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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375428 Views

541 replies

34 likes

Account
Free
  • 375428 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7525 Views

0 replies

7 likes

  • 7525 Views
  • 0 replies
  • 7 likes

Latest updates that changed the way lists are viewed there seems to be a long lag before lists load

PlanPremiumCountryUKDeviceDOOGEE BL7000Operating System Android 7.0 My Question or IssueDid the latest update slow down the loading of library lists? Artists,albums,daily mixes are especially affected for me if you wait you can wait up to a minute to...

Newbie

Plan Premium Country UK Device DOOGEE BL7000 Operating System Android 7.0   My Question or Issue Did the latest update slow down the loading of library lists? Artists,albums,daily mix...

brados

Newbie

822 Views

2 replies

2 likes

APP HANGS
  • 822 Views
  • 2 replies
  • 2 likes

Recomemded Artists under Artists

PlanPremiumCountryUsaDeviceNote 9Operating SystemAndroid My Question or IssueHow do I list Artists? Now under Artistd I see 3 Artist then it shows Recommended Artists in Random order. How do I list artists and remove an Artist from the Artist list. T...

Casual Listener

Plan Premium Country Usa Device Note 9 Operating System Android   My Question or Issue How do I list Artists? Now under Artistd I see 3 Artist then it shows Recommended Artists in Rand...

flagrant90

Casual Listener

711 Views

1 replies

0 likes

artists
recomended artists
  • 711 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile] Shuffle feature is reset after changing songs

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueEvery time I change songs on my phone, the shuffle feature is being reset - automatically! Meaning everytime I change a song on Spotify on my mobile, I have ...

Casual Listener

Plan Premium Country Malaysia Device Samsung Galaxy S8 Operating System Android   My Question or Issue Every time I change songs on my phone, the shuffle feature is being reset - autom...

Peter

Spotify Legend

2385 Views

3 replies

0 likes

  • 2385 Views
  • 3 replies
  • 0 likes

Superuser Contribution I click on download now on play store but it wont start installing

So I decide to download spotify since my dad got the family plan and he sent me a Invite. I confirm my email and everything. I go to the play store to download the app but it wont start installing. It's very annoying, I spam click on download now but...

Newbie

So I decide to download spotify since my dad got the family plan and he sent me a Invite. I confirm my email and everything. I go to the play store to download the app but it wont start installing. I...

Peter

Spotify Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Audio drops only when connected to car

None of the below information is requirePlanFreeCountryUsaDeviceGS9Operating SystemAndroid 9 My Question or IssueWhen listening to any playlist when my phone is connected to my cars bluetooth, any song change or anytime I Heart a song the audio drops...

Newbie

None of the below information is require Plan Free Country Usa Device GS9 Operating System Android 9   My Question or Issue When listening to any playlist when my phone is connected t...

624 Views

0 replies

0 likes

Audio drop
bluetooth
Chevy Cruze
Chevymylink
  • 624 Views
  • 0 replies
  • 0 likes

Superuser Contribution Ear deafening ads

Android, windows 10, xbox one (all the same loud ads) Location Netherlands. Dear Spotify,I have been using your service for a while now and i love it (but I am not able to pay for premium at this moment) and recently you have been hurting my ears wit...

Casual Listener

Android, windows 10, xbox one (all the same loud ads) Location Netherlands.   Dear Spotify, I have been using your service for a while now and i love it (but I am not able to pay for premium ...

Belgmeister

Newbie

2653 Views

4 replies

3 likes

Android
Free
Windows
xbox
  • 2653 Views
  • 4 replies
  • 3 likes

Superuser Contribution Random playlists I have never listened to

I recently switched to Spotify family so I am not sure if this is related to that or what. Randomp playlists have been showing upp under my recently played section, and sometimes when I get into Spotify on my phone or desktop it says I am currently l...

Newbie

I recently switched to Spotify family so I am not sure if this is related to that or what. Randomp playlists have been showing up p under my recently played section, and sometimes when I get into Sp...

Peter

Spotify Legend

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login page says I'm offline, link to restore account instantly expired

PlanPremiumCountryGermany/VietnamDeviceSamsung Galaxy grand primeOperating SystemAndroid My Question or IssueI'm using Spotify on my phone regularly and have used it on Germany without a problem and this morning in Vietnam too without a problem. Afte...

Regular

  Plan Premium Country Germany/Vietnam Device Samsung Galaxy grand prime Operating System Android   My Question or Issue I'm using Spotify on my phone regularly and have used it ...

Peter

Spotify Legend

718 Views

1 replies

0 likes

  • 718 Views
  • 1 replies
  • 0 likes

Can't transfer offline playlists to SD card (solved)

PlanPremiumCountryUnited Kingdom DeviceMoto X4Operating SystemAndroid 9.0 My Question or IssueMy Spotify app recently update to version 8.5.12.637. Since the update, I have been unable find out how to move the offline playlists to SD card. could anyb...

Regular

Plan Premium Country United Kingdom   Device Moto X4 Operating System Android 9.0   My Question or Issue My Spotify app recently update to version 8.5.12.637.  Since the upd...

458 Views

0 replies

1 likes

  • 458 Views
  • 0 replies
  • 1 likes

Superuser Contribution Songs won't play

Hey Guys,My spotify on android won't play songs suddenly. I've tried uninstalling and clearing cache already, but it still won't play anything.

Newbie

Hey Guys, My spotify on android won't play songs suddenly. I've tried uninstalling and clearing cache already, but it still won't play anything.

