Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
201714 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
546017 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
453880 Views
571 replies
38 likes
PlanPremiumCountryCanadaDeviceSamsung J3Operating SystemAndroid My Question or IssueSo I found a wifi and downloaded my songlist for offline listening.After the download, to test I switched to offline mode. But could not play any songs. (I knew they ...
Plan Premium Country Canada Device Samsung J3 Operating System Android My Question or Issue So I found a wifi and downloaded my songlist for offline listening. After the download, t...
Spotify Legend
858 Views
1 replies
1 likes
PlanPremiumCountryIndiaDeviceGoogle Nexus 6P and Denon X4500H AVROperating SystemAndroid Oreo 8.1 My Question or IssueI am using Spotify Connect on my Denon x4500H AVR to play from my premium account. But I am not able to feel any difference between ...
Plan Premium Country India Device Google Nexus 6P and Denon X4500H AVR Operating System Android Oreo 8.1 My Question or Issue I am using Spotify Connect on my Denon x4500H AVR to pla...
1148 Views
0 replies
4 likes
I get daily mixes play list on my android app on the phone, but not on the Android TV app
I get daily mixes play list on my android app on the phone, but not on the Android TV app
499 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy S10Operating SystemAndroid Version 9 My Question or IssueI am getting an intermittent issue with the Android App recognizing my Sonos One Gen 2 as a streamable device via WIFI. At first, the speaker was not ...
Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android Version 9 My Question or Issue I am getting an intermittent issue with the Android App recognizing...
460 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo recently every time I close the app most of my music is undownloaded. I'll open the app an...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So rece...
426 Views
0 replies
0 likes
I would like spotify to add a "find a song in playlist" as my playlist is over a thousand songs and on android, that's impossible to find where a song exactly is
I would like spotify to add a "find a song in playlist" as my playlist is over a thousand songs and on android, that's impossible to find where a song exactly is
503 Views
0 replies
0 likes
Hi, I've got family package - we are using spotify family on 3 acocunts.I've got samsung A7 phone and android app.For last few weeks I've got problem with application:1. in my recently listened list I've got music I have never start/ search etc.2. So...
Hi, I've got family package - we are using spotify family on 3 acocunts. I've got samsung A7 phone and android app. For last few weeks I've got problem with application: 1. in my re...
581 Views
0 replies
0 likes
The new update has removed the "Recently Played" section from the "My Library" section. Is there any way I can access the list of my recently played other than the unintuitive sideways scroll section on the "Home" page?? This was a really useful feat...
The new update has removed the "Recently Played" section from the "My Library" section. Is there any way I can access the list of my recently played other than the unintuitive sideways scrol...
Regular
1795 Views
4 replies
2 likes
DeviceOnePlus 6TOperating SystemAndroid Pie My Question or IssueThe first bug is best explained by the Video I attached. In the currently playing Tab you can "scroll" even though there is no more content. The second bug concerns the dot that indicate...
Device OnePlus 6T Operating System Android Pie My Question or Issue The first bug is best explained by the Video I attached. In the currently playing Tab you can "scroll" even though the...
Spotify Legend
2180 Views
6 replies
1 likes
PlanPremium FamilyCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 9 PIE My Question or IssueGor the past few weeks, I have not been able to get my daily mixes to load. Getting an error message. Screenshot is attached. I have already done a...
Plan Premium Family Country USA Device Samsung Galaxy S10+ Operating System Android 9 PIE My Question or Issue Gor the past few weeks, I have not been able to get my daily mixes to l...
Music Fan
521 Views
1 replies
0 likes
PlanFreeCountryUSSamsung Galaxy 9Operating SystemAndroid My Question or IssueI can't repeat my playlist on my phone even though I can on my computer. It isn't where the other thread that I found, that I couldn't reply to, said it was. This is really ...
Plan Free Country US Samsung Galaxy 9 Operating System Android My Question or Issue I can't repeat my playlist on my phone even though I can on my computer. It isn't where the other t...
