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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839832 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839832 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13618 Views
  • 1 replies
  • 0 likes
  • 13618 Views
  • 1 replies
  • 0 likes

Browse and Radio Tabs gone?!

So I opened my Spotify app on my iPhone yesterday morning to find it had updated and was missing the Radio and Browse tabs from the bottom of the app. It’s version 8.4.76 and I have premium, so I’m very confused why they’re not there anymore? Is this...

  • Visitor
  • So I opened my Spotify app on my iPhone yesterday morning to find it had updated and was missing the Radio and Browse tabs from the bottom of the app. It’s version 8.4.76 and I have premium, so I’m v...
  • Jose_M
  • Spotify Star
  • 1433 Views
  • 2 replies
  • 1 likes
  • Browse
    Help
    iphone app
    missing tabs
    Radio
    Update
  • 1433 Views
  • 2 replies
  • 1 likes

Profile pic not showing up in "My Library"

PlanPremiumCountry ItalyDeviceSamsung Galaxy s8Operating SystemAndroid My Question or Issue Hi, i got an artist profile on spotify named ALi3I.I already changed my profile pic on the Spotify for Artist app, but when on "My Library" section, my pic is...

  • Visitor
  • Plan Premium Country  Italy Device Samsung Galaxy s8 Operating System Android   My Question or Issue  Hi, i got an artist profile on spotify named ALi3I. I already changed m...
  • jsannn
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashing on my Samsung S7 after 10-15 seconds...help??

PlanPremiumCountryNew Zealand DeviceSamsung Galaxy S7Operating System Android My Question or IssueMy Spotify opens but only for 10-15seconds & then crashes and shuts down. How can this be fixed? I've tried uninstalling etc & it's not fixed the proble...

  • Casual Listener
  • Plan Premium Country New Zealand   Device Samsung Galaxy S7 Operating System  Android    My Question or Issue My Spotify opens but only for 10-15seconds & then cras...
  • uncoharry
  • Newbie
  • 738 Views
  • 4 replies
  • 5 likes
  • 738 Views
  • 4 replies
  • 5 likes

Solved!! Randomly shutdown on Samsung S7

PlanSpotify Premium: 8.4.75.670 armV7CountryGermany DeviceSamsung Galaxy S7Operating SystemAndroid G930FXXS3ERHD/G930FDBT3ERG2/G930FXXU3ERHC My Question or IssueSince a couple of days, Spotify stops music after a couple of seconds randomly and shutdo...

  • Casual Listener
  • Plan Spotify Premium: 8.4.75.670 armV7 Country Germany   Device Samsung Galaxy S7 Operating System Android G930FXXS3ERHD/G930FDBT3ERG2/G930FXXU3ERHC   My Question or Iss...
  • Horst25
  • Casual Listener
  • 491 Views
  • 1 replies
  • 2 likes
  • 491 Views
  • 1 replies
  • 2 likes

Can't save playlists to SD-card

PlanPremiumCountry SwedenDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo 8.0.0 My Question or Issue So after this new update with the new layout and everything the option to download all my songs and playlists seems to have disappeared. Is it ju...

  • Casual Listener
  • Plan Premium Country  Sweden Device Samsung Galaxy S9+ Operating System Android Oreo 8.0.0   My Question or Issue  So after this new update with the new layout and everything...
  • r0xp0x
  • Casual Listener
  • 412 Views
  • 2 replies
  • 1 likes
  • 412 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist name followed by a weird code

All my playlist have a weird code next to theyre nameAlso sometimes the music gets interrupted many times for a few seconds whyle playing it on Bluetooth devices PlanPremiumCountryItaly DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question o...

  • Regular
  • All my playlist have a weird code next to theyre name Also sometimes the music gets interrupted many times for a few seconds whyle playing it on Bluetooth devices   Plan Premium Country It...
  • Edocarli
  • Regular
  • 692 Views
  • 5 replies
  • 0 likes
  • 692 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify saying I'm offline when fully online.

PlanPremiumCountry USADeviceSamsung Galaxy 8Operating SystemAndroid version 8.0.0 My Question or Issue I cannon search, view artists or view albums or go to radio because the app says I am not connected to the internet. My phone is 100% connected to ...

  • Casual Listener
  •   Plan Premium Country  USA Device Samsung Galaxy 8 Operating System Android version 8.0.0   My Question or Issue  I cannon search, view artists or view albums or ...
  • mettingman
  • Regular
  • 2284 Views
  • 9 replies
  • 2 likes
  • 2284 Views
  • 9 replies
  • 2 likes

Superuser Contribution Showing offline but not offline

PlanPremiumDeviceOnePlus 5t My Question or IssueIt doesn't let me listen to music that are not downloaded and it says when I search for a song, that I can't listen to songs that aren't downloaded as I'm in offline mode. But in the settings it's not i...

  • Casual Listener
  • Plan Premium Device OnePlus 5t   My Question or Issue It doesn't let me listen to music that are not downloaded and it says when I search for a song, that I can't listen to songs that ar...
  • mettingman
  • Regular
  • 3032 Views
  • 14 replies
  • 3 likes
  • 3032 Views
  • 14 replies
  • 3 likes

Spotify crashes every time

PlanPremiumCountryGermanyDeviceHuawai P8Operating SystemAndroid My Question or IssueSpotify crashes every time when i start. The App opened, hold 30 seconds and crash. What can i do?

  • Casual Listener
  • Plan Premium Country Germany Device Huawai P8 Operating System Android   My Question or Issue Spotify crashes every time when i start. The App opened, hold 30 seconds and crash. What c...
  • 3ugeene
  • Music Fan
  • 1306 Views
  • 11 replies
  • 8 likes
  • 1306 Views
  • 11 replies
  • 8 likes

Spotify Andoird app is just too slow

PlanPremiumCountrySpainDeviceBQ Aquaris X5 PlusOperating SystemAndroid 7.1.1 Every morning, on my way to work I open Spotify app. For the first 6/7 minutes all I have is frustration. For at least the last 6 months the app is just ridiculously slow.Do...

  • Casual Listener
  • Plan Premium Country Spain Device BQ Aquaris X5 Plus Operating System Android 7.1.1   Every morning, on my way to work I open Spotify app. For the first 6/7 minutes all I have is frustr...
  • pez_betta
  • Casual Listener
  • 843 Views
  • 3 replies
  • 1 likes
  • Android
    App
    slow spotify
  • 843 Views
  • 3 replies
  • 1 likes

Local files on phone

Can i use local files from my phone? Syncing with desktop doesn't work for **bleep** and i have same files downloaded on mobile device, so it would be nice to just add them to my playlist, is that even a thing?

  • Newbie
  •   Can i use local files from my phone? Syncing with desktop doesn't work for **bleep** and i have same files downloaded on mobile device, so it would be nice to just add them to my playlist, is...
  • AeroZ
  • Composer
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

My Spotify keeps pausing. 🙁

PlanPremium Country USA DeviceSamsung Galaxy Note 9 Operating SystemAndroid My Question or IssueMy Spotify keeps pausing every 5 to 10 seconds and I don't know how to stop it. HELP!!

  • Casual Listener
  • Plan Premium   Country  USA   Device Samsung Galaxy Note 9   Operating System Android   My Question or Issue My Spotify keeps pausing every 5 to 10 seconds and I...
  • yl_tkd0-jxdk
  • Casual Listener
  • 516 Views
  • 4 replies
  • 0 likes
  • 516 Views
  • 4 replies
  • 0 likes

So many problems

PlanPremiumCountry CanadaDeviceSamsung Galaxy s9+Operating SystemUp to date My Question or Issue I can't deal with how bad this app is . I look for answers and end up with more questions.Here is the list of issues I have: Whether or not I've download...