Peter

Spotify Legend

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot control music when connected to car's bluetooth

PlanPremiumCountryAustraliaDeviceOnePlus 7 ProOperating SystemAndroid Pie 9 My Question or IssueHey there,The issue happens when I connect to my car's bluetooth after the next song plays. I can't skip, pause or do anything with Spotify from my head u...

Casual Listener

Plan Premium Country Australia Device OnePlus 7 Pro Operating System Android Pie 9   My Question or Issue Hey there, The issue happens when I connect to my car's bluetooth after the n...

Peter

Spotify Legend

2413 Views

2 replies

0 likes

  • 2413 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify App won't play any songs / skips certain songs.

PlanPremiumCountryPhilippinesDeviceNokia 8Operating SystemAndroid Version 9Spotify Version8.5.12.758 My Question or IssueI already contacted SpotifyCares using Twitter and they still haven't responded. I'm having issues on my app. It plays songs but ...

Casual Listener

  Plan Premium Country Philippines Device Nokia 8 Operating System Android Version 9 Spotify Version 8.5.12.758     My Question or Issue I already contacted SpotifyCares ...

Peter

Spotify Legend

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays for 5secs then skip for pixel 2

PlanPremiumCountryPhilippinesDevicePixel 2 My Question or IssueHi, I'm having problems right now as my Spotify only plays for 5secs then skips and play the next song for 5secs again repeatedly. I've searched the blog but can't find any working soluti...

Newbie

  Plan Premium Country Philippines Device Pixel 2   My Question or Issue Hi, I'm having problems right now as my Spotify only plays for 5secs then skips and play the next song for ...

Peter

Spotify Legend

939 Views

1 replies

1 likes

Bug Playlist
bugs
Problem with playing songs
  • 939 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffle play doesn't stay on when changing songs

Whenever I am listening to my songs in shuffle play and I select a new song, the shuffle function does not remain on and I have to reclick it everytime I change the song. I have a galaxy s9 amd I updated the app today. I don't know why this is a prob...

Casual Listener

Whenever I am listening to my songs in shuffle play and I select a new song, the shuffle function does not remain on and I have to reclick it everytime I change the song. I have a galaxy s9 amd I upd...

jh424

Casual Listener

1185 Views

3 replies

1 likes

  • 1185 Views
  • 3 replies
  • 1 likes

Spotify Connect Only Works After Reinstall

This issue has already been raised with zero response/support here: https://community.spotify.com/t5/Android/Spotify-connect-problems-need-to-reinstall-to-fix-it-each-time/m-p/4391620 Have tried to get this working countless times on a Pixel 2XL and ...

Casual Listener

This issue has already been raised with zero response/support here: https://community.spotify.com/t5/Android/Spotify-connect-problems-need-to-reinstall-to-fix-it-each-time/m-p/4391620   H...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Superuser Contribution Is there still no permanent solution to "Favorite Songs" not syncing?

PlanPremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemiOS, Mac, WindowsMy Question or IssueFor at least a year now, I've had a problem with my "liked songs" (I think they changed the name again to favorite songs...

Casual Listener

Plan Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS, Mac, Windows My Question or Issue For at least a year now, I've had a problem with my...

yoshbag

Casual Listener

580 Views

2 replies

0 likes

  • 580 Views
  • 2 replies
  • 0 likes

How do I filter on the Liked Music playlist by Artist or Album. I have 724 liked songs

PlanPremiumCountry DeviceMi A2 LiteOperating SystemAndroid One My Question or IssueThis new UI is bad. How do I Filter by Artist or Album on the Liked Songs section. I cannot brows through 724 songs. and there any news if they brinig this basic featu...

Newbie

Plan Premium Country   Device Mi A2 Lite Operating System Android One   My Question or Issue This new UI is bad. How do I Filter by Artist or Album on the Liked Songs section...

chrismurray

Composer

2966 Views

1 replies

1 likes

  • 2966 Views
  • 1 replies
  • 1 likes

Spotify not available on Galaxy Store in India

PlanFreeCountryIndiaDeviceSamsung Galxu S10Operating SystemAndroid Pie My Question or IssueSpotify app is not available on Galaxy store in India. I have install the app from Google play store but I am not able to install to my Gear Fit 2 Pro. Samsung...

Newbie

Plan Free Country India Device Samsung Galxu S10 Operating System Android Pie   My Question or Issue Spotify app is not available on Galaxy store in India. I have install the app from ...

455 Views

0 replies

1 likes

  • 455 Views
  • 0 replies
  • 1 likes

Volume on Google Maps

PlanPremiumCountryIsraelXiaomi Note 7 + Skoda Android AutoOperating SystemAndroid Auto My Question or IssueI have connected my phone to Android auto. Spotify works great, but when i set a destination on Google Maps - it turns down the volume of Spoti...

Newbie

Plan Premium Country Israel Xiaomi Note 7 + Skoda Android Auto Operating System Android Auto   My Question or Issue I have connected my phone to Android auto.   Spotify works gre...

683 Views

0 replies

0 likes

  • 683 Views
  • 0 replies
  • 0 likes

Chromecast connection hangs or is really slow

Hi, I have a regular problem with slow connections when trying to connect to a Chromecast. It can take ~60 seconds. The only way to force it to connect is to quit the Spotify app completely and then try again. This even happens if Android has just be...

Regular

Hi, I have a regular problem with slow connections when trying to connect to a Chromecast. It can take ~60 seconds. The only way to force it to connect is to quit the Spotify app completely and ...

975 Views

0 replies

4 likes

  • 975 Views
  • 0 replies
  • 4 likes