Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1476 Views

0 replies

6 likes

  • 1476 Views
  • 0 replies
  • 6 likes

minimize the thumbnails

Is there anyway to minimize the ´thumbnails in the new ui? It's gonna be impossible for me to find the playlist I wanna listen to as it is now when I can only see 4 playlists each "scroll".

Music Fan

Is there anyway to minimize the ´thumbnails in the new ui?  It's gonna be impossible for me to find the playlist I wanna listen to as it is now when I can only see 4 playlists each "scroll". &n...

Eppe

Music Fan

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Solved!! Support issue after update to Android Pie

After updating my s9+ to One Ul and also Android Pie, my AKG earphone control button , Always On Display (AOD), doesnt support changing tracks. Before update, i can use my earphone to change to the next song without unlocking my hp. Now, I only can i...

Newbie

After updating my s9+ to One Ul and also Android Pie, my AKG earphone control button , Always On Display (AOD), doesnt support changing tracks. Before update, i can use my earphone to change to the n...

livesanches

Newbie

23980 Views

14 replies

5 likes

  • 23980 Views
  • 14 replies
  • 5 likes

Spotify has added 2024 hearted songs to my liked playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Yep over 2000 songs I can't delete them all at once and am having to remove them one at a time what happened? Chee...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Yep over 2000 songs I can't delete th...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Why is an artist highlighted green

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

702 Views

0 replies

0 likes

Why is an artist highlighted green
  • 702 Views
  • 0 replies
  • 0 likes

Spotify loading library tab no longer loads correctly.

PlanPremiumCountryUnited KingdomDeviceHuawei P20Operating SystemAndroid 9.0 My Question or IssueAfter the latest update, when opening the app the first screen loads fine. However, when tapping on the 'Your Library' the content does not load until i c...

Newbie

Plan Premium Country United Kingdom Device Huawei P20 Operating System Android 9.0   My Question or Issue After the latest update, when opening the app the first screen loads fine. How...

263 Views

0 replies

2 likes

  • 263 Views
  • 0 replies
  • 2 likes

Can't Play Songs in Like Songs Playlist

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueFirst of all, just to hop on the hate train, the new UI is horrible. Spotify, please go back. If it ain't broke don't fix it. Since the new update, I can no...

Newbie

Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue First of all, just to hop on the hate train, the new UI is horrible. Spotif...

250 Views

0 replies

3 likes

  • 250 Views
  • 0 replies
  • 3 likes

Random player doesn't keep on, on the song that I liked

If I turn on the random player on songs that I like and next i manually select a song from the same place, this switch off the random player. Google Pixel 2 xl, last stable on play store

Music Fan

If I turn on the random player on songs that I like and next i manually select a song from the same place, this switch off the random player. Google Pixel 2 xl, last stable on play store

262 Views

0 replies

0 likes

Android
Your Music
  • 262 Views
  • 0 replies
  • 0 likes

Unicode support issues in new update?

PlanPremiumCountryNetherlandsDeviceOnePlus 5Operating SystemAndroid 9 (OxygenOS 9.0.6) My Question or IssueIt seems that in the new update (8.5.10.774) there are random issues with symbols that were displayed fine before. See e.g. https://open.spotif...

Casual Listener

Plan Premium Country Netherlands Device OnePlus 5 Operating System Android 9 (OxygenOS 9.0.6)   My Question or Issue It seems that in the new update (8.5.10.774) there are random issue...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

[Daily Mixes] [Android] Can't play Daily Mixes on phone app

Hi all, I can not access my daily mixes on my Android phone. It's the exact same issue as described in https://community.spotify.com/t5/Android/Can-t-open-play-Daily-Mixes-on-phone-app/m-p/4416070 Only thing to add is that after I play a mix from my ...

Visitor

Hi all, I can not access my daily mixes on my Android phone. It's the exact same issue as described in https://community.spotify.com/t5/Android/Can-t-open-play-Daily-Mixes-on-phone-app/m-p/44160...

user-removed

Not applicable

659 Views

1 replies

0 likes

Daily Mixes
  • 659 Views
  • 1 replies
  • 0 likes

Playlist - Download all

Hi. To save carrier data on my plan, I download all my playlists. I would like to see a way to make all playlists available offline (download) in one single click. When getting a new device, re-installing spotify, etc... I have to bring up the contex...

