Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30134 Views
  • 60 replies
  • 25 likes
  • 30134 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871400 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871400 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24953 Views
  • 3 replies
  • 0 likes
  • 24953 Views
  • 3 replies
  • 0 likes

Local Songs appear on playlist, greyed out, can be played but not in a song queue

As the title says, I can play them individualy but when I play a whole playlist it just skips them, and only 2, because I have other local songs on that playlist and those are played with no problem in the queue

  • Newbie
  • As the title says, I can play them individualy but when I play a whole playlist it just skips them, and only 2, because I have other local songs on that playlist and those are played with no problem ...
  • 239 Views
  • 0 replies
  • 1 likes
  • 239 Views
  • 0 replies
  • 1 likes

Block A Song From Radio

I blocked a song from the radio using the block icon. I got a message saying, the song wont be played again. But still the same song was played.

  • Newbie
  • I blocked a song from the radio using the block icon. I got a message saying, the song wont be played again. But still the same song was played.
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Solved!! cant see albums for artist iam follow

PlanPremiumCountrymexicoDeviceRedmi S2Operating System(Windows 10) My Question or Issuehello, anyone know why i cant see the album list of the artist i follow?before i did no have this problem

  • Casual Listener
  •   Plan Premium Country mexico Device Redmi S2 Operating System (Windows 10)   My Question or Issue hello, anyone know why i cant see the album list of the artist i follow? befor...
  • Jᴀᴄᴋ
  • Roadie
  • 443 Views
  • 3 replies
  • 0 likes
  • 443 Views
  • 3 replies
  • 0 likes

after every SO update i loose the songs i have downloaded

PlanPremiumDeviceSamsung galaxy S9Operating Systemandroid 9My Question or Issueevery time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloaded again. fix this annoyng issue please, it's impossible that th...

  • Regular
  • Plan Premium Device Samsung galaxy S9 Operating System android 9 My Question or Issue every time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloa...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Echo Connectivity Issues with Playlist

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s10eOperating SystemAndroid Pie My Question or IssueWhen I click shuffle playlist on the Spotify playlist Chill Lofi Study Beats, then try to connect to my Amazon Echo Dot, which is connected to a B...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy s10e Operating System Android Pie   My Question or Issue When I click shuffle playlist on the Spotify playlist Chill Lofi Study...
  • 377 Views
  • 0 replies
  • 0 likes
  • bug
    Echo
  • 377 Views
  • 0 replies
  • 0 likes

Cannot group rooms from Spotify

Gooday!I'm not sure if this is a Sonos or Spotify issue but here is my problem:I have four Sonos speaker set up on same wifi, I can stream music to all of them from Spotify with no problem. In the past couple of days, I noticed that I could not group...

  • Casual Listener
  • Gooday! I'm not sure if this is a Sonos or Spotify issue but here is my problem: I have four Sonos speaker set up on same wifi, I can stream music to all of them from Spotify with no problem. I...
  • 1066 Views
  • 0 replies
  • 1 likes
  • 1066 Views
  • 0 replies
  • 1 likes

Extremely low bluetooth volume on Huawei P10 pro

Hey there.I have a problem where the volume is extremely low when hearing Spotify over my Bluetooth speakers when they are connected to my phone (Huawei P10 pro). (Speaker model is Edifier S350DB) Both my Huawei and speakers are at max. To put in con...

  • Newbie
  • Hey there. I have a problem where the volume is extremely low when hearing Spotify over my Bluetooth speakers when they are connected to my phone (Huawei P10 pro). (Speaker model is Edifier S350DB) ...
  • 915 Views
  • 0 replies
  • 1 likes
  • 915 Views
  • 0 replies
  • 1 likes

"Liking" on android (heart)

PlanPremiumDevicePC/AndroidOperating SystemAndroid 9.0/Windows 10My Question or IssueThe android app changed and now the thumbs turned into a heart. All the songs I have liked on PC or the previous android app no longer affects the radio station. On ...

  • Regular
  •   Plan Premium Device PC/Android Operating System Android 9.0/Windows 10 My Question or Issue The android app changed and now the thumbs turned into a heart. All the songs I have liked o...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Hebrew interface

PlanPremiumCountryIsraelDeviceSamsung Galaxy Operating SystemAndroid The My Question or Issuethe interface of the application turned to be in Hebrew. There is no way to change it. My cell phone is set up in Russian, English would be nice as well.

  • Newbie
  • Plan Premium Country Israel Device Samsung Galaxy  Operating System Android   The My Question or Issue the interface of the application turned to be in Hebrew. There is no way to ...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Spotify app for chromebook

I can’t get the android app to work on my chrome book r11. The app is downloaded but just comes up with a blank screen so I cannot log in. I have tried uninstalling and downloading again but nothing has worked.

  • Newbie
  • I can’t get the android app to work on my chrome book r11. The app is downloaded but just comes up with a blank screen so I cannot log in. I have tried uninstalling and downloading again but nothing ...
  • FdV
  • Casual Listener
  • 2661 Views
  • 8 replies
  • 2 likes
  • Android
  • 2661 Views
  • 8 replies
  • 2 likes

Own songs show as greyed out

I've added my iTunes library in the preferences, however: all my own songs from my library show up in Spotify as greyed-out. On the PC (windows) I can add the greyed-out songs to a playlist, but can't play them. On my iPhone and iPad the songs don't ...

  • Newbie
  • I've added my iTunes library in the preferences, however: all my own songs from my library show up in Spotify as greyed-out. On the PC (windows) I can add the greyed-out songs to a playlist, but can'...
  • 717 Views
  • 0 replies
  • 0 likes
  • 717 Views
  • 0 replies
  • 0 likes

Repeat option

NoPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • NoPlan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Widget problems

Premium account. Samsung S9. Widget stopped working properly. I can't pause or play or anything from the widget. And songs randomly stop during playback. When I open app, the song is back to the beginning. Not where it left off. It's a MAJOR ordeal t...

  • Music Fan
  • Premium account. Samsung S9. Widget stopped working properly. I can't pause or play or anything from the widget. And songs randomly stop during playback. When I open app, the song is back to the begi...
  • 426 Views
  • 0 replies
  • 1 likes
  • 426 Views
  • 0 replies
  • 1 likes

Jvc kd-r881bt cant control spotify on oneplus 6 android 9

DeviceOnePlus 6CountryAustraliaDeviceOnePlus 6Operating SystemAndroid 9 Pie My Question or IssueI have a JVC KD-R881bt unit in my car and while in offline mode on my oneplus 6, i cannot control spotify. How do i fix this???

  • Newbie
  • Device OnePlus 6 Country Australia Device OnePlus 6 Operating System Android 9 Pie   My Question or Issue I have a JVC KD-R881bt unit in my car and while in offline mode on my oneplus ...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Mobile Local Files - Skipping Song Early

Several songs on my mobile phone which are local files from my desktop end mid way through the song. These songs play perfectly fine on my desktop. I,ve tried re-downloading them but I have had no luck.PlanPremiumCountryNew Zealand DeviceSamsung J5

  • Newbie
  • Several songs on my mobile phone which are local files from my desktop end mid way through the song.  These songs play perfectly fine on my desktop. I,ve tried re-downloading them but I have ha...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

When I edit a Local Filea song, my iPhone keeps the same length of the original

PlanPremiumCountryUKDevicePC, iPhoneOperating SystemWin 10, iOS 12.2 My Question or IssueI usually edit my local files songs, but each time I do and try downloading them on my iPhone, the length is still the same as the original? So e.g. one songs tr...

  • Newbie
  • Plan Premium Country UK Device PC, iPhone Operating System Win 10, iOS 12.2   My Question or Issue I usually edit my local files songs, but each time I do and try downloading them on m...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Autoplay does not work

PlanPremiumCountryCanadaDeviceOneplus 5T and Web player on Google ChromeOperating SystemAndroid 9.0.2 and Windows 10 My Question or IssueThe autoplay feature in the app does not seem to work. I tried,- enabling/disabling the autoplay option in settin...

  • Newbie
  •   Plan Premium Country Canada Device Oneplus 5T and Web player on Google Chrome Operating System Android 9.0.2 and Windows 10   My Question or Issue The autoplay feature in the a...
  • 556 Views
  • 0 replies
  • 0 likes
  • 556 Views
  • 0 replies
  • 0 likes

New Android update

PlanPremiumCountryCanadaDeviceSamsung A8Operating SystemPie 9.0 My Question or IssueAfter the new android update I did today, the media controls for spotify will not work on the lock screen. I have searched for a fix, but everthing i've tried has not...

  • Newbie
  • Plan Premium Country Canada Device Samsung A8 Operating System Pie 9.0   My Question or Issue After the new android update I did today, the media controls for spotify will not work on ...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Your Library has disappeared from my Windows desktop

PlanFamily PremiumCountryUSADeviceDell Inspiron 15Operating SystemWindows 10 My Question or IssueMy library is on my iPhone, but it has disappeared from the menu on my Windows desktop. The Your Library option is gone from the menu. How do iget Your L...

  • Newbie
  •   Plan Family Premium Country USA Device Dell Inspiron 15 Operating System Windows 10   My Question or Issue My library is on my iPhone, but it has disappeared from the menu on m...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Android and my car

Family Plan/USA/Samsung Galaxy 10/ Android My Question or Issue:I have been listening to spotify just fine woth my new phone and my car. The other day I got out of my car with phone in hand for 2 minutes (have no idea if i pressed anything), got back...

  • Newbie
  • Family Plan/USA/Samsung Galaxy 10/ Android   My Question or Issue: I have been listening to spotify just fine woth my new phone and my car. The other day I got out of my car with phone in han...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes