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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851774 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851774 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17621 Views
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  • 17621 Views
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Imported Songs doesn't download on Mobile.

When I import one of my songs through Local Files on my desktop, it is playable but when I want download them onto my phone, it doesn't download. Anybody else have this problem?

  • Newbie
  • When I import one of my songs through Local Files on my desktop, it is playable but when I want download them onto my phone, it doesn't download. Anybody else have this problem?
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  • 107 Views
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Swipe to queue does not work

PlanPremium, studentCountry USADeviceiPhone XOperating SystemiOS 12.1.2 (latest version of Spotify installed) My Question or IssueThis occurs more often when I’m offline, but when I’m listening on my phone and swipe right on a song in my library to q...

  • Newbie
  • Plan Premium, student Country  USA Device iPhone X Operating System iOS 12.1.2 (latest version of Spotify installed)   My Question or Issue This occurs more often when I’m offline...
  • 680 Views
  • 0 replies
  • 2 likes
  • queue
    queue next
  • 680 Views
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Problems since downgrading to free

Since downgrading from premium several of my playlists were shortened. On my favorite playlist this happens to be 20 of the most recent songs added. The app also allows 3 of my stations to be played in order, with shuffle not being an option at all. ...

  • Regular
  • Since downgrading from premium several of my playlists were shortened . On my favorite playlist this happens to be 20 of the most recent songs added. The app also allows 3 of my stations to be playe...
  • Mstanley262
  • Regular
  • 153 Views
  • 3 replies
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  • 153 Views
  • 3 replies
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Android

Hi, i got a question. Since the newest Update on my Android phone, the 'search song in playlist' - Bar disappeared. It Was above the playlist and below the shuffle Button. Now i have to go to the playlist settings and click on 'search in the playlist...

  • Newbie
  • Hi, i got a question.  Since the newest Update on my Android phone, the 'search song in playlist' - Bar disappeared. It Was above the playlist and below the shuffle Button. Now i have to go to ...
  • 107 Views
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  • 107 Views
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Scroll slider not grabbable since recent update

DeviceMate 20 Pro My Question or Issue Since a recent update the scroll bar/slider in the playlists doesn't work immediately: Old situation:Scroll down a bit so scroll bar becomes visible, grab and use slider on scrollbar.New situation:Scroll down a ...

b5bc5dbb-b7c9-417b-9acf-5e32b6cedb08.jpg 5949b50e-34d9-48e6-aa5a-f24ba13cd173.jpg
  • Music Fan
  •   Device Mate 20 Pro   My Question or Issue  Since a recent update the scroll bar/slider in the playlists doesn't work immediately:   Old situation: Scroll down a bit so s...
  • 276 Views
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  • 1 likes
  • 276 Views
  • 0 replies
  • 1 likes

Playlist search and sort missing on my Android app

PlanPremiumCountryUnited StatesDeviceOnePlus 5TOperating SystemAndroid 8.1.0 My Question or Issue:An update changed the way you organizate and filter playlists and I was confused for like 2 weeks. I was just wondering if there is anyway that you can ...

  • Newbie
  • Plan Premium Country United States Device OnePlus 5T Operating System Android 8.1.0   My Question or Issue: An update changed the way you organizate and filter playlists and I was conf...
  • The_Steak_Guy
  • Newbie
  • 383 Views
  • 2 replies
  • 1 likes
  • Playlist
  • 383 Views
  • 2 replies
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[radio] does not work

I have premium family subscription in Poland. My device: Xiaomi redmi note 3, miui 8, android 6.0.1 I can't play radio of a song or playlist. On the same account and desktop version on my laptop everything is fine. Only mobile app is the issue. I tri...

  • Newbie
  • I have premium family subscription in Poland. My device: Xiaomi redmi note 3, miui 8, android 6.0.1   I can't play radio of a song or playlist. On the same account and desktop version on my la...
  • 188 Views
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  • 188 Views
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Problem sorting playlist by newly added

PlanPremiumCountryBrazilDeviceSamsung Galaxy J7 PrimeOperating SystemAndroid 8.0.0 My Question or Issue The '' Sort by Recently Added '' feature is not working in a specific playlist, it happens only on the mobile.Playlist: https://open.spotify.com/u...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy J7 Prime Operating System Android 8.0.0   My Question or Issue   The '' Sort by Recently Added '' feature is not working in a sp...
  • 134 Views
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  • 134 Views
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Songs wont play

PlanPremiumCountry United statesDevice(Samsung Galaxy 9)Operating System Android My Question or Issue So I started to notice certain songs wont play, that used to play before. Everytime I select certain songs, and theres quite a few the more I look, ...

  • Newbie
  • Plan Premium Country  United states Device (Samsung Galaxy 9) Operating System  Android   My Question or Issue  So I started to notice certain songs wont play, that used...
  • 275 Views
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  • Help
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Android stuck in portrait

PlanPremiumCountry USA DeviceLG V20Operating SystemAndroid Nougat My Question or IssueThe screen which displays the album art will not shift to landscape. It is always stuck in portrait. Any other screen within the app functions and rotates just as e...

