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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857502 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857502 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21609 Views
  • 3 replies
  • 0 likes
  • 21609 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify will not sync local files

PlanPremiumCountry USADeviceSamsung Galaxy 8Operating SystemAndroid Oreo, Windows 10 My Question or Issue It's been weeks and I can't get spotify to sync local files. There are seriously so many posts about this same kind of issue, how has spotify no...

  • Casual Listener
  •   Plan Premium Country  USA Device Samsung Galaxy 8 Operating System Android Oreo, Windows 10   My Question or Issue  It's been weeks and I can't get spotify to sy...
  • Peter
  • Spotify Legend
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

The genre radio stations do not show up on ipad

I am using an ipad with iOS 12.3. Since last Saturday none of the genre radio stations are displayed on the radio station tab. Only 6 Künster ( german word for artist) items are displayed but none the the usual stations like the 70`s, 80`, Jazz and s...

  • Casual Listener
  • I am using an ipad with iOS 12.3. Since last Saturday none  of the genre radio stations are displayed on the radio station tab. Only 6 Künster ( german word for artist) items are displayed but n...
  • 146 Views
  • 0 replies
  • 1 likes
  • 146 Views
  • 0 replies
  • 1 likes

cant hear song on my phone

hi.. i can hear a song on my PC, but on my phone its not on the playlist :S and i cant find it either when i sceach for it :SPlanPremiumCountry: DenmarkDeviceSamsung Galaxy 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...

  • Casual Listener
  • hi.. i can hear a song on my PC, but on my phone its not on the playlist :S and i cant find it either when i sceach for it :S Plan Premium Country: Denmark Device Samsung Galaxy 9) Operating Sy...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

problem with data server

PlanPremiumCountry HongKongDeviceNokia 7plusOperating SystemAndroid Oreo My Question or Issuei can't set the data server to off.when i set it off,it will set to on again when i slide down the screen to view the other setting.

  • Newbie
  • Plan Premium Country  HongKong Device Nokia 7plus Operating System Android Oreo   My Question or Issue i can't set the data server to off.when i set it off,it will set to on...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Problems with my account on a huawei mate 9 pro

PlanPremiumCountrySweden DeviceHuawei mate 9 ProOperating SystemAndroid™ 7.0 My Question or IssueI have been a subscripted listener for about 5 years and never really had any huge problems with spotify's app. But recently its been bugging a little to...

  • Newbie
  • Plan Premium Country Sweden  Device Huawei mate 9 Pro Operating System Android™ 7.0   My Question or Issue I have been a subscripted listener for about 5 years and never really ha...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Dopo aggiornamento applicazione, non riesco piu' a visualizzare i profili

Dopo aggiornamento applicazione non riesco a visualizzare i profili, vedo solo i profili artisti ma non riesco a vedere i profili degli amici. Quando apro un profilo gira la ruota verde di caricamento in corso ma non apre nulla.

  • Newbie
  •    Dopo aggiornamento applicazione non riesco a visualizzare i profili, vedo solo i profili artisti ma non riesco a vedere i profili degli amici. Quando apro un profilo gira la ruota verde...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Constant Download Notifcation

PlanFreeCountry USADeviceZTE V8 Blade Pro (Model Z978)Operating SystemAndroid 6.0.1 My Question or Issue For the past month, Spotify has been giving me a constant Downloading notifcation usually 0% for 0/1 items. I never have been a premium member so...

  • Newbie
  • Plan Free Country  USA Device ZTE V8 Blade Pro (Model Z978) Operating System Android 6.0.1   My Question or Issue  For the past month, Spotify has been giving me a constant D...
  • 132 Views
  • 0 replies
  • 1 likes
  • 132 Views
  • 0 replies
  • 1 likes

Mi Spotify no detecta mi sd

Hola, mi nombre es Josué y tengo un Redmi note 4.Mi problema es que Spotify no detecta mi sd. Antes lo hacía, pero ahora no. Tampoco puedo borrar los datos de las canciones que descargué antes cuando detectaba mi sd (los datos están en la sd y Spotif...

  • Newbie
  • Hola, mi nombre es Josué y tengo un Redmi note 4. Mi problema es que Spotify no detecta mi sd.  Antes lo hacía, pero ahora no.  Tampoco puedo borrar los datos de las canciones que descar...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Solved!! Music sounds muffled after each and every song, about two seconds into the song

PemiumCountry UsaDevicePixel xl2Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I play my songs the song sounds muffled after 2 seconds.. It comes on loud and then just after a couple seconds goes muffled..it's weird...

  • Regular
  • Pemium Country  Usa Device Pixel xl2 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When I play my songs the song sounds muffled after 2...
  • LakeBratt
  • Regular
  • 2273 Views
  • 7 replies
  • 0 likes
  • 2273 Views
  • 7 replies
  • 0 likes

Shuffle play button is missing

PlanFreeCountry USDeviceGOOGLE pixel 2Operating SystemAndroid My Question or Issue I was having trouble playing songs in general, then after I restarted the app my shuffle play button is completely missing. Most of the reason I use the app is to have...

  • Casual Listener
  •   Plan Free Country  US Device GOOGLE pixel 2 Operating System Android   My Question or Issue  I was having trouble playing songs in general, then after I restarted the...
  • Kinderland
  • Casual Listener
  • 1319 Views
  • 2 replies
  • 0 likes
  • 1319 Views
  • 2 replies
  • 0 likes

Android keeps killing Spotify

PlanPremiumCountry GBDeviceBlackview S8Operating SystemAndroid 7.0 Hello everyone!The last few months everytime i use Spotify and my screen goes black the app is stoping after a few seconds.I tried to uninstall and reinstall the app without result.I ...

  • Newbie
  • Plan Premium Country  GB Device Blackview S8 Operating System Android 7.0    Hello everyone! The last few months everytime i use Spotify and my screen goes black the app is s...
  • 347 Views
  • 0 replies
  • 1 likes
  • 347 Views
  • 0 replies
  • 1 likes

Solved!! Android-Can't search a playlist after recent update

PlanPremiumCountry United StatesDeviceSamsung Galaxy J3 EmergeOperating SystemAndroid My Question or Issue Hi there,So I noticed that Spotify on my Samsung Galaxy J3 updated yesterday. Today I went to look up a song in my personal playlist so I didn'...

  • Music Fan
  • Plan Premium Country  United States Device Samsung Galaxy J3 Emerge Operating System Android   My Question or Issue  Hi there, So I noticed that Spotify on my Samsung Galaxy...
  • Rizefall
  • Regular
  • 11637 Views
  • 13 replies
  • 5 likes
  • 11637 Views
  • 13 replies
  • 5 likes

Losing music bass after change the volume

PlanPremiumCountry BrazilDeviceSamsung Galaxy S9Operating SystemAndroid Oreo 8.0.0Samsung experience 9.0Spotify 8.4.90.722 My Question or IssueEverytime that I will change the volume, after that the bass go away, this problem is just happening with s...

  • Newbie
  • Plan Premium Country  Brazil Device Samsung Galaxy S9 Operating System Android Oreo 8.0.0 Samsung experience 9.0 Spotify 8.4.90.722   My Question or Issue Everytime that I ...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

How do disable the "You are listening on..." popups?

PlanPremiumCountryUK DeviceLenovo & Samsung (issue not specific to brand)Operating SystemAndroid and W10 My Question or IssueHow can I disable the very annoying popups that appears after changing the device? (Spotify Connect). For example, I have a T...

  • Newbie
  • Plan Premium Country UK  Device Lenovo & Samsung (issue not specific to brand) Operating System Android and W10   My Question or Issue How can I disable the very annoying...
  • 484 Views
  • 0 replies
  • 5 likes
  • 484 Views
  • 0 replies
  • 5 likes

Displays not updating

PlanFree/PremiumCountry USADeviceGoogle Nexus 7 (2013)Operating SystemAndroid 6.01 My Question or Issue For the last several versions of Spotify (and the current one) the various displays do not update. The Album Art display fails to update when it s...

  • Gig Goer
  • Plan Free/Premium Country  USA Device Google Nexus 7 (2013) Operating System Android 6.01   My Question or Issue  For the last several versions of Spotify (and the current on...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Dont play this artist

PlanPremiumCountry: EstoniaDeviceLG G2Operating SystemAndroid I know it's available on the iOS phone but its coming to Android and PC?

  • Regular
  • Plan Premium Country: Estonia Device LG G2 Operating System Android   I know it's available on the iOS phone  but its coming to Android and PC?  
  • dinomight
  • Spotify Star
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

[Premium] Radio/Stations Thumbs Up/Down Button

PlanPremiumCountry USADeviceSamsung Galaxy 8 My Question or Issue Hi - I see in the "Discover" section of Spotify where the Heart and Block buttons are. There *were* at some point thumb buttons in the Radio/Station section to personalize a station. S...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy 8   My Question or Issue  Hi -   I see in the "Discover" section of Spotify where the Heart and Block buttons are. There ...
  • dinomight
  • Spotify Star
  • 348 Views
  • 1 replies
  • 1 likes
  • 348 Views
  • 1 replies
  • 1 likes

EXO autoload

PlanPremiumCountry USADevicepixel 3 xlOperating Systemandroid My Question or IssueHas anyone ran into an issue where the Artist EXO would autoload onto spotify? It happens almost every time I leave my phone alone for any given time. I've reset my pho...

  • Casual Listener
  •   Plan Premium Country  USA Device pixel 3 xl Operating System android   My Question or Issue Has anyone ran into an issue where the Artist EXO would autoload onto spotify? ...
  • 2haT
  • Casual Listener
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

App don't loading after factory reset of my smartphone

PlanPremiumCountry BelgiumDeviceLG G4Operating SystemAndroid 6.0 My Question or Issue Hello, after factory reset of my LG G4, i have reinstalled my apps with Play Store; with some other apps but not all, i have a problem of slowness; but with spotify...

  • Newbie
  • Plan Premium Country  Belgium Device LG G4 Operating System Android 6.0   My Question or Issue  Hello, after factory reset of my LG G4, i have reinstalled my apps with Play S...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

New phone won't sync local files from pc

PlanPremiumCountry DeviceSamsung Galaxy Note9Operating SystemAndroid 8.1.0 My Question or Issue Since a couple of days I have my new phone and I've been trying to sync it to my computer so that I can play all my local files on mobile, however, nothin...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy Note9 Operating System Android 8.1.0   My Question or Issue  Since a couple of days I have my new phone and I've been trying to s...
  • 326 Views
  • 0 replies
  • 0 likes
  • Android 8.1.0
    local files not syncing
    Samsung Galaxy Note 9
  • 326 Views
  • 0 replies
  • 0 likes