Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32482 Views
  • 62 replies
  • 25 likes
  • 32482 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872625 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872625 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25205 Views
  • 3 replies
  • 0 likes
  • 25205 Views
  • 3 replies
  • 0 likes

Update new version

My Spotify updated to a new version and i can't access to all of my titles. This new version is horrible. I cannot listen to shuffle songs. I am prenium since many years but i think switch to Google music if i cant go back tout the previous version. ...

  • Newbie
  • My Spotify updated to a new version and i can't access to all of my titles. This new version is horrible. I cannot listen to shuffle songs. I am prenium since many years but i think switch to Google ...
  • 264 Views
  • 0 replies
  • 2 likes
  • 264 Views
  • 0 replies
  • 2 likes

Huawei p smart

PlanPremiumCountryItaly DeviceHuawei p smart 2019 My Question or Issue I have change my phone a couple of weeks ago, and after i opened spotify i notice that is really really slow, it took ages to search anything on the app or to listen some music. W...

  • Newbie
  • Plan Premium Country Italy   Device Huawei p smart 2019   My Question or Issue   I have change my phone a couple of weeks ago, and after i opened spotify i notice that is rea...
  • 911 Views
  • 0 replies
  • 3 likes
  • 911 Views
  • 0 replies
  • 3 likes

Where is my library? What am I missing here people?

Hi all,Really getting ready to drop Spotify sadly... I have a Samsung Android J3, new mid 2018, running the $9.99 Premium in the US...My Question or IssueAll of a sudden spotify mobile app on the J3 is requesting I login and login screen wording is i...

  • Casual Listener
  • Hi all, Really getting ready to drop Spotify sadly...   I have a Samsung Android J3, new mid 2018, running the $9.99 Premium in the US... My Question or Issue All of a sudden spotify mobile...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Nothing displayed on artist page

PlanPremium DeviceHuawei P7Operating SystemAndroid 4.4.2 My Question or IssueTo clarify, I am referring to the page where all saved albums and songs end up / offline artist page. Nav: library/artists/[artist]When navigating to an artist I am followin...

  • Newbie
  • Plan Premium   Device Huawei P7 Operating System Android 4.4.2   My Question or Issue To clarify, I am referring to the page where all saved albums and songs end up / offline artis...
  • 802 Views
  • 0 replies
  • 3 likes
  • Android 4.4.2
    artist page
    Mobile
  • 802 Views
  • 0 replies
  • 3 likes

Solved!! Non-shuffle playlists on Spotify Free play in shuffle anyway

PlanFreeCountryUKOperating System Android PieMy Question or Issue Playlists without the blue shuffle icon allow me to select specific songs to play, which is expected. However, after a song finishes in one of these playlists, the next song played isn...

  • Regular
  • Plan Free Country UK Operating System  Android Pie My Question or Issue  Playlists without the blue shuffle icon allow me to select specific songs to play, which is expected. However...
  • speedstyle
  • Casual Listener
  • 7606 Views
  • 4 replies
  • 0 likes
  • Free
    Playlists
    Shuffle Function
  • 7606 Views
  • 4 replies
  • 0 likes

Chromecasts Only Sometimes Show Up on Device List

For years now, my Spotify app will only sometimes show the Chromecasts on my network in the device list. My Sonos speakers, on the other hand, are ALWAYS available in the device list. My multiple Chromecasts of varying generations, as well as my mult...

  • Casual Listener
  • For years now, my Spotify app will only sometimes show the Chromecasts on my network in the device list.  My Sonos speakers, on the other hand, are ALWAYS available in the device list.  ...
  • Xanderzdad
  • Newbie
  • 514 Views
  • 1 replies
  • 1 likes
  • 514 Views
  • 1 replies
  • 1 likes

Downloaded songs lost rebooting the phone

PlanPremiumDeviceLenovo K5 PlayOperating SystemAndroid 8.0.0My Question or IssueIf I reboot my phone with offline mode activated, Spotify get stuck in the login screen. The only way to login is clearing data from Spotify, but this also clears my down...

  • Newbie
  • Plan Premium Device Lenovo K5 Play Operating System Android 8.0.0 My Question or Issue If I reboot my phone with offline mode activated, Spotify get stuck in the login screen. The only way to ...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Is it intented that Spotify app does not respect keyevent "KEYCODE_MEDIA_PREVIOUS"?

DeviceOnePlus 5tOperating SystemAndroid Pie(9.0) My Question or IssueSo I stumbled upon an issue that Spotify does not go to start of track or previous track like one would expect, when KeyEvent "KEYCODE_MEDIA_PREVIOUS" is dispatched via AudioManager...

  • Casual Listener
  • Device OnePlus 5t Operating System Android Pie(9.0)   My Question or Issue So I stumbled upon an issue that Spotify does not go to start of track or previous track like one would expect, w...
  • JoniKS
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • 427 Views
  • 2 replies
  • 0 likes

After two songs, the third won't start

PlanPremiumCountryItalyDeviceHonor 7xOperating SystemAndroid Oreo My Question or IssueAs the title says, usually after two songs in a row the third won't start, even if I play repeatedly the "play" button. Sometimes it starts but suddenly stopped aft...

  • Newbie
  • Plan Premium Country Italy Device Honor 7x Operating System Android Oreo   My Question or Issue As the title says, usually after two songs in a row the third won't start, even if ...
  • 360 Views
  • 0 replies
  • 0 likes
  • music
  • 360 Views
  • 0 replies
  • 0 likes

Nothing works... But your competitor's app does.

PlanPremiumCountryUSA DeviceLG ThinQOperating SystemAndroid 8.0 My Question or IssueFor the last week or so, the app on my phone has been very unstable. It crashes, it comes back, crashes again. It crashes on it's own, when it's connected via Bluetoo...