336 Views
0 replies
0 likes
Hi I am on premium accounts and in the UK using an Android Phone. When I bluetooth my Galaxy S8 to the radio, I play my music no problem, when I close down the app, for some reason it just rnadomly starts. I have switched it off and back on, checked ...
Hi I am on premium accounts and in the UK using an Android Phone. When I bluetooth my Galaxy S8 to the radio, I play my music no problem, when I close down the app, for some reas...
393 Views
0 replies
0 likes
Hi,I'm having trouble with some music I inserted in Spotify myself. I inserted it, using the desktop a couple of months back and saved it in a playlist. Next I downloaded the playlist on my Android phone (OnePlus X) and it worked marvelous. However, ...
Hi, I'm having trouble with some music I inserted in Spotify myself. I inserted it, using the desktop a couple of months back and saved it in a playlist. Next I downloaded the playlist on my Android...
351 Views
0 replies
0 likes
PlanPremiumCountryUKDevice(Galaxy S10+)Operating System(Android Oreo.) My Question or IssueSpotify will not load up all of a sudden. I have so far tried -RebootingUninstalling/ReinstallingClearing Google play servicesFollowing the clean install proce...
Plan Premium Country UK Device (Galaxy S10+) Operating System (Android Oreo.) My Question or Issue Spotify will not load up all of a sudden. I have so far tried - Rebooting Un...
442 Views
0 replies
0 likes
PlanPremiumCountryItalyDeviceSamsung S10+Operating SystemAndroid My Question or IssueHi, using my spotify account via PC or other devices I have no problems, but when I use my S10 + the application is very slow and practically impossible to use.I hav...
Plan Premium Country Italy Device Samsung S10+ Operating System Android My Question or Issue Hi, using my spotify account via PC or other devices I have no problems, but when...
472 Views
0 replies
0 likes
PlanPremiumCountry DeviceHuawei P10Operating SystemAndroid Oreo My Question or IssueHi, i have a problem with the landscape for the current Song, works on other and Spotify car view will lock the screen instead of keeping active
Plan Premium Country Device Huawei P10 Operating System Android Oreo My Question or Issue Hi, i have a problem with the landscape for the current Song, works on other and...
Casual Listener
955 Views
2 replies
0 likes
With the last couple of updates, my Spotify experience has deteriorated drastically. I mainly use 2 Android devices, my mobile and an Android TVbox I use as a media center. I used to be able to switch almost seamlessly from one device to the other by...
With the last couple of updates, my Spotify experience has deteriorated drastically. I mainly use 2 Android devices, my mobile and an Android TVbox I use as a media center. I used to be able to switc...
Spotify Legend
1078 Views
1 replies
3 likes
PlanPremiumCountryGermanyDeviceGalaxy S7Operating SystemAndroid 8 My Question or IssueDuring my commute I cross an area with bad Internet connection (Edge only). Of course I have all my favourite songs offline but the problem is I can't queue them wi...
Plan Premium Country Germany Device Galaxy S7 Operating System Android 8 My Question or Issue During my commute I cross an area with bad Internet connection (Edge only). Of c...
Spotify Legend
1380 Views
3 replies
0 likes
PlanPremiumCountryThailandDevicePixel 3Operating SystemAndroid 9 My Question or IssueWhy i have to press shuffle again when select new song. please fix it. I found this bug post from last year that has been fixed but it happen again. Please dont make...
Plan Premium Country Thailand Device Pixel 3 Operating System Android 9 My Question or Issue Why i have to press shuffle again when select new song. please fix it. I found this bug p...
603 Views
0 replies
2 likes
I Want to use the Galaxy Watch app, but everything says I need to change to the premium plan. But I've already got the family plan. Why I can't use the app full featured with the family plan?PlanFamilyCountryBrazilDeviceAndroid / Galaxy WatchOperatin...
I Want to use the Galaxy Watch app, but everything says I need to change to the premium plan. But I've already got the family plan. Why I can't use the app full featured with the family plan? Plan...
514 Views
0 replies
0 likes