  • Casual Listener
  • Plan Premium Country  Canada Device Samsung Galaxy s9+ Operating System Up to date   My Question or Issue   I can't deal with how bad this app is . I look for answers and en...
  • aaronclawrence
  • Regular
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes

App only plays one song, then stops

Saw this has been a problem in the past but can't find anything recent:Search an artist and then go to "All Songs" If I played from there, it only plays the one song and then stops.Messed with the sittings a bit (Crossfade, gapless, stream quality. U...

  • Newbie
  • Saw this has been a problem in the past but can't find anything recent: Search an artist and then go to "All Songs" If I played from there, it only plays the one song and then stops. Messed with th...
  • radiohead46
  • Casual Listener
  • 1527 Views
  • 3 replies
  • 6 likes
  • 1527 Views
  • 3 replies
  • 6 likes

Android APP - playlist folders disappeared

There are no playlist-folders anymore. I had a lot of playlist and niw it is a complete mess without the folders. Are they only includes with the premium version from now on? If the premium version also lost this feature it would be useless for me. O...

  • Newbie
  • There are no playlist-folders anymore. I had a lot of playlist and niw it is a complete mess without the folders. Are they only includes with the premium version from now on? If the premium version a...
  • Joe
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download high quality or extreme quality, Spotify deletes it automatically after download.

PlanPremiumCountry The NetherlandsDeviceOppo Find XOperating SystemAndroid Oreo My Question or IssueEverytime, when I download the high or extreme high quality music, Spotify deletes the music automatically after when I downloaded. The same as stream...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device Oppo Find X Operating System Android Oreo   My Question or Issue Everytime, when I download the high or extreme high quality mu...
  • Othniel
  • Casual Listener
  • 988 Views
  • 4 replies
  • 0 likes
  • 988 Views
  • 4 replies
  • 0 likes

Spotify fecha sozinho passando alguns segundos

Sou uma utilizadora do spotify com o plano Premium em Portugal há alguns meses. Há cerca de uma semana tendo vindo a ter problemas com o spotify. Sempre que ouço uma música da qual não fiz download, a aplicação fecha e volta a abrir, tendo assim que ...

  • Casual Listener
  • Sou uma utilizadora do spotify com o plano Premium em Portugal há alguns meses. Há cerca de uma semana tendo vindo a ter problemas com o spotify. Sempre que ouço uma música da qual não fiz download, ...
  • jucruz89
  • Casual Listener
  • 3084 Views
  • 2 replies
  • 3 likes
  • 3084 Views
  • 2 replies
  • 3 likes

Go to Song Radio - option not available

PlanPremium FamilyCountryCanada DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI can normally click the ... button next to a song I'm listening to and select the "Go to Song Radio" to launch the station with similar songs. But righ...

  • Newbie
  •   Plan Premium Family Country Canada    Device Samsung Galaxy 8 Operating System Android   My Question or Issue I can normally click the ... button next to a song ...
  • AeroZ
  • Composer
  • 1152 Views
  • 1 replies
  • 0 likes
  • Radio
  • 1152 Views
  • 1 replies
  • 0 likes

How do I stop Spotify from playing while using other player (Bluetooth)

Hello, whenever I use other music player on my Android phone while connected to the car audio via Bluetooth, Spotify wakes up and starts playing at the same time.I pause/stop Spotify, a few seconds later the playback starts automatically. I close Spo...

  • Casual Listener
  • Hello, whenever I use other music player on my Android phone while connected to the car audio via Bluetooth, Spotify wakes up and starts playing at the same time. I pause/stop Spotify, a few se...
  • hs351
  • Music Fan
  • 1637 Views
  • 3 replies
  • 1 likes
  • 1637 Views
  • 3 replies
  • 1 likes

What's going on?

PlanPremiumCountry NicaraguaDeviceGalaxy S5 (2017)Operating SystemAndroid Oreo My Question or Issue ...

  • Newbie
  •   Plan Premium Country  Nicaragua Device Galaxy S5 (2017) Operating System Android Oreo   My Question or Issue  ...
  • hs351
  • Music Fan
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Env: prod