  • Casual Listener
  • Plan Premium Country USA   Device LG ThinQ Operating System Android 8.0     My Question or Issue For the last week or so, the app on my phone has been very unstable.  ...
  • FamousHerself
  • Music Fan
  • 637 Views
  • 2 replies
  • 0 likes
  • crashing
    LG thinQ
    Unstable
  • 637 Views
  • 2 replies
  • 0 likes

Music stops playing

PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid My Question or IssueMy music stops playing after a few songs or when the phone goes to sleep.

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System Android   My Question or Issue My music stops playing after a few songs or when the phone goes to sleep.  
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Ad overlay just blocking screen

PlanFreeCountryUSDeviceHuawei Honor 6XOperating SystemAndroid 7.0 My Question or IssueWhen I'm listening to a podcast, after it's done, I hit the back button on my phone. It goes back to whatever screen I was on before, but there is an ad overlay wit...

  • Newbie
  • Plan Free Country US Device Huawei Honor 6X Operating System Android 7.0   My Question or Issue When I'm listening to a podcast, after it's done, I hit the back button on my phone. It ...
  • Alanoe
  • Newbie
  • 566 Views
  • 1 replies
  • 1 likes
  • 566 Views
  • 1 replies
  • 1 likes

free should've been better

It's sad that the free app is a piece of - and a year later, it barely changed. You know i don't get why they removed the queue and proper shuffling in the free version while premium does. It's not fair espically for people who've used spotify for ye...

  • Roadie
  • It's sad that  the free app is a piece of - and a year later, it  barely changed. You know i don't get why they removed the queue and proper shuffling in the free version while  premiu...
  • lumster49
  • Roadie
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

Spotify skips songs from the downloading list and marks them as downloaded anyways.

PlanPremiumCountryArgentinaDeviceSamsung J2 PrimeOperating SystemAndroid My Question or IssueThis problem has appeared suddenly some days ago, I used to be able to download music with no problems but then whenever I try to download music from my libr...

  • Newbie
  • Plan Premium Country Argentina Device Samsung J2 Prime Operating System Android   My Question or Issue This problem has appeared suddenly some days ago, I used to be able to download m...
  • 495 Views
  • 0 replies
  • 0 likes
  • 495 Views
  • 0 replies
  • 0 likes

No share to Instagram Story option

PlanPremiumCountryIrelandDeviceSamsung Galaxy j510Operating SystemAndroid My Question or IssueI recently updated both Spotify and Instagram and hav tried to share to Instagram (for the first time) when i firat tried it was allowing me but then it dis...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy j510 Operating System Android   My Question or Issue I recently updated both Spotify and Instagram and hav tried to share to Instagra...
  • 624 Views
  • 0 replies
  • 1 likes
  • 624 Views
  • 0 replies
  • 1 likes

No ability to play music stored on device

PlanPremiumCountryUSADeviceMoto Force Z2Operating SystemAndroid 8.0.0 My Question or IssueIt seems that the ability to play music stored on the device would be a simple thing to add to Spotify. Even Google Music app does this. Is there a business rea...

  • Newbie
  • Plan Premium Country USA Device Moto Force Z2 Operating System Android 8.0.0   My Question or Issue It seems that the ability to play music stored on the device would be a simple thing...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Inconsistency mobile/desktop app: Shuffle vs. Play button

PlanPremium FamilyCountryGermany DeviceSony Xperia X / Linux LaptopOperating SystemAndroid Oreo / openSUSE Linux 42.3 My Question or IssueHi! I don't understand the rationale why the Android app most of the time shows a big green "Shuffle" play butto...

  • Regular
  • Plan Premium Family Country Germany   Device Sony Xperia X / Linux Laptop Operating System Android Oreo / openSUSE Linux 42.3   My Question or Issue Hi!   I don't understa...
  • 354 Views
  • 0 replies
  • 0 likes
  • Android
    Desktop
    Play Button
    shuffle
  • 354 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android 9 Pie and Galaxy Note 8

Car view mode will not work with android 9. Also, cannot control music on lockscreen with android 9. Finally, app still will not detect landscape mode on note 8.PlanFPremiumCountryUSADeviceSamsung Galaxy Note 8Operating SystemAndroid 9 Pie

  • Casual Listener
  • Car view mode will not work with android 9. Also, cannot control music on lockscreen with android 9.  Finally, app still will not detect landscape mode on note 8. Plan FPremium Country USA ...
  • prismcomputing
  • Casual Listener
  • 1282 Views
  • 3 replies
  • 3 likes
  • Android 9
    Galaxy Note 8
  • 1282 Views
  • 3 replies
  • 3 likes

Shuffle Play

Hi! I have a free plan, on a Samsung J3 Prime. I use Android. I have a question. Why is it that some spotify-made playlists are shuffle play so e days and then not shuffle play. Is this a problem with my phone? Is it Spotify? Thanks.

  • Casual Listener
  • Hi! I have a free plan, on a Samsung J3 Prime. I use Android. I have a question. Why is it that some spotify-made playlists are shuffle play so e days and then not shuffle play. Is this a problem wit...
  • Billy-J
  • Spotify Star
  • 713 Views
  • 5 replies
  • 0 likes
  • 713 Views
  • 5 replies
  • 0 likes

Cannot view the queue on my Oneplus

Cannot see my queued tracks 

Screenshot_20190426-111046.jpg
  • Casual Listener
  • Cannot see my queued tracks  
  • WilsonMathias
  • Casual Listener
  • 782 Views
  • 1 replies
  • 0 likes
  • Android
    queue
  • 782 Views
  • 1 replies
  • 0 likes