  • Newbie
  • Plan Premium Country  USA  Device LG V20 Operating System Android Nougat   My Question or Issue The screen which displays the album art will not shift to landscape. It is alw...
  • 210 Views
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  • 1 likes
  • 210 Views
  • 0 replies
  • 1 likes

Search does not work

PlanPremiumCountryUSDeviceNexus 6Operating SystemAndroid Oreo My Question or IssueThe search function in the Android mobile app has stopped working. After exhaustive searching and trying all suggested solutions, it continues to not work. Steps taken ...

  • Regular
  • Plan Premium Country US Device Nexus 6 Operating System Android Oreo   My Question or Issue The search function in the Android mobile app has stopped working. After exhaustive sea...
  • Noah
  • Spotify Star
  • 1246 Views
  • 16 replies
  • 0 likes
  • broken
    Search
  • 1246 Views
  • 16 replies
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There needs to be an option to go online on the login screen

The problem I'm experiencing isn't new, as a quick Google search has shown me, in fact, there have been multiple people reporting this issue over the last years. For whatever arcane reason, I was logged out of my account on my Android phone (Samsung ...

  • Newbie
  • The problem I'm experiencing isn't new, as a quick Google search has shown me, in fact, there have been multiple people reporting this issue over the last years.   For whatever arcane reason, ...
  • 154 Views
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  • 154 Views
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  • Gig Goer
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Solved!! Where Setting for Storage SD card?

PlanPremiumCountryMalaysia DeviceOppo A3sOperating SystemAndroid 8.1 My Question or Issue Hello, after updating the spotify app in android, before that the spotify you can set the download song where to download in "internal memory" or in SD card "Ex...

  • Casual Listener
  • Plan Premium Country Malaysia  Device Oppo A3s Operating System Android 8.1   My Question or Issue  Hello, after updating the spotify app in android, before that the spotify ...
  • sinxhack
  • Casual Listener
  • 893 Views
  • 5 replies
  • 0 likes
  • 893 Views
  • 5 replies
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Superuser Contribution Spotify on Android headunit starts off with "no internet connection"

Whenever i go driving, i use Spotify as my default music player. More often than not, i play files from downloaded albums and/or downloaded playlists.This used to work fine, as in when i stopped my car, the headunit would go to sleep, and when i retu...

  • Casual Listener
  • Whenever i go driving, i use Spotify as my default music player. More often than not, i play files from downloaded albums and/or downloaded playlists. This used to work fine, as in when i stopped my...
  • Peter
  • Spotify Legend
  • 1178 Views
  • 5 replies
  • 2 likes
  • 1178 Views
  • 5 replies
  • 2 likes

Incorrect Storage Stats

PlanPremiumCountry CanadaDeviceOnePlus 5Operating SystemAndroid 9 My Question or IssueI'm getting conflicting storage statistics between the Android storage results and the Spotify app. What's going on? The image with the yellow lines is a cropped sc...

  • Newbie
  • Plan Premium Country  Canada Device OnePlus 5 Operating System Android 9   My Question or Issue I'm getting conflicting storage statistics between the Android storage results and ...
  • 159 Views
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  • Incorrect Storage Statistics
  • 159 Views
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Superuser Contribution Cant search songs

My Question or IssueEvery time i go to a playlist and click on add songs and go to search for one, the search bar closes and goes back to the playlist cover. I can search for a song and add it to a playlist from the home page but it doesnt actually g...

  • Casual Listener
  •   My Question or Issue Every time i go to a playlist and click on add songs and go to search for one, the search bar closes and goes back to the playlist cover. I can search for a song and add...
  • Peter
  • Spotify Legend
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Google assistant does not recognize me as premium account holder

Google Pixel 3 XLAndroid 9Spotify V 8.4.84.874 - Premium I am trying to use google assistant with my new phone, but it will not recognize me as a premium account holder. For example, when I tell Google assistant to play a specific song, it says "Choo...

  • Newbie
  • Google Pixel 3 XL Android 9 Spotify V 8.4.84.874 - Premium   I am trying to use google assistant with my new phone, but it will not recognize me as a premium account holder. For example, whe...
  • 580 Views
  • 0 replies
  • 2 likes
  • google
    Google Assistant
    pixel
    Premium
  • 580 Views
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Albums playing in a in random order when requesting via Google assistant

This drives me insane when driving and using Spotify hands free. - I'll say Google, 'play the album dark side of the moon'. - Spotify will say 'ok' - Then start playing track 6 followed be track 2 etc - I'll say 'why the f... would I want to listen t...

  • Regular
  • This drives me insane when driving and using Spotify hands free.    - I'll say Google, 'play the album dark side of the moon'.     - Spotify will say 'ok'   - Then...
  • 214 Views
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  • google
  • 214 Views
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Samsung Galaxy watch says needs update?

Plan PremiumCountry USADeviceSamsung Galaxy s9+ and Samsung Galaxy WatchOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTrying to get the watch and phone to play nice. First the remote feature wasn't working, I tried to in...

  • Newbie
  • Plan  Premium Country     USA Device Samsung Galaxy s9+ and Samsung Galaxy Watch Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • 173 Views
  • 0 replies
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  • 173 Views
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