Music Fan

Hi.   To save carrier data on my plan, I download all my playlists.   I would like to see a way to make all playlists available offline (download) in one single click.   When get...

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Android - Notification controls & car media keys

Hi. When using Spotify connected over Bluetooth to my aftermarked headunit, the media controls (play, pause, next, previous) are not responding. Using one of these media contols from the Android notification solves the issue. I can then successfully ...

Music Fan

Hi.   When using Spotify connected over Bluetooth to my aftermarked headunit, the media controls (play, pause, next, previous) are not responding.   Using one of these media contols fro...

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Can't play Explicit content!

PlanPremiumCountryIndiaDeviceMi Redmi 4XOperating SystemAndroid Nogat My Question or IssueI can't play Explicit content even when I have 18+ account and have enable the allow Explicit content option in the settings..

Newbie

Plan Premium Country India Device Mi Redmi 4X Operating System Android Nogat   My Question or Issue I can't play Explicit content even when I have 18+ account and have enable the allow...

437 Views

0 replies

0 likes

explicit content
  • 437 Views
  • 0 replies
  • 0 likes

Reverse the new update

Just reverse the new update on Android.

Newbie

Just reverse the new update on Android.

Arikabeth

Roadie

2502 Views

7 replies

18 likes

  • 2502 Views
  • 7 replies
  • 18 likes

Modify download time feature

https://community.spotify.com/t5/Android/Modify-download-time-feature/td-p/4366803 I found that someone have given this suggestion for a long time ago. Many other apps have this feature and it is very very useful since I know that my phone got very v...

Newbie

https://community.spotify.com/t5/Android/Modify-download-time-feature/td-p/4366803   I found that someone have given this suggestion for a long time ago. Many other apps have this feature and ...

897 Views

0 replies

0 likes

  • 897 Views
  • 0 replies
  • 0 likes

New "Liked Songs" Playlist Display Issue

PlanPremiumCountryU.S.DeviceSamsung Galaxy J7 2018Operating SystemAndroid My Question or IssueAfter performing a search within the Liked Songs playlist, the last song on the list is partially obscured by the 'now playing' area at the bottom of the sc...

Music Fan

Plan Premium Country U.S. Device Samsung Galaxy J7 2018 Operating System Android   My Question or Issue After performing a search within the Liked Songs playlist, the last song on the ...

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

Follow issues

PlanPremiumCountryUsaDevice(Samsung galaxy note 9 edge)Operating System(Android Pie.) There are certain artists, too many to name, that I just cant follow. I click follow. Everything's good After spotify shuts down and opens back up, it's no longer f...

Newbie

  Plan Premium Country Usa Device (Samsung galaxy note 9 edge) Operating System (Android Pie.)   There are certain artists, too many to name, that I just cant follow.  I clic...

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

Solved!! Library has changed

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy library has gotten all mixed up since the latest update. I had it alphabetized so I could fin...

Casual Listener

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My library has ...

Loxer

Community Legend

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

My library has changed - how do I change it back?

My Question or Issue My library format has suddenly completely changed and the "Recently played" section has disappeared. How so I get it back? It's a really useful feature that I use *a lot*, I can't imagine any of your developers would think it was...

Newbie

My Question or Issue   My library format has suddenly completely changed and the "Recently played" section has disappeared.   How so I get it back? It's a really useful feature that I u...

Loxer

Community Legend

496 Views

1 replies

2 likes

  • 496 Views
  • 1 replies
  • 2 likes

the new mobile update is hot trash

PlanPremiumCountry DeviceSamsung Galaxy8 who okays this kind of stuff? who looks at an update that clearly makes things more difficult to use AND removes features, and thinks "yea this is great". 10/10 awful points.

Newbie

  Plan Premium Country   Device Samsung Galaxy8     who okays this kind of stuff? who looks at an update that clearly makes things more difficult to use AND removes featu...

Loxer

Community Legend

517 Views

1 replies

7 likes

  • 517 Views
  • 1 replies
  • 7 likes

After the recent Update (version 8.5. 11.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Loxer

Community Legend

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes