'm at courses or the librar...

Casual Listener

Plan  Premium Device : OnePlus 3 Operating System: Android 8.0   My Question or Issue Spotify starts playing music randomly at any time. My phone can be on the table and he just starts...

VlPerth

Music Fan

835 Views

1 replies

0 likes

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Superuser Contribution Spotify doesen't work

PlanPremiumCountryAustriaDeviceSamsung Galaxy S5)Operating System(Android) My spotify doesn't work since yesterday. When I Start the app, I only See a Black screen with the three Icons on the bottom. But I can't do any things. And if I try to click o...

Casual Listener

Plan Premium Country Austria Device Samsung Galaxy S5) Operating System (Android)   My spotify doesn't work since yesterday. When I Start the app, I only See a Black screen with the thr...

Katerina

Spotify Legend

1076 Views

5 replies

0 likes

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Connecting headphones to Android cell involuntarily transfers sound to that cell from speakers/lapto

PlanPremium through family planCountrySwedenDeviceSamsung Galaxy S6, HP LaptopOperating SystemAndroid 7.0, Windows 10 Home My Question or IssueSince a couple of weeks Spotify automatically transfers music audio from playing on my laptop/speakers to m...

Newbie

Plan Premium through family plan Country Sweden Device Samsung Galaxy S6, HP Laptop Operating System Android 7.0, Windows 10 Home   My Question or Issue Since a couple of weeks Spotify...

270 Views

0 replies

0 likes

  • 270 Views
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Podcast episode list empty

PlanPremiumCountry DeviceSamsung Galaxy S9Operating SystemAndroid 8.0.0 My Question or IssueAfter I set a filter to display downloaded episodes of a podcast the list is empty. This makes sense since I haven't got any, however the filter option is dim...

Newbie

Plan Premium Country   Device Samsung Galaxy S9 Operating System Android 8.0.0   My Question or Issue After I set a filter to display downloaded episodes of a podcast the list is ...

1101 Views

0 replies

0 likes

Podcast Episodes
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Old podcast episodes not showing only on Android

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or Issue Hi, Older podcasts are not always showing up on my Android device, but they do on the Windows Spotify player. Stuff They Don't Want You To Know, for example, o...

Newbie

Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue   Hi,   Older podcasts are not always showing up on my Android device, ...

443 Views

0 replies

0 likes

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Superuser Contribution Car view on android car stereo.

How do I turn off the Car View on my aftermarket android base car stereo? I am using the app from Google play store. I turned it off in settings, but it's still that ugly car view screen. PlanPremiumCountryUSDevicePyle headunitOperating SystemAndroid

Casual Listener

How do I turn off the Car View on my aftermarket android base car stereo? I am using the app from Google play store. I turned it off in settings, but it's still that ugly car view screen.  &nbs...

Guido

Spotify Legend

836 Views

2 replies

0 likes

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Error to restart my cellphone, the downloaded files was deleted

I have a sd memory in my cellphone, and all my music is downloaded in this sd memory, but when I restart my cellphone all files dissapear, the storage path change to internal memory, so I change to sd memory, but the files (songs) was deleted, please...

Newbie

I have a sd memory in my cellphone, and all my music is downloaded in this sd memory, but when I restart my cellphone all files dissapear, the storage path change to internal memory, so I change to s...

206 Views

0 replies

0 likes

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Music Turns of automaticlly.

None of the below information is required. However, the more ou provide the easier it will be for us to try PlanPremiumCountry DeviceHuawei Mate 20 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start a song it...

Newbie

None of the below information is required. However, the more ou provide the easier it will be for us to try  Plan Premium Country   Device Huawei Mate 20 lite Operating System (iOS...

234 Views

0 replies

0 likes

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Selecting "Shuffle Play" in a playlist will only play the first song on repeat.

Within the past few days, I've noticed that selecting a song defaults to "repeat one". Every time you pick a new album or playlist, it goes right back to "repeat one". Radio doesn't even work anymore because it just plays the first song forever and f...

Newbie

Within the past few days, I've noticed that selecting a song defaults to "repeat one". Every time you pick a new album or playlist, it goes right back to "repeat one". Radio doesn't even work anymore...

297 Views

0 replies

0 likes

  • 297 Views
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Sorting title stoped ignoring artcles (the, a, an)

PlanPremiumCountryNLDeviceFP2 and Samsung Galaxy Tab S3Operating SystemAndroid 7.1.2 (FP2) and Android 8.0.0 (Samsung) My IssueSince the last Spotify update this Sunday the sorting function for Title has stoped ignoring artcles (the, a, an). Sorting ...

Regular

Plan Premium Country NL Device FP2 and Samsung Galaxy Tab S3 Operating System Android 7.1.2 (FP2) and Android 8.0.0 (Samsung)   My Issue Since the last Spotify update this Sunday ...

Helmi_rat

Regular

1142 Views

2 replies

5 likes

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  • 2 replies
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Incoming calls heared on my device

PlanfreeCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have this problem.I have spotify associated to my speakers via bluetooth to hear the mus...

Newbie

Plan free Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I have th...

ElainaD

Composer

849 Views

1 replies

0 likes

  • 849 Views
  • 1 replies
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